Officejet 6700 Premium network communication issue

Every other day, when we try to print we get a message that says the computer is unable to communicate with the printer. Reboot seems to fix but is a pain in the rear. What have we done wrong?

Hi,
Although the sympthoms may seem different, please try following the steps below and check if that helps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03191239&cc=us&dlc=en&lc=en&product=5058338&tmp...
Please eet me know of any change,
Shlomi
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HP Officejet 6700 Premium cannot connect to wifi network

Since a few days, our HP Officejet 6700 Premium can no longer connect to wifi network. All our other devices as laptops, smartphones, tablets have no difficulty in connecting to the wifi. reconnecting and entering the WPA password doesn't help.
The printer says the SSID of our wifi network is not unique, it detects multiple access points.
What can I do to solve this issue.
Tx

Hello there @karatejan
Welcome to the HP Forums!
I read about the issues you're facing when trying to connect your Officejet 6700 printer to your network recently. I have three suggestions for you, and please let me know the results when you are done.
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer, and run the set up again.
If you are running a Windows OS, from your PC, perform a Clean Boot, which will turn off the start up programs just in case there is something blocking the installation. Try the USB to wireless set up again.
Check your router settings to match these recommended settings:
1. Network name and password to have no spaces or punctuation.
2. If using WPA2 security, switch to WPA personal.
3. Dual broadcast Wireless b/g/n (printer may only connect to g).
4. Mac filter needs to be turned off.
5. Firewall settings need to be at there default settings, or set to a lower security.
6. Multicasting "on".
7. Following ports need to be un-blocked:
Incoming (UDP) ports : 137, 138, 161, 427
Outgoing (TCP) ports : 137, 139, 427, 9100, 9220, 9500
R a i n b o w 7000I work on behalf of HP
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How do I re-enable built-in networking on Officejet 6700 premium printer?

I inadvertently, and stupidly, turned OFF the built-in networking from within my Officejet 6700 premium AiO web-based administrator console. Now I cannot manually reset it from the controls on the printer itself. I get a message informing "Built-in network capabilities have been disabled. Contact your network administrator or the person who set up the printer." Well, that person is me. I cannot find instructions telling how to re-enable the built-in network capabilities.
My OS is WIN7. The printer was working OK before I messed with it.
Can anyone offer advice regarding this problem?
Thank you.
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Distinquished (and snarky) Professor.
Thank you for your attempt to assist, but your response was not only condescending - "Did you read the manual??? I downloaded it and read it. Turn the wireless radio on and off" - but totally not helpful. The intro to your reply makes you sound to be an arrogant high school teen who thinks she has every answer unknown to adults.
Some of us are not technilliterate. I certainly DID read the manual and attempted every option I thought might work. The problem, if you read my problem post, was that I inadvertently clicked OFF the Connectivity Built-in Network capabilities from within the EWS. That made it impossible for my printer to connect to the network via cable or wireless. When I attempted to find a solution at the printer control display itself, by going Setup > Network > Restore Network Defaults, but, instead of the "Restore Network Defaults, it presented the message I posted informing that Built-in network capabilities were disabled, which is what I already knew and wanted to resolve. I needed to find a way to reset to Out-of-the-Box settings. Nothing in the manual provided, nor could I find online, this answer.
Fortunately, my printer was still under warranty (HP apparently wont chat if you aren't under warranty, unless you pay them for the service). I was able to chat with an HP Rep who Identified herself (maybe himself ... Who knows?) as "Jasmine". Jasmine was very helpful. But, although I had specifically identified to her the problem is that I lost network connectivity due to carelessly turning off built-in network capabilities of the printer from within its EWS, Jasmine still had to spend time running through her HP requied first-line Help Representative script. She spent about fifteen minutes remote assisting and checking out every possible "other option" before she concluded with these precious words, "The problem is that your printer has lost network connectivity. I am going to give you some instructions to follow so we can reset the printer to Semi-full restore." I received her instructions and followed them precisely. Very easy. When I asked her why these instructions are not published by HP somewhere for customers to access, she informed that they are "secret Advanced instructions" (I think she was being a little silly). ...
Following, for you Distinquished Professor (so you don't need to be snarky with others) and for all other fellow technophiles out there, is Jasmines "secret Advanced instructions" as she wrote the on the chat. I have provided some interpretation at the end. Do note, if you (not specifically you Distinguished Professor, but every other "you" out there) don't have some good idea of what you are doing, getting off the path by which these instructions lead can get you into more difficulty with your printer than that by which you began the journey.
Jasmine: Please follow the below steps:
1. Touch this curve icon 4 times though it is not highlighted
2. When you do it, you can see Support menu on the printer LCD screen.
3. Once you see the Support Menu on the printer touch OK use the right arrow key next to the printer LCD screen to see Reset Menu.
4. Now, touch OK then use the right arrow key next to the printer lcd screen to see Semi Full.
5. Touch on Semi-Full option.
6. The printer will turn OFF
7. Power it back ON. It will initialize itself.
8. Please follow the onscreen steps.
Helpful interpretations:
Regarding #1. The “curve icon” is the left curving return icon located at the left side of the printer’s control panel touch sensitive display window, but outside the display window. It is lit when the menu can be returned back a page, but unlit when at Home screen. This is actually a hardware button, not touch sensitive, so pressing it, even when not lit, creates and action signal. When the display is at the Home state, the return button is unlit, but pressing it four times will generate a menu option for Support Menu on the display.
Regarding #3. The "right arrow" is the forward page button located to the right outside the display screen. Like the return button, it also is unlit unless it can perform an action related to what appears on the display. Press the forward page arrow until the displayed menu option changes to Reset Menu. Select this option to perform step #4.
Successfully following Jasmine's instructions will restore the HP Officejet 6700 Premium AiO to its out-of-the-box-new settings. Note that Jasmine specified "Semi-Full" restore, not "Full" restore. A full restore will take the printer back to it basic out-of-the-factory state. This state will require significantly more settings and configurations work afterward than with which most of us would like to deal. Out-of-the-box state will cycle through everything as it did when you first pulled the printer out of the box new and set it up yourself. Do note, any custom settings will be lost. Passwords, however, are retained in a Semi-Full restore.
Hope this information helps everyone else who may be having similar difficulties or just need to know how to restore your printer back to Out-of-the-box-new state.

OfficeJet 6700 Premium Problems after Windows 8.1 update

My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan. Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan. Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4. I tried uninstalling all HP software first, but the same errors persist. I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer. Any help would be appreciated.

Hello mfrank1,
Welcome to the HP Forums.
I see that you are having some printing issues since you upgraded to Windows 8.1.
I do have a few troubleshooting steps that we can try to resolve this issue.
I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document: Uninstalling the Printer Software.
When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
Once the software is uninstalled, please restart the computer. Please disable any firewalls or anti virus protection before starting the next step.
When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please save the download to the Desktop of the computer so that it creates it's own Icon. Double click on the new Icon and follow the instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Not recognizing HP OfficeJet 6700 Premium for Scanning

Hi to all,
I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
The manual says this below:
If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
Please help.
Thank you.

Hi ColleenM,
I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
Fix/Enhancement
1) Enhance ePrint Diagnostic report for ePrint Setup.
2) Improve ease of wireless setup.
3) Enhanced Embedded Web Services.
4) Improve Print Quality.
5) Improve Airport Express connectivity.
6) Improve the accuracy & reliability of ink level gauge.
7) Improve ADF pick performance.
8) Improved paper handling
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version MPM3CN1322DR you need the update.
HP Officejet 6700 Premium e-All-in-One Firmware.
Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
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Sunshyn2005 - I work on behalf of HP

Is there a workaround for Officejet 6700 Premium for MacBook Air version 10.10

Is there are a workaround for compatibility issue between OfficeJet 6700 Premium with MacBook Air OS X 10.10 Yosemite?

Welcome to the forums @Bron15
I read your post about wanting a work around for your Officejet 6700 to be used on 10.10.
There is a Full Feature driver available for you to install on Yosemite, therefore it's fully compatible. Download the driver below. If there are any issues, please let me know what exactly the problems are.
HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver
R a i n b o w 7000I work on behalf of HP
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OS X 10.10 for Officejet 6700 Premium?

Is an OSX 10.10 (Yosemite) driver available yet for the HP Officejet 6700 Premium?
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Assuming you are using a network connection, try unplugging your router for 30 seconds and plug it back.
Next restart your Mac and turn the printer Off and On again, then check for any difference.
If that doesn't help, try resetting the printing system and check again:
*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.
Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.
Now click the plus sign and try adding the printer.
Shlomi
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Scan-to-email app with Officejet 6700 Premium printer

how to scan and email
Scan-to-email app with Officejet 6700 Premium printer - attachment does not come through

Hi
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Officejet 6700 printer because you are getting an unable to connect message.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Officejet 8600 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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My Mac stoped printing. I am on ox 10.9 and I have a HP Officejet 6700 premium

My Mac stoped printing. I am on ox 10.9 and I have a HP Officejet 6700 premium. I've reinstalled the drivers and tried several time . . . It just keeps telling me that the printer is busy.
I also have a PC hocked up to the network and it prints fine.
There is nothing wrong with my mac either because I have a dymo printer hocked up and it prints fine . . .
What gives?

Hi HappyHarpo,
Thanks for your post and welcome to the HP Forum.
At first step I suggest to restart your Mac and printer. If printer is in a network, also reboot the router first. Then try printing again.
If it still fails, I suggest to reset the printing system. Open Printers & Scanners and right-click the left side with the listed printer then choose Reset Printing System.
Then add the printer again, make sure next to "Use" the HP Printer/driver is selected correctly, and test printing.
Best regards,
Mandy
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Although I work for HP my posts and replies are my own

Officejet 6700 Premium says color cartridge is depleted and won't print at all

My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink? And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything? Very frustrated....

Hey BoydJones, I see you are having an issue with your Officejet 6700 Premium and have a few questions. There are 2 major types of ink systems for inkjet model printers: IPH (integrated printhead) and IIC (individual ink cartridges). Many older model printers used the IPH style cartridge system: Tri-Color and Black. Most newer printers use the IIC system, but not all. There was a reason for the paradigm shift in the ink systems. The tri-color cartridge contained all 3 colors used in color printing: Cyan, Magenta, and Yellow. If any one of the 3 ran out, then you had to replace the cartridge no matter how much of the other 2 remain in the cartridge. In the IIC system one can change only the individual color that is out. As to the reason your color is draining from what appears to be little color usage: The printer uses ink in many ways. Ink is used when cleaning the printhead to ensure proper performance in print jobs, a small amount of color ink is placed below black ink to ensure a full rich black color and a long lasting printout, and ink is used to perform other preventative maintenance in the printer. For more information on how ink is used in HP printers please click here. The reason one has to change the cartridge in the IIC style ink system is to prevent damage to the printhead of the unit by ink drying in the ports of the printhead. The printhead in the 6700 premium is a stationary/permanent printhead and any damage of this nature could prevent the unit from printing at all. In the 2 cartridge, IPH, system the printhead is contained with the cartridge and replaced with each cartridge change. Thus, if one runs out of color and waits to replace the cartridge there will not be an issue of dried ink in the ports as the printhead is changed with the cartridge. I hope this helps to explain and clarify. As well, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum. Jason

HP Officejet 6700 Premium All-in-One

I am having a problem with my scanner as it will not find the PC Desktop. I have set up the network correctly and although the printer works vioa the network, the scanmner has stopped for some unknown reason. I am using windows 8 although I am unable to upgrade to 8.1.
I have downloaded scan doctor but this can not find the problem. I have tried to uninstall the sopftware but each time it rolls it back and will not uninstall. I have tried downloading the latest software OJ6700_1315.exe but this will not complete.
Any ideas?

Hi petermarks,
I understand you have an Officejet 6700 and are having issues installing, uninstalling and scanning. I will certainly do my best to assist you with this.
At this point, I'm not entirely sure where you are with the software, so I will recommend that you follow this Uninstalling the Printer Software document to remove everything via the Control Panel, and then please use the HP Printer Install Wizard to get the software reinstalled.
If this still doesn't work, can you please let me know where in the install/uninstall that you're getting errors, and what errors you're getting?
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

HP Officejet 6700 Premium

Hi,
I need advice regarding what to do so I again can scan on my printer.
I have no clue why I suddenly cannot scan. The message on the printer is:
Windows: Open Hp Printer software, select Scanner Actions, and then select Manage Scan to Computer.
I did not ever change any settings which is the reason why I dont understand what has happened nor do I understand exactly WHERE I am supposed to locate HP Printer software so I can select Scanner Actions
I should mention my computer is a HP Sleekbook with Windows 8.1 installed.
Hopefully somebody can tell me what to do.
Thanks

Hi cath9999,
Welcome to the HP Forums! I understand that, you cannot scan with your HP Officejet 6700 premium to a Windows 8.1 PC. I am happy to help you with this scanning issue! I have a few questions for you:
How is the printer connected? Wireless, Ethernet, or USB?
Can you make copies with the printer?
Is the power cable plugged into a surge protector or directly to the wall outlet? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try our HP Print and Scan Doctor, and let me know what happens.
Thank you for posting, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP Officejet 6700 Premium: eprint works; connection with printer cable doesn't

Just bought a new Officejet 6700 Premium. I had the same model before. Setup worked well and eprint functions. But with the last Officejet I had, I could also connect it with a printer cable and then I could print directly without having to send an email. I find this useful, because there is not so much waste of paper and ink on pages I don't need (sometimes I only want to print one page from a series of several pages or I want to print something directly from the internet). With the new model I have connected the printer and my computer with the printer cable, but I cannot print with the option of, for example, "print this page", but always have to make a pdf and then attach this to an email and send it to hpeprint. Can someone tell me what I have to do in order to be able to print directly with the printer cable? Thank you in advance!

Welcome to the forums, @Sunshine888
I read your post about how you can ePrint successfully, however you cannot print from your computer. I would like to help you with this! To find the best troubleshooting steps for you, I would need to know which operating system you are running on your computer and also let me know how you wish to connect your printer to your computer (USB, Ethernet or wireless).
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Hope to hear from you
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6700 Premium Not connected for eprint

Good evening,
I bought a officejet 6700 Premium and I installed it 10 days ago, The printers worked properly for a couple of days.
Now, if I log on in ePrintcentre, a message says that the printer is not connected.
If I launch a print using the wireless net (e.g using my IPHONE while I'm at home and using my home wireless) it works.
But if I launch a print @ my HPe address the printer doesn't work and remains in pending message (on eprint centre) for a while and then become "failed".
Is there something to set in the printer panel?
Thank you very much

Hi Antonio,
I would check if the printer has the latest firmware. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02919168&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Then, turn the printer off for about 20 seconds, then power it on again. When it's back at the home screen, print an info sheet to check your eprint connection. Front panel of printer>eprint icon>print info
This next step will require you to delete your failed print jobs: (steps from http://www8.hp.com/ca/en/support-topics/mobile-printing/mobile-print-help-iphone-ipad.html)
Click the tab at the top of the page with the name of your printer.
In the Recent Print Jobs section, click View Job History.
Click Cancel next to any print jobs that you want to clear from the queue. (Try printing again)
***If those steps fail, you'll have to call the HP Eprint support line @ 1-855-785-2777
Good luck
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HP Officejet 6700 Premium - print on flash cards - 3x5?

I have a Officejet 6700 Premium, it said media sizes supports 3x5 index cards. I am not sure what media sizes support is and if anyone can help me. Can this printer print on 3x5 index cards? If so and how?

Hi @radicalrebel
Yes, you can print on 3x5 index cards.
Source: Printer Specifications for the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer ...
You also asked, '"If so and how?". You will need to adjust the print settings within the print dialog box, in the program you are printing from. if you require further assistance, please let me know what operating system, and version do you have? Mac or Windows, and what program you are printing from.
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Officejet 6700 Premium network communication issue

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