Problem opening documents from SharePoint (2013) libraries with Office 2010 and 2013 components installed

Hi
I've been encountering the problem of Office files failing to open from SharePoint 2013 libraries with the prefix of 'ms-excel:ofv|u|' etc. in the url. Following the
helpful questions and answers in the forum, I've identified the likely cause as the fact that my main Office installation is 2010, but I also have installed OneDrive for Business 2013 (which I need in order to sync document libraries with my local drive).
The solution I've seen suggested elsewhere of deactivating the SharePoint integration of Office 2013 components fails for two reasons: there is no way (or at least, I can't find one) of deactivating SharePoint integration probably because, deactivating
SharePoint integration would likely stop the syncing of libraries/folders.
One thing that I have noticed in my case that I've not seen mentioned elsewhere is that if I right-click a document and select 'open in new tab/window' the required
document opens directly in the relevant office package. I don't know if this is a useful observation, but it seems to be new information.
My question is, is there a way I can continue to sync libraries and open Office documents directly in Office 2010? My thoughts are possible changes to registry settings
(which I can do, but don't know enough to find the correct ones myself) or (re)installation of software in some appropriate order to leave the correct settings.
I have 'repaired' my Office 2010 installation without any observed affect on behavior.
Thanks
Ray
(I've just seen a suggestion that Office 2010 SP2 may fix this issue. I've requested to test this, but whilst this may fix my problem, rolling it out to
other users may be more problematic. In the meantime, other suggestions of solutions are welcome)

Hi,
According to your description, it is a good way to do a test about office 2010 SP2, here is an article about this issue- limitations of using the OneDrive for Business sync app with Office 2010 applications , it may help you.
http://office.microsoft.com/en-us/sharepoint-help/solve-problems-youre-having-with-the-onedrive-for-business-sync-app-HA104047973.aspx
Paul Shui
Microsoft Online Community Support
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Word Viewer will not open documents from Sharepoint 2013 in IE11

I've run into an issue while trying to open documents from SharePoint 2013 after upgrading to IE11. My organization uses Word Viewer with the compatibility pack and all other Word documents (local files, intranet hosted) will open with no problems. When
trying to open a Word document from SharePoint the Word Viewer will open, but the file does not. We have verified that all Windows Updates are installed. We have tried opening SharePoint in Compatibility View and Enterprise Mode. We have re-downloaded the
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with no problem. This is only affecting Word documents with Word Viewer. When using the full version of Word the documents open fine. Within SharePoint we have tried activating the site collection feature "Open Document In Client Applications by Default"
but it made no difference. We're completely at a loss how to make this work as there doesn't seem to be much information specifically pertaining to issues with Word Viewer.

Hi Victoria.
1. The PCs do not have Microsoft Office installed, nor are we using the Office Web Apps. "Word Viewer" means the Microsoft Word Viewer application available here (http://www.microsoft.com/en-us/download/details.aspx?id=4) that is available
free for read-only viewing of Word documents.
2. There are no errors when I open Word docs in Word Viewer. The Word Viewer application launches after clicking a Word document link in Sharepoint, but there is no file open in it. When that happens the IE11 Sharepoint window on the taskbar is flashing
yellow, but when I click back to it there are no messages or alerts to click on.
3. This issue does occur with all Word documents (.doc, .docx) in SharePoint. However, it does not occur when opening Word documents in the Word Viewer when they are local files or through IE11 from a non-SharePoint website like our local intranet.
Those files will open with no problem in Word Viewer.
4. I will try to get a screenshot, but we are working on creating images for deployment and I don't currently have a machine configured the same way. I'll work on reconfiguring one and post a screenshot.
Thank you for your help!

Does Visio 2013 work with Office 2010?

Does Visio 2013 work with Office 2010?

Tuesday 01/06/2015
Take a look at this Microsoft KB
KB2784668
It has one reference to Visio and the support / install order of Office.
Now with that said, regardless of 2010 vs. 2013, you can NOT mix 32-bit or 64-bit versions of Office.
For example, lets say I installed Office 2010 SP2 64-bit
(FYI... How to determine Office 2010 SP file version
KB2121559)
I then want to install Visio 2013 32-bit, the install will not work.
You cant mix 32-bit and 64-bit versions of Office Products.
TechNet article explains more...TechNet
(FYI...A few more people are asking the same question...)
Forum 1
Forum 2
(How to determine which version 32-bit or 64-bit version of Office is installed
Stackoverflow.com)
Above article is dependent on Full Office being installed... You can also query the DisplayName REG_SZ key as well, it will report back the Office version.
Registry Location:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Look for the Office GUID in my example for 2010 64-bit SP2....
Now with the above said, below are notes from one of our desktop support techs in regards to issues we have seen internally running Office 2010 32-bit SP1 and SP2 on Win 7 x64 Enterprise with Visio 2013.....
Office interops. The ability for office and other applications to communicate with other office apps.
The first instance today: User sends corporate communications from word using the send to mail recipient feature. After visio 2013 installed, he received a message stating that word could not communicate with outlook, to either repair office or check the
server. Office was repaired, new outlook profile created. After research, discovered the office is sensitive to various versions in regards to interops. Discovered that Visio 2013 was installed around the time user experienced issues. After uninstalling visio,
when launching word it began to configure (like for a first time install), the send mail to recipient feature began working. This probably will affect anyone with visio 2013. Visio 2010 was not reinstalled afterwards, as user barely uses it and was hesitant.
Installation files are still on his machine in the event that he does need it reinstalled. Office version is 14.0.7109.5000 User is on Office 2010 SP2
The second instance today: Teammate stopped working 3 weeks ago according to user. After working through several support groups here and working with the vendor support, the vendor noted that some dll’s from the application were not registered. If that didn’t
fix it they suggested a reimage. After registering the dll’s, issue persisted. After further troubleshooting, determine that the feature that did not work for user consisted of teammate downloading information from a system, parsing it, then outputting it
to a word document. The application provided no error of any sort, it just would never get to the word document portion. Discovered that Visio 2013 was installed around the time that the issue occurred, and that the issue appeared to be related to office interops.
I uninstalled Visio 2013 and it began working as designed. In both cases Visio 2013 had been installed on 11/25/2014 (I didn’t see any corporate communication about an upgrade, but maybe one took place?). Office version is 14.0.7109.5000 User is on Office
2010 SP2
I’m not sure if you have much experience with interops, but pretty much anytime you want to communicate with a different office application, that is how it is done. Per my reading through various Microsoft KB’s and support forums, different version interops
do not play well together always. It appears that these applications are trying to communicate to office 2010 (v 14) using 2013 (v15) interops, only after installing visio 2013 professional. Users were both Windows 7 x64. We also had a group of several users
who also ran into issues with sharepoint not working in any browser, turned out the problem was Visio 2013 was well....
Feel free to research more, but my own research comes down with having both 2010 and 2013 interops on the machine. To simplify it, the applications and office apps are being told to communicate using office 2013, and but only listen in 2010, causing problems.
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Issues with Office 2010 and Acrobat Pro 8

Good Day All;
We are in the middle of upgrading from Windows XP to Windows 7 with Office 2010 and I was wondering if there are any issues with importing Office documents into Acrobat Pro 8. I have found out that there are a couple of issue with Office 201 and LifeCycle Designer.
Any comments would be helpful
Regards
Chomp

Acrobat 8 is not compatible with Microsoft Office 2010 and the PDFMaker plugins will not install. Only Acrobat X is compatible with Office 2010, and at this time only in 32-bit mode.
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Word 2013 slow to open documents from SharePoint 2013

Hi all,
Word 2013 running on a Windows 8.1 client is take 2 or more minutes to open a document from SharePoint 2013. Excel takes less then 10 seconds from the same site in SharePoint.
I have remove all proxy configuration from IE, clear the Auto Detect Settings. Added the URL's to the intranet zone and disabled all IE addons. I have also performed a reset on IE, reinstall of Office and tried a number of workstations. All have the same
issue. The document just take forever to open.
Checking with Fiddler, I can see 3 requests hit the SharePoint server then nothing... after a few minutes the document opens.
Any ideas?
Cheers
Craig

Hi Craig,
For troubleshooting your issue, please take steps as below:
1.Open IE, go to "Tools > Internet Options > Connections > Lan Settings" and uncheck "Auto Detect Proxy".
2.From the File tab in Word application, select Options and then click on Advanced and then in the Display section of the dialog, check the box for
Disable hardware graphics acceleration.
3.Edit the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.
Also please have a look at the article:
https://msdn.microsoft.com/en-us/library/office/jj230106.aspx?f=255&MSPPError=-2147217396
Reference:
http://sharepoint.stackexchange.com/questions/19390/what-is-slowing-the-opening-of-office-documents/9203
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/office-2013-products-slow-to-open/baf311b0-6a47-498b-9836-39e0c8b94c46?page=1
Best Regards,
Eric
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Problem opening files from Sharepoint using Firefox 4

When trying to open a file for editing from sharepoint 2010, I get the following message:
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It works fine with IE8. Any thoughts/suggestions?

Hi,
According to your description, it is a good way to do a test about office 2010 SP2, here is an article about this issue- limitations of using the OneDrive for Business sync app with Office 2010 applications , it may help you.
http://office.microsoft.com/en-us/sharepoint-help/solve-problems-youre-having-with-the-onedrive-for-business-sync-app-HA104047973.aspx
Paul Shui
Microsoft Online Community Support
Please remember to click “Mark as Answer?on the post that helps you, and to click “Unmark as Answer?if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread

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Randomly, I got this error when I trying to open a document from SharePoint sites like 'https://sharepoint.partners.extranet.***.com/'. When issue happend, all document cannot be opened from this
site. Here is the Error message snapshot:
'sorry, we cannot open 'https://..... ' because the server isn't responding'
Notes:
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2) If you click the button 'Try Again', the issue will be fixed, but later (several hours/days), the same issue happend again.
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Hi,
Please add the URL of the SharePoint site to the list of trusted sites in your browser and check if that helps.
Cheers,
Daniel
Daniel Bugday
Microsoft Community Answerer, Member of Microsoft Extended Expert Team, MCT, MCTS/MCPD SharePoint 2007/2010, SQL MCDBA, MCSE
Blog: SharePoint By Bugday
Contact:
Please remember to mark your question as "answered" if this solves your problem

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Hi,
From your description, when users use OWA, they can receive emails normally. But if they use Outlook 2010 or Outlook 2013, there is a delay in receiving emails.
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Lync Phone Edition coexistance with lync 2010 and 2013

Hi Everyone
I am currently planning a coexistent network between Lync 2010 and 2013 as I need to get 2013 out urgently. My question is around the Lync phone edition and how to get the phone to find the front end to register the phone to depending on which lync
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How should I configure DHCP so that I do not cut my user off if they are moved the 2013 pool?
Many Thanks
Joe
Joe

Hi,
Check this old Thread
https://social.technet.microsoft.com/Forums/office/en-US/fca0b7be-124e-4480-ba2f-19ca4eebbd53/phone-edition-aries-polycom-cx600-coexistence-lync-2010-and-2013?forum=lyncvoice
http://unifiedme.co.uk/2013/09/lync-2010-2013-migration-lync-phone-edition-devices/
Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

Office 2013 cannot open documents from SharePoint 2007 with IE 11.

Hei
One of my client cannot open word documents (office 2013) from SharePoint 2007 with IE11.
Are there any compatibility issues among Office 2013/SharePoint 2007/Internet Explorer 11?
Thanks in advance.

Hi
Did you receive any error message when you try to open the documents?
We recommend you start your Internet Explorer in compatibality mode, and follow the advice in the article below:
http://blogs.technet.com/b/asiasupp/archive/2011/06/13/error-message-quot-your-client-does-not-support-opening-this-list-with-windows-explorer-quot-when-you-try-to-quot-open-with-explorer-quot-on-a-sharepoint-document-library-in-office-365-site.aspx
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http://social.technet.microsoft.com/Forums/en-US/3cbe6b22-e307-485b-a1af-1699cdf5ba86/office-2013-applications-are-not-able-to-open-sharepoint-2007
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Tylor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

Problems opening PDFs from SharePoint 2007 with Acrobat X Pro

We are currently migrating to Windows 7 x86, Acrobat X Pro, and Office Pro Plus 2010 SP1. Our old setup is Windows XP, Acrobat 8 Pro, and Office 2007. We are using SharePoint 2007. On our older machines, we are able to open and edit PDFs without any problems. However, on our newer machines with Acrobat X, we get this error whenever we open a PDF for editing:
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All of our XP users can open and edit documents without any problems--only our newly migrated Windows 7 users are unable to edit these documents. Is there a setting that I need to adjust in Acrobat X? I don't recall seeing any Acrobat X specific options in SharePoint configuration. Thanks!
EDIT: I was able to open and edit a PDF document using the following steps:
1. Click drop-down menu next to document and select "Check Out."
2. In the check-out dialog box, check "Use my local drafts folder." Click OK.
3. Back in SharePoint, click on document to open--click OK to message warning about malicious files.
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5. Back in SharePoint, click drop-down menu next to document and select "Check In."
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Message was edited by: jprateragg
Added info under EDIT.

In Acrobat X, SharePoint Integration has been added which allows users to check-out/check-in the document from within Acrobat. Clicking the file from document library in Internet Explorer opens the file in Acrobat. The configuration that needs to be done on the SharePoint server is explained in the following KB article in section 11.1.
http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf
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Problems opening PDFs from SharePoint 2010 with Acrobat X Pro

Is anyone else having problems integrating pdf document support into Sharepoint 2010?
I now have the icon showing for any pdf documents saved in a Document Lirary, However I don't get the options of Checking out - editing an checking in. There is also no revision control. I think that when I open a pdf document, the servers own copy of Adobe Reader opens, and not my local copy of Reader or Acrobat X pro.
I've done what it says in the Administrators guide for Sharepoint integration and I'm still unable to get this functionality to work. As we use interactivve pdfs for a lot of our internal documentation the pdf integration features are very important.
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Regards.

Hi Bill,
Looking at your initial problem of not being able to open the SharePoint hosted PDF document from the web browser.
Could you please verify that as per the "Enterprise Administration Guide", the DocIcon.xml file of your server contains the following line:
<Mapping Key="pdf" Value="AdobePDF.png" OpenControl="AdobeAcrobat.OpenDocuments"/>
Please verify that the OpenControl attribute is also mentioned correctly. Without this the Acrobat Active X component would not be invoked.
thanks,
Shivani

Word 2010 opening document from SharePoint as Read-Only

Hello,
I am investigating an issue in our environment (Office 2010 clients accessing SharePoint 2010 files) where documents will open in Word but as read-only and the option to edit the document is not presented. This can be reproduced by copying and pasting
a link to a SharePoint document into the IE address bar and hitting <Enter>. A prompt will appear to open/save, etc. Clicking open will open the document but in read-only mode and there's no yellow bar to edit the document. The second time we perform
the same task, the document opens with the Edit Document button available. The Office Document Cache Handler browser add-in is enabled. The issue is described exactly in the last bullet of the 'more information section of this MS KB article:
http://support.microsoft.com/kb/2661910.
"The Server read-only bar with the [Edit Document] or [Edit Workbook] or [Edit Presentation] button bar may be missing for other reasons when clicking on a hyperlink to a Office 2010 document stored
on a SharePoint site for the first time. Subsequent clicks on the link will render the Server read-only bar."
We have confirmed that using the OptimisticBHO registry value resolves the issue. However, the support article says that this issue occurs for "other reasons". Rather than deploy a registry hack to fix this, can someone elaborate
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the issue occurs so that we can plan the resolution appropriately.
Thanks,
Doug
Douglas Cote

Hi Doug,
Please check the KB article below and see if it answered your question:
http://support.microsoft.com/kb/2018958/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

SharePoint site connection with Office Professional Plus 2013 on Terminal Server

Hi,
Background info:
We use multiple Office 365 E3 subscriptions (12 now) and also have an Windows Server 2008 R2 Terminal Server.
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What do I need to do so our Domain Users who log in to the Windows Server 2008 R2 Terminal Server are able to open/save files directly to the SharePoint site? How do I add the SharePoint location as shown in the image:

Hi,
SharePoint would not exist when Office 2013 initial installed. After you save a file to a SharePoint library for the first time, you can click
Save as you do for any file. Please try the following steps:
1) Add the document (Word file) to a document library on a SharePoint 2013 site
2) Click on the file within the SharePoint document library.
3) Click open in Excel
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5) Close Excel
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TechNet Community Support

Some RDS users cannot open documents from SharePoint

Hi,
I'm running into a weird problem in our demo environment. All demo users log on to a Windows 2012R2 RDS server and access SharePoint using Internet Explorer 11.
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If I set the document mode to IE9 using the developer toolbar, Word documents open just fine. The browser is configured to open sites in the intranet zone using the compatibility view for all users.
Has anyone seen this behavior before?
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Jeroen Hems
Please help and appreciate others by using these features: "Propose As Answer", "Vote As Helpful" and "Mark As Answer"

Hi
Did you receive any error message when you try to open the documents?
We recommend you start your Internet Explorer in compatibality mode, and follow the advice in the article below:
http://blogs.technet.com/b/asiasupp/archive/2011/06/13/error-message-quot-your-client-does-not-support-opening-this-list-with-windows-explorer-quot-when-you-try-to-quot-open-with-explorer-quot-on-a-sharepoint-document-library-in-office-365-site.aspx
In addition here's a thread for your reference:
http://social.technet.microsoft.com/Forums/en-US/3cbe6b22-e307-485b-a1af-1699cdf5ba86/office-2013-applications-are-not-able-to-open-sharepoint-2007
Thanks,
Tylor Wang
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Problem opening documents from SharePoint (2013) libraries with Office 2010 and 2013 components installed

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