OSX 10.8.5 MX340 "Printer Offline" Problem

This morning I changed to the Apple Airport wireless router. iPad, iPhone, and iMac internet works fine. Canon MX340 printer can receive jobs from Windows machines -- so I know it works and is on-line. However, I cant print from my iMac and the Printer status under "System Preferences -> Print and Scan" is "Offline". Very frustrated -- any help much appreciated.

craterbater wrote:
Ref: rkaufmann87: Cool, the smart way to do it!
Basically it does the same thing you did, reinstall.

Similar Messages

Windows 8/8.1: Printer Offline Problems

Windows 8/8.1: Printer Offline Problems
Are you getting an error that your network or wireless printer is offline when you try to print?
When you print to your network printer, does it fail, and when you check the printer status it says Offline?
Do you have problems printing to your wireless printer after your PC has been asleep?
If you answered YES to any of the above questions, then you have a problem with your network printer being offline. After some investigation into this problem, we recommend updating windows. Run Windows update to check that your version of Windows 8 is up to date.
There are a few windows updates that may help with this problem
1) Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
2) Install this Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
If this does not help, then please follow the steps list below which will give you a Workaround that may help with this problem.
Assign the printer a static IP address
An IP address is an Internet network address that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.
Get the printer IP address.
Press the Wireless button on the printer control panel to view the network settings.
Access the Network menu on the printer control panel.
Print a Network Configuration Page or Wireless Test Report page.
Once you have the printer's IP address, open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
note:
Choosing 'Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
If the browser fails to open the EWS after you click 'Continue to this website (not recommended)', refresh the browser window.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
In the EWS, click the Network tab.
In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
After the manual IP address populates, click Manual DNS Server.
note:
Keep a record of the manual IP address for reference.
On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
Method one: Use publicly available DNS server addresses
Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Method two: Get the network DNS information via your computer
Select your operating system, and then use the following directions to obtain the DNS server addresses.
Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.
When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
Scroll to and locate the DNS Server addresses.
In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Print a test page to make sure that the printer's IP address is the same as you assigned.
Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software.
Adding a Wireless Network Printer using Control Panel
Go to Control Panel and choose Devices and Printers
Click on Add Printer
The PC will search the local network and display the network printers.
Choose the printer and select Next
The system will then try and auto select a compatible driver
Select the current driver and Click Next
The system will then ask for a name for the printer. The user can change the name and then click Next
The User can then choose to share the printer
The user can select to make this new printer the default and then click Finish.
The new printer is now setup but this printer may be using the In OS driver (Class) rather than the HP Full Function driver.
To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.
Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties
Choose the Advanced Tab
Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.
Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.
The user should try this configuration and see if they still experience problems.
Please Note:
DO NOT Remove the Original Printer Icon from Devices and Printers as the HP Printer Assistant will stop working.
JonW
I work for HP

I have the printer offline problem. It started when I ran out of toner. I have now installed a new toner cartridge.
Your solution does not help me because I have tried to install Win8.1 and it failed.
I would just reinstall my printer but I have a long list of items in my print queque and I don't want to lose them.
Is there another solution?
Or is there a way I can save the print queue?
Mike

OSX and wireless (third party) print server problems - 'host is busy' again

The setup:
MBP running OSX 10.5.2
Zyxel NSA-220 (with latest firmware) hardwired to a Lynksys wireless router (running Tomato firmware)
Canon PIXMA iP4500 with CUPS+Gutenprint v5.1.7 drivers
I'm trying to set up the NSA as a print server. I can ping the NSA, it shows up fine in finder and I can access the shares on the discs - all wirelessly.
However the Canon setup program can't locate the printer when it tries to align the print heads, so I tried using Print & Fax to set up IP printing, with LPD as protocol and the IP address of the NSA, selecting CUPS drivers rather than the Canon ones.
The issue comes when I try to print and get locked in a 'Network host x.x.x.x is busy' cycle that never ends. I switched from M$ about 12 months and think I'm reasonably computer literate but feel like a mac newbie when problems like this hit. Grateful for any advice.

I helped another postee with a SimpleShare NAS. Reading the user documentation for the device, it showed the Windows connections using smb, ie you simply browse to the device via Network Neighborhood, double-click then select the printer name.
To use smb on the Mac, you select Windows Printing when you add the printer, then browse to the workgroup, then the Zyxel computer name and then the printer share name. Note that if the printer share name has spaces and too many characters, it can cause problems so keep the name short, such as iP4500, and don't have any spaces.
With regards to the current use of LPD as the protocol, this will be the cause of the network busy error as the device probably doesn't support UNIX print services (which btw is what you need to enable on Windows Server if you were to connect the same way).
One final note. The recent Security Update 2008-002 stopped some users from connecting to their current Windows share. One workaround has been to add the user account information into the queue name. This can be done by modifying the view for the Print & Fax Add Printer dialog box, so that the Advanced Printing option appears. Control-click on the icon bar in the Add Printer dialog box and then select Customize then Advanced. Within this selection will be the option to use Windows Printing via SAMBA. This lets you add the printer with all the necessary info, such as the example following.
smb://NSAusername:password@NSA_IPAddress/iP4500
Once you have entered the queue name, you can then browse to the Canon Gutenprint v5.1.7 iP4500 driver.
HTH
PaHu

Windows 2008 R2 - Printer "Offline" SNMP issue.

The issue:
Not unique from what I have read in these forums and elsewhere around the globe. But essentially, I have printers that go "offline" and only come back into life if I disable SNMP per printer port and therefore lose any "real" status messages.
Some Environmental Information:
- The printers and the print server are on the same logical subnet
- There is no filtering/Firewall between the printers and the print server and not relevant given they are on the same logical subnet.
- The firewall is disabled on the Print Server
- The SNMP community string(s) configured on the printer matches that of the print server port
- The manufacturing model of the printer varies. Various print vendor makes and models, of the 5-6 affected devices, all of them are different.
The following information relates to the newest printer a Ricoh Aficio MP C4501, manufactured and released in 2011 which is one of the models that has the issue
- The Printer's NIC firmware is up to date (applied myself as I work for this particular print vendor) and is fully compliant with SNMP V1, V2 and V3 and supports all relevant MIBs
- When the issue occurs, I can access the printer's web configuration page
- When the issue occurs, I can ping the printer device showing "offline" on the print server
- When the issue occurs, I can interrogate the printer device using an SNMP browser (many different types) on SNMP V1, V2 and V3 without issue
- When the issue occurs, I can monitor the device and get detailed status updates using SNMP V1, V2 and V3 in the print vendors own device management application as well as Spiceworks without issue
Note:
I am quite confident that there is not a communication issue with SNMP to/from the device.
I am quite confident that there is not an issue with the printers NIC in terms of firmware
I can get around this by disabling SNMP per port, but this is _NOT_ a fix because "actual" status' other than "online" are never reported.
Summary:
I'm going out on a limb here and suspecting that the root cause is not the device, firmware or print driver, but in fact something within Windows Server Print Subsystem. To that end and given there has been a huge amount of discussion on this issue,
is there any progress or even acknowledgement that this _MIGHT_ be a problem that Microsoft need to address?
--------------------------- ASE, CNE, CCNP, CLP, MCSE --------------------------

Hi Alan,
Lately I experienced this "printer-offline-problem" on my
Windows Server 2008 R2 Standard, Service Pack 1 . I found this thread on the internet and probably tried out everthing mentioned here. But nothing helped in my case. When I deleted and recreated this printer, it was in status Ready and was working as
long there was no restart of the print spooler service. Then it switched to offline and stopped working.
So I did open a support case at Microsoft as recommended by you.
It didn't help to install the latest hot fixes or to delete third party language monitors from the registry. What did help, I found out two weeks ago and I want to share it here for other people having the same problem.
1. Delete the "Offline"-printer and its port.
2. Search the Registry for the printer name. You might find these keys:
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Hardware Profiles\0001\System\CurrentControlSet\Control\Print\Printers\***problemprinter***]
"PrinterOnLine"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Hardware Profiles\Current\System\CurrentControlSet\Control\Print\Printers\***problemprinter***]"PrinterOnLine"=dword:00000000
3. Recreate this printer - done!
4. Test it by restarting the print spooler service - if you like.
If you cannot delete the printer, because you don't want to lose the print jobs in the queue, try to find the above mentioned registry keys and delete them. Then restart the print spooler service. The printer will
switch to Ready and start printing.
Microsoft then confirmed they have comparable cases like this in their database, but no information why there are these registry keys and why they arouse this problem.

HT3669 I am using a new Brother printer/scanner. I have scanned once but now it is giving the message "printer offline". how do I fix this problem

I am using a new Brother printer/scanner. I have scanned once but now it is giving the message "printer offline". how do I fix this problem?

You need to contact Apple Support to deactivate iMessage. https://www.apple.com/support/appleid/contact/

Printer 'offline' when actually not on wireless connection laptop

I have an Officejet Pro L7590, connected via a wired connection to my Linksys router.
My laptop runs Windows 7 32-bit Home Premium and is wireless connected to my router.
When I double-click the printer in 'Devices and Printers'. It shows 'printer offline'
When I print a document it goes to the queue, but doesn't printer.
I have already tried the following:
. re-install the printer
. install the printer as local printer, with as port the IP address of the printer
. install the printer as networkprinter
. run the Diagnostic tools provided by HP
But still the same problem.
When I connect my laptop via a wired connection to my router (without changing anything to me printer settings) the printer is 'online' and works fine.
How can I make the printer work when my laptop has a wireless connection?

Hi there,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I recently replaced my dead airport router with a netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer and yet when I try to print wirelessly I get the message: "printer not connected; printer offline".

I recently replaced my dead airport router with a Netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer; yet when I try to print wirelessly I get the message: "printer not connected; printer offline". Lexmark support verified that my printer was connected to the new router and the problem was with the computer's printer configuration and they could reconfigure it online if I paid for their "Premium Support" services ($119 for one year, 3 fixes). I declined, feeling sure that this is something I could do if I knew how. Could it be an incompatability issue with OS 10.8.3?

You saved me $$$ that I can ill afford on my fixed income. I was very unhappy with the "support" from Lexmark... what a rip off! Thank you dwb!

HP Laserjet P1006 won't print "Printer Offline"

My hp laserjet p1006 won't print and the error message says "printer offline". The printer does show up in System Profiler. The printer is on, and connected via USB. Ready light on printer is on. Sometimes the orange light blinks but is mostly off. I tried different USB ports (eliminating the hub) and switched out the USB cable. Restarted computer and printer, updated driver and repaired disk permissions. I recently switched to Snow Leopard but the printer has printed since I switched numerous times.
I had this problem 2 weeks ago and finally it fixed itself, but since a restart it doesn't work. Any suggestions?

Ken Spiker wrote:
Yes, I just downloaded the Apple HP update 2.3. The driver that was showing in my Printer Setup Utility was 1.2.0.224. Now I downloaded and installed 2.3 but the Printer Setup Utility only shows 1.2.0.224. 2.3 is not listed in the driver list. Why is that?
2.3 is the version of the update, not the version of the driver.
According to http://support.apple.com/kb/HT3669, 1.2.0.224 is the correct version of the HP driver.
Final question: why do I have problems nobody else does?
People are having a variety of problems. It may be because of permissions, previous versions of the HP software that was installed and not deleted. Since there wasn't support for this printer on Snow Leopard until the 2.2 update, it's hard to guess what the issue was, but you're not alone - read some of threads here.
If you run into this problem again, delete the <hard drive>/Library/Printers/hp folder, delete your printer from Print & Fax, then run Software Update and re-add the printer.
Hope this helps.

HP Laser Jet 3050 - Printer Offline

I had this problem earlier this year, and I just reinstalled the driver and all was fine, but not now.
Literally, my printing just stopped and I was getting the error message "Printer OffLine" so I went to HP downloaded the correct driver, but when I run it thru the HP Utility, there is no option to select the printer by name - the selection box is simply blank. (previously it showed the printer name).
The HP Driver has not changed in a few years either, so I know it is not them.
Any advise???

I deleted all of my HP Software and re-installed and it works.
But this is driving me crazy why this happens??? I will pay special attention the next time I do ANY software upgrades and make sure that I print right away.

Hp laserjet pro cm1415 printer offline

I am running windows 7 on my laptop. Every few days or sometimes just several hours latter I can not get anything to print. It says printer offline and I have to re-install the printer to print anything. Today even though the printer says it is working my computer can not even find it. I have turned the printer on and off and run the wireless network test.

Hi cwgfarm,
Do you have the same issue on another computer?
Run the following utility:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02726548&cc=us&dlc=en&lang=en&lc=en&product=408...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Epson Workforce 500 and HP OfficeJet Pro 8500 - "Printer Offline"

This week I downloaded an Epson printer driver update from Apple's Software Update. I use an Epson Workforce 500 with my Mac Mini computer at my office. Since installing Snow Leopard originally I had experienced no problems with the printer but assumed that if Apple was telling me to install a driver update, I should do so. Big mistake!
After installing the driver update I was unable to print anything. When attempting to print a page from Safari or MIcrosoft Word, everything initially seemed ok, until I saw my printer icon bouncing in the Dock with a yellow symbol indicating "Printer Offline." After searching the Apple site and various discussion boards I spent an entire afternoon attempting all of the recommended fixes with no results. Since I cannot operate my business without a printer, I decided to simply purchase a new printer hoping that this was simply an Epson problem.
I am now the proud owner of an HP OfficeJet Pro 8500 Premier All-in-One. Unfortunately I am still suffering from the "Printer Offline" message whenever I attempt to print anything. After spending another afternoon on the phone with a tech support person from HP, I am still unable to print. I have done all of the following:
Disconnected and reconnected all cables between the computer and the printer.
Switched the USB cable to a different USB port on the computer.
Restarted the computer and the printer.
Unplugged and replugged the computer to reset it.
Checked to confirm that the printer does show up under USB on the System Profiler.
Deleted any old print jobs in the print queue and made certain that the printer was not in pause mode.
Tried to print from various programs with the same result.
Although this printer does appear in the printer list, deleted it and then added it again under the Printer and Fax area of System Preferences.
Uninstalled the HP printer driver, restarted the computer, downloaded HP's latest driver for this computer from their website under the instruction of HP's tech support person and reinstalled this driver and again performing all of the above.
Repaired disk permissions several times.
Reset the printing system under the Printer and Fax area of System Preferences.
I have been unable to find any further possible fixes in any of the discussion boards either on the Apple or the HP site. After doing everything listed here the HP tech support person felt that the problem must be with Apple rather than HP since the problem developed initially after the Epson printer update and then occurred with both the Epson and the HP printers.
I have an appointment later today with an Apple Genius at my local Apple store to see if I can get any advice. Any suggestions from anyone on this board would be greatly appreciated since I do need my printer to carry on in my business. At this point I am desperate to the point of considering the replacement of my computer but am hesitant to do so suspecting that the new models should be released soon.

HI and Welcome to Apple Discussions...
Try downloading and installing the 10.6.1 combo update. It's OK to do this even though you are already running 10.6.1. One of the "fixes" .. "some printer compatibility drivers not appearing properly in the add printer browser"
http://support.apple.com/kb/DL930
Make sure and repair disk permissions after the installation.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Always make sure your Mac has sufficient disk space available.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 10% to 15% free disk space at all times.*
Carolyn

Windows 8.1: Printer Offline Issue

Windows 8.1: Printer Offline Issue
If you have seen issues where your laptops/tablets has been taken from a private (home) network to a public network and then not been able to print when returning back to your private (home) network. This is most likely due to the public network settings not being reset back to the private (home) network settings. If this sounds like an issue you are having- try resetting your network settings by following the steps in the documents linked here:
For Ink Printers, please visit this document to help resolve your issue:
Print Jobs are Stuck in Queue
For LaserJets, please visit this document to help resolve your issue:
HP Laserjet - Printer offline and unable to print on a network in Windows 8.1
Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
If you experience this issue before you apply the patch, you must manually reset your network settings for this patch to function. Please refer to the above documents for manual reset help.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Hello All,
The printer goes offline due to proper driver is not installed correctly or if the printer port is not selected correctly.
I would suggest that you check the printer port (if the printer is connected via USB then chck if you have selected USB001,002... OR DOT), if the printer is connected via Network then check if the printer is selected via TCP/IP and then check the results.
Alternatively, you may uninstall and reinstall the driver and then check the results.
Regards,
HP Laserjet team

HP Photosmart CQ521B printer offline

Hi,
I got a HP CQ521B Photosmart printer a few months ago,
It saddens me to say that it was not that easy to get it connected to the wireless and I like to consider myself as computer savy.
Anyhow I did manage to connect it and it worked fine, for about 2 months, when yesterday overtime I try to print something I get the following message:
"Printer offline"
Now the printer IS connected to the wireless, the blue light is constantly on and when I print the wireless info page it comes up with the right connection etc, as far as I can tell.
The "Printer not connected" message appears both on a macbook and a win7 pc by the way, so it cannot be something that these devices need fixing. I would expect one of them to be working if the problem was computer related.
But then again I have been pleasently surprised may a times before when it comes to PCs...
Also I downloaded the 2x diagnostics files from the HP website and one says there is a problem with the connection (duh) and then asks me to reboot and see if the problem persists (which it does) and the other is supposed to be a fixing application of sorts, but the green bar stops at about 1/5th of the way and just stays there.
I let it run for a good 15 min and the bar did not make any progress.
Does anyone know what is going on with the machine? I am getting a bit desperate cause the next thing to do would be to install and unistall drivers etc etc and I don't want to go down that road.
So, would anyone know why out of the blue, when everything runs fine and smoothly the computer says:
"Printer offline"
Oh, plugged a USB cable to the macbook as well to see if it would make any difference and guess what?
"Printer offline"
Thanks for your time and your help would be very much appreciated.
Kindest Regards,
y

Its probably not Windows firewall, but more likely your security system's firewall. Try to disable the firewall in the security system.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Lexmark Optra S 1255 and mac 10.6.8--not working? I have a 1284 cable, installed drivers, but it just swirls and states "printer offline"? Anybody? I really like this old laser printer. thanks for looking

1. Hello
2. Problem with old laser printer and compatibility.
3. My computer is a iMac
4. running 10.6.8
5. printer: Lexmark Optra S 1255
6. bought a IEEE 1284 printer cable
7. installed drivers
8. When I add the printer, it just swirls and state"printer offline"
9. Any advise would be greatly appreciated?

Explain #8.
Did you restart after adding the drivers?
If you open the System Profiler, under Firewire or Printers what do yo see?
(Apple Menu/About this Mac/More Info/Firewire or Printer)
If it sees them then you know it's a configuration problem.

Deskjet 3520e all in one printer network problems

Hi All.
I have a brain teaser for the technical types out there hoping someone can shed some light on a weird sort of problem.
History: All has been fine with my g6 Pavillion latop 64bit W8 and 3520e all in one printer and working as always very well.
Oct 16th 2014 My broadband service went down and after many communictions with ISP eventualy received (Nov 4th) and installed a new "super hub modem".
OK so far, Managed to connect laptop via wireless router and connect to internet etc., however . . . I cannot get my printer to network as before, I can use it via USB port but if I try to network it, The Cyan ink cartridge reports as being broken or damaged even though 3/4 full and will not allow printing, but when connect via USB port the Cyan ink cartridge registers normal and will print as expected.
Has anyone else come across this problem?
If I go down the route of uninstalling and reinstallin the Printer software is there a set order in which to do so?
In the list of programs these four are shown. .
HP Deskjet 3520 series Basic Device Software
HP Deskjet 3520 series Help
HP Deskjet 3520 series Product Improvement Study
HP Deskjet 3520 series Setup Guide.
I would like very much to get back to network printing if at all possible.
The router IP address is 192.168.1.3
The printer IP address is 192.168.0.1
I have been led to believe that as the addresses are so close this shouldnt be the cause.
I must add that in the past I have had occasional printer software problems which I was unable to resolve without help from the technical centre and I would prefer not to restart the installation if at all possible.
Your comments would be appreciated.
Thanks in advance.
Un1corn.

Hi @Un1corn
What exactly happens when you try to convert from USB to Wireless and configure the printer to the Virgin Media Super Hub? Do you get an error message of some sort?
Maybe there is a firewall on the Super Hub. Do you have the model number for this device? I can look up some information to see what could be casing the issue.
In the meantime, running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

OSX 10.8.5 MX340 "Printer Offline" Problem

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