Officejet Pro 8600 N911g new firmware will not install.

My printer: Officejet Pro 8600 N911g
Current Firmware: CLP1CN1416AR
My problem: Downloaded the latest firmware update (Version CLP1CN1322CR). When I go to install it, my printer shows as listed, but in the STATUS cloumn, it is listed as "Not applicable".
I turned my printer on/off.
I tried updating via network, and when it checks for an update, it states there are no updates avaiable.
I tried updating via USB.
I tried updating via the LCD panel on the printer, and when it checks for an update, it states there are no updates avaiable.
Is there something wrong as to why this current firmware will not install?
Thanks for any help.

New Firmware (CLP1CN1416R) was installed automatically (Printer was set for "Auto Update"). Prior to new firmware install, printer has performed flawlessly...no problems. Immediately after printer updated it's firmware automatically I began to have multiple problems.
First, it kept asking me to perform an "Alignment" which I dutifully performed only to have message come back that 'Alignment Failed". Printed sheet looked fine, and printer printed fine but now before any page will print the "Alignment Recommended" message comes up which I have to then override (Click 'Do Not Align' button at bottome of 'Alignment Recommended' message box. This is getting really OLD!! Simply unacceptable for a business class printer!!
Also, the printer randomly has started giving other messages such as "There is a problem with the printer or ink system" AND "Cartridges are Missing" ("when I've just recently put in new catridges and levels are OK!!) AND "Paper Jam" (when there is no jam!!)
None of these problems have occurred prior to the automatic firmware update. I believe the reason HP hasn't posted the new firmware update to their Customer Service website is that they know there are bugs in it and don't want to compound the problems the new version has already created. I seriously question why an automatic updating of firmware was done with equipment set to "Auto Update" and yet that same new firmware is not available to those who might have had their printers set for "Manual Update".
HP Customer Service - You need to issue a statement from the company as to what has happened with this firmware update. If there are problems, take responsibility for it and make it right. HP knows who it sent out auto updates to. These printer owners should be immediately notified and the situation made right. It is not real assuring to have your front line staff not know why the new firmware is not on the website. I do not like the idea of having to pay for a Support Call when the problems with my out of warranty printer are directly tied to the Auto Updating of said printer with apparently defective firmware.
I'd really appreciate a response back from someone in HP Customer Service.

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HP Officejet Pro 8600 fax from computer will not fax more than one page without canceling job

HP Officejet Pro 8600 MFP running on Windows 7 64 bit. I purchased this printer almost a month ago. The install was simple and straight forward with no apparent problems but when trying to fax from computer the program seems to be only able to fax one page faxes. Any multiple page faxes will show a message "spooling" for 10 to 15 seconds then it will cancel the entire fax. I have tried this in both wired and wireless modes with the same results. I have sent 30 page plus faxes from the printer without any problems, it is only the fax from computer that seems to have memory issues. Any solutions out there?

Have you tried updating the firmware on the printer?
If not, here is a link to the most recent firmware:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-4&cc=us&dlc=en&lc=en...
Try that and let me know if it helps to resolve your issue.
Best of luck,
Kyle
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HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

Hi
We have an HP Officejet Pro 8600 Plus (purchase here in UK approx 9-12 months ago) which has sort of worked OK wirelessly but finance industry compliance requirements now require me to connect to it by normal ethernet cable.
When I disable wireless and plug in a (tested and working) ethernet cable it does nothing. I have done a factory reset (via the screen menu) to remove any previous settings. Turned off, turned on, still nothing.
I have restored Network defaults also using the menu command within settings - network; no difference.
In Network - wired summary the screen says:
IP: Not applicable
MAC: xxxxxxxxxxx (not for sharing here)
Hostname: xxxxxxxxx (not for sharing here)
Wireless Direct: Off
I have tried it with IP settings turned to Automatic (DHCP) - no joy.
I have tried it with IP settings turned to Manual(Static) - when i then type in the static IP address that is within the router range (but outside the DHCP reserved range) as soon as I press Done, the settings are lost i.e. 192.168.0.102 - push 'Done' and the IP goes back to 000.000.000.000
The same when entering the default gateway and subnet masks.
I have restored to defaults several times, tried manual and DHCP several times, no joy.
Please let me have some serious suggestions at the earliest opportunity. Just to reiterate I have tested the network connection and cables with other ethernet equipment and they are working. My questions include:
1. Anyone know how to make this printer actually store the manually entered IP addresses etc?
2. What am I missing about the wired setup?
3. Is this a known issue? Is it an issue with the hardware ethernet socket or something?
4. Also in this forum there are references to a Hard Factory reset that is apparently different to the menu 'Reset to Factory Defaults' but links to an article about it just give a 404 error, not found. [Does HP actually have two different levels of Factory Default and if so, God knows why! Does anyone know a working link to this information please?

Hello Qw8, welcome to the forums!
I read your post about not being able to successfully install your Officejet 8600 Plus to your wired network. I will do my best to find suggestions for you to try. I would first like to know which Operating System you are installing the printer on to help me with my research.
If you haven't already, run the installation (HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers) with your security and firewalls disabled to see if the proper connection can be made.
I do see you ask about other resets and there are others however, at this stage they may not be needed. If they are, I can send you a private message at that time with that information.
Please let me know your OS and we will go from there!
Have a wonderful weekend
R a i n b o w 7000I work on behalf of HP
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HP OfficeJet Pro 8600, HP Printer Assistant does not install when software is installed from CD

HP Officejet Pro 8600 e all in one printer
Windows 7
I have had Printer Assistant installed and working on my computer for at least a year then there was an update and it no longer works.
I have uninstalled the device and software and reinstalled both from the website and directly from the CD with no success.
The only error I receive is when I first start the install and there is a red 'x' next to windows update .
The install process will complete, the computer will recognize the printer and I am able to print but I have no control of any functions becuase none of the options in printer assistant are enabled. They are all grayed out. The most important feature I need is the archival of received faxes.
Another person in my household had the same issue but was able to reinstall from the website and no longer has any issues.
Thanks for any and all help.
This question was solved.
View Solution.

Hi liluno18,
I want to help you with this issue. I am sending you this link from the Microsoft forum on how to fix the red X on windows update. Follow the answer by M Joseph.
Then I suggest you do a complete unistall of software of the OJ 8600 and reinstall of software once you have the windows update working again.
Let me know if you need any assistance, I would be happy to help.
I worked on behalf of HP.

Officejet Pro 8600 Plus paper tray will not go all the way in so cannot print

Have loved this printer for almost two years but suddenly the drawer which holds the paper will not go all the way in so cannot print. Took it to a so-called tech at Office Depot who said that because you cannot open/remove the tray, there is no way to see what is jamming it. Any thoughts? My first call for tech support was answered by a tech here in the US who said they had experience with it and it could be fixed and asked dme to call again when I was back in the office and at the printer. The next four calls were answered overseas and they all had had no experience with this problem.

Hi maebun,
Welcome to the hp support forums.
Thanks for your query.
Please find the link for fixing paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
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Intermittently having issue sending scans to networked directory folder HP Officejet Pro 8600 N911g

Hello All,
I have a printer installed an AIO HP Officejet Pro 8600 N911g which is cappable of scanning either by flatbed or feeder to a networked drive/folder. For the most part this works fine, however 2 times out of 10 it produces the following error;
"Cannot connect to \\'Server details\Folder location path'. Make sure the remote computer is turned on."
Now I have seen many post about disabling the filewall and other, however none of this type after an install.
Some obvous checks have been made already, Network cable replace, Changing of the destination folder location, and reseting the password for the scanner to auth as well as confirming the permisions. And each time the tests via the web console and physical tests work fine though this doesn't last.
Could anyone help?
Thanks

Hi @Paperjam27
From your description, it sounds like the issue is intermittent. It can sometimes be challenging to identify the root cause of an issue when the problem is not consistent, but I am happy to work with you towards a solution. I suspect the issue might have something to do with the network. I know you said you have tried a new cable and done some troubleshooting already but bear with me here.
When you say you replaced the cable, do you have an Ethernet cable connected between the printer and the router? if not, then I wonder if there is some sort of interference on your wireless connection. Is your router is a dual band router broadcasting both 2.4 and 5.0 frequency? The printer only works on 2.4GHz, maybe this is the root cause.
The channel your router is set to can impact your network consistency too. For example, if you are on channel 11 and others in your area are also on channel 11 or even 9 or 10 it causes congestion on that channel. Think of the channel like a highway or interstate, the more cars on that highway/interstate, the slower you go due to congestion, if you are on a highway with less people are on it, it is more like smooth sailing! You can print a network configuration page to see what channel you are using and see what channel others in your area are no. If the higher channels are most common you might consider changing yours to 1, 2, or 3, and visa versa. How to: Printing a Network Configuration Page.
has this ben an issue since you have had the printer or did it recently start happening? If this only recently started, can you think of anything that changed recently? Do you have only one access point (router) or do you have a secondary router or extender? Can you think of anything that might be interfering with your network, and do you find the issue occurs more at a certain time of the day than others?
I found on my network at home, I was often seeing delays in response time in the early evening because others are coming home from school and work and 'clogging up the channel', I changed the channel and have had little to no issue since.
Let me know if you think of anything, and post back with the answers to the questions I have posted and I will get back to you. Thanks.
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Unable to Communicate with Printer. HP Officejet Pro 8600 N911g

Unable to Communicate with Printer. HP Officejet Pro 8600 N911g {Removed for privacy}
I cant even connect to the printer on IE, Firefox I get in just fine.
I have it set to only warn of ink when printing so what fix won't work
I noted my Firmware
I am on Win 7 64 bit

Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
1. Press the start orb in the bottom left on the screen.
2. Click on "Run"
3. Type "services.msc" (without the quotes)
4. Locate the Print Spooler service in the right column
5. Click restart on the service link on the left
After it restarts the spooler go ahead and retry printing. Let me know if this works.
Thanks,
Sean
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OfficeJet Pro 8600 N911g cannot complete s/w installation on laptop running XP

Initially, successfully installed the 8600 s/w on a Dell D810 laptop running XP which is linked both via Ethernet and wirelessly to the same LAN as the printer. The printer is wirelessly linked to a port on a WAP device connected to the LAN/router. After setting up the router with DNS 8.8.8.8 and 8.8.4.4 addresses, successfully set-up e-Print function thru Verizon high speed internet connection. This confirms that the my LAN and Internet can see the printer connection through the WAP. Guess I should have left well enough alone, but I decided to also install the printer on my desktop, a Dell XPS desktop (also running on XP) that is linked thru a wired Ethernet connection to the same LAN.
The XPS s/w install was flawless and I can print from the desktop and HP e-print functions continue to work on the 8600, but I can no longer print from the laptop. As I mentioned, the s/w did load successfully on the laptop when I initially installed the printer. Following a suggestion on HP's website, I uninstalled the HP 3800 s/w in an attempt to reinstall the printer on the laptop. However, I have not been able to successfully reload the s/w on the laptop, despite numerous attempts.. The program can find the printer on the LAN, it always comes up with the same result: "The printer was unable to be installed over the network". I confirmed that there is no firewall or security setting blocking the s/w load.
As part of my problem resolution, I've also followed the procedures contained in HP Troubleshooting Your Wireless Connection but still cannot complete the installation process on the laptop. In my latest attempt to resolve the problem, I marked the 8600 as shared on the XPS desktop system, as suggested in another post, but suspect that would only affect USB-connected printers, not those that are wirelessly connected.
When I downloaded the HP Hardware Diagnostic Utility (HPHDU), it also was able to find the printer on the LAN but displayed a message: "We're sorry but the OfficeJet Pro 8600 N911g in not supported by this utility".
Can anyone offer a suggestion as to why the 8600 install worked successfully when initially loaded on my laptop but I cannot reload it? That could provide a clue as to what is blocking the reinstallation on the laptop. As I said, the desktop s/w loaded successfully and I can access the 8600's functions from there. Each of the HP utilities I downloaded from HP and have run on the laptop can find the 8600, but none can complete the s/w load so that I can use the printer from the laptop.
The LAN also has an Ethernet link to a HP OfficeJet 7310 that can be accessed from any PC on my network, so I reluctant to entirely remove all HP software so I can at least have one printer operational. I feel like I am on the bleeding edge of technology so any help is appreciated!
Thanks.

Hi,
Thank you for posting,
I see that you have issues with reinstalling the Officejet pro 8600 drivers on your DELL Laptop.
In order to resolve the issue, please follow the steps given below:
1. Please uninstall the printer drivers by going to Add or Remove programs in control panel. Then click on start and click on Run. In the run window, please type Taskmgr.exe and click on OK. In the task manager window, please click on the Process tab and check if there are any HP Processes running. If there are any HP Processes running, please select the process and click on end process.
2. Then click on Star and click on printers and faxes. Then the printers and faxes window, please click on File in the menu bar and then click on Server Properties. In the server properties window, please click on the Drivers tab and check if the HP Deskjet drivers are included. If you find any, please select the drivers and click on remove and then click on apply and click on OK.
3. Then go to C:\ProgramFiles\HP and delete the folder with the name of the name of the printer.
4. Then go to C:\Program Data\ and delete the folder with the name of the name of the printer.
5. Then go to C:\Windows\System32
And delete the HP DLL files related to the printer.
6. Then go to C:\Windows
And rename the twain_32 folder to twain_32_old.
7. Then click on start and click on Run. In the run window type %temp% and press enter. In the Temp folder delete all the files.
8. Delete HP Printer Software entries in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the Registry Editor window go to
HKEY_CLASSES_ROOT\Installer\Products and then click on each folder and check if that entry belongs to HP. If you find any entry related to HP, please delete it.
9. Then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
and then click on each folder and check if that entry belongs to HP Printer. If you find any entry related to HP printer, please delete it.
10. Then go to C:\Documents and Settings\All Users\Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
11. Then go to C:\Documents and Settings\User name of the computer\AppData\ Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
12. Assigning the permissions in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the registry editor window, please right click on HKEY_CLASSES_ROOT and click on permissions.
c. In the Permissions window, please select each user and assign full permissions.
d. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
e. Then right click on HKEY_CURRENT_USER and click on permissions.
f. In the Permissions window, please select each user and assign full permissions.
g. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
h. Right click on HKEY_LOCAL_MACHINE and click on permissions.
i. In the Permissions window, please select each user and assign full permissions.
j. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
k. Right click on HKEY_USERS and click on permissions.
l. In the Permissions window, please select each user and assign full permissions.
m. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
n. Then right click on HKEY_CURRENT_CONFIG and click on permissions.
o. In the Permissions window, please select each user and assign full permissions.
p. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
q. Close the Registry editor.
13. Then Click on start and click on run. In the run window type MSCONFIG and press enter. In the system configuration Window, please click on the Startup Tab and then click on Disable All and then click on Apply.
14. Then click on the Services tab and then check the box “Hide all Microsoft services” and then click on Disable all and then click on Apply and then click on OK.
15. Please restart the computer. Then click on Start and click on run. In the run window type Services.msc and Press enter.
16. In the services window, please right click on each service mentioned below and click on restart.
a. Windows Image Acquisition
b. Shell Hardware Detection
c. Remote procedure call (RPC)
17. After restarting the above services download the drivers from hp.com and start the installation.
Once the installation is completed, please try to scan and check.
Please follow the steps given above and that should resolve the issue.
If the issue still persists, please follow the steps given below:
1. Click on Start and click on Run. In the run window, please type services.msc and click on OK.
2. In the services window, please right click on the “Windows Image Acquisition Service and then click on Properties.
3. In the Properties window, please click on Dependencies window and check the dependencies.
It should be “Remote Procedure Call” and “Shell Hardware Detection”. If you find anything else, then you will have to change the dependencies of the services.
4. Close the Properties window and then make sure the Remote Procedure Call service and the Shell Hardware Detection services are Started. If any of these services are not started, please restart these services and then restart the Windows Image Acquisition service.
5. Please close the services window and then click on start and click on run. In the run window type regsvr32 shimgvw.dll and press enter.
6. You will see a Popup window on the screen, click on OK and close the window and then try to start the Windows Image Acquisition service.
If the Dependencies of the Windows Image Acquisition service is different from the one mentioned above, then please follow the steps given below to change the dependencies:
a. Click on Start and click on run. in the Run window type Regedit and click on OK.
b. In the Registry window, please go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc
c. In the right hand side of the Registry editor window, please right click on DependOnService and click on Modify.
d. Then in the Value data filed enter
RpcSs and press enter and then type
ShellHWDetection
e. Then click on OK.
f. Then go to services and try to restart the Windows Image Acquisition service.
Afetr restarting the Windows Image Auquisition service, please try to reinstall the printer drivers.
Please follow the steps given above and that should resolve the issue.
Thank you.
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(Although I am employed by HP, I am speaking for myself and not for HP)

HP Officejet Pro 8600 N911g always cannot print and scan after turn on the Mac from sleep

Dear Community:
This is my printer:
1. Product Name and Number
Product Name HP Officejet Pro 8600 N911g Product Model Number CM750A Product Serial Number {Private Information Removed} Service ID 23022 Firmware Version CLP1CN1150CR Total Page Count 4187
2. Operating System installed (if applicable)
Mac OS X 10.7.5
3. Error message (if any)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
4. Any changes made to your system before the issue occurred
Nothing. I just put my Mac to sleep and put it back on.
5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
Is there anyone out there who have any idea on how to solve this problem? Thank you all in advance.
This question was solved.
View Solution.

OK, here are more specific instructions:
1. Open Finder (double-click the Finder icon in the Dock).
2. On the left side of the resulting Finder window click on Applications.
3. Double-click on "Image Capture".
4. Follow the instructions above.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.5.8 - I can print wirelesly and I can use Web Scan, so the connection is good.
How do I resolve the issue?

petergole,
To make sure we aren't dealing with a software problem lets try to uninstall with the 'scrubber option' like this:
1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
2. Highlight your device on the left pane
3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall
4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
5. Click Continue and let it finish
Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
Next, let's reset the printing system:
Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Finally, use this guide to reinstall: http://goo.gl/Na4Qm
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Can't Login to Embedded Web Server for HP Officejet Pro 8600 N911g

I have a HP Officejet Pro 8600 N911g that I am trying to access in order to update the adress book for the scanner but in order to do that I must login. I have never set up a user name or password for it. Is there a default username and password?

Hello @jessescopely,
Welcome back to the HP forums.
I understand that when you try to access the EWS (Embedded Web Server) for your Officejet pro 8600, you are prompted for a username and password.
Unfortunately there is no default username or password.
On rare occasions this can be fixed by restoring the network defaults.
Go into the Setup menu.
Select the Network sub menu.
Choose Restore Network Defaults.
I have also sent you via private message the steps to reset your printer back to factory defaults.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
If neither of those clear the password, please call our technical support at 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi. I have searxhed evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason.

I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi. I have searched evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason. I can't upgrade for my icloud account.

Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Do I have to buy Lion or snow lepoard or is there a way to updated from OS X 10.4.11?? I have a new ipod that will not work without the ne itunes, but the new itunes will not install without a newer vesion of Max OS X. Help please :)

Do I have to buy Lion or snow lepoard or is there a way to updated from OS X 10.4.11?? I have a new ipod that will not work without the ne itunes, but the new itunes will not install without a newer vesion of Max OS X. Help please

Need to know your Mac model. If it's a PowerPC, the max OS is Leopard 10.5.x. If it's an Intel procesor, you can upgrade to Snow Leopard (for $29) & later to Lion.
*Mac OS X 10.5 Leopard installation system requirements*
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store *but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753)*.
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
 Cheers, Tom

I can print a test page from my Mac to my HP Officejet Pro 8600 but nothing else will print

Hi - I just recently had a hard drive crash and had to revert to an old Time Machine backup on my new hard drive to get my Mac back. Since getting back up and running I have been unable to get my Officejet Pro 8600 back online. My computer is wired to the wireless router but the printer is running wireless. My computer can see the printer just fine and I can even print a "Print Quality Diagnostic" report from my Mac to the printer from the HP utility. But nothing else will print. The firmware is up to date. I have tried resetting the printing system multiple times, rebooting the machine, etc... Nothing works. Any help would be appreciated.
If it helps, we were using a different printer the last time the time machine was backed up, so when we used that backup the old printer was showing, but I reset the printing system, so it shouldn't matter.
Thanks for your help!

Hello @Ryan221,
Welcome to the HP Support Forums! I see your hard drive recently crashed and now you are not longer able to print to your HP Officejet Pro 8600. I see you have reset the printing system with no success. Let's try a different approach:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
I hope this helps, please let me know the outcome!
HevnLgh
I work on behalf of HP
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OfficeJet Pro 8600 N911g SNMP

Hi,
The device has SNMP v1 only in the configuration. I tried installing the latest firmware (CLP1CN1322CR) but this did not update the SNMP to a newer version.
I need to have either version 2 or version 3
Thanks

Hi AmJaDoOoF,
Thank you for your post. I have taken a look into finding a file for the Officejet Pro 8600 were you would be able to monitor the printer. At this time I am unable to locate any software or file that would be able to help you with this.
Thank you again for your post.
I worked on behalf of HP

Officejet Pro 8600 N911g new firmware will not install.

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