Outlook 2010 Won't Allow a User to Open Microsoft Office Attachments

Whenever the user attempts to open a Microsoft Office attachment (Word, Excel, PowerPoint, etc.) from Outlook they are greeted with this warning:
Microsoft Excel
! The file is corrupt and cannot be opened.
OK
Was this information helpful?
Sorry about the way this is written I am not able to add images
This issue is only affecting 1 user, opening attachments for the rest works fine.
I am able to save the attachment and Right-Click on the file and select Properties and Unblock the file which allows it to be opened.
I have researched the problem and found the Component Services settings are correct and do not need altering. Also, I have heard that switching the Protected View settings in office applications
off can solve this issue. But, wouldn't this allow potentially dangerous content to be opened as well?
Can anyone help please?

Hi,
Please navigate to the following folder and find the folder named OICE_XXXXXX-XXXXX-XXX, then check if there is any other folders in it. Please let me know the result.
In addition, you can try testing this issue within a new Windows user profile. For your reference:
http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-7
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Outlook 2010 won't send/receive at startup or at scheduled intervals

I've searched through some of the forums, but can't seem to find anything... I have a user who's Outlook 2010 won't do a send/receive at startup, nor at the scheduled intervals I have it set to.... It works in safe mode, so I have everything set right, but
when I try to go in the regular way it won't work... I've unchecked all add-ins to make them inactive, one at a time until they all were, and it still wouldn't work properly.
I've created a new profile... confirmed the send/received settings under File>Options>Advanced>Send/Receive....
Any other suggestions?

Hi,
Do you have any kind of virus scanner integration? It may expose itself as an add-in in Outlook, try to disable it and check the result.
Please also try if this issue persists after you create a new Send/Receive Group.
Click File, and then click Options.
Click the Advanced tab.
In the Find Send and Recieve section, click Send/Recieve.
Under Group Name, click the group, and then click Copy.
Under Send/Receive Group Name, type the new group name, and then click OK.
Under Group Name, click the old group name.
Under both When Outlook is Online and When Outlook is Offline, click to clear the check box for Include this group in Send/Receive (F9).
Click Close.
Quit Outlook, and then restart Outlook.
More details in: http://support.microsoft.com/kb/312336/en-us
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

Apple doesn't allow Mail users to open links with Chrome

Apple doesn't allow Mail users to open links with Chrome, Chrome is the deafult browser and it seems that there is a blockage for 3rd party browser, not very nice !!!!!!

Apple doesn't allow Mail users to open links with Chrome, Chrome is the deafult browser and it seems that there is a blockage for 3rd party browser, not very nice !!!!!!

Outlook 2010 won't work

I receive the following error when trying to set up an account for outlook 2010.
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Chuck

Hi,
You may need to create a new profile to setup your account:
http://support.microsoft.com/kb/829918/en-us
If this issue persists, you need to start/restart the Microsoft Exchange System Attendant service on your Exchange Server. This helped some users in this thread:
http://social.technet.microsoft.com/Forums/exchange/en-US/02e4bdec-324f-4b84-9445-39b781772318/the-connection-to-microsoft-exchange-is-unavailable-outlook-must-be-online-or-connected-to-complete?forum=exchangesvrclientslegacy
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 won't update new messages unless you update folder

Hi,
Outlook 2010 sp1 with Exchange 2010 latest sp.
Scenario:
Some users are not receiving emails unless they click on update Folder. Once they do emails come in.
Troubleshooting:
No virus scanning outlook folder.
Delete the profile with OST and re-created it.
Send immediately when connected is enabled.
Cache Exchanged mode is enabled (Must be ...there are 15000 users with mailboxes here).
(If Cache mode is disabled everything works fine) This is not an option for us.
Download shared folders whether it is enabled or disabled still the same problem.
Help please,
Alexis

I would suggest your to start Outlook with /cleanips switch and check behavior,
Just click Start, click Run, type
outlook/cleanips, and then click OK. Microsoft KB article:
http://support.microsoft.com/kb/968773
Please have try first and feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support

Outlook 2010 won't open after installing icloud for windows

Hi,
Installed icloud for windows at work this morning after moving my MM account to icloud at home on my MBP.
Installed ok but after ticking the mail, contacts, calendar and bookmark boxes on icloud for windows Outlook 2010 starts but won't open and stays on the "Processing..." for a long time before I close it.
Also the icloud for windows control panel won't reopen except the time it opens after installation. I have tried removing it and rebooting but after it's installed, if you close the control panel it won't reopen although it's still running in Task Manager. Closing it in Task Manager and restarting doesn't make a difference.
Currently I removed, rebooted and reinstalled and only have the bookmarks ticked and outlook works ok but the control panel still won't reopen.
I am on a exchange server so don't know if this is part of the problem. Not real worried about mail but would like calendars working again.
Very thankful for any help you can offer.

I had the same problem after successfully moving from MobileMe to iCloud yesterday on my PC, ipad and iphone.
Today I couldn't open Outlook 2010. An Outlook dialogue box for my MobileMe email account kept asking for the email password, and although I put the password in, it kept re-appearing.
I turned off Norton spam temporarily, because I noticed Outlook was stuck processing the Norton plug ins at opening, and managed to open Outlook but the programme crashed every time I tried to access my email account settings (I thought I would try to delete the MobileMe email account).
I then opened the Control Panel for iCloud and unchecked the Mail with Outlook box, which has enabled Outlook to work again. The @me.com email account was gone when I checked the email accounts. I never needed to use the @me.com email account anyway.
How frustrating and such a waste of my time.
Does anyone know what difference it makes if the MobileMe/iCloud email is not connected to Outlook? Does it really make any difference when you have your email accounts in the iPad and iPhone anyway?

Outlook 2010 won't sync over the air with my iPhone 4s

I got my iphone 4s at the same time that my work switched to Outlook 2010. Now I can only sync calendars manually and not automatically over the air as I enter appointments. Plus, only appointments entered on the PC will sync with the phone - appointments entered on the phone won't sync with my work calendar at all. What's going on??? I don't know if it's a phone issue or an Outlook 2010 issue, since both changed at the same time. I did notice that new appointments typed on my phone are a different color than those entered on my PC, if that matters at all (it may just be a new feature of ios5).

Hi there miperrito42!
I have an article here that can help you troubleshoot iTunes Wi-Fi syncing:
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/TS4062
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Outlook 2010 client - One of the user's sent items email shows as from address as invalid address

Hi,
One of the user in exchange 2010 - outlook 2010 environment, in sent items email from address shows as invalid address after sent emails to recipients. Recipients are successfully received the emails. however, why the invalid address appearing in sent items
from address for the one of outgoing email?
EMail showing From: /O=FIRST ORGANIZATION/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=users name On Behalf Of
username
thnaks
MD

Hi,
As what ManU Philip says, please check the issue in OWA firstly and try setting changes in Outlook.
Additionally, I noticed that there is an On Behalf Of in your post. If the issue is also the same on OWA, We can use the following command to check whether the user have Send on Behalf
permission on “/O=FIRST ORGANIZATION/OU…”:
Send On Behalf:
Get-Mailbox -Resultsize Unlimited | ?{$_.GrantSendOnBehalfTo} | select Name,GrantSendOnBehalfTo
Please try to remove these rights and restart Outlook to check the issue existing.
If all of the above fails, Please collect the error logs in Event Viewer and post here. I would like to help you any time.
Hope it helps.
Thanks,
Winnie Liang

Outlook 2010 won't connect to exchange 2010 - logon box appears

Users can't connect to Exchange server from outlook 2010. The domain\user and password boxes keep popping up and will not accept the details. It ends with "the connection to exchange is unavailable. Outlook needs to be online to perform
this action"
I've searched high and low for an answer and none work. Anyone any ideas?
Exchange is behind Threat Management Gateway 2010, with applicable rules setup. Strangeley, Outlook Web Access works fine with no problems what so ever.
Thanks in advance
Andy

Ok. Done some reading and made some adjustments but still pretty much the same. Microsofts Exchange analyser tool come up with the folowing errors and does indeed pinpoint it down to the autodiscover service. The srv record for the autodiscover
service - should that be on my own internal DNS or on my web host DNS?
The results of the connectivity test are below:
Testing RPC/HTTP connectivity.
The RPC/HTTP test failed.
Test Steps
ExRCA is attempting to test Autodiscover for [email protected].
Testing Autodiscover failed.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Steps
Attempting to test potential Autodiscover URL https://owa.optima-ws.co.uk/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name owa.optima-ws.co.uk in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 78.33.247.168
Testing TCP port 443 on host owa.optima-ws.co.uk to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server owa.optima-ws.co.uk on port 443.
ExRCA successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=owa.optima-ws.co.uk, OU=Domain Control Validated - GeoTrust(R) SSL Trial, OU=www.geotrust.com/resources/cps, OU=GT52908676, SERIALNUMBER=OyRDVCpo58GRaYQL5CORIFnTYn4Odw9G, Issuer: CN=GeoTrust DV SSL CA, OU=Domain Validated
SSL, O=GeoTrust Inc., C=US.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name owa.optima-ws.co.uk was found in the Certificate Subject Common name.
Certificate trust is being validated.
The certificate is trusted and all certificates are present in the chain.
Test Steps
ExRCA is attempting to build certificate chains for certificate CN=owa.optima-ws.co.uk, OU=Domain Control Validated - GeoTrust(R) SSL Trial, OU=www.geotrust.com/resources/cps, OU=GT52908676, SERIALNUMBER=OyRDVCpo58GRaYQL5CORIFnTYn4Odw9G.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate CN=GeoTrust Global CA, O=GeoTrust Inc., C=US.
Analyzing the certificate chains for compatibility problems with versions of Windows.
Potential compatibility problems were identified with some versions of Windows.
Additional Details
ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 7/24/2012 7:35:43 PM, NotAfter = 8/25/2012 12:31:49 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
Test Steps
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://owa.optima-ws.co.uk/AutoDiscover/AutoDiscover.xml for user [email protected].
ExRCA failed to obtain an Autodiscover XML response.
Additional Details
An HTTP 500 response was returned from Unknown.
Attempting to test potential Autodiscover URL https://autodiscover.owa.optima-ws.co.uk/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.owa.optima-ws.co.uk in DNS.
The host name couldn't be resolved.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_ctl00_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
Host autodiscover.owa.optima-ws.co.uk couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.owa.optima-ws.co.uk in DNS.
The host name couldn't be resolved.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl02_ctl00_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
Host autodiscover.owa.optima-ws.co.uk couldn't be resolved in DNS InfoDomainNonexistent.
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.owa.optima-ws.co.uk in DNS.
The Autodiscover SRV record wasn't found in DNS.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl03_ctl00_tmmArrow">Tell
me more about this issue and how to resolve it</label>

Outlook 2010 won't send msgs w/links

I have Outlook 2010 and I use Yahoo mail as my relay. Recently, any message initiated from Outlook 2010 which contains a web link won't send (stays in outbox). I have disabled all anti-virus software. I tried changing it to plain text - so that it
shouldn't even recognize it as a link. I've tried removing the hyperlink. Nothing so far has worked. Has anyone else experienced this?

Hi Friend,
Open MS-Outlook in safe mode and then try to send emails. There can be lot of reasons behind such issue if your emails are going into Outlook instead of sending.
Common causes of such disturbance are:
Offline Mode (enable it or work with Online Mode)
Send/Receive Settings (Change manually to Automatically)
Wrong password (sync web based mail password with Outlook)
Corrupted Outlook Data File (use scanpst.exe to repair and then try to send emails)
Antivirus scanning programs (disable these programs)
For more:
http://support.microsoft.com/kb/2663435
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

Reader 9 won't allow the user to email back a pdf

I created a fillable pdf form yesterday that includes a submit email button. I worked around the fact that it wanted to send an xml file instead of a pdf file. It works fine in pre Reader 9 versions but Reader 9 wants to send back a data file not the actual pdf file. Any ideas as to how to work around this issue? I've already changed
<submit format="xml" textEncoding="UTF-8" target="mailto":/>
to
<submit format="pdf" textEncoding="UTF-8" target="mailto":/>
which worked out fine until I tested it in Reader 9

Have you tired the Acrobat menu items "Advanced => Enable Usage Rights in Adobe Reader"?
This action will allow the user with Adobe Reader save the filled in form, and the ability to save the completed form is needed to be able to email the completed form.

Outlook 2010 won't sync with iCloud on the web

Outlook 2010 Calendar syncs with the iCloud Calendar in Outlook. Both are visible in Outlook, both are ticked. Calendar Sync is set up in iCloud Control Panel 2 and on settings on my iPhone & iPad. However, appointments don’t show in iPhone, iPad or iCloud on the web.

Here's what I've discovered: Outlook has two "versions," one for iCloud and one that is an Outlook data file ("My calendar"). You can check a box in Outlook to enable either of them (go to the Home tab and expand the navigation pane). The iPad does not sync with the Outlook data file. Anything entered there has to be manually copied to the iCloud version of Outlook in order to sync with iPad. So, to sync with iPad you have to uncheck "My calendar" in Outlook and then check "iCloud" and use that version of Outlook. But when I use the iCloud version, Outlook will not accept appointments sent to me by clients. It also screws up my communication with clients in other ways. So using the iCloud version of Outlook does not work for me.
I've discovered a third-party software that seems to solve this issue: Code Two Sync for iPad. You can Google it for reviews, the download link, etc. I downloaded and installed it and it immediately copied (synced?) all the appointments in the Outlook data file version of Outlook ("My calendar") to the iCloud version and synced them with my iPad. There were a bunch of duplicates, but I think there's some way to fix that. However...it also crashed Outlook on my computer (I have an older computer that is having issues). So I needed to uninstall it. I repeat, this is because my computer has been having other issues, I don't think it is the software's fault. I may try it again when I have more time to troubleshoot. Anyway, you might try this software and see if it works for you.

Calendars in Outlook 2010 won't sync with my iPhone 3gs

Since I installed iOS 4.3 in my iPhone 3GS I cannot get iTunes 10.4 to sync my Calendars in Outlook 2010 with my iPhone. I have not changed any settings and it has worked without problems for the last year until I installed iOS 4.3
Can anyone help me sort this out.

Here's what I've discovered: Outlook has two "versions," one for iCloud and one that is an Outlook data file ("My calendar"). You can check a box in Outlook to enable either of them (go to the Home tab and expand the navigation pane). The iPad does not sync with the Outlook data file. Anything entered there has to be manually copied to the iCloud version of Outlook in order to sync with iPad. So, to sync with iPad you have to uncheck "My calendar" in Outlook and then check "iCloud" and use that version of Outlook. But when I use the iCloud version, Outlook will not accept appointments sent to me by clients. It also screws up my communication with clients in other ways. So using the iCloud version of Outlook does not work for me.
I've discovered a third-party software that seems to solve this issue: Code Two Sync for iPad. You can Google it for reviews, the download link, etc. I downloaded and installed it and it immediately copied (synced?) all the appointments in the Outlook data file version of Outlook ("My calendar") to the iCloud version and synced them with my iPad. There were a bunch of duplicates, but I think there's some way to fix that. However...it also crashed Outlook on my computer (I have an older computer that is having issues). So I needed to uninstall it. I repeat, this is because my computer has been having other issues, I don't think it is the software's fault. I may try it again when I have more time to troubleshoot. Anyway, you might try this software and see if it works for you.

Outlook 2010 won't go back from Working Offline to Online

I am using Windows 7 Outlook 2010. Suddenly today, an icon Working Offline appeared on the Notification Bar. I was not working offline. My email could not receive or send. I rebooted more than a couple of times. I disconnected totally from the wall outlet. It did not succeed. I was and still am able to go online for everything else, just not Outlook. I googled the problem and saw repeatedly that I should go to Send/Receive then Preferences and uncheck Offline. I can't find Preferences anywhere and can't find info about where to find it.
(I am able to check my mail with Verizon Webmail but, of course, that is absolutely not what I want to have to do.)
After one of the times I rebooted, I could no longer access the Outlook Inbox. Then it suddenly appeared again. Right now, it is gone again.
What can I do to correct this????? Would a System Restore help? I hate to do that but I will if I must.
Thanks!!!!!

I would just verify your Server settings for the Verizon e-mail account in Outlook. See this article, since Verizon may have changed some things around that caused it to go offline for you. Likely, Outlook cannot connect to the server which you can most likely find out by doing a Send and Receive.
https://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_announcement&id=email_13_01...
========
The first to bring me 1Gbps Fiber for $30/m wins!

Outlook 2010 won't let me set up a second imap account

I am attempting to set up a secon IMAP account on my outlook 2010. When I click the "NEXT" button and try to save the setup file using "Add New Account" I receive a message "The Requested Operation failed" and I can't get beyond this.
And, Outlook doesn't remember the settings I just input.
Anybody else experience this and have a solution. I would be most appreciative.
Dale Peronteau
[email protected]

Hi Dale Peronteau,
I'm posting to check if the problem has been solved.
And here are the detailed steps on how to create a new profile to test this issue:
1. Exit Outlook.
2. Go to Start > Control Panel, click or double-click Mail.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.
7. Start Outlook, and choose this new profile.
Also, you can try to repair your Office from Control Panel > Programs and Features, right click the Office program and choose Change, then Repair.
Sincerely,
Max Meng
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Outlook 2010 Won't Allow a User to Open Microsoft Office Attachments

Similar Messages

Maybe you are looking for