Cannot Print to Fax Using OfficeJet Pro 8600

Issue: Cannot print to fax on HP OfficeJet Pro 8600
Setup: Running Mac Mavericks 10.9.4
Steps Tried So Far: Installing updated driver available on support page. No firmware update needed.
What Happens:
1) Document is open
2) Select HP 8600 (Fax) from Print Menu
3) Pop Up Box Shows:
What I'm Asking For:
Step-by-step guidance on to get computer to connect to fax. Printing is working fine, as is scanning. I am also able to fax directly from the printer iteself.
Thank you

Hello Ermagherd, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues with your print drivers. I would like to help.
Are you connected USB or wireless?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet Pro 8600 series Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Directions on setting up to print on a HP officejet pro 8600 plus from a samsung notebook

At a new job and looking for directions on setting up to print on a HP officejet pro 8600 plus from a samsung notebook.
Can you please help me?

Hello JoeA12345
Welcome to the HP Forums.
I see that you looking for some assistance with setting up the printer on your new notebook.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

80070490 error on Win 8.1 for "HP - Other hardware, Printer - Null Fax - HP Officejet Pro 8620"

The indicated update (HP - Other hardware, Printer - Null Fax - HP Officejet Pro 8620) is supplied by Microsoft was an optional update for the HP 8620. Installation fails, with 80070490 error. What can be done to get arround this error. Presumably the update is needed. I am a new HP 8620 user, and I am installing over my home wireless network. All other printing issues seem fine, without problem.
Please advise.
Thanks.

Hi @tonguetwister
Although this appears to be a Microsoft error, not an HP issue, I'd like to try to help. I found something for you to try; Windows Update error 0x80070490.
Please let me know if this resolves the issue, but if the issue persists, it might be best for you to reach out to the Microsoft Community.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How prevent printing from ipad to officejet pro 8600

How can i disable printing from my daughter's iPad to my OfficeJet Pro 8600? She is developmentally delayed and doesn't realize what she's doing, but she just blew through a brand new 950XL cartridge printing two-sided solid black images.

Hi,
The simplest approach might be to turn the wireless functionality off on the printer when your daughter is using the iPad.
When you need to print, switch it back on again. There should be an option on the printer panel to switch off wireless.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Margins on print copies from HP Officejet Pro 8600 Printer are not aligned with original document

My HP Office ject Pro 8600 Printer is not printing the same margins as my original document. The left margin on the print copy is 3/4" too far to the right. The margin on the right is too far right and the text is being printed off the page! The problem seemed to start when I loaded Avery Labels to print. I run a non-profit and need to make copies asap for a sponsorship letter for a fundraising event.

Hi lbaker67,
Have you tried doing the firmware update for the printer? The firmware update
Fix/Enhancements are as follows.
1) Enhance ePrint Diagnostic report for ePrint Setup
2) Improve ease of wireless setup
3) Enhanced Embedded Web Services
4) Improve Print Quality
5) Improve Ink Usage
6) Improve paper path performance
7) Improve Digital scan performance
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version CLP1CN1322CR you need the update.
HP Officejet Pro 8600 Firmware
This update may resolve the issue. If you require further assistance please post back and I will follow up with you.

Printing duplex with HP Officejet Pro 8600 causes windows 7 OS to shut down/restart

Why when printing duplex with my HP Officejet Pro 8600 printer it causes windows 7( 64-bit) to shut down/restart. Windows message is "Windows has recovered from an unexpected shutdown. I've ran HP Hardward Diag. Utility and Print and Scan Doctor which indicated everything is working properly with the printer. Ocassionaly I can print duplex without windows shutting down and restarting, but most of the time it creates issue with Windows causing it to stop and restart. Single sided printing seems to be fine. I've already oncehad windows to "Startup Repair" in which ccase I selected restore to a previous working point. Everything worked for awhile then a duplex printing session starting causing windows to shut down again. THanks for your assistance.

Yes, the updated USB 3.0 driver corrects the issue and should be installed.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Image shifts every 1.125 inches printing photos on an OfficeJet Pro 8600

On my OfficeJet Pro 8600 I notice that I have a line through images every 1.125 inches. Any ideas?
I have already attempted to align the printhead.
I am running Windows 7.
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g/N911h

I should mention that this is when I print from Windows to HP photopaper (4" x 6")

How or where do I find the printer year? HP OfficeJet Pro 8600 Plus

How can I get the printer year for the HP OfficeJet Pro 8600 Plus? I have looked in printer staus report and the various labels I can find on the printer itself. I'm sure I'm just missing it.I bought it new, so I do not have any reason to think the information was removed prior to purchase. Thanks

The printer status report has in line 47 the date (rounded to the week) the printhead was installed. Except in the rare case the printhead has been replaced this would correspond to the date the printer was installed.

Printing envelopes on HP Officejet Pro 8600

I discovered that if you go to "Set Preferences" then select "Paper/Quality" then under "Paper Size" select "Envelope #10". Next apply that change and exit. Then follow the Officejet Pro example of how to insert envelopes into the printer tray. I use Microsoft office 2007 Word to print envelopes. So I indicate that the envelopes are centered in the tray and select the proper envelope size here also. Then I print the envelope addresses. End. Leaving the setting at "Envelope #10" in "Set Preferences" does not seem to affect normal printing.

Go to the 8600 Printing preferences, select "Paper/Quality" then under "Paper Size" select "Envelope #10".
Apply that change and exit.
Using Microsoft Office Word to print envelopes.
Select the envelopes are centered in the tray option and select the envelope #10 size.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Creating a cover letter from pc, not printer control panel HP Officejet pro 8600 Plus

I used to be able to create cover letters for my faxes directly from HP printer software installed on pc, via desktop shortcut. I am all up to date on software, drivers, firmware, etc. It simply disappeared-I had it for about a year. I called HP, and I was a bit surprised as the tech rep did not know what a cover letter is and its purpose when faxing. I can only fax from printer control panel and can not format cover letters from there. Please help! I need to send cover letters from time to time and that functionality simply disappeared. I have unistalled and reinstalled software and hardware several times to no avail.

Hello there! Welcome to the forums @bkgkrib ,
I read your post and added a screen shot of what I believe you are referring to. I will do my best to help you. Could you let me know what operating system you are running? I will look into this some more for you as to what could have happened. Also tell me if you had recently made any changes such as an upgrade, new computer, new router, ISP, any changes at all.
Also let me know how you have the printer connected (wireless, ethernet or usb).
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printer help please HP Officejet Pro 8600

Hi, I have been trying to print some documents. After pressing the print button it looks like it will print and then I get a message telling me that it is unable to communicate with the printer, however when I have tried to fix the problem using the HP hardware diagnostics and this asks it to print a test page, it prints a test page. I then try to re-print my own word documents and it wont print again. The printer says its connected OK. PLEASE HELP its driving me insane!

Hello Budnet,
Are you seeing "Ink System Failure" or "Priner Failure" error message. It is shown on top of the error message "There is a problem with the printer or ink system" with yello color warning sign.
If you are seeing "Ink System Failure" error message , please refer to this page.
If you are seeing "Printer Failure" error message, please view this page.
-Bryan-
*I am an HP employee*
** Please click "Accept as Solution" if it solved your problem, so others can find it **
***Give Kudos to say "Thanks" by clicking on the thumbs up button under my name***

Officejet pro 8600 not responding

Hi everyone,
I have an HP officejet pro 8600 printer. I was running it wirelessly from my desktopo tru the router. I then installed it in my HP Envy notebook to print also ducuments and it worked. Then, I tried to install the sofware on my Mackbook Pro which I downloaded it from HP website (It didnt work) but then it just stopped printing for my desktop and Envy notebook as well. My desktop is an HP running on windows 7. Anyone with ideas would be highly appreciated.

Hi cipote,
Welcome to the HP Forums!
I see that you cannot print with your HP Officejet pro 8600 from your Windows, or Mac computers on a wireless connection. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection
Hope this helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8600 - Use Printer Offline

I am unable to access the document you posted from the above link. i have been searching the forum and all links i can find related to the HP office pro 8600 being "offline" or "device not found" are invalid. can you please help me?? i need to scan a document and the printer cannot be found on my computer. this has happened before, but i can't remember what i did to fix it.

Hello @Des111654,
Welcome to the HP Support Forums! I understand you are not able to print to your HP Officejet Pro 8600 because it is showing as offline.
I would like you to run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
If you run the PSDR and are still getting the Printer offline error, I would like you to continue here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print
I will watch for your reply, please let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I can print a test page from my Mac to my HP Officejet Pro 8600 but nothing else will print

Hi - I just recently had a hard drive crash and had to revert to an old Time Machine backup on my new hard drive to get my Mac back. Since getting back up and running I have been unable to get my Officejet Pro 8600 back online. My computer is wired to the wireless router but the printer is running wireless. My computer can see the printer just fine and I can even print a "Print Quality Diagnostic" report from my Mac to the printer from the HP utility. But nothing else will print. The firmware is up to date. I have tried resetting the printing system multiple times, rebooting the machine, etc... Nothing works. Any help would be appreciated.
If it helps, we were using a different printer the last time the time machine was backed up, so when we used that backup the old printer was showing, but I reset the printing system, so it shouldn't matter.
Thanks for your help!

Hello @Ryan221,
Welcome to the HP Support Forums! I see your hard drive recently crashed and now you are not longer able to print to your HP Officejet Pro 8600. I see you have reset the printing system with no success. Let's try a different approach:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
I hope this helps, please let me know the outcome!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Cannot Print to Fax Using OfficeJet Pro 8600

Similar Messages

Maybe you are looking for