OS update deleted my SMTP settings

I updated the OS on my 3GS about two weeks ago and find that I'm unable to send mail. When I examined the server setting I found that all of my former SMTP settings were gone. Mail now comes in, but won't go out. I've tried to re-enter the SMTP server name, but find that the phone attempts to verify for about five minutes and evenually indicates that it can't find the server.
Any suggestions will be appreciated.

I'm not sure how know if anyone else has had it happen is going to help. It is most likely a glitch in the upgrade process. You're going to need to re-enter the information. It would only be something to be concerned about if it keeps happening.
Best of luck.

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The ICS update deleted my work emails!!!! Seriously Verizon?!?

After I got the ICS this morning my email folders were completely empty, every single one.
Other than Messaging, please tell me there is some hidden folder where the stock email app may have stored my messages. I've been through every visible folder and there is nothing there. Or, tell me if there's a way to back out of the update - data and everything.
Here's the story: Because my company uses POP3 email, my phone was set to 'Never Delete email from server.' That way I could still get all of my emails in Outlook on my computer -- where they actually matter. As of last night, I know I had several emails in my phone's Inbox and Sent folders, and one in the Draft folder. Like I said, this morning they are all gone...but there's more. For some reason the geniuses altered some of incoming/outgoing POP3 email settings to default. e.g., The outgoing SMTP port was changed to 25 (our partner ISP blocks it so I can't use it); and, 'Never Delete email from server' was changed to 'Delete email from server when I delete from my Inbox. (For the life of me I can't figure out why those two settings changed but my server, username, and password were all left intact?!) Consequently, the deletion of emails from my phone has caused them to also be deleted them from the POP3 mail server. Does that mean that all of the that emails I synced to my phone over the last five days (that have NOT been synced to my computer, btw, because I am on vacation) are gone FOREVER?!?
I am now well beyond frustrated. This is the second time in as many days that Verizon has $@%& something critical - first, it was my FIOS service and condescending customer service. Now this. Between residential and wireless I pay Verizon a ridiculous amount of money each month, more than my combined power & gas utility bills. I'm thinking that the cancellation fees are PENNIES in comparison to the satisfaction I'd feel about not giving Verizon any more of my money.

My apologies to the moderator for cross-posting. I had written a very long post to another discussion that included similar problems, and in my haste and search for answers thought it expedient to simply copy the post over in hopes of getting a wider range of opinion. No, I never read the Terms of Service and to be honest this is the first discussion board I have ever posted to. That's what happens when you'e 65 years old. I did, however, write right up front that this was a copy of a post I had placed elsewhere.
When I saw the first message from the moderator that my post was up for review, I was impressed -- I thought someone was listening, had noted I defined some problems and was searching for answers. Perhaps I misunderstood the nature of a moderator.
So I am still looking for answers.
Let me re-state (not copy) the nature of my problems, so that my remaining post (above) is not left hanging in mid-air confusion. The Bionic update deleted a bunch of my emails, specifically all the SENTS from my Earthlink (POP) account; and the DISPLAY SUGGESTED ADDRESSES feature was not working, apparently (though I'm not sure) because it had also deleted all the addresses/contacts. I am still facing having to re-enter over 200 email addresses by hand. Surely there is a simpler solution out there? Switching to gmail is not an option, though I did start an account in order to get the Bionic up and running; however I never use it for emails.

I deleted my SMTP how can I re enter it?

How can I re-enter a deleted SMTP outgoing mail server?

What Are the Gmail SMTP Settings?
Problems sending mail with POP or IMAP - Gmail Help - Google Help

Can't reset SMTP settings on account preferences - inactive/gray

I hope you can help.
It looks like Mail was updated (great in theory, bad in practice), and now I can't send from Mail. I get the error message : "SMTP settings are not sete, please use Accounts Preferences panle to set SMTP options.
So, I dig out my incoming server, pop.mail.yahoo.com and my ourtiong mail SMTP server info: smtp.mail.yahoo.com
But when I go to Preferences/Accounts, it won't let me make any changes. All the fields are gray and inactive, except for "E-mail aliases" which I tried and nothing happened.
Help! All advice is greatly appreciated!
Amy

Amy,
First of all, I don't know what you mean by "Mail has updated"-- please explain? if you mean Mail has suddenly opened as though new, then you may have an issue with available free space on your hard drive, or if partitioned, on the boot partition. Check free space if this is what happened.
As for the grayed out entry info, it appears you proceeded into setting up the account in the Preferences with the Account Type set to .mac, which of course, is not what you would use for a Yahoo account.
More info, please.
Ernie

ISP vs. Webmail SMTP settings on email setup

Afternoon,
For no discernable rhyme or reason, when eFusion based email addresses (connected to a newly built website post-launch) are being setup on clients computers/various devices, the outgoing mail server setting has to be set as their ISP's mail server and not the suggested (as per the setup guide @ http://kb.worldsecuresystems.com/kb/email-configuration-guide6.html) mail.clientsdomainurl.com in order to work.
There doesn't seem to be a pattern of whether the mail services are actually run through adobe, or if its another 3rd party or exhange server in-house.
What are you experiences or advice in how to determine if the ISP smtp will be required, or even why it would be required for email hosted by BC to work?
Thank you

Some ISP's will not allow the relay of outgoing email to another SMTP address (perhaps to stop spammers sending remotely through their servers). The use of the SMTP address provided by your ISP is usually fine as there's no operational relationship with your incoming mail server. It's more a pain when you are on mobile, moving between ISPs in different regions, and having to update your SMTP settings on the go.

Correct smtp settings not sending

Having entered the correct pop and smtp settings into my IPad , mail can only be received not sent?
Any ideas?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

What does updating delete folders on iphone?

Why is it that every time I plug in for an update, the update deletes all my file folders? I stopped using them rather than recreating them with every update. Thanks!

It shouldn't be that way. Before the update, a backup is made. After the update the backup is installed and all your apps, folders, settings, etc should be as they were prior to the update.
Try reinstalling iTunes.

GMAIL smtp settings

can someone please share their SMTP settings for both : psprcs.cfg and psappsrv.cfg
delete the password and email_username and then pls share the whole section of SMTP settings.
Here is what im using now:
*1- psprcs.cfg*
====================================================
[SMTP Settings]
;=========================================================================
; Settings for SMTP mail
; All controls under SMTP Settings can be dynamically changed
;=========================================================================
SMTPServer=smtp.gmail.com
SMTPPort=465
SMTPServer1=smtp.gmail.com
SMTPPort1=465
[email protected]
SMTPSourceMachine=localhost
SMTPCharacterSet=
SMTPEncodingDLL=
SMTPTrace=1
SMTPSendTime=0
SMTPUseSSL=Y
SMTPSSLPort=465
SMTPClientCertAlias=
SMTPUseSSL1=Y
SMTPSSLPort1=465
SMTPClientCertAlias1=
;SMTP User Name
[email protected]
;SMTP Password
SMTPUserPassword=XXXXXX
==============================================================
*2 - psappsrv.cfg*
[SMTP Settings]
;=========================================================================
; Settings for SMTP mail
; Allow Dynamic Changes under [Domain Settings] has no effect on these controls
;=========================================================================
; Dynamic change allowed for SMTPServer
SMTPServer=smtp.gmail.com
; Dynamic change allowed for SMTPPort
SMTPPort=465
; Dynamic change allowed for SMTPServer1
SMTPServer1=smtp.gmail.com
; Dynamic change allowed for SMTPPort1
SMTPPort1=465
; Dynamic change allowed for SMTPSender
[email protected]
; Dynamic change allowed for SMTPBlackberryReplyTo
SMTPBlackberryReplyTo=
; Dynamic change allowed for SMTPSourceMachine
SMTPSourceMachine=localhost
; Dynamic change allowed for SMTPCharacterSet
SMTPCharacterSet=UTF-8
; Dynamic change allowed for SMTPEncodingDLL
SMTPEncodingDLL=
SMTPGuaranteed=0
SMTPTrace=1
SMTPSendTime=0
SMTPUseSSL=Y
SMTPSSLPort=465
SMTPClientCertAlias=
SMTPUseSSL1=Y
SMTPSSLPort1=465
SMTPClientCertAlias1=
;SMTP User Name
[email protected]
;SMTP Password
SMTPUserPassword=XXXXX
=======================================
NOTE: the domain "iba-suk.edu.pk" is on google apps so it uses the same smtp/pop as GMAIL.

Thanks! Very comprehensive and easy to follow guide.
I followed it.
But im still unable to get it to work.
-Email send/rcv is possible to a freeware version of MAIL-ENABLE mail server by peoplesoft. But its not working for gmail.
-Email send/rcv to gmail (google app) account is also working fine from the server when using it thru Thunderbird email client or Outlook.
Some possible issues:
- i used the certificate from GMAIL.com (https://mail.google.com....) ; not Google Accounts ( https://accounts.google.com....)
- as in image 230.png of your blogpost; my root certificate name was not GeoTrust, it was Equifax Secure CA.
- i entered the password in all forms; plain, ciphered, ciphered with quotes, ciphered without {V1.1} tag...none worked
- i used PSCipher from another PS instance running on my desktop- as i do not have access to web-server and its folder on this setup

ITunes wishes to update deleted apps.

iTunes wishes to update deleted apps, they are no where to be found on my iPhone and seem invisible on iTunes, when I 'check for available downloads' they will ALWAYS appear and try to download, I pause them then delete them but they always come back, without fail.
Does anyone have any ideas? Before i say goodbye to crapple and go to android.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Smtp settings

Hi,
I'm trying to setup my Virgin Media mail account on my iPad2 and I know that I have to change the SMTP port but I can't see any way of doing that. I'm sure I must be missing something obvious:
I select Settings > Mail... > Accounts > Add Account > Other > Add Mail account and complete my details
On selecting Next the verification fails and I choose 'No' to try setting up without SSL (if I select Yes it just hangs for ages and eventually fails)
In the IMAP settings screen I then enter the correct host names, but I can't see anyway of changing the SMTP settings. There's no 'Advanced' button and other articles I've read talk about clicking on the SMTP address but doing that just edits the text for me.
Any ideas?
Thanks

It should work on both mobile network and WiFi.
What's not working?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Knowledge Base Updates
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SMTP settings don't change

Hi community.
I have a problem after changing my mail account and mail server settings because I moved my email addresses to another server. (The old server collected all my emails from various servers and kept them. Now I reverted that step to get rid of this particular server.)
After moving all emails from one to another mail server, which worked without problems, I switch it off. Then I changed the email settings on Mac, iPhone and iPad. Connecting to the new IMAP server and receiving emails works fine. While sending emails on Mac and iPad also works properly, I cannot send emails on my iPhone. The error message says:
>> Cannot Send Mail: The user name or password for "SMTP:[email protected]" is incorrect. <<
I can understand that these information are incorrect now. What I cannot understand is why the iPhone not just tries to take the new information I entered.
What I've done on my iPhone so far:
- Changed credentials and server for IMAP and SMTP.
- Deleted the accounts from the iPhone and created new ones.
- Reset my iPhone completely and restored it from iCloud backup.
No luck with any of these approaches.
Unfortunately the iPhone didn't bother keeping some of my apps and app settings after restoring, but it still sticks to the old account information regarding SMTP.
Is there a way to wipe the SMTP settings (or maybe even all email related settings) without having to start without backup and install and customise everything from the scratch?
My devices here:
- MacBook Pro with Mavericks
- iPad 4 16GB with iOS 8.1 (12B410)
- iPhone 5 16GB with iOS 8.1 (12B411)
Thanks in advance,
Rob

NotANewbie wrote:
As for the suggestion that I contact tech support, I tried that. I was simply unable to convince any of the several Verizon representatives that this was a throughput issue. This "Rick" I spoke to was very, very adamant that Verizon's only obligation was to provide email access from the Verizon website, and that if I could see the website Verizon had done everything it was supposed to do. And he was the supposedly high-level tech guy who seemed to know as much about the internet as my 10 year old. I gather his specialty was in helping people who didn't know how to set up POP clients, which wasn't and isn't my problem.
The service went out entirely after the most recent storm (this is on Madison Ave in Manhattan -- we don't have any lines above ground, and not too many trees outside of Central Park), but when it came back up the email seemed to work OK and the websites seemed to load better, though we now seem to be right back where we were.
There's definitely some kind of pause (latency-seeming) before emails go out that is not present when we access the internet via any other provider. The pause is similar to the site-loading delay.
I'm SURE it's my POP3 settings, Rick from tech support.
Call back and don't mention email at all. Show them the speed test results you are getting and some of the sites that aren't loading. Saying "email" sometimes puts tech in email troubleshooting mode, and it can be difficult to get them off of that track. You shouldn't have to be sneaky to get support, but sometimes you just have to.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

SMTP Settings for Podcast Producer

Recently our University changed email providers, which required us to change settings on our devices. I updated the SMTP settings in Podcast Producer to reflect the new service, however I am no longer receiving the administrator emails whenever XGrid starts or starts a job.
Here's the rub... the user notification emails are working fine using the same SMTP settings. Is there somewhere else that SMTP settings are stored in Podcast Producer that I missed? I am able to ping the SMTP server fine with no problems.
Best,
James McNab
Multimedia Producer, Drake University

Hi,
Check and see if this helps:
What firewall ports do I need open to connect to Office 365 for Education?
https://blogs.technet.com/b/educloud/archive/2011/11/30/what-firewall-ports-do-i-need-open-to-connect-to-office-365-for-education.aspx
Connect Office 365 to your Outlook desktop application
http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637593.aspx
Regards,
Flynn

IPhone smtp settings

I'm having problems with my smtp settings on my iPhone 3gs running ios4. Since upgrading it wont send emails, I keep getting a message telling me that one of the recipients is incorrect, even when doing a straight reply. All was working fine before upgrade.
The other problem is that when it does send a email, it sends it using a googlemail account I have even when I'm trying to send from my default pop account!
Any suggestions, I'm with Orange, the phone is officially unlocked from O2.

I'm having the exact same issue. My outgoing SMTP is my work server, which worked fine and then suddenly stopped about a week ago. My sysadmin said that it appeared the iPhone wasn't sending the password correctly. I tried it with and without SSL, but no go. I was afraid to delete the outgoing as I didn't know if it would affect my messages, but I guess I'll try that. Geez, there's only like 4 settings; I don't get how it can be an issue. Any other thoughts?
The other issue is that I'm trying to add a me.com account as SMTP. I used my proper name, password, etc., it said it validated fine, then it doesn't appear on the SMTP server list. Ideas?

Multiple email accounts auto sync no smtp settings transferred

I have about 7 email accounts set up in Mac Mail. When I sync these to my iphone the outgoing server (smtp) settings don't transfer and I need to type in each one for each separate account. Really quite a pain.
Anyone know how to make the outgoing server info sync over automatically so that it's the same as what I set up on the computer?
Thanks

Hi, thanks. They're not. One is a hotmail account and one a BTconnect. I can see what you're saying... the outgoing primary mail server in settings is set differently for each account.
The outgoing server for hotmail is set at smtp.live.com and the BTconnect is smtp.btconnect.com.
If I go into outgoing servers on the hotmail account it allows me to turn off all other servers listed, including the BTconnect one. BUT when I go into the BTconnect one to turn off the hotmail one, it's greyed out and won't let me... very confusing/frustrating!

How can I delete all printer settings?

This was not always the case, but I've been having problems lately getting good prints from a HP PhotoSmart Pro B9180 from my Mac Pro since I installed Photoshop CS5. The printing problems - washed-out colors, especially reds- also happened with older versions of Photoshop, so it may not be the app that's causing this. I uninstalled, then reinstalled the HP drivers but the uninstall didn't delete all the settings accumulated over several years of printing. After lots of lousy test prints using different settings, I decided to try printing from another Mac that has never used this printer before. The prints came out right when printed with Photoshop CS1, which has a simpler print dialog than the later versions. By CS5, it has so many variables that it was hard to figure out which settings are affecting the quality.
I also tried printing the same file from Preview to rule out Photoshop as the cause. It was somewhat better but not as good as the print from CS 1 on the laptop.
I'm just trying to start with a clean slate to eliminate some of the variables that may be causing the print quality problems.
Where is the file or files that contain the list of saved printer settings? I looked in the User Library and its Prefs folder but discarding the HP Printer prefs file didn't delete the settings.

It seems to me that you’re having problems concerning colour management/profiles. In that case I’m not of much help. But you can try to reset the printing system of OS X and afterwards install your printer driver again. To reset the printing system open System Preferences/Print & Fax and right-click somewhere on the white space underneath your listed printers.

OS update deleted my SMTP settings

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