Outage in Summit NJ

Just checking to see if anyone else is experiencing issues. You can still get to the internet, just some sites are affected. Opened support ticket today with a resolution time of 48 hours. I've got no faith that their "network engineers" will solve the issue. I explained the fact that the trace route drops out on the 5th hop and it's been doing it for 2 days but the support rep treated me like I was speaking a different language.

Sorry to hear about your problems with the service. We have copied your post to our private support board so we can get more information. Please refer all correspondences there.
Anthony_VZ
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Apple TV and Remote Problems using Airport Extreme

Had issues with power outage last summer just recently got back to resetting airport extreme , and now my apple remote does not work evan after changing out battery's for my apple TV . The TV comes up trying to set date and time and never makes a connection, so Im unable or unaware of another way to get to the apple settings to check settings.

The fist problem is date and time.
Assuming this is not the first time you have used your Apple TV
You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
Also try restarting the router.
If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123
Once you get that sorted you can look to sort your remote.
Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

Internet outage in southwest michigan

We have had some weather issues here and we have not had internet for over a day. Is there an outage?

Find out who your provider is, as I believe all of Michigan was in fact sold to Frontier back in the summer. Speedtest.net's GeoIP provider probably hasn't updated their database yet to reflect the changes, or Frontier hasn't moved you over to their network entirely if that's the case. Try a WHOIS at http://whois.arin.net on your IP address and see if it says "Frontier Communications of America" as the owner, which you can get at http://www.whatismyip.com/ . Please make sure that you do not post up that IP address. This will be doable if your connection is working.
Otherwise, can you describe to us what exactly the modem is doing? Is the DSL light flashing? Is the DSL light solid and the Internet light red/out, or is the Internet light Green but you cannot transfer anything?
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The first to bring me 1Gbps Fiber for $30/m wins!

OUTAGE 6-01/2010 Yorktown, Mohegan Lake,Crompond NY

Yesterday (6/01/2010) I reported an outage affecting parts of the town of Yorktown Heights, NY (particularly sections of the Mohegan Lake, NY area). I use a Motorola Droid.
As of now, 6/02/2010 at 11:05 a.m. this has not been resolved.
We had a bad thunderstorm yesterday (6/1) afternoon. After that, in my home, where I have ALWAYS received strongest signal (consistent 4-5 bars) signal dropped to 0-1 bar with continuous switches from 3g to 1x. Impossible to place outgoing calls; data connection extremely erratic, etc.
Interestingly, when I opened Google Maps and kept GPS disabled (so that it would rely on cell tower fix) -- it gave me a location of being in Garrison,NY -- which it has never done before (it always had reported me as being in Mohegan Lake, NY (and it always showed me as being off of Lexington Avenue close to its intersection with RT. 35/202). So I know that the closest tower is not functioning properly !! I have an older VZW device which also lacked signal within my home (so I know there is nothing wrong with my Droid).
I called VZW last evening and reported this problem. After calling VZW support -- I drove around my local area and was able to receive a good signal in several other spots not near my home (for example at the Cortlandt Town Center on Rt. 6 in the area bordering Mohegan Lake/Cortlandt Manor, NY -- the signal strength was 3-4 bars with good data speeds,etc...)
I hope this issue is resolved soon.

cfw0610 wrote:
Follow up to my prior post.An aside -- several of the cell providers in my area share towers (lease them). It just so happens that my son has a pre-paid T-Mobile phone which also has been having issues since Tuesday. He called T-Mobile today and, unlike VZW's customer service was given an accurate and truthful explanation: T-Mobile told him that 2 local towers were out since and because of the storm -- He was even given their geographic location ! and told an ETA for repair. They didn't hem and haw and make up stories -- they told him what was wrong, where, and when it would be fixed. That's the way to treat customers.
You have presented a very interesting series of events.....what was the ETA given for repair? And who was doing the repair work? Verizon? T-Mobile? Some other company? Perhaps Verizon IS in the dark or has little to no control of the actual repair process if they are simply one of the "lessees" of the tower(s) in question. It still seems they should have the same information as the other providers in the area, and giving YOU the runaround is not right.
Keep us posted.....I'm curious to see how this all resolves!
PS - Many years ago in my college days I would drive the Taconic Parkway to and from home upstate to Stony Brook - and we'd spend summer weekends at my aunt & uncle's place on Lake Mahopac - beautiful, beautiful country! And I loved driving the Taconic - so much prettier (and cheaper) than the Thruway!!!

A few days ago i bought the macbook pro in a Providence. In late Summer i will come back to my Country - Ukraine. I would like to know about a tax for my laptop. Can i return tax? Through the TAX FREE or return in airport? What should i do?

A few days ago i bought the macbook pro in a Providence. In late Summer i will come back to my Country - Ukraine. I would like to know about a tax for my
laptop. Can i return tax? Through the TAX FREE or return in airport? What should i do?

You need to talk with the tax authorities in the countries to which you traveled and that of your home country. We are all end-users liek you and not Apple agents.

I have a 27 in. iMac with the latest version of Snow Leopard. When Lion comes out, will it be software I purchase and download online? I am trying to prepare for cost and don't have a point of reference, having been a Windows guy until last summer.

I want to know what to expect in terms of moving from one OS to another. Having been a Windows guy until last summer, my only experience is going from one version of Windows to another, which is usually a fairly costly purchase. I will want to go to Lion, but as a retired teacher, my income is fixed. I am not looking for a specific price, I am sure that is unknown, but I would just like to know help Apple does these things so I won't be sadly surprised.

Historically Apple has sold OS X upgrades via DVD media however with the advent of the Mac Apple Store that throws another possibility into the mix. That's about as much as I can say as these forums don't allow us to speculate about future products. As for the cost historically Apple has priced OS X upgrades between $29-$129, the last upgrade (Snow Leopard) was only $29 but that was an exception. Again we cannot speculate on these forums about that. The good news is that Apple is unlike Microsoft which makes OS upgrades expensive and complicated. The choice with OS X is do you want a server version (most users don't need one) or a single computer license. The users that buy server versions tend to have a number of Macs they manage from a server, most consumers don't have this issue.
Keep reading the news, as you know Apple has announced a Summer release for Lion.
Upgrades on OS X are usually very simple. I've upgraded from Tiger to Leopard to Snow Leopard and each transition has been very easy. With any major OS upgrade there are some basic rules to follow, for example always, always, always backup prior to any update. When Lion is released to the general public post again for what to do to prepare or even do a Google search on "How to prepare for OS X upgrade" and you will find a number of articles that will provide some suggestions and valuable insight. You can also re-post here and users will be happy to assist.

Brief random network outages

Hi
We have a networking issue that I hope someone may be able to help me with.
We run a Windows domain - single domain, single subnet. Three domain controllers: Windows 2012 R2 Standard, Windows 2008 Standard (32bit) and Windows Server 2003 Standard. The Win 2008 DC holds all the FSMO roles. DNS is setup on the 2008 and 2012 DC's
with the 2008 DC having a secondary DNS server installation. DHCP is setup on the 2008 DC. The 2003 server only functions as a DC - no roles apart from that are installed and it will be demoted very soon.
Two member servers: Windows Storage Server 2008 (64bit) and Windows 2012 Standard. The Storage server hosts 99% of our data with the other 1% being on the 2008 DC. Two email server software installations (not Exchange) - one on the storage server and one
on the 2012 R2 member server. NPS Routing and Remote Access is configured on the 2012 member server to handle VPN connections.
35 client PC's: 34 run Windows 7 and one runs Vista.
We have two Draytek routers on the network - one acts as the gateway to the Internet and the other provides wireless coverage. There are two networked printers - a Ricoh MFD 'workgroup' printer and a small mono Brother.
Network shares are accessed via DFS. The Servers, the Ricoh printer and routers have static IP's, most of the clients and the Brother printer use DHCP.
All cables terminate at one of two patch panels which then feed to one or more switches. Small desktop switches are used to expand the network where needed. The network is divided into two segments, hence two patch panels, but both run under the same 192.168.0.xxx/255.255.255.0
subnet.
Before we upgraded all our computers to Windows 7 the network was fine. The present network was built using CAT5 cabling in 2004 (we'd used BNC before that). We rarely had any network issues and when we did it would affect all clients. When
I first introduced Windows 7 it was on three PC's and one or more of them would randomly have problems accessing the network and Internet.
When I upgraded all our machines to Windows 7 we are seeing one or more machines experiencing network problems most days.
What happens is the (any) computer will suddenly stop - Applications accessing files across the network e.g. email and Access will hang and report as (not responding) and the 'busy' cursor appears. Try and save an office document and the busy cursor appears
and the application hangs. The Start menu is not accessible - for example I always have my Taskbar hidden and when this happens on my machine moving the mouse to the bottom of the screen does nothing, the Taskbar stays hidden. Sometimes, the Taskbar may
appear, but nothing happens when the Start button is clicked. When trying to access shared folders via Computer the green bar slowly moves through the Address Bar and after a while it reports the share is not accessible. The affected computers are also unable
to open any web pages.
The hang will last for anything from 20 secs to a minute or more after which the computer will continue operating normally. On very rare ocassions the the computer will not recover after 10mins or more and I have to force a shutdown but I assume this is
not directly related to the issues I am seeing.
The short outages are completely random and leave no trace of a problem in the System or Application Logs. When a machine does not recover (which is very rare) the System Log reports that a DNS server could not be reached.
This will happen on a single PC and others will be fine. But, it may affect several PC's over the course of a day.
When the outage happens I can Winkey+R, open cmd.exe and successfully ping the DNS servers by IP and name.
All the systems are up to date. I ensure that Windows Updates are installed on the Servers when they are released and the clients are updated the next day via WSUS.
I am pretty sure that this is also affecting Active Directory. I am seeing transient errors on the Domain Controllers where, for example, a Global Catalog can not be contacted. Both DC's are GC's and when I run nltest to test the connection to a GC within
30 minutes of the error being reported the test passes. I assume the servers are also experiencing these random outages.
The problem I have is that because they are random and because, on the clients at least, no errors are logged I cannot reproduce the problem and have no idea what may be causing the issue.
The problem is not a general network issue as it randomly affects one client at a time - if was a general network problem I would expect all the clients to lose connectivity.
Has anyone else seen a similar issue and know what the cause was, please?
Thanks

how old is the server?
How old is your network switches?
Any computer or server with NIC or network switches going south, may cause the intermittent issue.
They may flood the network with packets thus hang the system.
Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
IT Stuff Quick Bytes

HT202570 My buisness address does not show up on apple maps as a correct address. The address is 1351 summit drive jasper AL 35501 and we have been here for 8 years.

I have been at my buisness for 8 years and the address does not show up as an address in apple maps on any of my devices. How can I fix this? My address is 1351 summit drive jasper al 35501.

@Kilgore-Trout, there is no "contact us" at the bottom of the Apple Map. All I get is report the problem...move the pin, which I have done numerous times. Google maps gets it right & due to that fact, we have to tell vendors to NEVER use Apple Maps when getting directions for deliveries. I love apple, own all their products and now my BMW i3 is using their maps & I would love to have them be responsive.

Cannot login to my usual account after power outage

Had two power outages last night; machine survived the first one, but after the second outage and restoration I cannot get in to my usual user account. What happens:
Grey apple screen, normal
Blue screen with progress bar indicating that OS X is loading... before the indicator fills all the way to the right, it exits to a blue screen [of death] with a mouse cursor (which works) and just stays there. It goes no further. Rebooting obviously does not fix it; I rebooted a dozen times trying to get beyond that.
What I've tried that hasn't fixed it:
Rebooting
Unplugging and replugging, both computer side and wall
Repairing both the disk and permissions--done, no effect
Safe booting and attempting to log into the account under a safe boot--it loads the wallpaper and hangs right there, no dock, no menu loaded
Removing the User/~ Preferences folder
I believe that what is causing the problem is some login startup item. However, since I cannot even log in in Safe mode, I can't start the System Preferences Accounts panel to remove login items.
Question: Is there another way to remove the login startup items? Removing the Preferences folder has not helped. I'm missing something. What is it?
I can log in to any other user account. I am currently in Root.

From the root account, open the Accounts pane of System Preferences and delete the login items for your normal account; an admin account should be able to do this for any account on the system, while non-admin accounts can only be used to change their own login items.
If removing the login items does not fix the issue, remove other parts of the home folder until you are able to log in to that account. If you've removed/renamed the entire home folder and aren't able to log in successfully, check that the permissions on the hard disk allow all accounts to read it; if you still can't successfully log in to that account, restore a previous version of the NetInfo database.
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FiOS Digital Voice and Internet Reoccurring Problem with Outage at Same Time Every Night

I was hoping someone could help me out or enlighten me as to what may be going on.
I've been having problems the past two nights (5/17 and 5/18) where at 12:45am CST, both the internet and Digital Voice service go out. The problem with this is that the outage trips our home alarm due to the dropped connection (which scares our child) and disrupts any large downloads (e.g. Steam purchases) that I may have set up to run during the night. After 5-10 minutes, service is restored and works properly.
We haven't had problems of this nature since we switched to digital voice around two months ago, and we tested our alarm system with the provider to ensure it works properly with Digital Voice (it does).
Does anyone know if Verizon has been doing backend updates or something of that nature that would knock service out two nights in a row at the same time?
I haven't received any information indicating there are outages, planned or otherwise, in our area, and the Verizon support staff I contacted, while polite and courteous, did not have an answer for me. I am hoping that we don't have to endure a third night of this.
Thanks

To follow up on this, we again had another occurance at 12:45am CST Saturday morning. Thankfully, though, we did not have another occurance Sunday morning.
However, I still would like to know what the root cause of this problem is. I've powercycled my ONT (removed power, removed battery backup) per Verizon support's instructions Friday afternoon, but it did not appear to have any impact on the problem at hand.

My iPhone 5S has not connected to 4G LTE service in the last few days? Is there an outage/issue with 4G in my area (Pittsburgh) or is this a device specific issue?

My iPhone 5S has not connected to 4G LTE service in the last few days? Is there an outage/issue with 4G in my area (Pittsburgh) or is this a device specific issue?

JHblues Let's get your data working again. There are not any reported issues in the area. Try this step: http://vz.to/1kUSSk2
Sheritah_vzw
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My Wifi Button has been dimmed for nearly 2 months now, It started the day of purchase this summer. I reset the phone, and it is still not working. Help, please?

Hi, Apple community! This summer, I dropped my phone in the water. Due to that incident, I got a new iPhone. Same one, it is an iPhone 4s. On the day of purchase of the new one, I came across a very bad problem... My home WiFi disabled my iPhone's connection, therefore not letting me to use any WiFi-making my 4G Data plan payments sky rocket(I use my phone a lot while I am on the go). After 3 weeks, I realized there was nothing I can do about it. I contacted Apple for help, and I was assisted by a kind gentleman named "Christopher". He went into detail with the problem I was coming across, and he gave me a list of ways to solve it. Unfortunately, after many tries, I was not able to solve my problem. So, today, I am contacting you guys to see if you know about this issue. Oh, and I forgot to mention, I have upgraded to i.O.S.7 just this morning, at around 11:57 to 1 AM (EST). Even then, nothing is working. I am looking into scheduling an appointment with a local Apple Genius bar. What should I do? Should I just take the phone into a Genius bar, or is there any other way of resolving this?

my money is on a hardware issue

What can happen to an intel-based iMac when a power outage occurs while it is on and I unplug it to avoid a surge when power comes back?

The power went out today, while I was using my intel-based iMac (2008) and I rushed to unplug the power from the wall, before the poser could surge back on. Did I do damage?
I have a surge protector that it was plugged into, but I thought just to be safe I should unplug!
Thanks, Group!
artdough

Good point!
Art a surge protector (a good one) is designed to provide contant power to the devices that are plugged into it. This is good in the event of a surge of power up or down however in the event of a complete power outage they're of no value.
A UPS (Uninteruptable Power Supply) is just that, it has surge protection like a surge suppresor however it also has a battery integrated into it. The battery is designed to provide enough power for a user to do an orderly shutdown. In addition most UPS's can also plug into your iMac via a USB cable. Then you can set energy saver preferences that you cannot see now. For example you can set how long the computer should run in the event of power going off. You can also set if you want the computer to reboot or not when the power comes back on etc. For about $100 you can get a fine UPS that will add an additional layer of protection for your computer and give you extra peace of mind.

Power Supply blows a fuse, Ext Soundcard power outages, Time Machine.

Power Supply blows a fuse, Ext Soundcard momentary power outages. Time Machine won't backup.
Ok here's my setup
Mac Book Pro 13" APRIL 2011 latest firmware. 8GB RAM. Surge Protected mains connection..
M-AUDIO FIREWIRE SOUNDCARD AUDIOPHILE most recent drivers and powered by the MacBooks Firewire Out using a NEET Pro Lead,
The M-Audio has 2 x Firewire Ports and I take one to a 2TB 7800rpm Iomega iMedia Drive which daisy chains to a 1TB FireWire Seagate HardDrive and yes both are Pre Powered and formatted for Time Machines exclusive use.
The M-Audio Firewire module can be pre powered but isn't for this reason, the FireWire Out from the Mac IS pre powered, and I'm using a good quality NEET lead that powers the Audiophile ok over the last few months. I have been warned by the manual if I add a power supply to a pre powered firewire chain I could damage equipment, I'm now running the the screen as low as possible and the backlit keys off to minimise power drain, I also use an Acer 24" Monitor with a NEET DV mini port to HDMI adaptor and it's been working great but this must be more power drain on the power supply, One of the USB ports goes to an Native Instruments Maschine Sampler Module, the other goes to a Pre Powered 4 Port USB Hub and that has been fine, it has 1 Axiom 25 USB Midi Keyboard, 2 Pre Powered Hard Discs 1 Portable USB Drive. Now the problems started with Time Machine it can't backup and I get Hard Disk Unsafe Disconnects and Failed Time Machine Backups and Now my Soundcard does the same in that it momentarily disconnects and reconnects in a second, in Settings under ENERGY SETTINGS I've set hard drives to Never Shut Down, and the Screen also, it's been more frequent, then a fuse blows in the Power Supply without tripping up my Surge Protector Socket pfft! just great, well it is only a 3AMP Fuse in the Plug Socket but it saved my MacBook!, ok checks Mains, yes it's old, and I've started using the Central Heating alot now and when it turns on it could be causing a power surge, same with the FridgeFreezer. Things i've tried, on the Seagate pre powered FireWire Hardisc I have switched the Firewire lead to its second FW port, I got no errors with Time Machine this time, not 100% it's done yet, Soundcard resets in Logic 9 ****, I do have 2 lower quality Firewire Leads that go from the Soundcard to the 2 harddrives will need upgrading ASAP, thats next, I recon its time to upgrade the Soundcard as well for a Focusrite or similar as all my M-Audio Soundcards would literaly loose there minds on PCs and Macs, flakey drivers would just drop out of the Audiophole Firewire Card, more than I care to mention, so if that happens it could explain why the Time Machine drive drops out also, hmmm, and there was me thinking if I used a Mac it would all be ok. wrong. Would apreciate any qualified input, thanks.

Ok some updates I see, 6 in total including a firmware and security upgrades, also two Native Instruments Updates, Reaktor and Kontakt. I will be testing, this. Before the Updates I managed to peak the CPU load in Logic 9 and was only using 14 tracks, will need to bounce the Synth Plugs and drum tracks and run all the source samples from the Local internal drive a Hitachi 5400rpm drive hmmm :/ will experiment, anyway my Iomega FW drive froze up the Iomega Mac Companion is the correct name for it 2TB 7800rpm but it met it's match or was is the processor? Still sussing it all out. Firewire leads upgrade in effect. testing.. bleep. .

Unable to load OS bound to a domain after power-outage

I currently manage 200 2013 iMac but since installing Yosemite I've noticed that after the macs are joined to the domain and a network user is using the machine and a power outage occurs ALL iMac running Yosemite will not boot up. The boot process reaches about 30 percent and stays on the grey apple logo screen. After extensive troubleshooting we found that this only occurs when a user is logged in when the power outage occurs. However if the power outage occurs and the units are not being used by a network user the computer boots up fine. We completed a fresh install created a local user without adding it to the domain. We then logged in with the local user mimic'd a power-outage and the computer booted up fine. I have done extensive troubleshooting noticed that the issue does not occur with local users only users authenticated on a domain.
Note: We also noticed that if we deleted network users from the user folder and then performed the power outage and the unit loads the OS fine.
Any help with this is greatly appreciated...

Insert the Mac OS X 10.4 installation disk into the drive, and then restart the computer with the Option key held down. If you are able to successfully start up from the drive, install Mac OS X 10.4.
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Outage in Summit NJ

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