Office 2010 installation - Error 1618

Question

We are currently trying to upgrade our Office 2007 installs to 2010 using SCCM.
I made a package out of Office 2010 with SP1 integrated, and am deploying it with the command line
setup /adminfile c:\x\upgrade.msp /config c:\x\upgrade.xml
SCCM is configured to download packages to the local hard disk before executing them.
Now, on all test machines, and about 70% of production machines, this works as expected. The setup runs, returns with a 3010 "Reboot Required" value and the PC reboots. After that, Office is upgraded and works.
On 30% of production machines however a variation of the following error happens:
Executing chained package: OfficeMUISet.en-us
Not showing message because suppress modal has been set. Title: 'Setup', Message: 'Another install is currently in progress. Press 'Retry' when the install is finished or 'Cancel' to cancel setup.'
The setup then cancels, tries to rollback itself, but fails doing that with the same "The uninstallation appears to have failed because another MSI operation was taking place." errors, then fails completely and exits with an error code 1618
The full log is here.
Part 1: http://pastebin.com/AtwYSHA8
Part 2: http://pastebin.com/EES9Hsfp
After that, there are Office 2010 shortcuts in the start menu, but no application can be started due to missing DLL errors. Office 2010 then has to be uninstalled with the MS Fixit 50450 tool and reinstalled.
There is no common quality among the PCs that fail this. Some are XP, others are Vista. Some are English language, others are German, French or Italian.
After this happened the first time, I changed the installation so that the PCs would always do a reboot before the installation, but this didn't help anything. To me it seems that the Office setup itself tries to chain two msiexecs at the same time - or
tries to start one before the last one finishes properly. Is there a way to prevent this?

Answer 1

Hey there,
I've having the same problem on my deployment environment.  We are deploying Windows 7 Enterprise using SCCM and the UDI task sequence by MDT.  In UDI, I have Office 2010 with SP2 integrated to install.  I've done a blast test of 10 machines
being imaged all at once and so far 8 of the 10 are successful installing office 2010 with sp2.  
The other two machines, i went looking through the SCCM logs.  CAS.log shows that the office 2010 package was downloaded completely.  I then looked in the setup.log in C:\Windows\temp where the office install logs are found and noticed this.
Executing chained package: OutlookMUI.en-us
Not showing message because suppress modal has been set.  Title: 'Setup', Message: 'Another install is currently in progress. Press 'Retry' when the install is finished or 'Cancel' to cancel setup.'
Message returned: 2
Error: User canceled install due to MSI service being busy. Type: 90::UserCancel. 
Log level changed from: Standard to: Verbose
Rolling back chain
Rolling back package: OutlookMUI.en-us
There appears to be no rollback work to do for package: OutlookMUI.en-us path:
C:\WINDOWS\ccmcache\f\Outlook.en-us\OutlookMUI.MSI
It looks like msiexec.exe is being used up by another program.  Initially I was getting this a lot and then I moved my McAfee agent and Altiris agent install outside of the install application step.  That seemed to give me 80% success rate on deploying
office.  
Now the awkward thing is that all my other applications installs just fine.  This office installs first and is then followed by MS Project and MS Visio.  Office fails with the error above but afterwards, SCCM executes MS Project with sp2 and MS
Visio with sp2 and they install just fine.  This makes me believe that office 2010 is 
A.) Stumbling upon each of its own .msi files
B.) another background app is still being installed when it gets to office.  
I find it hard to believe the latter because I've troubleshot all my other apps and they install just fine.  I even had task manager going in the background to detect new services installing and still no go.  Now i noticed that I have "Suppress
Modal" turned on.  I am wondering if I can enable that and then see if Office will give me that prompt to "Retry" and not instantly fail the install.