Ongoing Billing Problems - Filing complaint with FCC - Seeking Attorney

Question

This is only the latest in a constant, year long, cluster**ck.
My internet service was fine for 10 months. The billing was wrong every single month, but the service worked. Then Comcast sent multiple letters demanding that I MUST upgrade to their new modem (which, also comes with a new monthly fee). After installing their new required modem, my internet became virtually useless. It didn't work at any time of day or night for 3 weeks, during which time I made more calls to Comcast customer service than I can count. After dozens of hours of phone calls, Comcast finally agreed to send a technician, free of charge, to identify and fix the issue. (It is also worth noting that they refused to pro-rate my bill for the 3 weeks of downtime.)
The technician arrived and before he even attempted to review my problem, told me I had to buy a new modem. When I refused, he left. He made absolutely no attempt to diagnose my problem or repair it. He simply said that another technician would "come by in a few days" and left an invoice showing that the visit was free of charge. No additional technician ever came. I ended up researching my issues and repairing my connection myself.
This morning, I sat down to pay my bill. Wouldn't you know it, there's a $70 charge on my bill for a FREE technician visit.
So far this morning I've spent four and half hours on the phone with Comcast. 3 hours of which have been spent on hold.
The first person I spoke to said he'd be glad to help me and then hung up. The second person said there is nothing they can do to change my bill despite my having a copy of an invoice saying the visit was free. They then transferred me to a third person. The third person verified my personal account information and then promptly hung up on me after I told them I was seeking a bill adjustment. I called back. The fourth person I spoke to asked me to verify my account details and then also hung up. 4 and a half hours on the phone attempting to fix a billing error and 3 people refused to assist.
I called back. This time to cancel my service outright. The fifth person I spoke to verified my account information, asked what they could do to help, and upon my saying I'd like to cancel my service - hung up on me.
4 Comcast employees hanging up on a customer they've fraudulently charged and a refusal to terminate my account.I fully intend to visit with my attorney to see what I can do next.

Answer 1

I apologize for any frustration regarding your billing issue. I show that you have been contacted by a representative and this has been resolved. Please reply back if you have any additional questions or concerns.