Outlook 2010 - Cannot view Plain Text Emails

Client running windows 7 and outlook 2010
Inbound emails in plain text show up with a blank body.
If the user logs into OWA, can see the emails fine
If i open outlook in safe mode, can see the emails fine
If i forward the email to another client, can see the email fine
If i set outlook to view all as plain text, then every email has a blank body
Have tried to disable all add ins
Have tried clean boot
Have tried office repair
Have tried removed Symantec AV from the client.
This is an isolated incident with 1 user out of nearly 1000. I believe this is something local on the computer
Also have tried deleting profile and re-adding
Also - if i set this user up on another machine and configure outlook, they can view the emails fine

Hi,
Since Office 2007, in Outlook the messages are rendered by Word not Internet Explorer. The issue seems to be more related to Word program.
Try disabling all the add-ins in Word.
Then repair Office programs.
Clear the settings by following the steps in the article below:
http://support.microsoft.com/kb/921541
Rename the NormalEmail.dotm file in the following location:
%userprofile%\AppData\Roaming\Microsoft\Templates
Best regards,
Rex Zhang
TechNet Community Support

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I have a Win7 Enterprise x86 machine running Outlook 2010. I am unable to read plain text emails. When I go into Options->Mail->Stationary and Fonts, the preview box under "Composing and reading plain text messages" is all white.
I've tried changing it to automatic, black, random colors, different fonts and styles, click 'Ok' and nothing happens. Preview pane and incoming plain text emails are white. I followed all the steps in this TechNet article: http://social.technet.microsoft.com/Forums/office/en-US/0e535f1f-0a2f-4208-9b05-42c4e943b484/outlook-2010-cannot-view-plain-text-emails?forum=officeitproprevious
Applied the Fix It, repaired Office 2010, renamed the normalemail.dotm file. Still nothing.
Anyone run into this issue or have a fix?

This could be a view issue. Please try to open Outlook using the /cleanviews
switch to clean your views, and try again. Here is the line switches for Outlook 2010http://office.microsoft.com/en-001/outlook-help/command-line-switches-for-outlook-2010-HP010354956.aspx
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Users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply

Hi All,
Please help me.
I have an issue where users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply. But they are can set Out Of Office automatic reply from OWA. My exchange server is Ms Exchange 2010.
The test E-mail AutoConfiguration failed with this error:
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12175; httpStatus=0.
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12007; httpStatus=0.
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Local autodiscover for mydomain.com starting
Local autodiscover for mydomain.com Failed (0x8004010F)
Redirect check to http://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
Srv Record lookup for http://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x80072EE7)
Srv Record lookup for mydomain.com starting
Srv Record lookup for mydomain.com Failed (0x8004010F)
Any idea?
Thanks,
Pieter

OK.
Please follow this step.
1. As you said you are in coexistence step , so for now all endpoint already point to Exchange 2010 right?
2. Check legacy owa redirect that you already configure
3. In Exchange 2010 , Make sure that you already configure "Autodiscoverinternaluri" by this command set-clientaccessserver -identity "servername" -autodiscoverinternaluri
https://autodiscover.domain.com/autodiscover/autodiscover.xml. and don't forget to create autodiscover record in DNS
4. in Exchange 2010 , Make sure that you already configure "EWS" path by this command set-webservicesvertualdirectory -identity "XXX\Default web site name" -internalurl
https://yourinternalurl/EWS/Exchange.asmx -externalurl https://yourexternalurl/EWS/Exchange.asmx
5. don't forget to replicate freebusy from Exchange 2003 to Excahnge 2010 via public folder.
You error look like client cannot get autodiscover process please check it again.

What do plain text emails look like in Outlook by default?

I've been using rich text in my signature, so that all mails end up going rich text. I know that how it looks on the other end depends on the fonts they have, but I was wondering what plain text emails look like by default in Outlook. I don't remember because, if I recall correctly, one of the things I had changed when I used to use that beast was setting the font to a fixed width like courier for plain text. Thanks for any info. I'm just curious whether my plain text messages will look strange to my clients.
Mark

I've been using rich text in my signature, so that all mails end up going rich text. I know that how it looks on the other end depends on the fonts they have, but I was wondering what plain text emails look like by default in Outlook. I don't remember because, if I recall correctly, one of the things I had changed when I used to use that beast was setting the font to a fixed width like courier for plain text. Thanks for any info. I'm just curious whether my plain text messages will look strange to my clients.
Mark

With "Download Headers" option checked, opening plain text emails results in cropped body text

When I open raw plain text emails (i.e. not formatted as HTML) I only see the first
255 characters of the email body; all of the remainder is chopped off, and never appears no matter how many times I re-open the email.
I have narrowed this down to my somewhat unusual download preferences in Outlook. They are configured as follows:
Send/Receive -> Download Preferences -> Download Headers (checked).
I know the email text is there in full, because when I point my web browser at OWA, I can see the full body.
If at first I choose Mark to Download and then Process Marked Headers, I can then open the plain text email and see the body in full.
When I open HTML emails I have no problems, regardless of whether the email download was forced or not.
This issue existed on my old Office 2010 installation for XP too. It persists now I have upgraded to Office 2013 on Win 7.
This is not an acknowledged issue yet within the Outlook team (in fact, a possibly related issue was
reported by someone else 3 months ago but suggested to be a font corruption issue, which is incorrect).
It seems like Outlook just forgets to download the full text for plain text emails when opening them. It's repeatable every time, so it doesn't seem like a race condition. (To reproduce: set your Inbox download preferences as above, then send
yourself a plain text email, wait for the Inbox headers to finish refreshing and then open the new email).
We use a 3rd party provider (Cobweb) for our email service and I believe they are using Exchange 2013.
We use ESET Smart Security Suite and I have tried disabling the scanner for that but see no change in the outcome. I would appreciate if anyone without ESET could try to reproduce these steps for themselves and confirm.
Starting Outlook in Safe Mode does not solve it.
Note: I already asked this
question at the Office Community site and it was suggested I
post on the Exchange Server Outlook Clients forum. The feedback there suggested it to be client related, so now I've been directed to post here!
Thanks,
Marcel

Hi Melon, thanks for your response.
My plain text font is set up as the default, Automatic.
In any case, I can see the first 255 characters of the plain text body, so plain text font colour can be eliminated as a potential problem.
After the 255th character, the body text then stops. There are no "hidden characters". If I shrink the window height to accommodate just what I see, the vertical scrollbar does not appear. This confirms that there are no hidden lines of text
below.
The mail is simply not downloaded from the server correctly. If I drag the mail onto my desktop, then view that file in Programmer's Notepad, I can see that after the position representing the 255th character in the body of the email, there is garbage (control
characters).
If, instead, I first mark the email for downloaded and then click the "process marked headers", wait for it to download and then drag it onto my desktop, by contrast, the body contents look complete and this is reflected in the fact that I can
see the whole email when I open it in Outlook.
This problem has so far affected me on four different PC setups (1xWinXP, 3xWin7) and two versions of Outlook (2010 and 2013). However, Cobweb -- our cloud email provider -- did recently upgrade to Exchange 2013, so that might be an important factor.
I don't think I can remember seeing these plain text issues in the 10 years previous to that upgrade during which I've been using various flavours of Outlook.
I have supplied repro steps in the original report above. Could someone please try these? I have expanded them in full below for simplicity:
To reproduce:
1. Change your download preferences in Outlook. They are configured from the ribbon bar as follows (assuming you are using Outlook in Cached Exchange mode, connecting to Exchange 2013):
Send/Receive -> Download Preferences -> Download Headers (checked).
2. Send yourself a plain text email containing more than 300 characters of text.
3. Wait for the Inbox headers to finish refreshing.
4. Open the new email.
Result: The email body will be truncated at the 255th character.
Expected: The email body should show all the characters.

Outlook 2010 cannot use Secure Password Authentication

I am the administrator of the server running Microsoft Windows 2003 Server POP3 service since 2008. It hosts my email account. Nobody but me manages the settings of the server and the client side. Until the moment I decided to install Microsoft Outlook
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Enabling the SPA authentication on the both sides results a communicaton problem between Microsoft Windows 2003 Server POP3 service and Microsoft Outlook 2010 client. When I disable SPA on both sides the connection works but password is sent
as plain text. Actually I started a discussion on
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-cannot-use-secure-password/66dafd66-1b00-43b5-96fb-b8a26254fc77 but I didn't receive an answer with a solution.

Snefels,
This is actually a known issue that Outlook 2010 doesn't work well with Windows Server 2003 POP services.
Here is the blog post for the issue:
http://blogs.msdn.com/b/jjameson/archive/2010/04/26/outlook-2010-does-not-work-with-windows-server-2003-pop3-service.aspx
If you read the comments below, you'll found that some readers' shared some workaround/solutions, which reportedly works for others. So you might want to have a look.
Disable SPA on the Windows 2003 POP3 server and do the same in Outlook 2010 POP setup.. using the full email address, "[email protected]" instead of just doug (if using the Secure Password Authentication).
Aravindhan Battepati

Feedback on Outlook 2010 Conversations View

Outlook 2010 Conversations view is a great idea, but the Beta implementation has a few usability problems which prevent the feature from being successful-- if I had to use the feature in RTM in its current Beta state, I'd probably turn it off. But fixing it seems not too difficult-- there are only a handful of very annoying usability issues I've found so far. It'd be great to see the issues below addressed in RTM.
1) Keyboard Navigation shouldn't cause auto-expansion. When using the keyboard arrow keys to scroll through my inbox, Outlook will auto-expand the selected conversation. The result is that scrolling with the keyboard is like playing whack-a-mole, with conversations expanding and collapsing seemingly at random. This prevents effective reading of message titles and auto-previews. The same thing sometimes happens when I delete a conversation and the following conversation is selected. In either case, you should *never* auto-expand a conversation unless I press ENTER or right-arrow on a selected conversation. For mouse selection, auto-expansion seems more reasonable since you're not doing mouseclick-mouseclick-mouseclick in sequence like you do from the keyboard when reading and deleting messages.
2) Converation "From" is confusing. Your "From" field shows any unread senders only, and shows all senders if all messages are unread. I'd expect to see all senders in both cases. What's even worse is when you use auto-preview and the most recent message is already read. In that case, you'll see auto-preview text from the most recent (read) message but see a sender(s) of older messages. You'll see User-X's name as sender of User-Y's AutoPreview text. Weird!
3) minor thing: double-click of a collapsed conversation opens the newest message. Once it's expanded, double-click doesn't do anything. It should behave the same in both cases.
4) If you hit up arrow or down arrow to select a conversation, then quickly hit ENTER to open the top message in the conversation, it doesn't do anything. If you do the same thing but wait one second, before pressing ENTER, it will open the newest message. Behavior should be the same in both cases.
5) When I use up/down arrow to select a message with auto-preview showing, sometimes the auto-preview will vanish and sometimes it won't. This is really disconcerting since my eyes need to jump upwards several lines to see what just got expanded. If something is there when the thread is collapsed, it should stick around when it's expanded. Oddly, I don't see this behavior for all conversations-- some will stay showing auto-preview, some won't. Perhaps only one-line auto-previews stick around while 2-3 line autopreviews are hidden upon expansion?
6) When I right-click on a collapsed conversation, I'd expect to see "reply" or "reply-all" options (meaning reply to the topmost message in that conversation) but instead I need to separately select the message to reply to.
Other than these gripes, I think conversations view is definitely headed in the right direction. Nice work!
BTW, I already posted this feedback to the Office 2010 blog, but I got no responses there so am posting here so my feedback won't get lost.
Justin Grant

Thanks Diane for the quick reply! Some follow-up notes:
1. Cool! This is exactly the behavior I was looking for. Once I clicked the checkbox in Options, the behavior is much more predictable when using the keyboard. It's a bummer this setting is not easier to discover. Seems like this should be the default setting. Note that there's a display bug when this option is selected-- I sometimes see odd visual artifacts after I collapse a thread with the keyboard, e.g. rectangles which aren't painted correctly or show up as gray boxes.
2. Nope, you didn't understand correctly. :-) The problematic scenario is where there are some unread and some read messages in a conversation. In that case, the autopreview text shows for the most recent message in the thread (regardless of whether it's read or not) but the "From" field shows the senders of the unread branches only. The result is you can see a sender of one message showing up above the autopreview text for a totally different message. This is weird. And then once you read the last unread message, all the senders come back in the From field, so reading one message causes From to show 10 senders where before it showed only one.
After using it for a while, I like the auto-preview behavior of always showing the most recent message in auto-preview, even if that particular message is read. I also like the behavior of continuing to show auto-preview until all branches of the thread are read. What I don't like is the "From" behavior showing a varying number of senders depending on what's read vs. not. Instead, I'd like to see "From" show all the senders on the thread, in order of recency (most recent branches should show up at the front of From). Extra credit if unread senders show up bold and read senders unbold, but I'd also be OK with all senders showing up bold if the mixed boldness is too hard.
3. try double-clicking on the name (the top line) of an expanded conversation. the double-click doesn't do anything. it should collapse the conversation-- the reverse of what happens when you double-click on a collapsed conversation.
4. doesn't matter now that I have a solution for #1! :-)
5. not a big deal now that I have a solution for #1.
6. This was a bad choice for cleanup: reply is the probably most common (after delete!) operation you want to do on a conversation! Certainly more common than printing or quick steps or the other random things remaining in that context menu. Anyway, thanks for the tip-- I always use right-click for replies, didn't think to use keyboard.
> FWIW, most people don't like the conversation view.
Hmmm. Now that I know about the keyboard no-expand setting, I like Conversations a lot more! If the Office folks can fix the From field issue (#2 above), then the feature will be, to me at least, good enough for RTM.
But assuming these usability quirks get fixed, I really do need this feature. I get hundreds of messages per day and without Conversations I'd have a much harder time dealing with the incoming load-- this is a feature I've been needing for years. I also really like the ability to see my Sent items on the same Conversation without making a trip to Advanced Find.
FWIW, Conversations (assuming the usability issues get addressed) is literally the only feature of Office 2010 that would justify the upgrade price for me. The other improvements in Outlook and the other Office apps are nice, but Conversations saves me several minutes every day... and that productivity adds up quickly!
Justin Grant

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I cannot view images in emails on multiple accounts from different sites (Gmail, AOL Mail, Hotmail) on Safari and Firefox on my Macbook. When I click "Show Content" on the emails to unblock the spam protection, either all of the images don't show up and instead I get the "?" boxes or only some of the images show up. Can anyone help me out? I have an important email I need to print out but need to see all the images before doing so (plus, it's just plain annoying). Thanks.

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Outlook 2010 cannot save to archive folders listed. Message says that message was already moved or that user doesn't have permission.

Hi,
Does this issue occur when you manually archive items in Outlook, do you drag them into the archive folder?
The first thing I wonder is if the .pst file has been corrupted, please run Scanpst.exe to repair the archive .pst file:
http://support.microsoft.com/kb/272227/en-us
Please logon your Webmail(owa), check if the emails are available. If the emails have been moved and Outlook Client hasn't synced yet, this issue may occur as well.
We can also create a new .pst file to archive the file, check if the issue persists.
For more information, we can refer to Archive items manually:
http://office.microsoft.com/en-in/outlook-help/archive-items-manually-HA010355564.aspx
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Regards,
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How in the name of all that is holy do I get Apple to send plain-text emails from these forums.
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I sometimes use a Microsoft Mouse too! LOL
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Plain text emails do not display content when Usin...

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Outlook 2010 freezes when pasting text from email into filename

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Hi,
First please make sure your Office is up-to-date.
I suspect this may be related to some 3rd-party add-ins or the security software, first please run Outlook in Safe Mode to determine if 3rd-party add-ins are related:
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Regards,
Melon Chen
TechNet Community Support

How do I send Plain Text email and view HTML email as Plain text

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Remove the mail profile and try again.

Hello Spiceheads,
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This topic first appeared in the Spiceworks Community

Outlook 2010 - Cannot view Plain Text Emails

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