Oracle UCM fails to check in text/xml files

We have an Oracle UCM server that is failing to check in xml files over a certain size - I haven't narrowed down the size limit yet, but a <100kb file will work 100% of the time, while 300+ Kb xml files fail almost all the time, though there has been some success. Image files and zip file succeed on new check ins 100% of the time as well. We have tried with the SOAP API and the UCM new check in form - in both cases we get an empty repsonse from the server. In firefox we get the "The connection was reset" page. I'm at a loss as to explain why, but I have almost no experience with Oracle UCM. This particular server has been running for over a year happily accepting xml files of all sizes, then one day just stopped - as far as I am aware, nobody changed any
settings/upgraded anything/changed network topology.
When I look in the server output, I don't really see any indication of failure or find any mention of the file name or content title like I do when a file successfully checks in.
I have already asked the DBA to drop and rebuild the database index, started the Collection rebuild cycle (it finished successfully) and turned on the webless file store option on the defaultfilestore provider.
UCS Version : 10.1.3.3.3 (080807) (Build:7.2.2.188)
Database : Microsoft SQL Server 09.00.4035 currently using DATABASE.METADATA though I think it was at one point using Full text search, but the database was not.
Java Version:1.6.0
Please ask if there is any other information you need, but I do not have physical access to the machine, and I may not be able to reveal certain info due to privacy/security concerns.

Hello,
I think you should open an SR with support to help out. Be that as it may, here's some observations/suggestions...
* You are running a 4-year old content server. There have been numerous fixes since then. Your system may have grown to a point where it's hit one of the older issues.
* Is it possible the XML encoding may have changed? i.e. that whatever generates the XML files is now generating them slightly differently and therefore the encoding is different so check-in doesn't follow the same rules? I'd look at the first line of older files versus the new files which fail. If there's a difference, refer to KM note 978689.1 in our knowledge base.
* You say there doesn't appear to be anything in the logs, so let's increase them:
- Login to UCM as Administrator. Go to Administration->System Audit Information. Switch on the Full Verbose Tracing checkbox. In the Active Sections field, put in:
systemdatabase - this will show you what queries and inserts are made to the database and should show whether there's a problem at that level.
requestaudit - this shows you the requests as they come in, as well as a roundup of all requests every 2 minutes. If you see large amounts of time being taken on requests, your server could be creaking because of resources.
publish - tells you about publishing related issues, most XML file check-ins are related to this.
- Try to check in a file which should fail.
- Switch off verbose logging (see above) to reduce overhead.
If the OS is Windows then the <install>/config.cfg file needs to have UseRedirectedOutput=true in order to generate a log file for this tracing. On Windows the file is the <install>/bin/IdcServerNT.log file. (if the above config is set)
On *nix it is in the <install>/etc/log file (notice that there is no file extension on the file)
If none of the logs helps you, an SR is probably in order.
Regards,
Frank.

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