Out of warranty support rip off
I have an Aspire M5-583p laptop that I just upgraded to Windows 10 and installed the new drivers recommended from Acer. I found that I had an issue with the microphones were not found by the sound input on my device manager and called support online. The tech named Suresh for the out of warranty contractor remote in and after only pinging an IP address of 127.0.0.0 (this will always fail) told me that I have a corrupt windows DLL file and if I purchase a support ticket (ranging from $99.00 to $299.00) that he would be able to resolve the issue. I said that if it was a Windows DLL issue that I was going to call Windows support and he said that Windows support would only be transferring me back to their support site. When I asked to have him send me a copy of our transcript he closed our conversation out and dropped the link. After that I went ahead and re-downloaded the Realtek Audio Drivers and resolved my issue (in which Suresh vehemently said that the driver was not the issue).
Hi realswampdog,
Sorry, that's not a good experience for sure. Can you send me a bit more information about how you got to this support team, and am I correct in assuming that this was a chat session?
I'd like to review and hopefully provide some useful feedback to our teams internally because that's not the experience we want people to have when they do have an issue that it outside of the warranty entitlements.
Thanks,
Cory
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It depends on what you mean by "barely one year old". If the iMac is only a couple of days out of warranty, Apple's been known to make exceptions and extend the warranty, though it's by no means guaranteed. If it's several days or more out of warranty, then Apple will fix it, if it's a hardware problem, but the repair won't be free. This is no different now then it would have been with a Mac purchased back in the 80s.
Why the drive failed, if indeed it has, is impossible to say. Could have been a static shock, a weak component that failed when power was applied, or a mechanical fault in one of the tiny parts used in optical drives and hard drives that finally broke.
Regards. -
HT201401 If the outer covering of Iphone 5c USB is ripped off then is that included in the warranty?
If the outer covering of Iphone 5c USB wire is ripped off slightly then is that included in the warranty?
only if Apple believe it is a manufacturing fault
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Have you check the following?
Verify that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings
Ensure that your device is using the latest software.
If your issue is still unresolved, perform a software restore in iTune -
What are the support or replacement options for my out of warranty phone?
My beloved 3G, that I use now as a jump drive and an iPod, just died. Dead dead. No response from any buttons, no reset ability, no restoring... Nothing, other than if i charge it it gets really hot. Really really hot.
I have purchased two MacBooks, four iPhones and one iPad over the past three years for myself and my family, and I am wondering what support apple will offer me for my new doorstop. I know it won't be free and I understand that..... But????? Anything? Anyone know? Can I upgrade? Replace? Repair?
Thanks in advance.There is nothing special provided in this regard regardless how many Apple products you have purchased over the last 3 years.
Apple offers an out of warranty or not covered under the warrant "repair" price, which pays for an exchange for the same model at a significantly reduced price off what was the full retail sales price. The cost is $199 plus applicable sales tax and the exchange will include a 90 day warranty. This does not require signing a new two year contract with AT&T. This will be for another 3G - the same color and storage capacity. Not sure if Apple offers this for an iPhone that is no longer activated with AT&T, but as already provided, there will be no charge at an Apple store to have a diagnostic check run on your iPhone to determine where the problem lies. If only the battery, Apple has a price to replace the battery only, or you can use a 3rd party for this, or try to do it yourself if you are so inclined.
http://www.apple.com/support/iphone/service/faq/#warranty7 -
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Go to your Applications folder and find a file called "Install OS X Mavericks". Send it to the trash and delete it. Then try the download again.
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I purchased a Mac Book Air computer 2 months ago in a BEST BUY store in Guadalajara, Mexico.
I was working on my computer when it went off and the battery indicator stoped being on the top bar.
I took the computer to the store, and the people from the geek squad took a look at it, and told me that the problem was the battery, but that I should not worry because just 2 months had passed since I purchased the machine, so I should have the warranty from Apple, and I had also purchased the extended warranty from Best Buy, so I was covered.
The took my computer and gave me a receipt.
2 weeks or so after this I get a phone call from the repair shop to where they sent my machine. This are their infromation:
Making Touch Services, S.A. de C.V., Servicepro ( Suc. Guadalajara)
Niños Heroes 2828 Planta Alta · Jardines del Bosque · Guadalajara, Jalisco · C.P. 44520 Tels. (33) 1204 5114 y 1201 7906 · www.mtsmx.com · [email protected]
And they tell me that the computer had been "inmersed in liquid" and therefor my battery, "the flex" and some board had to be replaced, and since the computer had been "inmersed in liquid" (those were the exact words used) the warranty was void, as well as my extended warranty, so if I wanted my brand new computer working again, I have to pay them $4,216 mexican pesos.
The whole situation is ridiculous because the computer is new, I paid for an extra warranty to protect my equipment, and of course I did not "inmersed" my computer in any liquid. However the use of those words is very important to the case, because that "improper use of the equipment" allows them to claim a void warranty and charge me for a reppair of a new equipment!
I asked them for proof of what they were claiming, and they sent a picture of a "flex" on top of a table that had "watery salt stains caused by summersion"
When I Asked the to take a picture of my computer and send it to me, of coursed they did and of course there is no other component that shows any of the damage that appears in the flex.
I am outraged at the whole situation, and I am sure that this would have never happened in the USA. I have been working with apple computers for over 10 years, I currently own 6 apple computers, and this is the first time I am beeing ripped off like this.
How can I get a hold with someone at apple to review my case?Mexico
Apple Store (Consumer and Education Individuals)
001-800-MY-APPLE (001-800-692-7753)
Apple Store (Small Business)
001-800-692-7753 -
I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Is it possible to request Express Replacement Service (out of warranty) through the online support?
I fell in a river with my iPhone 4S in pocket and after trying the various tips for drying it out, etc, it will not turn back on at all and it is pretty clear it is kaput. I have determined my best option is to send it in to Apple for an out of warranty replacement, and I would really like to pay for the Express Replacement Service so I can get a new one ASAP (I live nowhere near an Apple Store, so that is not an option), but I do not see anywhere to request this through the online support method. Anyone know how one can request ERS online? I would just call in to request it, but I can't do that without a working phone.
If it has been less than 12 months, the "Deauthorize All" command will be grayed out. However, if you contact iTunes Customer Service, they can enable it for you.
Do not start a new account unless you really need it.
And yes, going forward, deauthorize a computer before doing any work on it. If the computer is working and accessible, you can authorize/deauthorize it as often as you wish. -
Why can't I open iTunes or apps on ipad1? And why do apple not support the latest update for ipad1 when it's less than 2 years old. I am sick of huge corporations ripping off joe public!
And the processor limitations.
iPad: RAM - 256MB, Processor - 1 GHz Apple A4
iPad 2: RAM - 512MB, Processor - 1GHz dual-core Apple A5
iPad 3: RAM 1024MB, Processor - 1GHz dual-core Apple A5X
Similarily, the iPad 2 did not get Siri and some other features in iOS 6.
Cheers, Tom -
APPLE TECH TEAM SUGGESTED TO REPLACE MY MACBOOK PRO'S LOGIC BOARD FOR 2ND TIME?All the funtionality and applications is working fine but my screen backlight is off.If i expose it to direct sunlight , i can see what is running on my MAC(out of warranty)
likely display inverter board.
did you get your inverter board replaced already?
Did you have a question?
If the diagnostic in shop indicates same, thats 1000X better than anyone can do online in "diagnosis" (not really genuine diagnosis of course) -
How much will apple charge me to replace my iPhone 4s out of warranty in the uk?
You can look this up yourself:
http://www.apple.com/support/service/ -
My iPod's OFF/ON switch is not working and I have checked over internet that this problem is very common with iPod Nano 6th generation, my iPod is now out of warranty period. What shall i do now?? Please Suggest!!
You can do an out-of-warranty replacement at an Apple Store for a fee, get a 3rd party site to repair it, sell it for parts, or get a new one.
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Case foot fell off - 2 weeks out of warranty.
Purchased a new Pac Book Pro13 last June just 2 weeks out of warranty, one of the feet have fallen off. I have been searching for a replacement but have been told I have to replace the case bottom! Its scratching desk surfaces and I really have to replace the foot... any ideas?
Buy a pack of self-adhesive small felt pads and DIY ?
(http://www.nationalartcraft.com/subcategory.asp?gid=16&cid=183&scid=499) -
$15 out of a $25 itunes gift card? ripped off!
i recently recieved an itunes gift car for $25. when i redeemed it i only got $15 on my itunes account. what the heck?. can someone from the itunes staff please fix this or contact me to work it out? i feel really ripped off. and would like to get my full $25 of itunes cash.
Click here and ask.
(55366)
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