Officejet 6700 Problems

I purchased an HP 6700 specifically for its wireless capabilities. It runs perfectly from my XP desktop, but I keep getting an error from my new Windows 8.1 laptop. The printer shows up as ready, but when I press OK, I get an error saying it can't print due to a problem with the current printer set up. When I click for more information, it tells me there is no default printer selected (there is).
I was running an Officejet 6500 from the same laptop using a wireless connection with no problems. I'd like to get this resolved. I've tried uninstalling and reinstalling to no avail.
Suggestions?

Hi knotjust,
Thank you for the update.
I know you’ve tried uninstalling and re-installing the printer, but I’m going to ask you to do it again.
Please Uninstall the Printer Software, and please choose to remove all of the HP Software for the printer. If you haven’t uninstalled your old Officejet 6500 printer, please uninstall it as well. After you have completed the uninstall, please reboot your computer. While the computer is rebooting, please run the Wireless Setup Wizard from the front panel of the printer. If you are unsure how to do this the instructions can be found on page 196 of your User Guide in the section titled “Set up the printer using the Wireless Setup Wizard”.
Once the computer has completed its startup routine, please install the printer using HP’s Printer Install Wizard for Windows 7 and Windows 8. Please ensure that there is only the power cable connected to the printer during the installation. This should get the correct software for your printer with a wireless connection.
Regards,
Happytohelp01
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Similar Messages

Wireless printing problem in home network officejet 6700

1.HP Officejet 6700 Premium
2. not applicable(multiple operating systems. windows 7 and OS Lion)
3. My printer is connected to my house's wireless network and has accessibility to the internet, but when I try wireless printing from my iphone, ipad or macbook pro the printer "can not be seen". Saying " no air printers available".
But if i unplug the printer's power and plug it back in, when it just gets connected to the wireless network again I am able to "see" the printer for a brief moment and thus I'm able to print. But a little while later disappears again.
What can I do?

Hi antoniotineo, take a look at this document for suggested solutions to the problem you're describing. Work down through them in sequence and see how you get on.
Hope this helps you get your problem solved.
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Print problem for Officejet 6700

Recently I have been having trouble in printing the word document. I was working about 3-4 days ago.
I have windows XP with MS Word 2010. The print is HP Officejet 6700 Premium. I always use it in the offline mode. It's connected to the computer via LPT slot.
The test page gets printed. But the word document doesn't. I also tried notebook and excel documents, and I have the same problem.
I know it's something very simple (at least I feel that way) bit it's very annoying when one needs something printed.
Please help me or direct me to seek further help. Thank you.
JCM
This question was solved.
View Solution.

Take a look at this link concerning the print queue.
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

Officejet 6700 margin problems printing from Mac

I recently purchased and setup a new HP 6700 all in one wireless printer and have a problem that I can't seem to solve or find a solution for. Printing from my Mac's leaves margins cutting the top and bottom off of documents. I've printed the same documents from a PC at work without problem but opening and printing on this printer seems to cut off margins. I can't find a margin setting to adjust nor should I need to with a default print setting. I've updated the latest HP print drivers and firmware with no luck.
Thanks in advance.

I just found this post and hope I am not too late to pursue this further.
I have an HP OfficeJet 6700 Premium Wireless Color e-All-In-One Inkjet Printer. My operating system is Macintosh OS X 10.9.3 Mavericks.
I have been having this problem for quite sometime and would love to get an explanation, or directions to fix the problem.
I clicked on the link 'HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series (H711) Product Specifica...' and saw that the acceptable Top and Bottom print margins for a Mac are .13" and .47" respectively.
Whether I am in Microsoft Word for Mac 2011 (latest version) or in Preview (latest version), I cannot print a document with a Top margin of less than .5".
I created some documents in 2013 that were printed on this printer and they came out with no problems.
In January of this year, I bought my current Mac, and now I cannot print any of those documents unless I increase the Top margin to '5". Thinking it might be the HP driver, I downloaded and upgraded to the latest version of the driver, and still the problem persists.
I originally was blaming the problem on Microsoft Word, but that does not make sense since the problem also occurs with Preview.
Your help would be appreciated.

Officejet 6700 constant connection problem

Hello,
We have a officejet 6700 in our office.
We're using Macbook Pros so I can say the problem is with IOSX
I tried setting the printer from settings screen and by downloading the related software from hp website.
However, everyday we are having a connection problem with our printer. We always get 'Printer not found' error.
I need to re-install the printer manually by IP adress (it changes every time we turn it of)
I am not sure if I am clear with my problem but it is becoming more and more boring day by day please find me a way to solve this issue.
Thanks,

Hello there ozge,
Welcome to the Forums
I saw your post about your Officejet 6700 losing connection and giving you a message that says "Printer not Found". I have looked into this issue and have found a few things that I would recommend you try to help with this issue.
First, try troubleshooting by using this guide: The Printer Is Not Found During Network Installation
Also, try this guide as the printer is not keeping the connection: Printer Does Not Maintain Wireless Connection
I hope this helps your printer keep the connection!
Regards,
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6700 Premium printer connectivity problems

My HP Officejet 6700 Premium printer is not connecting properly wirelessly. On the printer itself it says it is connected to my wireless network but when I try to print an error message says it is not connected and is it currently on ly printing when it is connected by cable. Please advise. Thank you

My printer will not print . having connectivity problems.

Wireless printing problems from Mac to my new Officejet 6700

I have just purchased the Officejet 6700 for my office. We have 7 mac laptops and one HP. Currently the only printer that can printer wirelessly to the 6700 is the PC. The first day I had the printer I was able to get my MacBook Air to print wirelessly, but since then it says it can't find the printer. That is the same message all the other Macs are getting.
Any advice??

Hi,
I would rather suspect Multicasting lack of support or wrong configutation within your router, this will explain that behavior as Apple computers, unlike Windows, dicsover the device using Bonjour which relies on Multicasting.
Please let me know your router brand and model in order to better understand the model.
Additionally did you used a different multifunction device over the network prior the 6700?
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Officejet 6700 scn to email connection problem

this seems to be a regular problem. I have tried all suggested solutions that I found, but nothing worked. In some answers the support person said that she was sending a private email that seemed to solve the problem. Can you tell me waht I can do to resolve this. My printer is connected, ePrint works, juts the app fails to connect to the Webservice. I tried to disable and re-enable the webservice - didn't help.
Thanks
Peter

Hi Peter,
Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to use the scan to email feature of your Officejet 6700 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show an Officejet 8600 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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OfficeJet 6700 Premium Problems after Windows 8.1 update

My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan. Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan. Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4. I tried uninstalling all HP software first, but the same errors persist. I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer. Any help would be appreciated.

Hello mfrank1,
Welcome to the HP Forums.
I see that you are having some printing issues since you upgraded to Windows 8.1.
I do have a few troubleshooting steps that we can try to resolve this issue.
I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document: Uninstalling the Printer Software.
When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
Once the software is uninstalled, please restart the computer. Please disable any firewalls or anti virus protection before starting the next step.
When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please save the download to the Desktop of the computer so that it creates it's own Icon. Double click on the new Icon and follow the instructions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

HP Officejet 6700 - scanning problem, "device is busy. please try again later"

I am using a windows laptop (Lenovo Yoga II). I have an HP Officejet 6700 printer/ scanner. The printing functions seem to work fine but the scanning function is now not working at all (worked previously).
When I use the HP Scan and Capture app is comes up with a message "Device is busy. Please try again later". I have installed the full software and also run the HP Print and Scan Doctor and it fails the driver check even after a full restart of both printer and laptop.
I have tried everything wirelessly and also connecting the laptop to the printer via USB and nothing seems to work.
When I try to scan direct from the printer/ scanner to the computer (ie. using the panel on the front of the printer) it recognises the computer but doesn't scan and suggests that the "scan application on the computer is currently in use".
I have McAfee LiveSafe running and also tried switching that off but didn't seem to make any difference.
Any ideas welcome. I really need to scan some things today and this is very frustrating.

Hi,
Please follow this HP document for scan issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03092457&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Problem in printing from Officejet 6700 in Mac

Hello all.
I have an HP Officejet 6700 for more than a year. It is connected to a wireless network (Netgesr wireless router), both Mac an Windows PC printing and scanning successfully until yesterday…
Since yesterday the Mac cannot print or scan, while windows machine still works fine …
Mac OS version is 10.9.4
I changes the printer from DHCP to static IP, I deleted the printer from the Mac and installed it again from the HP site but at the HP Utility I get stuck in the Add Officejet 6700 (08B0D2) Bonjour Multifunction with an “Unable to communicate with the printer at this time” error message.
Again all of this while windows machines communicate and work perfectly fine.
Any idea?

Hi @AmitFish
I see that you can still use the Windows PCs to communicate to the printer, but not the Mac. I suggest using the following document to troubleshoot the issue, as this applies to the Mac operating systems; 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X.
Please let me know if this resolves the issue, or if you require further assistance. Thanks.
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Sunshyn2005 - I work on behalf of HP

Officejet 6700 duplex printing problem

Hi. When I select duplex printing on my new Officejet 6700, the image looks squashed (horizontally) so the circle looks like an upright oval. It prints fine when in single-sided mode.

Hello again Nich7503,
Thank you for the update and the feedback. Contrary to popular belief, we do value this information and want our users to have the best possible experience. I've included a section of the User's Guide below, would you mind validating the duplex process that you used to get these results? Just in case, the link to the User's Guide is pasted below these steps. Thanks again........
Print on both sides (duplexing)
You can print on both sides of a sheet of media automatically by using the automatic twosided printing accessory (duplexer).
NOTE: Two-sided printing requires an automatic two-sided printing accessory
(duplexer) to be installed on the printer.
NOTE: You can perform manual duplexing by first printing only the odd pages,
flipping the pages over, and then printing only the even pages.
Perform two-sided printing (Windows)
1. Load the appropriate media. For more information, see Load media.
2. Make sure the duplexer is installed correctly.
Chapter 2
36 Print3. With a document open, click Print on the File menu, and then under the Print on
Both Sides options on the Layout tab, select either Flip on Long Edge or Flip on
Short Edge.
4. Change any other settings, and then click OK.
5. Print your document.
Perform two-sided printing (Mac OS X)
1. Load the appropriate media. For more information, see Load media.
2. Make sure the duplexer is installed correctly.
3. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 4.
b. Make sure the printer you want to use is selected in the Format For pop-up menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
4. From the File menu in your software application, click Print.
5. Make sure the printer you want to use is selected.
6. Select the paper size from the Paper Size pop-up menu (if available).
NOTE: You might need to select the paper-size option labeled Two-Sided
margins.
7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then click
the appropriate binding options for the document.
- OR -
Click the Layout pop-up menu, and then select the appropriate binding options for
the document from the Two-Sided pop-up menu.
NOTE: If you do not see any options, click the disclosure triangle next to the
Printer pop-up menu or click Show Details.
8. Select any other print settings that you want, and then click Print to begin printing.
Print on both sides.
http://h10032.www1.hp.com/ctg/Manual/c03227497.pdf
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I had a problem with connection with wireless printer, I had to delete. But I cannot install back. Printer HP officejet 6700

Please anybody can help me with installation of HP officejet 6700 on MacBook Air.
It stopped working, I could not find printer to connect, therefore I had to delete but I cannot install back again.

So the printer is no longer shown in the System Preferences > Print & Scan window? If you haven't already, you can power the printer off and on, then try to set up the wireless connection again and see if MBA recognizes the printer.
You'll need to provide us with more info so we can try to help.

Officejet 6700 error while searching for updates: 'Printer could not connect to server'

I recently purchase the Officejet 6700 Premium. While setting the printer up, I received the error 'The printer could not connect to the server.' I first received this while the printer was searching for updates. I later received the same error while trying to set up ePrint from my computer.
The printer is connected through my wireless router. All other print services function normally. It is connected to the network, and I have printed several times over the wireless network.
Though I don't think it matters, since the on-board print set-up gave me the error, I run Windows 7 64-bit on my computer.
Thanks for any help!

What is the IP address of the printer? What is the make and model of the router that you use in the wireless set up? Is the router firmware up to date?
I would first try power cycling the router and the printer. Turn off/unplug the router and then power down the printer. Then plug the router back in and wait for it to be fully up and functioning before turning the printer back on. After you have both pieces of equipment back on and functioning attempt to connect to web services again.
If still having problems I would attempt to set a static DNS on the printer through the embedded web server (EWS) by entering the printer's IP address into the address bar of a browser on a computer.
Once that computer displays that page click on the Network tab.
Then look in the column to the left and find the Wireless section
Click on IPv4
Then on that page look at the 2nd section that is labeled DNS Address configuration
Change the radio button to the manual option
Then for the manual preferred fill it out and make sure it reads 8.8.8.8
Secondary should be set to 8.8.4.4
Then hit Apply
Read the next screen carefully. That message with the "OK" button below it is one that states to click that button to undo the changes you just made. Just navigate away from that page by clicking on another tab.
Then reattempt to connect to web services.
I am a former employee of HP...
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OfficeJet 6700 - "Unable to communicate with printer" message after install

I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
I just installed the OfficeJet 6700 - installed OK. I also updated software/firmware during the install process.
Windows' "Devices & Printers" recognizes the HP as being installed.
Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

Sorry this is so long, but I tried to be through in my testing.
Followed your suggested steps.
I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
I unplugged the USB cord from the laptop.
I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
After entering the IP address & clicking Next, it searched the network and returned this message:
Additional port information required
The device could not be identified.
The device is not found on the network. Be sure that:
1. The device is turned on.
The network is connected.
The device is properly configured.
The address on the previous page is correct. (re: the page where the IP address is entered)
If you are sure the address is correct, select the device type below.
I selected Standard (Generic Network Card) and clicked Next.
Summary dialog appeared and I clicked Finish.
Clicked OK/Apply.
Attempted to print. Like before, it sent the file to print queue - then nothing.
Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
Attempted to print. (I'm testing w/ Notepad and .txt files)
I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
I plugged in the USB cord again and re-ran the same series of tests.
~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Reconnected to the wireless network & verified that the IP address had not changed.
Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

Officejet 6700 Problems

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