OS X Utilities won't install Mavericks

I Am trying to do a fresh install of Mavericks on a mid 2010 Mac Pro. I downloaded the latest install of Mavericks from the App Store, then used Diskmaker X to create a bootable USB hard drive. It's an actual USB hard drive, not a jump drive. It boots up just fine to OS X utilities, but when I click "Install OS X" the continue button lights up but does nothing when I click on It. Disk Utility is working from here though. I've already partitioned the internal drive as Mac journaled with GUID so it should be ready to install on.

You can clone your drive, then boot from the clone to do the fresh install. I recommend this over restoring from Time Machine.
Both of these applications can be used to create a clone. You need an external drive large enough to copy your entire internal drive's contents.
SuperDuper! http://www.shirt-pocket.com/
CCC http://www.bombich.com/download.html

Similar Messages

Macbook won't install mavericks

I have a mid 2010 Macbook (the white model, last regular macbook to be made) and it won't install Mavericks. It currently has Snow Leopard installed because this is the only OS it will accept, any newer OS downloaded from Apple gives me the same error message while trying to install "Install failed, restart your computer and try again" and no matter how many times I try it won't allow me to install either Mountain Lion or Mavericks. I should also note that this laptop seems to be failing, the magsafe port is broken and the laptop won't charge, but will accept the plug as a power source and the DVD drive was broken and has been removed. Please help because this Macbook used to be running Mavericks just fine, but after a wipe of my HDD and an attempted reinstall it became glitchy and broken. I have also verified and repaired the disk countless times and nothing fixes this issue. Is my HDD failing? I just need to know so I can fix the problem, Apple charges too much for simple repairs

It was is lion or 10.7, now when I start up it goes straight to the maverick installation prompt. It goes through this for a few minutes then comes up installation failed. Contact the software manufacturer for assistance. So for some reason it's not allowing the installation of new so to be completed but I think it may have gone to far to restore old OS.

MacBook air won't install Mavericks, can't use utility to restore

I Tried to update the operating system on my 2013 MacBook air, it gets stuck about 12 minutes in then won't install. I have tried to use the disc utility to restore previous os but it says the disc needs repair but the repair function is not availabl. Any ideas how I can fix?
thanks

It was is lion or 10.7, now when I start up it goes straight to the maverick installation prompt. It goes through this for a few minutes then comes up installation failed. Contact the software manufacturer for assistance. So for some reason it's not allowing the installation of new so to be completed but I think it may have gone to far to restore old OS.

HT201364 I just bought a new mac pro retina and it won't install mavericks?

Hi,
as stupid as this question sounds when it says OSX 10.9 as the software version that means my new mac pro is actually already up to date with mavericks?
it wont allow me to update to mavericks which seems odd as its brand new. im assuming its already installed.
it says osx 10.9.
just checking what this means. Im in the process of buying office 365 for it and a mac mini so i wanted both machines to be the same so i dont have andy glitches. (tried pages but im a die hard word user for 20 years)
any help would be appreciated,
thanks
Niall

Welcome to Apple Support Communities
OS X 10.9 is OS X Mavericks, so you are already using OS X Mavericks. The problem is that your Mac is using a special OS X Mavericks version, so you may be getting a message saying that your computer is not compatible if you are downloading Mavericks from the Mac App Store. Ignore it.
Also, note that OS X 10.9.1 is the most recent version. To update your computer, open  > Software Update.

Macbook Pro Fuzzy Green Screen & Won't Install Mavericks

Hello
I've had my Macbook Pro 15 Inch since late 2011 and recently i've been getting this Green Screen that fuzz's & shows up randomally, so i uninstalled Mavericks and tried to reinstall it ever since i'd been having this problem. It won't reinstall and i need a little bit of help getting it fixed.

Have your friend try this:
Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
And, be sure there is at least 20 GBs of free space on the hard drive for the installation.

2010 Macbook Pro / OSX Snow Leopard / Won't Install Mavericks

A friend of mine has tried repeatedly to update his laptop to OS Mavericks, but when his computer restarts it gets stuck at that step and will not finish. What must be done to make the installation complete itself?

Have your friend try this:
Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
And, be sure there is at least 20 GBs of free space on the hard drive for the installation.

MB Pro won't install os x mavericks after re-formatting

Hi guys,
Basically, my macbook pro dec 2011 won't install mavericks os after I have formatted my mb.
What happens: with DU I checked the HD and no issues found, I formatted the macbook by using DU and erasing the HD (took about 4 hours - 3 times erase/overwrite procedure which was the second most safe way of erasing under options)..
I move on to install mavericks OS which at first asks me to login to my apple id, after which it says it will take 3 hours.. after an hour or so it starts saying 150 hours or whatever ridiculous number and it goes down and afterwards my mb just restarts itself..
Is my internal hard drive messed up physically or ??
Thanks
Max

Be sure to follow these directions carefully:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.
Now, you can upgrade if you need to.

My Early 2009 Mac Pro won't restart after installing Mavericks

I have installed Mavericks on my Early 2009 Mac Pro and all seemed to install just fine but when I restart the Mac then it won't get past a grey screen with Apple logo. It seems that it does get reasonabley far into the startup, it gets passed the grey screen with cricling progress thingmy under the Apple logo, then it flashes very quickly and after that it is a grey screen with the Apple logo and no further.
I did try installing Mavericks when it first came out and I had this problem so I just abandoned and reinstalled Mountain Lion from my Time Machine backup. However I thought that with Mavericks now at 9.1, maybe it would work okay this time but no change. However this time I do want to get it working because the lastest Final Cut Pro X requires Mavericks and I do a lot of video editing.
Here are the things I've tried which have made no difference:
Removed all peripherals, so that now nothing is plugged in except the original Apple Keyboard, my Apple trackpad and my Eizo monitor.
I tried starting it in Safe Boot mode but this made no difference.
I started it up in Recovery mode and it will start in Recovery mode. While in Recovery mode I checked the startup hard drive with Disk Utility, the drive is fine, as and I repaired disk permisions which made no difference.
I zapped the PRAM.
I connected it to my MacBook Pro in Target Disk mode and used ProSoft's Drive Genius 3 to check over the startup hard drive again and check disk permissions and all is well.
It still will not startup
I would be most grateful if someone could assist.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 3
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 4
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 5
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 6
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 7
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 8
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 9
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 10
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 11
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

I installed Mavericks yesterday. Now iTunes won't shuffle.

I installed Mavericks on my iMac yesterday. Now I find that iTunes won't shuffle and will keep repeating a song until I stop it.

To confirm, you've downloaded and installed Mavericks, and not just downloaded Mavericks, right?
If you have installed Mavericks, have you tried updating to load the current iTunes 12 software, to see if that might resolve this?
I'd probably also try using Disk Utility.app (Applications > Utilities) to repair the disk permissions, and also to check the volume for errors, though it's not at all clear that would help here.
If all that fails, see if Console.app (Applications > Utilities) shows any messages relevant to iTunes, if you launch that and then try the (failing) iTunes launch.

Since installing Mavericks, my HP Printer adds an extra page to every print job, and iCal won't synch via iTunes with the Calendar on my iPhone 4s. Can Mavericks be uninstalled?

Can Mavericks be uninstalled? Don't know if the discussion title pulled in all of my problem, so here it is again. Since installing Mavericks, my HP Printer adds an extra page to every print job, and iCal won't synch via iTunes with the Calendar on my iPhone 4s.
And no, I was a bad boy and had not been Time Machining. Guess I will now.
So, can Mavericks be uninstalled?

Uninstall CleanMyMac2 > How To Uninstall CleanMyMac
Uninstall Cocktail > Uninstall Cocktail for Mac OS X
Third party cleaning utilities are not necessary on a Mac and can only cause problems.
Your Mac runs maintenance in the background for you > Mac OS X: About background maintenance tasks
Growl is un necessary and can slow the system down > Growl - Removing Growl
If you want to monitor the system, use the pre installed Activity Monitor app located in HD > Applications > Utilities
Then restart your Mac.

After installing Maverick my computer, when restarted, only a gray screen appeared. My computer won't work at all...what happened?

After installing Maverick my computer shut down and when it restarted I couldn't get to the home screen. The monitor was grey with some dark grey shapes, it sounded like it was constantly running a program. My computer is sick!! HELP

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Maverick won't install! And I have nothing backed up...help please!

I updated to Maverick but now it won't install. It says I have to repair discs but when I go to utilities and repair they won't repair. Now when I turn on my computer it goes directly to the install maverick screen and I can't do anything else. My computer is not backed up (stupid, I know). Is there anything I can do to fix this? Is there some way to backup my computer to an external HD at this point? Can I revert back to mountain lion? If I go back to factory settings do I lose everything? What should I do??

Kelso,
If Eric's suggestion of Command+Q doesn't free you up, have you tried Force Quit? -- click and hold the black Apple icon in the far upper left corner -- Force Quit is SCARY powerful and I suggest it ONLY if you are all out of other options -- if FQ gives you the option to quit Install and other things, do so and when you reach a simple desktop or Finder window grab an external drive, plug it in, and backup your documents and non-App Store applications manually.
Then turn the machine off, have coffee or tea, and decide on your next course of action.
Final suggestion, when you do ultimately get back in order, get a Time Machine and use it. A 100GB external drive is less than $100....I suspect you may have already thought of this.
Good Luck.

I am trying to install Mavericks on my McbookAir, but it won't install, saying that my hd is used for time machine backups. I have an external HD connected to my mbAir that I'm using for time machine.

2012 Macbk air, with OSX 10.8.5. See my question above. Mavericks won't install on my Air's HD, says that both the HD - AND - the external HD (which has a different name from the laptop HD) are used for time machine backups. I've deleted my time machine plists, restarted, repaired permissions, turned time machine off, repeatedly selected the external drive in time machine preferences. HELP. (Install went perfectly on my desktop Mac, which also has an external HD for time machine).

I need to add that the only place I have the "Backups.backupdb" folder is on my backup external disk, and it's not on my HD :-( . If it were, I'd delete it!

Tried to install OSX Mavericks, Now Won't Install

Started to download and install OSX Mavericks on my Mac Pro laptop. For some reason download failed, and I get a message to that effect. Message says to go to "Purchased Items" in App Store and try to download again. Continually get message that there is an error and download fails. Any suggestions to get the OSX Mavericks successfully downloaded?

Ok so I worked out how to get into recovery mode. Turns out I was doing it wrong! I used an external USB drive to access recovery mode.
I ran disk utility which identified and fixed some errors on the HD. I thought this might solve the problem but when I restarted the same problem occurred. I then restored my time machine backup which thankfully worked.
I tried installing mavericks again! Upon restarting and completing the install, I got the message 'OSX has been installed. Your computer will now restart'. After the countdown had finished I got the beach ball which span eternally again, just like last time. After about 10 mins I did a hard reset and again OSX won't load.
Lame...

Trying to clean install Mavericks but hard drive partitioned and won't allow

My MacBook Pro 2012 was set up with a partitioned hard drive. Now, as I upgrade from 10.8 to Mavericks, I'd like ot use the Disk Utility to erase the hard drive and then use the interface to install Mavericks, but it won't let me erase the hard drive.
On the left side of the Disk Utility, below the main hard drive, there are two drives noted, with the OS and something else.
Can you suggest how to do something here? I'm stuck halfway.

I'm not sure what you are doing, but if the Recovery HD is still there:
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
           because it is three times faster than wireless.

OS X Utilities won't install Mavericks

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