Null Trunk in Termination Call Detail in HDS

We are running CVP and ICM version 8. On the HDS Termination Call Detail table, the Trunk field is showing Null.
In the old version 7.2, the Trunk field showed values. This field is used by our reporting application (Exony VIM 8). It basically shows the agents extension on the report.
I have TAC case open. The engineer initially told me that the field is showing values in his test lab running versions 8 and 8.5. Today he tells me that the Trunk field should show Null values in both versions.
Is this by design or a bug?
I've included the SQL queries from both 7.2 and 8.0 HDS in spreadsheet format.
Any comment is appreciated. Thanks.

Hi Raj,
I am getting this anonymous even for Internal calls. Please find the below screen shot
Thanks,
Siva

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[svn:fx-trunk] 9407: Reordering the if-statement in isMeasureFixed() exposed that hostFormat can be null when measure() is called if styles changed and measure is done before the next commitProperties .

Revision: 9407
Author:   [email protected]
Date:     2009-08-19 15:11:34 -0700 (Wed, 19 Aug 2009)
Log Message:
Reordering the if-statement in isMeasureFixed() exposed that hostFormat can be null when measure() is called if styles changed and measure is done before the next commitProperties. This states test exposed this.
We should rethink if we want to clear hostFormat rather than have a hostFormatChanged flag. If there is no hostFormat at measure then it has to be fixed because there is no line break format to check for auto-size.
QE notes:
Doc notes:
Bugs: SDK-22779
Reviewer: Gordon
Tests run: checkintests
Is noteworthy for integration: no
Ticket Links:
    http://bugs.adobe.com/jira/browse/SDK-22779
Modified Paths:
    flex/sdk/trunk/frameworks/projects/spark/src/spark/primitives/RichEditableText.as

Oh my god, it is too long! You definitely check out types, casting and especially ODP.Net (it does everything for you)... etc. They can help you to simplify your code. I do not have enough time to copy paste it to Studio and understand and solve your issue, so I got title of your message as your main question.
In Oracle, you can create an autonumber field by using sequences object. This is really useful when you need to create a unique number to act as a primary key.
Basically you can create a sequence simply typing;
CREATE SEQUENCE MY_SEQUENCE;
now you have a sequence called "MY_SEQUENCE"... Then, I advice you select a number from sequence;
select MY_SEQUENCE.nextval from dual;
I said I advice actually kinda must, although it called sequence, I cannot be sequential. Do not even try to predict the value. You can be sure that it is unique number so you can use it.
Then insert you record and use that number part of your primary key. I think that's it. Have fun.

UCCX Abandoned Calls Details

Hello All,
We have a small Call Center Express , with just one Queue .. the version is 10.5.1-11001_49
The main request for the customer was as follows :
For the CSQ get below :
Calls Presented
Calls Handled
Calls Abandoned
IVR Abandoned
Agent Abandoned
Inside the CUIC for the CCX , we can get the Calls Presented , and Total of Calls Abandoned .. we can’t get which calls are Abandoned inside IVR ( i.e : before reaching any Agent .. just the customer was waiting in Queue , then he choose to drop the call ) ..
also for Agents , i.e: Calls were abandoned after getting presented to Agents ( there is no Auto Answer ) , and the RNA time is 12 seconds
Reports where used for getting the calls are :
Contact Service Queue Activity Report ( where it shows Total Presented , Total Abandoned )
Abandoned Call Detail Activity Report ( where it shows Abandoned calls with respect to Agents )
So , now with example from the customer DB :
CSQ Activity Report give below details :Total Presented : 5778
Handled : 5409
Abandoned : 369
We tried get more details for the Abandoned calls from the Abandoned Call Detail Activity Report, and we got only 66 calls Abandoned inside that report …
Does that mean the rest of Abandoned calls are Abandoned in IVR ? , 369 – 66 = 303 Calls
Does anyone know the correct way of getting those Abandoned IVR calls ?
Thanks a lot ,
Ahmed Salah

Hello Aaron,
Thanks for the reply ...
i have done some testing on LAB , to figure out the analogy .. and below is the output :
To explain , the Abandoned calls can be summarized to below :
Abandoned Application : The Caller called the System Number , then heard the Welcome message .. and Closed the Call , he was NOT offered to be Queued Yet ..
Abandoned Queue : The Caller called the System Number, heard the Welcome message , and he selected proper choices to reach agent , but all were busy , so he waited in Queue .. then Closed the Call … he was NOT offered to an Agent Yet
Abandoned Agent : The Caller called the System Number, heard the Welcome message , and he selected proper choices to reach agent , and Agent XXXX was reserved , and during the Ring Time , the Caller closed the call .. he was NOT talking with the Agent .
Now to get the 3 types using One report , I would suggest : Detailed Call CSQ Agent Report .. , and to use it as below :
Before running the Report , filter it with only one Filter inside CUIC : Called Number (@param4) , and choose the Trigger Number for the Application, then Run the Report
Now you can extract the report , and work only on the Call Disposition value of “1” , which is “Abandoned”
You should see output like below :
Note : I simulated some calls on the Lab , with same version of UCCX as installed on your premises “10.5.1.11001-49” , and Agent is called : Agent 1
The calls with Values in Application Name only >> Abandoned Application , Yellow
The calls with Values in Application Name , and CSQ Names >> Abandoned Queue , Purple
The calls with Value in Application Name , CSQ Names , and Agent Name >> Abandoned Agent , Red
Now if I run the report with “Contact Service Queue Activity” , I should expect calls to be matched with above data ,
And to be specific , the data should match the case where values in Application Name , CSQ Names , AT LEAST , so it will match both “Purple , Red “ ,.. which are 9 calls
I hope this could help others .. :)
Thanks a lot ,
Ahmed Salah

Insertion of an error report was throttled to prevent flooding of the Call Detail Recording (CDR) database

Hello,
One of my Lync 2013 standard front-end servers is frequently logging this error:
Log Name:      Lync Server
Source:        LS Data Collection
Date:          28/12/2012 10:04:05
Event ID:      56208
Task Category: (2271)
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      LYNC-FE2.mydomain.local
Description:
Insertion of an error report was throttled to prevent flooding of the Call Detail Recording (CDR) database.
Component: CDR Adaptor
Cause: This is an expected condition if too many error reports of the same type were reported at the same time.
Resolution:
No action is needed. A large enough number of error reports of this type have already been inserted into the database and can be used for troubleshooting and reporting. Additional errors are not inserted to avoid flooding of the database with redundant information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="LS Data Collection" />
    <EventID Qualifiers="35039">56208</EventID>
    <Level>3</Level>
    <Task>2271</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-12-28T10:04:05.000000000Z" />
    <EventRecordID>10745</EventRecordID>
    <Channel>Lync Server</Channel>
    <Computer>LYNC-FE2.mydomain.local</Computer>
    <Security />
</System>
<EventData>
    <Data>CDR Adaptor</Data>
</EventData>
</Event>
I don't appear to have any problems or issues with Lync at all. Full Enterprise Voice is in use at this site.
Anyone know why this may be occuring?
Thanks,
Ben

Did you check any additional errors? I'm seeing the same issue and linked it to this actual error message that seems to point towards a broken data model or bugged type casting/checking in the interface:
Failed to execute a stored procedure on the back-end.
Component: CDR Adaptor
Stored Procedure: RtcReportError
Error: System.Data.SqlClient.SqlException (0x80131904): Error converting data type varchar to float.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.Rtc.Common.Data.DBCore.Execute(SprocContext sprocContext, SqlConnection sqlConnection, SqlTransaction sqlTransaction)
ClientConnectionId:xxxxxxxxxxxxx
Cause: Configuration issues, an unreachable back-end or an unexpected condition has resulted in the error.
Resolution:
Verify the back-end is up and this Lync Server has connectivity to it. If the problem persists, notify your organization's support team with the relevant details.

N8 slow in terminating call process

Hi Guys,
I'm feel inconvenient when i try to end the call, it will take around 2 second to go back to main homescreen. It is troublesome when you want to end a call and straight need to make another new call.
It should be like iphone where it is fast when end the call and back the home screen immediately so that we can make another new call or access to the phone for other purpose in faster manner.
Any of N8 user also experience such inconvenience?

me too specially there is no red button to terminate every thing up and straight back to the home screen
again 3 major bugs
1) the proximity sensor is too week always putting calls on hold mute end or turn on loudspeaker
2) the deferred outbox multimedia msgs always stuck
3) very slow 3 seconds in terminating calls ... i always wait 2 seconds or 3 to put the fone on lock.. inconvienient specially if u r in a mall or a hangout and want to return ur fone back quickly to ur pocket

Call details not up to date

How can it be possible for the usage/call details not to be current on 1 account but up to the minute on our other? Anyone else experiencing this problem. Will the account that's not accurate catch up?

haskel20 wrote:
All my lines are up to date except for one and it was up to date earlier today then now I cant get it even show any for the month of OCT, does the amount of times you look at it have anything to do with it cause I looked at that line alot today but I dont think that shold have anything to do with it. But I aint the verizon guru
Maybe you have entered a new billing period and the info for October is in the Invoice itself now. Log into MyVerizon, and click the "Home' Then click "View Bill"

Missed Call Details in X2

Is there an easy way to see missed call details in X2 without needing to unlock the phone..The lock screen hides all the relevant details and This is a great nuisance.
Solved!
Go to Solution.

Ok Here is it,
The mobile is completely dark,
To just check the missed calls I have to unlock the mobile......
If I just press any key in random it shows the unlock phone screen.....I can view the battery indicator new message icon,.ignal strentgh icon in the top....Why cant nokia have a missed call icon also on the top.....
Just a single key press can lightup the phone and I can see the missed call on the top like the battery staus and signal strength and .....

Viewing itemised call details - service downgraded

Many customers wish to be able to view call details. Sometimes it is to check which kids are spending a fortune phoning friends on mobiles, or getting suckered into dialling premium rate numbers, sometimes it is to provide proof that a call was made on a certain date and time, perhaps if there is a dispute with a company (as was suggested in another thread recently)
Before online and paperless billing this was easy because all calls were printed and itemised. After the numerous modifications to online billing however it has become harder to view call details. If you forget to download a bill from more than 10 months back, then it's unavailable unless you pay to have it retrieved. The downloadable .pdf files do not have itemised calls; this is not in customers' interests and should be remedied. If you wish to see details you must find the csv file (and the hotlink is not easy to locate) and, as far as I can tell, even then you have only a short time to do this; once the next bill is available, you lose the link to the csv file on the previous 9 bills.
You can look at all pages of call details when viewing the current bill online, but not if you are using Firefox with certain security add-ons (NoScript, Request Policy, Taco); BT appear to have decided that it is in customers' interests to allow scripts referencing a third party, Omniture, to snoop on one's private details and apparently have access to the phone numbers of people whom customers have called. (I'm assuming that is the case because BT have not denied it). And these scripts are blocked by the security add-ons, so the information is unavailable, unless one uses a less-secure browser
I feel strongly that BT should publish some clear guidance on this whole area of itemised calls, so that customers are forewarned what measures they must take to ensure that they can view and keep itemised records of all call details.
What do others think?

I have to agree with you on this one Flo
Viewing one's bill(s) didn't used to be such a pain, but now it is
Omniture (oops) I'm sure they don't need to have these types of things on my private billing pages
Take care on this, as the ice can get thin at times....
-+-No longer a forum member-+-

Viewing call details for International calls

Hi,
I have been using Verizon Wolrd plan for making International calls and still unable to view my call logs (until I get my monthly bill). Called support group so many times and explained this issue and as usual got different types of reasons for the lack of call detail info but never got the solution to my problem. Are there any plans to fix this issue? ..
Thanks
Sampath (Sam) Vanamamalai

We can definately take a look at that. I have sent you a Private Message so I can get your account info.
Anthony_VZ
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Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

HT4623 I have downloaded the recent version i.e. iOS 7.0.2. However, I am facing an issue deleting the individual call details in Phone App.

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I have change my phone language to english. but the phone shows chinese language in the internet pages and with call details. how to change it. why is this occuring?

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If the phone is not unlocked, let's say for example it is locked to another carrier such as at&t, when you put in the Tmobile SIM in, the phone would complain about the SIM.
Does your phone do that? If yes, then the party that sold you the iPhone4S (if you purchased it from another person) may have not done the unlocking properly, and that may explain why Tmobile is insisting on the phone being locked.
If you purchased your iPhone4S new from Apple, did you pick Tmobile, or did you choose unlocked?
If you picked the Tmobile choice, then it should come up ready to use.
If you picked the unlocked choice, then you would need to visit Tmobile to purchase a nano-SIM and usually they should be more than willing to help you, since you're paying for their service.
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In the mean time, you can apply for a Google Voice account (see http://www.google.com/voice), and obtain a free North American telephone number. You can then download one of many free Google Talk applications. Set it up, and you will be able to call and receive phone calls using your wifi. This would be just for the transition period before you get a useable phone.
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Viewing my Call Details!

For the past three nights I have gotten onto Verizons website to try and figure out how to view my call details meaning how to see numbers that I have called and numbers that have called me. Through the help features I figured out how to view the Usage details and from there there should be another tab to view the call details except when I go to the usage details there is no tab to go any farther. So I cannot figure out how to view this because I don't have the option to anywhere on my account and I am the account holder. I have seen places it says you have to be the person financially responsible for the account to do certain things and when I registered I thought that let them know I am the person responsible for this account. HELP!@! This is not the easiest website to try and view things in. I hope someone can help me. TXS

Hi SuzyQ,
I was hoping you would be the one to answer my post so thank you for that. I understand exactly what you are saying. I have 5 different lines with Verizon but when i go to MYVerizon and sign in I have to use my home number then when I go to Verizon Wireless I have to use my wireless number here is the confusion under the wireless I don't think it has me as the account owner because being registered with the home number so I went looking for a place to register all phone numbers and I can't find that. So when I go in Verizon wireless it only shows me the usage details and there is no tab to view the call details. Do you see what I am saying? I know I may have explained it wrong or confused you. Then I went looking for a place called the Account Manager to make sure I was registered as the account manager and now I can't find that. I am very frustrated with this VeriZon website. I guess my question is how do I make sure the Wireless part knows I am the account manager? TXS

Null Pointer Exception While calling function

Excuse my ignorance, as I just started programming in Java, but while trying to give control to a function other than main(), I get a null pointer exception. I don't think that I'm calling the function properly, because I feel that I may need to start a new thread, but I don't know how to go about it. Please help.
Here's the code(not the whole thing, just the important part):
public static void main(){
//some stuff to run
mainplace();
public static void mainplace(){
//stuff is in here
}

firstly the first main . Is this a typo
shouldn't it be
public static void main(String [] args) {
mainplace();
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public static void mainplace() {
// some thing here
}it would be better if u post the code cuz, frankly nothing can be understood from ur previous post.
there could be many reasons for the NullPointerException.
sien

Null item (pk) in master detail form

Hello
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Thanks in advance
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Have a look at the update / insert process on submit. There is a place to determine where to return the primary key. Put your primary key item there
P1_PRIMARY_KEY
and the record will stay there after creation.
Denes Kubicek
http://deneskubicek.blogspot.com/
http://www.opal-consulting.de/training
http://apex.oracle.com/pls/otn/f?p=31517:1
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FLEX- how to serialize date type to null in web service call

Does anyone know how to get actionscript to render a null date value '000:00:00T00:00:00' into a SOAP xml structure? I am calling a commercial web service that exposes data structures. I use one of these data structures as a parameter to a method call in the web service. The data structure has about 12 date fields and I need most of them to be null in the resulting database. The WSDL/SOAP force me to populate these fields with a date type. I can't figure out how to populate a date variable with a NULL value. The closest value I can get is '1899-11-30T00:00:00Z'. Below is the code I am using:
var dateStr:String = "0000-00-00T00:00:00+";
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newReqData.DateTimeInit = emptyDate;
When calling this same web service with a .Net client, it automatically puts in the null date value of '000:00:00T00:00:00' into the xml for me, if I don't populate the date field in the data structure.
Any help would be appreciated.

Hi,
Thanks frank.
I already check this link before posting this so if you have any other link then kindly reply.
Regards,
Devang

Null Trunk in Termination Call Detail in HDS

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