OJ Pro 8500: I can't print legal size or make copies of legal size documents

I have not found a combination of settings which will result in a legal size print out or copy.
Any help?

Okay, first of all, you need to have legal size paper in the main tray. If you haven't done this, the front white tray part pulls out further to facilitate legal size paper in the input tray.
For copying legal size to legal size paper, follow these instructions:
You can set the paper size on the device. The paper size you select should match
what is loaded in your input tray.
*To set the paper size from the device control panel (color display)
1. Touch COPY and then select Copy Paper Size.
2. Select the appropriate paper size.
3. Press START COPY Black or START COPY Color.
*To set the paper size from the device control panel (two-line display)
1. In the Copy area, press COPY repeatedly until Copy Paper Size appears.
2. Press the right arrow, , until the appropriate paper size appears, and then press OK.
3. Press START COPY Black or START COPY Color.
For printing from Windows, use these instructions:
*Change settings from an application for current jobs (Windows)
To change the settings
1. Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(Specific options may vary depending on the application that you are using.)
3. Select the appropriate printing shortcut,y and then click OK, Print, or a similar
command.
*Change default settings for all future jobs (Windows)
To change the settings
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
     - Or -
    Click Start, click Control Panel, and then double-click Printers.
    NOTE: If prompted, enter your administrator password.
2. Right-click the printer icon, and then click Properties, General Tab, or Printing
Preferences.
3. Change the settings that you want, and then click OK.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Hey , Thanks for posting in the HP Support Forum. I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality. I would like to help you with this but that particular part is not replaceable. I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards,

HP OfficeJet Pro 8500 Premier doesn't print black, only color

The OfficeJet Pro 8500 was printing normally, then it began cycling repeatedly through cleaning the printhead so I turned it off and back on. I also replaced the black ink cartridge. Now it prints as requested with normal functionality in my hoome network, but it only prints the color features of a page, not black.
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Hello LindaSN,
Welcome to the HP Forums.
I see that you are having an issue with printing black ink.
I do have a few suggestions we can try in that attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also done some research and I have found a great document that deals with Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909).
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
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I am having the same problem. I was able to print one thing in black (the fax report during printer setup) and now I can't print in black at all!
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Dear Sirs,
please help me i have printer HP 7610 .. i can't print A3 size using the tablet app (samsung tab 4 ,, app: HP eprint ),, also please be informed that i can print the A3 size from the labtop
Thanks

Hello elknas,
Welcome to the HP Support Forums!
I understand you are looking to print A3 from your Samsung tablet using the Officejet 7610. I was able to take a look at the Samsung tablet we have in office, this paper size is not an option within.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Officejet Pro 8500 A909G Can't Scan to Network Folder - Install won't detect Printer

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I have a customer with the EXACT same problem. I HONESTLY thing that HP has a driver/firmware problem here.
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Hey there. Have you changed the destination paper size to legal inside the paper handling menu? Here is what I mean:
1. Open Printer menu
2. Select the Paper Handling option
3. Check Scale to fit paper size, also use the drop down "Destination Paper Size" to choose legal.
Let me know if this helps at all
-Sean
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HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
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I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
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Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500 : Use scanner without print heads/cartridges

Hello.
I have a HP Officejet Pro 8500 (CB023A) that I bought specifically because of the automatic duplex scanner. Buying a scanner with automatic duplex instead of this multifunction printer was out of the question because the cheapest one costed over ten times more than this multifunction printer (and they still do).
I can no longer afford to keep buying print heads and cartridges just to use the scanner, as this multifunction uses ink for scanning!!! But that is beside the point.
I have read in other posts about taping sensors but I was thinking about going a little further and completely remove the printing part of the multifunction. Anyone knows if I can just disconnect the printing part from the circuit board? Or will I have to fiddle with software? Maybe some hidden option in the "Mfg Commands" (accessible by pressing * and # with the printer on) or some other hidden feature?
Considering that this multifunction takes way too long to boot because of all the print head checking/cleaning/etc, with a little luck, without the printing part the boot time will decrease to almost nothing .
Before I start disassembling I would appreciate some advice, specially if someone else has already tried it.
Thank you in advance.

Hello kamath27. Thank you for your reply.
I apologize for not replying sooner but I wanted to try and disassemble the multifunction before replying instead of just replying with an acknowledge.
Also, sorry for such a long post but I wanted to be as detailed as possible.
However, before describing what I did and found, I want to clarify something.
With the multifunction in the same condition it came from the factory, if I remove one print cartridge, or one is empty, the multifunction stops on boot with a message requesting to change the cartridge before continuing and there is no way to bypass it. When this message shows, pressing any button on the multifunction or the screen yields no result (there is no OK button displayed on the multifunction screen). It was always like this and firmware updates never solved it.
And going to the printer control panel on the connected computer says that the printer is offline even if it is connected through USB and is displayed in device manager as a connected USB device. This is the reason why I had spent so much money buying ink that I do not use. I never print anything on this multifunction. All prints that the multifunction ever performed were a dozen or so of maintenance align and test pages.
Now for what I did. I disassembled the multifunction just enough to take out the main circuit board, the wireless board, the buzzer and the door sensors. I set up the printer half and the scanner half side-by-side with the main circuit board in the middle, reconnected everything and turned it on in order to test if anything stopped working during disassembly. Everything was OK and the multifunction worked as normal (printed a test page and scanned it to the computer).
Next, while facing the main board the same way it would be faced while mounted in the multifunction, I started disconnecting the connectors (except the ones that belong to the scanner half) one by one from left to right in the following fashion: With the multifunction OFF, I disconnected one connector, turned the multifunction on, waited for any message or the main screen, tried to print a test page and then scan it, and finally disconnected the multifunction, reconnected the connector and moved on to the next one.
The results were:
- disconnected the tray feeding sensor -> Allows to boot with a paper jam message that can be bypassed with an OK on the screen. Can not print because of the alleged paper jam but can scan.
- disconnected the pump -> Allows to boot but a message keeps popping about pump motor stalled. Can be bypassed with an OK but pops right back and all jobs get aborted. Can not print or scan.
- disconnected the printer motor -> Oddly, no messages. Allows to boot and scan but not print. This was strange because when trying to print there is no message in the printer and the software on the PC only said the printer was busy. I would think the printer would eventually display a message saying the print carriage was jammed or something but nothing happened after 10 minutes. I might test again later as one test may be interfering with the next.
- disconnected the print cartridge door sensor -> Stops on boot with a message to close the door. Does not allow to print or scan.
- disconnected the print cartridges connector -> Stops on boot with message to replace cartridges. Does not allow to print or scan.
- disconnected the print heads connector -> On boot briefly displays a screen with the image of the power button and the code "C00E0060" below. Then the screen turns white and all buttons on the multifunction start blinking. It is as described here but resetting the multifunction, reconnecting the connector and turning it on took it back to operational condition.
- disconnected everything except for the scanner connectors and the tray and door sensors - Gives the exact same behaviour as the previous test (code "C00E0060").
So, from the tests it seems that I can not use the scanner if anything from the printer half is disconnected. Any ideas on how to circumvent this, if possible?
Thank you.

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Can anyone suggest anything.
Thanks
Joe
This question was solved.
View Solution.

You can install an alternate print driver, such as the HP Deskjet 990c(pre-included with XP and Vista) and you should have that option. Follow the instructions below.
===Step one: Determine which port the current HP product uses===
a. From the Windows taskbar, click the Windows icon/Start button.
b. In the Start Search box, type control printers and then press Enter . The Printers window appears.
c. Locate the HP product in the list of printers, right-click the HP product, and then click Properties .
d. Click the Ports tab and write down the name of the port that has a check mark in the box beside it. This is the port to which the current HP product is printing.
e. Click Cancel to close the Properties dialog box.
===Step two: Add an HP Deskjet 990c default printer===
a. In the Printers window, click Add a printer .
b. Under Choose a local or network printer , click Add a local printer and then click Next .
c. Click Use an existing port , click the down-arrow ( ) to the right to select the port identified in Step one, and then click Next .
d. Under Manufacturer , locate and click HP .
e. Under Printers , locate and click hp deskjet 990c and then click Next .
f. In the Printer Name box, change the name of the printer if you'd like to.
g. Continue the wizard and select the preferred options, and then click Finish .
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

Hi,
I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
If I dab the print head onto a lint cloth cyan and magenta ink comes out so I don't think it's an issue with the ink getting to the printhead so have ruled dried up pipes out.
I have done the standard troubleshooting with no luck. According to the print quality diagnostics page all cartridges are at atleast 30% and above and Printhead health claims to be 'Good'.
This all leads me to believe it must be some kind of technical issue rather than physical, something wrong with the printhead chip not allowing it to dispense Cyan ink?

Hello @12MattC,
Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My Officejet Pro 8500 A910 will not print green anymore

I have a Officejet Pro 8500 A910 and it will not print green anymore. I have done the cleaning procedure and there is ink in every color. When I print the PQ Diagnostics report the green box i missing. What can I do?

Hello FP160,
I see that this is your first visit with us here on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having some issues when it comes to printing anything in green. I see that you have also attempted some steps in cleaning the printer. I am going to give you a document that gives great detail in troubleshooting Print quality / Defective printouts. This link has different documents that deal with print quality issues.
One other thing that could be affecting the Ink Delivery System is how you have the power cable connected. If you have it connected to a power bar/strip, please remove it and connect it directly to a wall outlet. Here is a document that uses a LaserJet printer as an example but it is meant for all HP products in general. Please click the link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please write me back if you are still having issues or if you have additional questions.
I look forward to hearing from you but if it is not today, I hope you have a Fantastic Tuesday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500 is the worst printer I have ever had and I regret getting it

To anyone who is thinking of getting a new printing and is considering getting the HP Offiejet Pro 8500 - DON'T DO IT!!!! This printer was purchased was purchased for me as a holiday gift. I was so excited to get it b/c it seemed as if this printer could do everything, and it does do everything except for print out nicely and quickly. This printer SUCKS down ink and I am constantly having to purchase new cartridges (colored ones once ever 6 weeks for $25.00 a piece x 3). The printer is loud, it is slow, but worst of all it doesnt' print out documents the way it should so I am wasting a ton of paper and ink. The lines skip, there are large blank spots on my pages, the colors are off. In short, this thing is terrible and it is only 3 months old. I can't imagine how much worse it will get over time. I'm sorry I got it.

Sorry, Here the answers:- your router does not work (reocrgnized other printers thoug, funny enough)- "you have a problem with Windows " (funny that, we have a windos 7 and windose 8 computer, better call Mr. Gates to tell him that HP said that his systems don´t work)- connected the printer with USB cable: Even this works only on a good day choosen by the printer For a back up, have to use really every second time the printer of my brother in law. It is the oldest Epson printer you can imagine. Prints like a treat. It is a joke. HP tech service on the phone: Looking for mistakes in others from:"Did you plug in the printer?"to "Call you network provider" I hate the printer. Will never again buy an HP. Welcome suggestions. Regards

I have a HP Officejet Pro 8500 - Mac can't find unless I restart

I have a HP Officejet Pro 8500. SInce installing Mountain Lion I usually have to restart my computer to get anything to print. When I come back to my computer my Mac can no longer find the printer until I restart again. Connect via home wired network

Hi there Robert Wendel,
Lets try uninstalling and reinstalling the printer. Use this guide here to uninstall then this guide to re-install. Let us know if it helps.
Best of Luck!
I work with HP. My posts and opinions are my own.

Photoshop can't print legal-size image to legal-size paper

I go through a lot of sketch stages to get to a final picture, and I sometimes print on legal paper. My Brother printer does fine at that with Apple Pages, MSWord, Acrobat, and Illustrator, but with Photoshop there's a problem. I set up a legal-size image in PS, go through all the settings I can find for printing to a non-letter-format sheet, hit print, and what I get is a letter-size patch of image on a legal-size sheet. Clearly, either I am missing something or PS is missing something. Any ideas or suggestions?

The problem persists. This has gone on for months, but now I've updated to OSX 10.9.1 and the latest Brother printer drivers. I still get legal sheets bearing letter-sized information. So far, the only answer anyone has had is to check every possible place where the paper size is defined. Right. How many of those are there? 2? 3? 4? See attached screen grab: I don't know what it's doing there, but the black patch at the bottom of the image corresponds to the cutoff area on the print. It shows up when I check the box "Print selected area". Otherwise, all the sizes and labels i can find are legal-paper sizes and labels. So how do I get rid of the black box? Note that, below, the "Print selected area" box is unchecked

OJ Pro 8500: I can't print legal size or make copies of legal size documents

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