Officejet Pro 8600 cannot receive fax

Our fax machine has recently stopped receiving faxes. We can send them fine. The fax test results say everything is working. if you call that fax from a phone line it just rings on the phone, but does not pick up. Meanwhile the fax machine does not ring or show any sign that it is receiving a call.

It is set to auto answer? There should be a little light indicating it's on "auto answer". If "auto answer" is turned off, you have to manually answer the fax when you pick up the phone and here a fax tone.
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Similar Messages

  • Scan To network folder - HP officejet pro 8600 cannot connect.

    Good morning,
    For the last week or so, My officejet pro 8600 has been giving me the error
    "Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
    It will correct itself if we restart the computer/printer  in question. but this only solves the issue for approx 6-7 hours.
    Things i have done to attempt to fix this.
    Set a static ip address for both the computer in question and the printer itself.
    updated the IP address using the HP tool.
    reinstalled the HP office program.
    Set DMZ for both the computer and printer.
    Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
    re-setup the network feature on the printer itself.
    however now i am at a loss.
    Any help would be great.

    Hi @Prophet1986,
    Welcome to the HP Forums!
    I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
    Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
    Are you connected wirelessly? Or with an Ethernet cable?
    Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
    In the meantime, please try the following:
    Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
    In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
    Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
    Hope this information is helpful, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
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  • HP Officejet Pro 8600 - Cannot select color printing in settings

    I selected grayscale printing.  Now I want to print in color and cannot find how to print in color.  Option not found.

    Here's an answer - it might not match your setup though:
    OS: Windows 8.1
    Print Driver: HP Officejet Pro Full Feature Software and Driver, 2012-10-22 , Version28.8
    Bring up the HP Officejet Pro 8600 software and select Set Preferences under Print:
    Then on the Printing Prefrences dialog, press the Advanced button:
    And then on the Advanced Options dialog, turn off the option under Printer Features for Print in Grayscale:
    Hopefully that helps.
    -Seth

  • Officejet Pro 8600 Plus - Viewing Fax History Content

    This is isn't an issue--on my old officejet (7310 xi) I could go to the fax history and view a .pdf file of each of the faxes that I had sent.  This came in handy because I had a record of exactly what was sent to a particular party.
    The fax function works great on the 8600 but I can't seem to find where I can view what I actually faxed to someone.  Is this function available on the 8600 pro printer?
    Thank you.

    Hi,
    You can see the fax log via the HP software as following:
    From the desktop, click the HP Officejet Pro 8600 icon.
    Double click on Fax Actions.
    Enter Manage Fax Settings.
    From the left pane click Fax History.
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
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  • HP Officejet Pro 8600 cannot scan to computer

    i have had this printer for over a year with the same computer. i have windows 8. there have been no recent upgrades that have been done on the computer but it says the scan to computer is disabled. i use this feature almost daily for my job, it worked perfectly 2 days ago. it is connected wirelessly and the wifi connection is good. i have restarted the wifi, the printer, the computer, reset the wifi on printer, updated the IP address from the printer to the computer, downloaded the HP scan doctor, and nothing has fixed my problem. my windows connection manager is running, my system event notification system is running (i read other forums that said theirs were disabled and running them solved the issue)

    Hi @TJA13, 
    Welcome to the HP Support Forums. I gather that you are no longer able to scan from the printer to your computer using your Officejet 8600 printer.
    I have included the A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet... document.  Please click on the section for Windows 8 and follow the steps. 
    Please let me know the outcome.  
    Regards,
    Happytohelp01
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    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Officejet Pro 8600 Plus - Fax answering incoming calls instead of answering machine

    I have set the fax up on my new HP Officejet Pro 8600 Plus & the fax test report at the end passed everything & yes I have used the right cord for the phone (the one which came with the fax) however when someone calls, the fax picks up the call instead of the answering machine.
    Can anyone tell me how to fix this please?
    This question was solved.
    View Solution.

    If you only get fax once in a while, I would suggest turn off auto answer on the 8600, and when you hear the fax tone,  *#123 to tell the fax machine to pick up. That way, you can leave your answering machine the way it is, and not miss the faxes either.

  • ExFat formatted thumb drive with Officejet Pro 8600

    It seems that the Officejet Pro 8600 cannot save scans to a USB drive formatted as ExFat. Can anyone confirm?
    Thanks.

    Hello there! Welcome to the forums @vikrantislav ,
    I read about the issue you are having with saving your scans to a USB drive formatted as ExFat. I have done a few searches for this and I'd suggest checking this post from my colleague @Gemini02 . Click here to see it, I hope it helps!
    Re: Scanning to USB Flash Drive does not create a PDF file
    Have a great weekend!
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet Pro 8600 Plus will not send or receive fax

      I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus.   The error code I get is Error 388 which is that a communication error occurred during fax transmission.  However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
    Is it possible that the proble is that  I cannot send or receive faxes through a digital phone line?  That seems odd to me given that almost all phone lines in the modern era are digital.  How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital?  Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
    Thank you.

    Hello,
    I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
    Good luck!
    I work for HP, However, I am speaking for myself and not for HP

  • Cannot Print to Fax Using OfficeJet Pro 8600

    Issue: Cannot print to fax on HP OfficeJet Pro 8600 
    Setup: Running Mac Mavericks 10.9.4
    Steps Tried So Far: Installing updated driver available on support page. No firmware update needed. 
    What Happens:
    1) Document is open
    2) Select HP 8600 (Fax) from Print Menu
    3) Pop Up Box Shows:
    What I'm Asking For:
    Step-by-step guidance on to get computer to connect to fax.  Printing is working fine, as is scanning.  I am also able to fax directly from the printer iteself.  
    Thank you 

    Hello Ermagherd, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are having issues with your print drivers.  I would like to help.
    Are you connected USB or wireless?
    I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
    Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
    I would also suggest running your Apple updates:  OS X: Updating OS X and Mac App Store apps
    After the updates, I would recommend reinstalling the HP Officejet Pro 8600 series Full Feature Software and Driver.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Officejet Pro 8600. faxes being sent or received are being cut off.

    I have a OfficeJet Pro 8600. Most (8 out of 10) faxes being sent or received are being cut off.  I or they only receive half the sheet.  HELP!!!

    Hello bonnie753, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are having fax issues.  I would like to assist.  Are you using the fax line that come with the printer? Are you plugged direct into a telephone wall jack or are you running into a modem?  Do you have anything between the printer and the wall jack on the fax line?
    I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also suggest changing a few settings under your fax menu on the front panel of the printer:
    -Go to your setup menu
    -Select Fax settings
    -Set fax speed to slow
    -Turn off Error Correction Mode
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • OfficeJet Pro 8600 Plus e All in One fax to e-mail help

    I purchased this unit yesterday for my office and I would like to have incoming faxes get sent to my computer as an e-mail.  I have gone through the digital fax setup process but I am not receiving e-mails notifying me of a fax.  Here are some specifics:
    HP OfficeJet Pro 8600 Plus e All-in-one printer
    Dell Inspiron 570 with Windows 7 64 bit OS
    System is on a network but not through a server. Does anyone know how to set up the OfficeJet so it will send me e-mail notification when a fax is received?  Any help is appreciated.

    Hi,
    You may set Fax to Email feature from the printer EWS page:
    On the product control panel, touch the Right Arrow ( ), and then touch Setup . The setup menu displays.
    Touch the Down Arrow ( ), and then touch Reports .
    Touch Network Configuration Page . The product prints a network configuration page.
    Locate the printer IP Address / URL to access the EWS:
    Type the printer IP Address on you browser to access the EWS page
    Click the Fax tab
    Click Fax to E-mail / Network Folder under the left column
    Click Start Wizard and follow the steps to enable the feature.
    Select Forward the Faxes to an e-mail address and proceed.
    Follow the steps and provide your email account SMTP settings, similar to those used for Outlook
    NOTE: You may contact your ISP to obtain the settings of your email server.
    Click Save and Test to verify any of the settings is correct.
    If you use a public email server (e.g. Gmail) and cannot find the needed settings, please let me know and i will try helping you to locate the server settings.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Paper jams when being faxed on my HP Officejet Pro 8600 Plus e-All-in-O​ne Printer - N911g

    When I go to send a fax, the paper goes in until about half way then the right side begins to wrinkle the paper and jams up.  I have tried several things to fix it but no luck.

    Welcome to the forums HerkDia  ,
    I have some suggestions for you to try for the problem you're having with your Officejet 8600 Plus jamming the paper when you fax.
    Check out these guides:
    Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
    A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer Series
    The Automatic Document Feeder (ADF) Does Not Pick Up Paper
    Update the firmware: Getting the Latest Firmware and Product Updates
    Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
    If the steps do not help any, I would lastly recommend calling HP to inquire about a replacement or trade in.
    HP's contact info:
    If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
    Best wishes
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8600-a: Can't Fax after converting to Verizon Home Phone

    Can anyone provide me with a solution?
    My HP Officejet Pro 8600 All In One worked just perfectly prior to converting our home telephone from AT&T/Frontier to Verizon Home phone service.
    Now, I can't send nor receive a fax.  What I've read on the "net", it appears I will need to junk my HP OfficeJet Pro 8600 and buy a new unit compatible with Verizon Home phone service. It would be a shame to junk a unit that is not even 1 year old.
    My hope is someone here has come across a solution!
    Thank you for your help.

    Thank you all for your input.
    Please understand I did not rush into making this Home Phone change to Verizon. I met with the same Verizon "agent" 3 separate days at 3 separate times.  Together we went over point-by-point all of my requirements.  We did cover faxing capabilities. Still I was sold a product that didn't fit my basic needs.
    Hopefully, I am still within my window to cancel.
    I need to be able to fax, so I have a lot of work to do to straighten this mess out.
    Thanks again!

  • I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

    I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message  - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.5.8 - I can print wirelesly and I can use Web Scan, so the connection is good.
    How do I resolve the issue?

    petergole,
    To make sure we aren't dealing with a software problem lets try to uninstall with the 'scrubber option' like this:
    1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
    2. Highlight your device on the left pane
    3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall
    4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
    5. Click Continue and let it finish
    Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
    Next, let's reset the printing system:
    Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Finally, use this guide to reinstall: http://goo.gl/Na4Qm
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • OfficeJet Pro 8600 N911g cannot complete s/w installation on laptop running XP

    Initially, successfully installed the 8600 s/w on a Dell D810 laptop running XP which is linked both via Ethernet and wirelessly to the same LAN as the printer.  The printer is wirelessly linked to a port on a WAP device connected to the LAN/router. After setting up the router with DNS 8.8.8.8 and 8.8.4.4 addresses, successfully set-up e-Print function thru Verizon high speed internet connection. This confirms that the my LAN and Internet can see the printer connection through the WAP. Guess I should have left well enough alone, but I decided to also install the printer on my desktop, a Dell XPS desktop (also running on XP) that is linked thru a wired Ethernet connection to the same LAN.
    The XPS s/w install was flawless and I can print from the desktop and HP e-print functions continue to work on the 8600, but I can no longer print from the laptop.  As I mentioned, the s/w did load successfully  on the laptop when I initially installed the printer. Following a suggestion on HP's website, I uninstalled the HP 3800 s/w in an attempt to reinstall the printer on the laptop. However, I have not been able to successfully reload the s/w on the laptop, despite numerous attempts.. The program can find the printer on the LAN, it always comes up with the same result: "The printer was unable to be installed over the network".  I confirmed that there is no firewall or security setting blocking the s/w load. 
    As part of my problem resolution, I've also followed the procedures contained in HP Troubleshooting Your Wireless Connection  but still cannot complete the installation process on the laptop. In my latest attempt to resolve the problem,  I marked the 8600 as shared on the XPS desktop system, as suggested in another post, but suspect that would only affect USB-connected printers, not those that are wirelessly connected.
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    Can anyone offer a suggestion as to why the 8600 install worked successfully when initially loaded on my laptop but I cannot reload it? That could provide a clue as to what is blocking the reinstallation on the laptop. As I said, the desktop s/w loaded successfully and I can access the 8600's functions from there. Each of the HP utilities I downloaded from HP and have run on the laptop can find the 8600, but none can complete the s/w load so that I can use the printer from the laptop.
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    Thanks.

    Hi,
    Thank you for posting,
    I see that you have issues with reinstalling the Officejet pro 8600 drivers on your DELL Laptop.
    In order to resolve the issue, please follow the steps given below:
    1. Please uninstall the printer drivers by going to Add or Remove programs in control panel. Then click on start and click on Run. In the run window, please type Taskmgr.exe and click on OK. In the task manager window, please click on the Process tab and check if there are any HP Processes running. If there are any HP Processes running, please select the process and click on end process.
    2. Then click on Star and click on printers and faxes. Then the printers and faxes window, please click on File in the menu bar and then click on Server Properties. In the server properties window, please click on the Drivers tab and check if the HP Deskjet drivers are included. If you find any, please select the drivers and click on remove and then click on apply and click on OK.
    3. Then go to C:\ProgramFiles\HP and delete the folder with the name of the name of the printer.
    4. Then go to C:\Program Data\ and delete the folder with the name of the name of the printer.
    5. Then go to C:\Windows\System32
    And delete the HP DLL files related to the printer.
    6. Then go to C:\Windows
    And rename the twain_32 folder to twain_32_old.
    7. Then click on start and click on Run. In the run window type %temp% and press enter. In the Temp folder delete all the files.
    8. Delete HP Printer Software entries in the registry.
    a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
    b. In the Registry Editor window go to
    HKEY_CLASSES_ROOT\Installer\Products and then click on each folder and check if that entry belongs to HP. If you find any entry related to HP, please delete it.
    9. Then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
    and then click on each folder and check if that entry belongs to HP Printer. If you find any entry related to HP printer, please delete it.
    10. Then go to C:\Documents and Settings\All Users\Hewlett Packard or HP Folder
    And delete the folder with the name of the printer.
    11. Then go to C:\Documents and Settings\User name of the computer\AppData\ Hewlett Packard or HP Folder
    And delete the folder with the name of the printer.
    12. Assigning the permissions in the registry.
    a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
    b. In the registry editor window, please right click on HKEY_CLASSES_ROOT and click on permissions.
    c. In the Permissions window, please select each user and assign full permissions.
    d. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
    e. Then right click on HKEY_CURRENT_USER and click on permissions.
    f. In the Permissions window, please select each user and assign full permissions.
    g. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
    h. Right click on HKEY_LOCAL_MACHINE and click on permissions.
    i. In the Permissions window, please select each user and assign full permissions.
    j. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
    k. Right click on HKEY_USERS and click on permissions.
    l. In the Permissions window, please select each user and assign full permissions.
    m. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
    n. Then right click on HKEY_CURRENT_CONFIG and click on permissions.
    o. In the Permissions window, please select each user and assign full permissions.
    p. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
    q. Close the Registry editor.
    13. Then Click on start and click on run. In the run window type MSCONFIG and press enter. In the system configuration Window, please click on the Startup Tab and then click on Disable All and then click on Apply.
    14. Then click on the Services tab and then check the box “Hide all Microsoft services” and then click on Disable all and then click on Apply and then click on OK.
    15. Please restart the computer. Then click on Start and click on run. In the run window type Services.msc and Press enter.
    16. In the services window, please right click on each service mentioned below and click on restart.
    a. Windows Image Acquisition
    b. Shell Hardware Detection
    c. Remote procedure call (RPC)
    17. After restarting the above services download the drivers from hp.com and start the installation.
    Once the installation is completed, please try to scan and check.
    Please follow the steps given above and that should resolve the issue.
    If the issue still persists, please follow the steps given below:
    1. Click on Start and click on Run. In the run window, please type services.msc and click on OK.
    2. In the services window, please right click on the “Windows Image Acquisition Service and then click on Properties.
    3. In the Properties window, please click on Dependencies window and check the dependencies.
    It should be “Remote Procedure Call” and “Shell Hardware Detection”. If you find anything else, then you will have to change the dependencies of the services.
    4. Close the Properties window and then make sure the Remote Procedure Call service and the Shell Hardware Detection services are Started. If any of these services are not started, please restart these services and then restart the Windows Image Acquisition service.
    5. Please close the services window and then click on start and click on run. In the run window type regsvr32 shimgvw.dll and press enter.
    6. You will see a Popup window on the screen, click on OK and close the window and then try to start the Windows Image Acquisition service.
    If the Dependencies of the Windows Image Acquisition service is different from the one mentioned above, then please follow the steps given below to change the dependencies:
    a. Click on Start and click on run. in the Run window type Regedit and click on OK.
    b. In the Registry window, please go to
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc
    c. In the right hand side of the Registry editor window, please right click on DependOnService and click on Modify.
    d. Then in the Value data filed enter
    RpcSs and press enter and then type
    ShellHWDetection
    e. Then click on OK.
    f. Then go to services and try to restart the Windows Image Acquisition service.
    Afetr restarting the Windows Image Auquisition service, please try to reinstall the printer drivers.
    Please follow the steps given above and that should resolve the issue.
    Thank you.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

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