Office 365 Shared Mailboxes - Auto Reply

We've just migrated from an exchange 2003 to Office 365.
We have several shared mailboxes where previously they had an out of office setup with a generic message on it. Now that those mailboxes have been turned into'Office 365 Shared Mailboxes' without licenses attatched, i can't seem to work out how to
setup a similar auto reply for each of the mailboxes.
The only thing i can see is to assign a license to each of the mailboxes that we want to have an auto reply and treat them as normal users, but this just seems a waste of money.
Any Help?

It appears you may have bumped into a limitation of Office 365.
You might try this workaround. License the mailbox, log in, set the out of office message, log out, and remove the license. If the out of office message stays, then you have your workaround. Please post here whether or not that works so
others will benefit from your experience.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Similar Messages

How to get Office 365 shared mailbox rights properly.

hi,
How do I retrieve the shared mailbox rights properly.
Currently I find that I can get Full Access permission by using Get-MailboxPermission but it returned me along with the user I'm looking for other junk accounts. See below sample result, i'm only interested in user01FN.
Identity User AccessRights
IsInherited Deny
cm01 NT AUTHORITY\SELF {FullAccess, ReadPermission} False
False
cm01 user01FN user01LN {FullAccess}
False False
cm01 APCPRD02\Administ... {FullAccess} True
True
cm01 APCPRD02\Domain A... {FullAccess} True
True
cm01 APCPRD02\Enterpri... {FullAccess} True
True
cm01 APCPRD02\Organiza... {FullAccess} True
True
cm01 NT AUTHORITY\SYSTEM {FullAccess}
True False
cm01 NT AUTHORITY\NETW... {ReadPermission} True
False
cm01 APCPRD02\Administ... {FullAccess, DeleteItem, ReadPermission, ChangePermissio... True False
cm01 APCPRD02\Domain A... {FullAccess, DeleteItem, ReadPermission, ChangePermissio... True False
cm01 APCPRD02\Enterpri... {FullAccess, DeleteItem, ReadPermission, ChangePermissio... True False
cm01 APCPRD02\Organiza... {FullAccess, DeleteItem, ReadPermission, ChangePermissio... True False
cm01 APCPRD02\Public F... {ReadPermission} True
False
cm01 APCPRD02\Exchange... {FullAccess, ReadPermission} True False
cm01 APCPRD02\Exchange... {FullAccess, DeleteItem, ReadPermission, ChangePermissio... True False
cm01 APCPRD02\Managed ... {ReadPermission} True
False
cm01 PRDMGT01\View-Onl... {ReadPermission} True
False
Also, is it possible to return them in a manageable format like xml or csv?

hi Michael,
Thanks for the reply, I found some filter suggestions from another website as follows:
Get-MailboxPermission "[email protected]" | where { ($_.AccessRights -eq “FullAccess”) -and ($_.IsInherited -eq $false) -and -not ($_.User -like “NT AUTHORITY\SELF”) } | ft User -AutoSize
Get-RecipientPermission "[email protected]" | Where { ($_.AccessRights -eq “SendAs”) -and -not ($_.Trustee -like “NT AUTHORITY\SELF”) -and ($_.IsInherited -eq $false)} | ft Trustee -AutoSize
They work for the moment, but since they are not Office 365 official I don't know whether it will break if I have more users.
Also is it possible to get output in CSV or XML format instead of text. If not possible, can you provide me how to parse the text format?
thanks and regards,
--Leo

Office 365 Shared Mailbox in Exchange Admin

I am creating shared mailboxes in my Office 365 account and I want all the users on my domain to have access to all of the mailboxes. Is there any way I can set this up automatically, instead of manually adding each user to each shared mailbox and
then having to remember to add all new users into each shared mailbox?
Also is there anyway I can only allow them to have View-Only permissions on these mailboxes?
Thanks

Hi Lauren,
the cmdlet add-mailboxpermission is avaliable for Exchange Online, too.
http://technet.microsoft.com/de-de/library/bb124097(v=exchg.150).aspx
So you can receive a list for all your users mailboxes, and then you run add-mailboxpermission to all of them.
$mymailboxlist = get-mailbox -resultsize unlimited
$mymailboxlist | foreach-object {
                 $resourceMailbox = $_
                 $mymailboxlist | foreach-object {
                         $permittedMailboxAccess = $_
    add-mailboxpermission -identity $resourceMailbox -user $permittedMailboxAccess -accessRights FullAccess -InheritanceType All
In that example script you may ignore warning messages that a user already had access to her own mailbox.
You may add logic to the code to avoid that :)
If you do not know how to connect to Exchange online (required to run that code) please see
http://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspx
Regards,
Martin

Exchange 2013 (Office 365) shared mailbox not staying up to date.

We have created a new shared folder for multiple users to access in Office 365 and were having some issues. There are a few users where this mailbox works great, but others users aren't able to see any changes that are made in the shared mailbox.
Opening the mailbox in O365 shows all folders, emails, etc... but for some reason syncing stops working randomly after a bit of time. Removing and re-adding permissions to the mailbox does fix this issue, but that's not a feasable fix for us.
Users can add folders to the shared mailbox, and those added folders do show up in the mailbox when opened in O365, but the changes do not push down to multiple other clients.
Anyone else seen this or have any info? Thanks!

Hi,
Are the users using Cached Exchange Mode or Online Mode? When the issue comes next time, have the user switch to the other mode and test if this helps.
We can disable Cached Mode for Shared folders, check if this helps resolve the sync issue:
Go to FILE -> Account Settings -> Account Settings -> Double click on the Exchange account -> More Settings -> Advanced tab -> Uncheck "Use Cached Exchange Mode", and click Apply then OK.
In Cached Mode, it doesn't connect to Exchange Server all the time but keeps a cache of the mailbox locally to sync the local cache and mailbox according to a period, this may cause some items not sync immediately. By switching to Online Mode, it should
be immediate.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 Shared External Contacts - how do I delegate Edit and Update permissions to users

Hello
Office 365 Shared External Contacts - how do I delegate Create/Update/Delete/Edit permissions to users who are not Admins? These Contacts are in the Global Address List. Not Outlook personal Contacts. O365 Small Business Premium

Hi,
To grant users delegate permissions, open Outlook, go to FILE -> Info -> Account Settings -> Delegate Access -> Add -> Search and add the user, click OK -> Edit the permission of the user. We can set different permissions in the dropbox
of Contacts.
There are four permisssions for Contacts:
1. None
2. Reviewer (can read items)
3. Author (can read and create items)
4. Editor (can read, create, and modify items)
Select the permission that you want to grant the user.
We can also modify the permission later in this section.
I hope the information is helpful, if I misunderstood anything, feel free to correct me and provide more detailed description of the question.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Best practices for office 365 SHARED CALENDAR for whole school / organization

hi
we need guidance on best practice for setting up SHARED CALENDAR on Office365 exchange server for entire organization (school)of150 staff.
Requirements
+ all staff should have read only / reviewer permissions on calendar
+handful staff should have editor permissions on calendar
+ the calendar should synchronise custom categories and colors
Current Solution
at the moment we have found that a shared mailbox is the best solution because;
- allusers can add the shared mailbox on outlook 2010as additional mailbox as readonly
- all the categories & colors for the calendarare automatically synchronised because the color categories are stored within this mailbox.
- you can edit calendar permissions in outlook to allow some users as "editor" of the calendar.Problem with Current Solution
the problem however is that the users also need to access this...
This topic first appeared in the Spiceworks Community

Hi Aleksei,
I think Inactive mailboxes in Exchange Online is the feature that you want. This feature makes it possible for you to preserve (store and archive) the contents of deleted mailboxes indefinitely.
A mailbox becomes inactive when an In-Place Hold or a
Litigation Hold is placed on the mailbox before the corresponding Office 365 user account is deleted.
But I'm afraid that it might be impossible to "easily share certain folders or even whole mailbox with people in the company". As can been seen from below articles, this only allows administrators, compliance officers, or records managers
to use the In-Place eDiscovery feature in Exchange Online to access and search the contents of an inactive mailbox:
http://technet.microsoft.com/en-us/library/dn144876(v=exchg.150).aspx
http://blogs.technet.com/b/exchange/archive/2013/03/21/preserve-mailbox-data-for-ediscovery-using-inactive-mailboxes-in-exchange-online.aspx
Anyway, this is the forum to discuss questions and feedback for Microsoft Office client. For more details about your question, I would suggest you post in the dedicated forum of
Exchange Online, where you can get more experienced responses:
https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 (365) shared mailbox sent items

We have a new 365 installation with Outlook 2013 clients and Exchange 365. We have a number of shared mailboxes with delegated full access as required. We have applied the "DelegateSentItemsStyle " registry key in Office 15.0/Outlook/Preferences
but this is not working to place a users sent mail in that mailboxes sent items, in either OWA or the desktop clients. Any clues?

Hi,
How did you modify the registry key?
Please follow the steps below to modify the key, check the result:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft
Knowledge Base:
322756 How to back up and restore the registry in Windows
Press Win + R, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
On the Edit menu, point to New, and then click
DWORD Value.
Type DelegateSentItemsStyle, and then press Enter.
Right-click DelegateSentItemsStyle, and then click
Modify.
In the Value data box, type
1, and then click OK.
Exit Registry Editor.
Regards,
Melon Chen
TechNet Community Support

Deleting Stale Office 365 online Mailboxes with Powershell

We are using Office 365 online for our student email system.
I want to remove any mailbox that hasn't been accessed in the last year.

Once you determine that, you can remove the mailboxes a number of ways - depending on how your onsite AD interacts with Office 365.
If you use DirSync, the users that have been deleted onsite should eventually be purged from Office 365, mailboxes included.
*To be honest, I have always deleted users manually using the method below, so I cannot affirm, from experience, that this is the case, so someone may correct me.*
You can manaully purge mailboxes as well (I had to do this a while ago) with PowerShell cmdlets.
$cred = get-credential
connect-msolservice -credential $cred
Remove-MsolUser –UserPrincipalName [email protected]
Yes, you have to install what is known as the Windows Azure Active Directory Module for PowerShell to use those commands (cmdlets).
http://technet.microsoft.com/en-us/library/jj151815.aspx
If that's not clear, please ask follow up questions.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Outlook 365 Shared Mailbox's Issues

HI Guys,
Having an issue in that shared mailbox's aren't syncing for all users. All running the same version of office and all have full access permissions to the mailbox.
Thanks in advance.
Adam
This topic first appeared in the Spiceworks Community

Hi Martina
I am very much of the same opinion.
I have created a new Exchange account under the same user profile. I have set it touse a different ost file, with a unique name. When I open Outlook it seems to look happy, but it does not cache the new Exchange account. I have the Cached mode option selected
for the account, but the OST does not seem to be populating. Do I need to do something additional to get this working? I know that Exchange will automatically open any additional mailboxes to which the logged on user has full permissions. Could this be clashing?
Thank you very much for your assistance.
Iain

Office 365 with mailboxes and dirsync without Exchange on-premises

I currently have Active Directory deployed on premises without Exchange. I am migrating my e-mail to Office 365 from a third-party service and want to use dirsync + password sync so my users can use the on premises credentials and Office
365.
Since I do not have Exchange installed on premises (and therefore do not have the Exchange on premises management tools), how do I manage the mailboxes for the synchronized users? I know I cannot change e-mail related attributes, such as e-mail addresses,
directly in Office 365 for synchronized users.
Thanks!

If you are going to use dirsync, the local AD will be the source of authority, so only a very limited subset of attributes can be edited directly in the cloud (either via the EAC or EO PowerShell). It's a very good idea to extend the AD with the Exchange
attributes, as you will definitely need to manage some of those. For more info you can review for example this article:
http://technet.microsoft.com/en-us/library/hh852478.aspx
After you have installed Exchange and thus extended the schema, you can safely remove the Exchange server right away. All the needed attributes will be available via dsa.exe, or AD module for PowerShell.
I would also recommend creating distribution groups directly in the cloud, because even with the extended schema, you will run into some management issues. You can read more about it here:
http://support.microsoft.com/kb/2417592

Office 365/Outlook 2013 Shared Mailbox Sent Items Problem

I've only been able to find an answer for this problem for Outlook 2010, and that doesn't work for 2013.
I'm trying to make the sent items for a shared mailbox save to the sent items of that mailbox, not my mailbox. I got the deleted items to finally work, I just need to get the sent items to work now.
I've read about this key:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Conversations
But I don't have the conversations folder, should I make it?
I've also seen this:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences\DelegateSentItemsStyle
But that doesn't seem to work with Office 2013.
Any ideas?
Thanks

We have the same problem with a client. We are using Office 365 with Outlook 2013 on a RDS Windows Server 2012 R2. I can't find the HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
folder in the registry. HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\ is as far as it gets.
Even when we sent from the Office 365 online mailbox and fill in the from address, the sent mail is stored in the sent items folder from the user instead of the shared mailbox.
I've searched everywhere for a solution, but I haven't found one yet.
Regards,
Steve
If a key does not exist, you need to add it - Outlook doesn't create keys it's not using. :)
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Office 365 with Shared Computer Activation (on RDS 2012)

Hi,
I have installed Office 365 (shared activation method) on RDS 2012.
This works fine, users can activate using their Office 365 account and the entire Office suite appears activated.
The issue is that the users intermittently (random intervals) have to re-enter their details and reactivate.
Under what circumstances should the users have to reactivate, sometimes I can logon and activate and the next logon I have to do it again. Other times it can last for days..
Thanks.

SCA is referenced here:
https://technet.microsoft.com/en-us/library/dn782860.aspx and
https://technet.microsoft.com/en-us/library/dn782859.aspx
I haven't seen or heard much more about it in detail except here:
http://blogs.technet.com/b/uspartner_ts2team/archive/2014/09/03/office-365-shared-computer-activation.aspx
http://blogs.office.com/2014/11/19/garage-series-questions-answered-shared-computer-activation-office-365-proplus/
If you have ADFS or DirSync to your O365 tenant, most likely you wouldn't see this happening, it would all hookup seamlessly (a lot like KMS just does...)
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Licencing Office 365 on Remote Desktop Services

So I am looking to move to Office 365 in the near future instead of just renewing my SA against Office standard.
I read somewhere that in order to continue to be able to clone these installs as part of my Terminal Server rollout, I need to purchase at least on Office licence on SA.
This is to allows access to the .ISO file and KMS licence. To keep compliant, the rest I will purchase via Office 365.
Does that sound about right and can I use Office 365 Mid Business as the version or does it have to be Pro?

I read somewhere that in order to continue to be able to clone these installs as part of my Terminal Server rollout, I need to purchase at least on Office licence on SA.
This is to allows access to the .ISO file and KMS licence. To keep compliant, the rest I will purchase via Office 365.
I'm not quite sure what do you mean by "clone these installs as part of my Terminal Serverl...". If you mean use Remote Desktop Services (RDS) to provide shared computers to users in your organization, you can use
shared computer activation to do this.
Please note, you have to do this with
Office Deployment Tool. Here is the reference you'll need:
http://blogs.technet.com/b/uspartner_ts2team/archive/2014/09/03/office-365-shared-computer-activation.aspx
http://technet.microsoft.com/en-us/library/dn782858(v=office.15).aspx
Office 365 has nothing to do with .ISO file and KMS licence. It uses Click-to-Run as the new installation technology, and must be activated with the Microsoft account associated with your subscription.
Regards,
Ethan Hua
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Office 365 RDS licensing question

Dustin, take a look at this when you get a chance: http://blogs.technet.com/b/uspartner_ts2team/archive/2014/09/03/office-365-shared-computer-activatio...
It explains how the Pro Plus version can be installed in RDS/TS environment, and I get the feeling that it is the only version that can be installed that way.
It also notes that installing Office 365 Pro Plus on an RDS/TS machine does not take away from the 5 device cap.

Office 365 has nothing to do with RDS.
If a user has an Office 365 license then they can use that license wherever they log on from. So if the are using a RDS session on a server then they can use there Office 365 license there. Please note that an Office 365 license allows you to install the full suite on 5 devices and the RDS server would be one of these devices.
Connecting to the RDS server is entirely different. In order to connect they user or device must have a RDS license.
The 2 are unrelated.
I assume from the context of your question that you already have the RDS environment set up and working so it is as simple as installing the office 365 suite onto the RDS server and allowing the 3 users to use it.

Opening a shared mailbox in Outlook 2013 (office 365) returns "Cannot Expand Folder" error.

Hi!
We've just upgraded from our old Domino email server to Office 365 E1 and running an on-premise Exchange 2013 hybrid server.
In Outlook 2013, when trying to expand a shared mailbox, It asks me to enter my outlook credentials. Trying so doesn't work and it continues to ask repeatedly. If I click cancel, I get the following error:
"Cannot expand the folder. The set of folders cannot be opened. Microsoft Exchange is not available.
Either there are network problems or the Exchange server is down for maintenance."
The error only occurs in Outlook 2013 and it happens to all staff who are using Outlook 2013. Shared mailboxes are accessible in Outlook 2010 and OWA with no issues.
I have tried recreating profiles, removing and re-adding permissions, disabling auto-mapping. I've tested with creating shared mailbox in Exchange Online and on our hybrid server.

Hi,
Check if the kb below matches your scenario:
https://support.microsoft.com/kb/2992644
This problem occurs only when the following conditions are true:
You are using Microsoft Outlook 2013 client version 15.0.4641.1001.
The client is connected by using Outlook Anywhere (RPC over HTTP).
To resolve this issue, apply the update that is described in the following article in the Microsoft Knowledge Base:
2889859
If you are using the Click-to-Run version of Office 2013, the Outlook application is kept up to date automatically. For more information about Office 2013 Click-to-Run updates, see
Microsoft Office 2013 Click-to-Run virtualization
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 365 Shared Mailboxes - Auto Reply

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