Office 2010 terrible on terminal server

Our client has Office 2010 Pro Plus installed on a terminal server running Server 2008 R2 Enterprise.
The terminal server is a VMware virtual server running from a HP SAN.
Office performance and usability is quite simply terrible! Office files from network shares and Outlook attachments can be slow to open (30 seconds), and sometimes show errors such as the following.
I have ensured that "Ignore other applications that use DDE" in Excel options is ticked.
Currently the 32-bit edition of Office is installed, but the same issues were experiences using the 64-bit edition.
Does anyone have any ideas on what could be causing this grief? Could the issue be with Windows or with VMware?

Hi,
For the error above, some also reported that uncheck "Run this program as an administrator" will fix it. Just right click on the shortcut of Microsoft Office application>Properties>Compatibility, then uncheck the option.
Regarding to the issue of poor performance of Office on Terminal server, check the CPU/Memory usage in Task Manager. Try to close any other programs and try again.
You might also want to check your deployment/ Terminal server network setup. For how to deploy Office 2010 in a Remote Desktop Services environment, please refer to:
http://technet.microsoft.com/en-us/library/cc179055(v=office.14).aspx
Also this link might be helpful:
http://blogs.technet.com/b/askperf/archive/2012/03/06/performance-issues-due-to-inactive-terminal-server-ports.aspx
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Does ms office 2010 support in windows server 2008r2

Hi
I required the information regarding that does ms office 2010 support in windows server 2008r2 edition & if support then how can i down load the office service pack for the same.

Yes, you can install Office 2010 on Windows Server 2008 R2 and Windows Server 2008 R2 Service Pack 1 (SP1). For the system requirements for Office 2010, please refer to this article:
http://technet.microsoft.com/en-us/library/ee624351(v=office.14).aspx
Microsoft now no longer offers a download from their site, however, if you already have a product key of Office 2010, you can get Office 2010 installation package from this website:
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx . If you don’t have a product key, I would suggest you to try the new Office – Office 2013, which also can be installed on Windows Server 2008 R2.
For more information about the new Office, please check on this site:
http://office.microsoft.com/en-us/
Thanks,
Ethan Hua CHN
TechNet Community Support

Office 365 E3 subscription / Terminal Server / Office Professional Plus 2013

Hi,
Background info:
We use multiple Office 365 E3 subscriptions (12 now) and also have an Windows Server 2008 R2 Terminal Server.
The users may install Office 365 Pro Plus on their local machines and are able to connect to SharePoint online with the Office applications. Now not everyone has a PC so they log in to one of the two Windows Server 2008 R2 Terminal Servers. I do
however want one big happy family working with SharePoint so I installed Office Professional Plus 2013 and tweaked the Group Policies so that the start up screen and movie arent beeing showed.
When I log in with my test user on the Terminal Server (who has a E3 subscription) I miss the feature to add a location (to connect to the SharePoint site). I just do not have that feature. When I log in with my domain administrator account who also
has an E3 subscription, I am able to add a connection.
There is SO much info on the web about Office 365/Terminal Servers etc but I am not able to find what I was looking for.
Question:
What do I need to do so our Domain Users who log in to the Windows Server 2008 R2 Terminal Server are able to open/save files directly to the SharePoint site? How do I add the SharePoint location?

Wrong forum :)
You should either go to the Terminal Services (RDP) forum or Office 365.
Good luck with your issue.

Change Office 2010 key on KMS Server

Hi!
Not sure if this is the right part of the forum, but I'll try!
Recently a company I work for changed provider for Office 2010 and the key that is listed in the KMS-server is wrong.
How do I change the current key to the new one?
Running slmgr.vbs /dlv all gives me the following info about Office 2010:
As marked above, the product key is wrong, this is what I need to change.
Best regards
Andreas Molin
Andreas Molin | Site: www.guidestomicrosoft.com | Twitter: andreas_molin

Recently a company I work for changed provider for Office 2010 and the key that is listed in the KMS-server is wrong.
How do I change the current key to the new one?
<.....>
As marked above, the product key is wrong, this is what I need to change.
Just input the desired product key, this will replace the current product key with the new key:
https://technet.microsoft.com/en-us/library/ee624357(v=office.14)
Manually install the Office 2010 KMS host key and activate
If you want to manually enter the Office 2010 KMS host key and activate it, use the slmgr.vbs script. For more information, see
Configure the Office KMS host later in this article.
Open an elevated command prompt, and then run the following commands:
slmgr.vbs /ipk <NEW Office 2010 KMS host key>
slmgr.vbs /ato <Office 2010 activation ID>
The Office 2010 activation ID is bfe7a195-4f8f-4f0b-a622-cf13c7d16864.
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Any Problem Running Office 2010 SP2 with Project Server 2010 SP1?

We are running Project Server 2010 SP1 April 2013 CU and the desktop clients have now been upgraded to SP2 October 13 CU. We are having issues with projects in local cache showing as checked out when they are not actually checked out on the server. I was
wondering if it is problematic to run the desktop client on a newer service pack than the server and if it could cause this type of issue?

Hello, Aaron.
The answer is YES, you'll probably have some issues.
I would recommend:
Downgrade clients to match Server's version
Upgrade Server to SP2+October '13 CU
And my preferred:
Upgrade Server and clients to SP2 + '14 April CU

Office 2013 OneNote on Terminal Server

Hi,
Maybe I have a strange question but is it fully supported Office 2013 OneNote on TS? We are not using standalone. I am asking because many users have problem with connection when they trying to click on that link (when you open onenote) they get error:
Unfortunately, it seems that there are occasional problems with our servers ,
but everything is working locally but not in TS.
What can it be? Should be nice with few tips.
Best regards

Hi Kaktak,
Sorry if this is not of much help - I don't know that it is officially supported - but it doesn't seem to work well for a lot of people.
I have tried repeatedly to get it to work, never fully successfully. The biggest issues I have hit all seem to revolve around the service clearing its cache and deleting its print queues every time someone logs in... its a real pain!
If you do make a breakthrough, keep me posted - I'm in the same boat and will let you know if I can come up with anything.

Cannot install Office 2010 on Windows Server 2008 terminal server

Hello
I have a Windows 2008 terminal server which has Office 2007 Professional Plus on it. We want to upgrade it to Office 2010 Professional Plus.
Following steps from Technet, I made sure all users were out of the terminal server, then selected "Install Application on Terminal Server", then ran the setup.exe file for Office 2010.
The splash screen comes up for Office 2010 but then disappears and the install does not progress, although the setup.exe is still running in Task Manager. The "install Application on Terminal Server" window is still open, waiting for me to click
Next, Finish or Cancel and nothing else happens.
I also tried putting the server into install mode from command prompt and rebooting the server and re-attempting but no good.
How can I go about troubleshooting this issue?
Many thanks
Luke Dunster

Hi Luke,
Are you using a volume license version of Office 2010 for Remote Desktop Services/Terminal
Services? I may be wrong but I think that only this version of Office 2010 will work on a Terminal
Server. The Retail Version will just not work in this case.
I had similar problem where I tried to upgrade from Office 2007 to Office 2010 on a Terminal Server (Windows
2008) but wasn't successful with the upgrade/installation.
Also take a look at this post:
http://social.technet.microsoft.com/Forums/windowsserver/en-US/e09ee781-82c2-4399-85f4-1b90ae690ccb/office-2010-licensing-for-windows-2008-rdsterminal-services-pkc-ok?forum=winserverTS
Jale01

Outlook 2010 Pro Plus not showing Retention/Archive Policies only on Terminal Server

I have Office 2010 Pro Plus (Terminal Server License) installed on Remote Desktop Services 2008 R2 and running Outlook 2010 against Exchange 2010 SP1 with Enterprise CALS for all users. If I run Outlook locally on a PC (not TS Client)
I have apply folder retention policies and archival policies no problem but if I open Outlook on Terminal Server I cannot. Everything is greyed out. This is the exact same version of Outlook, just different keys but I can't apply any policies for
the Terminal Server users.
So, to clarify, on a regular PC, I can click an Outlook folder, click on the "Policies" button on the ribbon and have retention policies as well as Online Archive settings as I should but when I use the same version on Terminal Server
the Policies button is greyed out completely and cannot set. I am NOT using auto-archive settings and not using PST files, only Online Archive.
Thank you

I think you are in the wrong forum - OCI questions (as opposed to OCI) should go here:
Oracle Call Interface (OCI)
Best of luck

How to disable Office 2010 Upgrade Policy prompts for users in a Remote Desktop environment

I have deployed Office 2010 to our Terminal Server.
When users login to their Remote Desktops and start Office apps they are greeted with making choices for Upgrade Policies:
Recommended
Only Updates
Don't Make Any Changes
How can I centrally manage this policy and disable this prompt for users?

Hi,
From the description, what you mentioned is the Opt-in or First things first prompt when you launch Office program for the first time.
If you want to disable the prompt, we can use Office Customization Tool or Group Policy to achieve this goal. For more information, please refer to the following blog:
https://blogs.technet.com/b/odsupport/archive/2012/11/13/how-to-manage-the-opt_2d00_in-or-first-things-first-prompt-when-microsoft-office-2013-applications-are-first-launched.aspx
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

How can i use MS Word 2013 Templete in MS office 2010

I have a situation where I have to able to give the Word templete to the customer who is using MS Office 2010 as well as 2013.
Now i have created a word templete (added schema reference from xml Mapping menu) using MS office 2013.When i try to do changes on word document in MS 2010.It is not finding the schema reference.
Note :
Just downgraded our Office suite from 2013 to 2010 on our terminal server to find out that I cannot make changes to the default templates in the 2010 version because it’s an older word doc and it wont save the
content controls, when I make a change and save it. It wants to upgrade to a .docx each time and this app doesn’t seem to look for the .docx
Can any one suggestion me why word templete not having schema reference if I open the doc in Ms office 2010.
And How can i make it work with both in Ms office 2010 & 2013.
Thanks,
kavitha

To get the best answer to your question, I recommend you follow Ms. Meister's advice and post your question(s) on this in the
Word Answers forum. More people will see it. If you do this, please put a link in this thread to the new question.
Word 2013 documents work fine in Word 2010, 2007, and 2003, for that matter. Word 2013-specific features do not work in those earlier versions.
You may find the tools provided by Graham Mayor and Greg Maxey helpful. They provide for linked content controls that work in Word 2007-2013.
Content Control/Variable/Bookmark and Document Property Tools
There is a version especially for Word 2013 but I don't think it's documents will be backward-compatible either.
Add, Map and Employ Repeating Section Content Controls in Word 2013
Charles Kenyon Madison, WI

Is there a way to create a "common desktop" for all RD/TS 2012 users? (Office 2010 icons on the dekstop, for example.)

Hello! Just like the title, is there a way to create a "common desktop" for all RD/TS 2012 users?
I know how to do this using regular W7 workstations and 2008 Servers, but the "Default" folder under the USERS directory is gone and I'm not sure how to get the icons there in Windows 8, let alone Server 2012 Remote Desktop.
I've installed Office 2010 on the 2012 server, but every end user that logs in has to manually type in "Word," "Excel." "PowerPoint." etc from the metro interface, then right-click each icon to add the shortcut to the desktop.
Given the... uh.. unfamiliarity of our endusers around the computer, this really isn't the best option. What I'd like is them to log on and have all the Office icons ready and availible for them.
Any ideas?
Matthew J. Fazio

Hi,
You can edit the local GPP and create a desktop shortcut for all users.
Reference:
Customize the default local user profile in windows Server 2012
http://social.technet.microsoft.com/Forums/windowsserver/en-US/3f178a0e-128e-4f4f-870a-90c8bbf1afeb/customize-the-default-local-user-profile-in-windows-server-2012?forum=winserver8gen
Also, you can use CopyProfile to customize the Default User Profile.
Customize the Default User Profile by Using CopyProfile
http://technet.microsoft.com/en-us/library/hh825135.aspx
Best Regards.
Jeremy Wu
TechNet Community Support

2010 Publishing Approval Workflow not triggered from Office 2010 application

I have a peculiar situation to which I have been Googling for weeks now but to no avail.
Basically, I have configured a publishing approval workflow to fire when the user checks in a word document as a Major version. I tested it and all was fine. I later found that on a select few PC's on the office network the prompt (workflow initiation
form) was not popping up when checking the document in via the office 2010 word client and therefore the workflow wasn't being initiated.
I have gone down many avenues of group policy, SP permissions, AD settings, even reinstalling office but nowhere nearer to solving the issue.
Please bear in mind I have it configured correctly from a SharePoint point of view i.e. checked the box to allow workflow to be manually started & start to approve publishing on major version.
This might be a clue: it works when checking in via SharePoint but not when checking it in via word, therefore indicating a desktop client or office issue.
Does anybody have any knowledge of what triggers the initiation form to fire and what might block it or not register its existence from an office app point of view? Any general comments would be welcome.
Spec of problem machines: - Windows 7 (x32/64), Office 2010 Std, SharePoint 2013 server (but using 2010 workflow in this case).
Marc Grocott

Hi Marc,
Based on your description, my understanding is that when you check in a major version from word, the workflow initiation form not appear.
In order for Document Approval workflows to work seamlessly with word, you can tick the option: "Allow this workflow to be manually started by an authenticated user with Edit Item Permissions".
Here is a detailed article for your reference:
Approval workflow does not start from Microsoft Word
Best Regards
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Zhengyu Guo
TechNet Community Support

Office 2007 + Custom template (dot/dotm files) on terminal server -- issues

We are trying to transition to a terminal server + thin-client setup.
The TS runs Server 2008 R2, and the Office version is 2007 (for compatibility reasons -- we have a lot of macros etc that won't run with Office 2010).
The normal.dotm for Office, Excel & Word are customised in order to insert custom macros, font styling etc. A batch file runs on logon, copying the custom normal.dotm files from a network share to the local computer's C: drive in a folder called "Templates".
So it'd copy the data from "\\SERVER1\share\normal.dotm" to "C:\templates\" on the machine.
Then, a GPO would re-direct the location for the normal.dotm file from the default location to the new location (i.e. C:\Templates\) from above. This allowed updating of custom macros etc to all computers on the net. It was messy, but it worked.
Now that we're wanting to transition to terminal server, we're having an issue where the script still works, however when closing Outlook / Excel / Word, users are receiving a message stating "The file normal.dotm is in use".
I'm guessing what's happening is, the first person to log on to the Terminal Server and launch their instance of Outlook/Word/Excel is getting an exclusive handle to this file; And subsequently launched instances get this error.
There is nothing _wrong_ with the system per se -- everything works, however every time an Office app is closed, the user gets the annoying message.
What is the correct solution to this? Is there a cleaner way to deploy macros/styling settings rather than modifying normal.dotm? Another solution I can think of is to create a copy of the templates/normal.dotm for every single user in their %AppData% folder
and tell Office to use the %AppData% copy -- but this would mean as many copies of the templates as there are users which doesn't seem like a very clean solution.
I'm open to suggestions and insights on the cleanest and most efficient way to solve this problem.

Hi
update to this issue from my side:
We opened a Support call for this issue and got it solved.
The SQL script to recreate a fresh Enterprise Global (eglobal.SQL) does not exist for Project Server 2013 currently. But the support created one for us. So if someone has this issue, contact Microsoft Support, they will provide you the script.
Kind regards
Christoph
Christoph Muelder | Senior Consultant, MCTS, MCSE, MCT | SOLVIN information management GmbH, Germany

No Default Mail Client Error with Outlook 2010, Server 2008 R2 Terminal Server, and TAM

We are running a software package on a Windows 2008 R2 Terminal Server called TAM (The Agency Manager) along with Outlook 2010. The application uses a MAPI connection to retrieve mail data from Outlook to be able to send and receive messages inside
the application. On our individual PC's this works just fine, but on the Terminal Server users we get the message "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook
and set it as the default mail client."
I've tried the steps listed in KB 813745 which tells you to delete the registry keys and run a repair in Office, but that didn't resolve the issue. I've searched on this issue, but haven't found anything useful. Any suggestions would be much
appreciated.

Try to set DEP and add outlook.exe. I had outlook 2007 same problem. With DEP enabled and outlook, word en excel also added to the list it worked again.
You can find it under this computer, properties, then change settings. Click advanced tab and then select the first "settings" option.The click the "Data Execution Prevention" (DEP) and select the last option and add the office programs
there.
Hope this helps.

Com addins in outlook 2010 on terminal server are getting disabled

i have an outlook 2010 addin that i installed on terminal server, i have installed in the past this addin on a diffrent computers with no problems.
this time the addin is geting disabled (also addins in excel and word) once a day ( i have to run it manually from outlook options-> add ins)
in the event viewer of the computer i get this error msg: "
Microsoft.VisualStudio.Tools.Applications.Deployment.InstallAddInCanceledException:
Microsoft.VisualStudio.Tools.Applications.Deployment.InstallAddInFailedException:
System.Security.SecurityException
Microsoft.VisualStudio.Tools.Office.Runtime.OfficeAddInDeploymentManager.VerifyAddInTrust(ClickOnceAddInTrustEvidence evidence)
Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.VerifySecurity(ActivationContext context, Uri manifest, AddInInstallationStatus installState)
Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()
MyComputer
Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()
Microsoft.VisualStudio.Tools.Office.Runtime.SolutionInstaller.<>c__DisplayClass7.<Install>b__0()
Microsoft.VisualStudio.Tools.Office.Runtime.SolutionInstaller.Install(ClickOnceAddInDeploymentManager clickOnceAddInDeploymentManager, OfficeAddInDeploymentManager officeDeploymentManager,
AddInInformation& info)
Microsoft.VisualStudio.Tools.Office.Runtime.SolutionInstaller.ProcessInstallerOperation(ClickOnceAddInDeploymentManager clickOnceAddInDeploymentManager, OfficeAddInDeploymentManager officeAddInDeploymentManager,
AddInInformation& info)
Microsoft.VisualStudio.Tools.Office.Runtime.SolutionInstaller.ProcessInstallerOperation(ClickOnceAddInDeploymentManager clickOnceAddInDeploymentManager, OfficeAddInDeploymentManager officeAddInDeploymentManager,
Boolean showUIDuringDeployment)
Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.CreateCustomizationDomainInternal(String solutionLocation, String manifestName, String documentName, Boolean showUIDuringDeployment,
IntPtr hostServiceProvider, IntPtr& executor"
help me please

Hi,
If there is a message ADD-IN PROBLEM A problem was detected with an add-in and it has been disabled, please click on the
View Disabled Add-ins button, then in the Disabled Add-ins dialog box, click
Always enable this add-in.
Does the user have UAC enabled? We can also disable UAC then check the result.
To turn off UAC:
Click Start, and then click Control Panel.
In Control Panel, click User Accounts.
In the User Accounts window, click User Accounts.
In the User Accounts tasks window, click Turn User Account Control on or off.
If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. ClickContinue.
Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK.
Click Restart Now to apply the change right away, or click Restart Later and close the User Accounts tasks window.
Please note, in Outlook 2013, slow startup can cause Outlook Add-in to be disabled. We can learn some useful information from
Performance criteria for keeping add-ins enabled in the link below:
http://msdn.microsoft.com/en-us/library/office/jj228679.aspx#ol15WhatsNew_AddinDisabling
If you have further assistance, please feel free to let me know.
Regards,
Melon Chen
TechNet Community Support

Office 2010 terrible on terminal server

Similar Messages

Maybe you are looking for