Online Backup and Sharing issue

I am having trouble with the restore part of my Online Backup and Sharing. Whether I select specific files or a folder, the history shows that the backup was successful, but when I try to find it in the list of files that can be restored, the files that I want are not there.
I can see the structure of folders and sub-folders, but the specific files are not anywhere in my restore list.
Also, there seems to be two different structures with some of my folders in one and some in another with some redundancy. Neither is complete.
Is there a way that I can wipe what is in my online storage completely clean and start over?

There is a specialized team who troubleshoots issues with the backup and sharing program.
A dedicated internal phone number (866-770-6800) has been provided for hand-offs to the VOL Backup & Sharing Technician.
Hours of Operation are Mon - Sat 7am - 11pm EST.
After hours the customer will be asked to leave a message and someone from VOBS support will return their call during business hours.
Anthony_VZ
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Similar Messages

Can't access online backup and sharing web site

Does anyone know how to access the Online Backup and Sharing web site from a computer that does not have the O/B/S software installed? I used to be able to go to My Verizon/My Services/Internet and hit "Launch" for O/B/S, and the link would go directly to the web site for uploading or downloading material. Now, that link takes me to a Verizon page that asks to activate the O/B/S service, and wants to download the software. My O/B/S service was activated years ago and has worked until recently without the software installed. There is no other obvious way to get to the O/B/S web site. (If it matters, I tried this in both IE 9, with Windows 7 64-bit, and Safari.)
After some effort, I got the help number for the outside vendor that runs the O/B/S service. They say that the Verizon web site should link directly to their O/B/S web site, regardless of whether or not the O/B/S software is installed locally, but that the failure to do so is entirely an error of Verizon's on the Verizon web site and they have nothing to do with it. They also said there is no way to bypass the Verizon web site to get to a Verizon O/B/S account on their web site. They said they have received many complaints about this from Verizon O/B/S customers, and that the same problem has even arisen when the O/B/S software is installed on the local computer.
So does anyone know if it is really necessary to install the O/B/S software on any computer used to access O/B/S, and if it is now impossible to access the material from any other computer? That would be a major reduction in the usefulness of the service that was not announced anywhere that I know of. I saw a strong of comments on this issue in the Forums from a few years ago, but the conclusion was that the problem had been fixed. It seems to have arisen again.

Anthony, I tried to private message you several times, but I kept getting an error message stating that my message had invalid HTML that was being removed, and to resend. It did not actually have any HTML, and hitting the resend button just led to the same message.
Also, since my last post, I downloaded the OBS software onto my computer. This gave me access to OBS from that computer. However, even after doing this, I cannot use the old method of directly getting to the OBS web site from My Verizon. The link from "Launch" does not work either on the computer with the OBS software or on any other computer. Rather, the link goes only to the Verizon page saying that my OBS service has not been activated (which it surely has been) and asking to download the OBS software.
If this is happening to everyone and not just to me, this means that material stored on OBS is only available from a computer that has the OBS software downloaded on it. That is certainly not supposed to be the case, and it would make OBS much less useful.
Again, the OBS technical people said that this was a problem that they knew about, but it was entirely a problem with the Verizon web site that they could not do anything about.

Verizon Online Backup and Sharing Error Message

Started getting Verizon Online Backup and Sharing error message at startup about two weeks ago and can't connect via VISS. Anybody else out there having this issue? Tried downloading update but can't open the file. Also seems to be affecting VIHA. - takes forever to open. Heard syncNshare has been hacked. Is this true?

Sorry to hear about the problems with your Verizon software. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Verizon Online Backup and Sharing using FTP

Can I access my Verizon Online Backup and Sharing 250MB with an FTP client instead of installing the backup software?

no ftp, only through the software.

Online Backup and Sharing

I've been trying to use this software but keep getting an error 1001. So it won't install.
How can I get this fixed?

Hi MissMiguel, you would have to call into Verizon Online Backup and Sharing Technicians for assistance. Error 1001 could mean various different things including, not enough memory, the application log is full, maybe a version was download on one attempt and subsequent attempts are interfering, so we would have to instruct you on how to clear it. So please give us a call at 866 770-6800.
Thanks, Constance
Constance
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

No web sign in access for Verizon online backup and file sharing - HELP!

I need to sign-in via web browser to my backup files in my Verizon Online Backup and File Sharing service. The Verizon site redesign redirects the old URL with a sign in to a sales page with no way to reach my stored files.
I contacted Verizon support more than a week ago about this asking for a URL with a sign in option to the cloud, was told that it was a problem affecting many customers (obviously eveyone with the online backup and filesharing service!) created by the redesign and that they would have a page created to allow login within 24 hours. I've heard nothing back and still have no access.
I made very clear that this was a HUGE problem for me, as I'm out of the country and rely on file access, and was on deadline for a critical professional project. The support tech I was on live chat with assured me they were working on it and that he would contact me via email as soon as it was resolved. Lots of apologies, etc. but now, a week later ... still no access and no contact. Astonishingly unprofessional.
When I tried again to find a link and/or contact support on Friday I was given no option to file a support ticket, chat with support or do any other kind of follow up. I've tried every search string option possible, including the name of the service with "sign in" appended (the Verizon nomenclature)--site searches a week ago for the service name returned null results. Web searches produce summaries from the old "My Services" page that include "sign in" but those links now redirect to the sales page that tells me how great it is I'll be able to access my files with a web browser with Online Backup and File Sharing. But no option to access the service.
Has anyone figured out a workaround or have a saved URL that still resolves to a Sign In portal?
I grow more desperate by the day. Thanks for any assistance.

I just wasted a lot of time on this same issue -- it turns out I couldn't find my way into the web application because I normally log into a subaccount, and you have to be logged into the primary. I had tried logging into the primary but apparently hadn't tried all possibilities from there.
So I chatted with Verizon support and got the phone number for Online Backup support, left them a message (because their hold music is so repellent I couldn't stand to remain on the line, maybe that's deliberate) and got called back about four hours later (and a second callback the next day, since I hadn't responded to the the voicemail they left on the first callback).
So here are the instructions (until they change the web site again...)
1. log into the primary account (not a subaccount)
2. click My Verizon
3. click My Services on the left
4. click Broadband Essentials and Extras (right under My Services)
5. click the Manage button next to My Subscriptions
6. click the Verizon Online Backup and Sharing xx MB button
The URL that it lands on is this:
https://vzsharing.verizon.net/application_biz/Secure/Home/Default.aspx

Outlook Backup Using Online Backup and Share

I just started using online backup and share. I selected the files for automatic backup including my Outlook PST and Archive PST(Outlook) Files. It looks like my archive file backed up but not my main Outlook PST file. Does Outlook need to be closed to have this file backed up?

Outlook does need to be closed in order for that file to be backed up. When Outlook is running, the file is locked as "Open and In Use" meaning until Outlook closes the file, nothing else can open that file.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Online backup and RMAN

Can I do online backup / RMAN together?
I want to shedule both online back up and RMAN running on everyday..
Is there any known issue by doing this?

Hi,
Yes you can do but what is need to use two method for backup.
is there anything special reason.
regards
Taj

Hello like to do online backup and clone

dear all
In our company we usually do cold backup's ... But i like to do online bkup by using alter tablespace beginbackup command... By doing this some of application got very slow... After taken backup we like to do clone with existing backup. But we not able to do so.. We got an error that System01.dbf file needs recovery... So we not able to recover it...
So what are all the steps we wanna to do for hot backup and cloning?Is this possible clone with the help of rapidclone...
we are not using RMAN so with the help of alter tablespace begin backup i wanna to do backup...
Regards
Gopinath

Dear all
We have around 450 GB disk..While issue command like "backup database " It stores to the default location under $ORACLR_HOME/dbs ... But we have around 360 GB of storage of datafiles.. So let me wanna to use test it also have the same space issue... So only we not use RMAN... I also tried to change the default location in to some other space ... It works ... But i dont know its possible to store some other machine via network... I.e i like to store datafiles into some other machine rather than same server....
One more proble while we taken with rman / some other technique for hot backup some of user process got slow How to over come from this..
Regards
Gopinath

Online backup and the Redolog mechanism

Hello,
During a backup I understand that the redolog mechanism changes, so that when a block is changed for the first time after the backup commences, it's entire content is copied to the redolog files, rather than just the change vector.
My question is, does this happen even when the oracle block size is the same as the operating system block size?
My understanding is that the change in redolog mechanism is because a single oracle block can be made up multiple operating system blocks, so that within an oracle block a change can be done to a few blocks, then a read by the online backup, so that the oracle block read by the backup is inconsistent.
But if the oracle block size was the same as the operating system block size, each change would be atomic, so the problem of having inconsistent oracle blocks would not arise. So the change in redolog mechanism would no longer be necessary. Does the redolog mechanism change anyway?
Kind regards,
Peter

Hi Peter,
I will try to make the issue more clear eventhough so much useful has been written and said in this thread !!
During Online Backup the tablespaces enter the backup mode this has following effects:
1) A checkpoint on TS level is triggered before the backup of this TS starts and DBWR writes all corresponding dirty blocks of this TS to data files.
2) The SCN corresponding to TS Checkpoint remains Frozen in the headrers of all TS files until the end of backup mode.
3) Every change in this TS is logged in the redolog on data block level instead of data record level ; not only the redo info for a modified record is written into the redolg but the whole 8 KB block containing this record ( immaterial whether OS block size is 8 KB or not). The reason for this granual logging is the possibility that
CPIO or DD may copy an oracle block to the backup medium in smaller units than 8 KB while the block is being changed by DBWR which can lead to inconsistencies whithin such a block.
Now When the backup later used for restoring the TS, all blocks written to the redo log during the backup mode overwrite therir "suspicious"versions saved directly in the backup of the data files.
Hope this useful
Regards
Umesh

I just created an AIP version of Adobe 11.0.10, applied our settings with the .mst through Adobe Customization Wizard.Online Services and Features Issues

I just created an AIP version of Adobe 11.0.10, applied our settings with the .mst through Adobe Customization Wizard. But something is blocking it from opening the software, it just flickers the windows explorer, if I uncheck all the settings for the Online Services and Features it lets me open it but i can't skip the registration screen. Has something changed with this version of 11.0.10?

Having the same problem here. Even if not creating an AIP, and instead doing a standard install of AcroPro.msi and patching with 11.0.10's msp, it'll result in a registration loop that can't be skipped.
Applying an Adobe ID allows for getting through the screen, but obviously, in an enterprise environment, that's not ideal.
This issue was something that I experienced with 11.0.07, and it went away with 11.0.08 and 11.0.09, but seems to have returned with 11.0.10.
Previously, I was able to get around the issue by clearing out some files from the Common Files\Adobe directory, particularly Adobe PCD and SLCache, as well as including the Adobe regids stored in ProgramData,but that fix no longer works with this latest version.
If REGISTRATION_SUPPRESS is set to YES, the result is Acrobat closing and opening in a loop, since it can't get through the registration screen.
I'm currently investigating for a registry key that might possibly applied to circumvent this issue, but I haven't found one yet.
For Adobe Acrobat 8, it used to be stored in the following two places, per Prompted to register repeatedly | Acrobat 8 | Windows
32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\AdobeViewer
64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\8.0\AdobeViewer
However, the registry structure seems to have changed since then.

BPC 7.5 NW BackUp and Restore Issue

Hi,
When we did the Backup and Restore from Dev to QA. we landed in an error saying that Invalid Value of Dimension Member for Entity and Intco Dimension.
Appreciate on any inputs
Thanks,
Vamsi

Compare contents of entity & intco dims (dev vs qa).
You can also manual adjust entries of dims in QA and use restored appset normally.

IOS 7.04 and configurator 1.4.2 backup and restore issues

I have 20 brand new iPad air's and I am trying to establish a base image in configurator, then use that to restore from as a mass deployment option. I created the backup from the first iPad air succesfully, I installed a few apps via configurator and tweaked icon placement via itunes, I also changed a few settings from the device, wallpaper, bluetooth, and I turned on reduce motion. I am able to backup the first device succesfully in configurator, when I attempt to restore then next device it errors out with a message "Could not restore backup code 4 domain com.apple.configurator.operation.error". I have tried manually proceeding past the greeting screen, rebooting the mac running configurator, restoring the device via itunes, and recreating the backup image. It continues to fail with the same error. The frustarting thing is that i cannot find a table to tell me what these error codes mean, so im left in the dark as to what is causing the issue. does anyone have any ideas?

I have gotten this resolved, but as to how i got this accomplished I am unsure. I ended up deleting the backup image I had created, and starting over from the beginning. I then created a backup at each step of the process, then tested it to see if it failed to apply. At no step in the process did the process fail, so I dont have a clue what change was the culprit. The last issue I'm having, which appears to be fairly widespread, is that when the image is applied theres a 3-5 minute hang where it stays in the "waiting for device to be ready" state. Im not overly concerned about this but it is a pain to have to wait so long for each device to finish. Anyone have a clue about this?

External drive and sharing issues?

I've posted this question before but got no answer, so, I'll try again.
Ok here's the situation. I have a small network here at work. We (four of us) share a harddrive connected to computer A. That drive has all the client jobs on it that we all open and change and save. Lately and sporadically (no rhyme or reason) computer B, C, or D may try to open a job and it will say "access denied" and can not open it at all –OR– computer B can open it but will not be able to save it again in the same location. Now even though computer B can't do one of the two things listed computer C and D can open, fix and save with no issues. Again most of the time but not everytime.
Is there a way to fix this "sharing/permissions" issue? It's a bit frustrating.
I have opened the drive we are using and "got info" and assigned every individual listed full access and rights and that did not fix it.
What am I missing here? Or is this a system X issue with permissions and I just have to live with it?
Future plans are going to a server system which I assume will fix the problem but for now this is my set-up and looking for a fix. Thanks
G4

Couldn't you choose to "ignore permissions on this volume"
for the whole external drive; and then (hopefully) all of the
users would have no immediate sharing message issues?
Of course, when articles or documents have several updates
and more than one author contributing to their content, the
files themselves may develop permissions issues.
Among the casual reading I do on computer topics, I read
more than I need to know, so I know the answer is out
there and not terribly hard to implement; yet unfortunately
I do not recollect the path to the argument on how to do it.
There is a fairly simple outline of a way to handle some of
this stuff in the following page/link; more detailed info is
on the additional page/links which follow after this one:
• Mac OS X 10.5 Help: Mac 101: File Sharing
http://support.apple.com/kb/HT1549
Among the security documents (download .PDFs) on OS X
there are some fairly good paths to implementing security
to include how to change permissions & privileges; as part
of the overall security strategy; some of those documents
covering these matters are in the Server security setup docs
from Apple Support's database. I have three .PDFs saved.
These vary from 2MB to about 5MB each.
• Mac OS X Security Configuration Guides
http://www.apple.com/support/security/guides/
Some of the Share Points and other facts here may be
of help, even in a non-server environment:
• Apple Support - Leopard Server - File Sharing (10.5)
http://www.apple.com/support/macosxleopardserver/filesharing/
There is a large amount of information available.
Good luck & happy computing!

What if TC is backup and shared drive?

I want to use TC as backup station for all my Mac's & PC's as well as use it as a shared drive. But then how do I backup the files on the shared drive part?
What is the recommended scenario for this?

See #Q3 in Using Time Machine with a Time Capsule for some possible workarounds, to keep everything on the TC's internal HD, if there's room and you want to do that.
As Bob says, Time Machine can't back up from a network drive. The Chronosync app might be a workable alternative for that.

Online Backup and Sharing issue

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