Outlook 2010 won't go back from Working Offline to Online

I am using Windows 7 Outlook 2010. Suddenly today, an icon Working Offline appeared on the Notification Bar. I was not working offline. My email could not receive or send. I rebooted more than a couple of times. I disconnected totally from the wall outlet. It did not succeed. I was and still am able to go online for everything else, just not Outlook. I googled the problem and saw repeatedly that I should go to Send/Receive then Preferences and uncheck Offline. I can't find Preferences anywhere and can't find info about where to find it.
(I am able to check my mail with Verizon Webmail but, of course, that is absolutely not what I want to have to do.)
After one of the times I rebooted, I could no longer access the Outlook Inbox. Then it suddenly appeared again. Right now, it is gone again.
What can I do to correct this????? Would a System Restore help? I hate to do that but I will if I must.
Thanks!!!!!

I would just verify your Server settings for the Verizon e-mail account in Outlook. See this article, since Verizon may have changed some things around that caused it to go offline for you. Likely, Outlook cannot connect to the server which you can most likely find out by doing a Send and Receive.
https://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_announcement&id=email_13_01...
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

Change from working offline to online

I keep getting the message that I'm working offline how can I change this to online. I can't print from adobe reader, or word.

There are two add-ons designed to correct this:
Disable Automatic Offline Management
by Morac
https://addons.mozilla.org/en-US/firefox/addon/13152/
StayInOnlineMode
by NettiCat
https://addons.mozilla.org/en-US/firefox/addon/13233/

Outlook 2010 won't send/receive at startup or at scheduled intervals

I've searched through some of the forums, but can't seem to find anything... I have a user who's Outlook 2010 won't do a send/receive at startup, nor at the scheduled intervals I have it set to.... It works in safe mode, so I have everything set right, but
when I try to go in the regular way it won't work... I've unchecked all add-ins to make them inactive, one at a time until they all were, and it still wouldn't work properly.
I've created a new profile... confirmed the send/received settings under File>Options>Advanced>Send/Receive....
Any other suggestions?

Hi,
Do you have any kind of virus scanner integration? It may expose itself as an add-in in Outlook, try to disable it and check the result.
Please also try if this issue persists after you create a new Send/Receive Group.
Click File, and then click Options.
Click the Advanced tab.
In the Find Send and Recieve section, click Send/Recieve.
Under Group Name, click the group, and then click Copy.
Under Send/Receive Group Name, type the new group name, and then click OK.
Under Group Name, click the old group name.
Under both When Outlook is Online and When Outlook is Offline, click to clear the check box for Include this group in Send/Receive (F9).
Click Close.
Quit Outlook, and then restart Outlook.
More details in: http://support.microsoft.com/kb/312336/en-us
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

Hello, I try to sync ICloud with Outlook 2010 on a PC and it work well. When I tried to sync iCloud on a second computer (PC) with Outlook 2010 it didn't work. My question is, can I sync ICloud on two different Outlook account? Thank you.

Hello, I try to sync ICloud with Outlook 2010 on a PC and it work well. When I tried to sync iCloud on a second computer (PC) with Outlook 2010 it didn't work. My question is, can I sync ICloud on two different Outlook account? Thank you.

Hi nprguy,
It sounds like an earlier version of the BlackBerry® Desktop Software installed on your PC may be conflicting with this installation.
I would advise uninstalling both versions of the BlackBerry Desktop Software then reinstalling the latest version.
The following KB articles should provide more information on the issue.
"The feature you are trying to use is on a network resource that is unavailable" when uninstalling BlackBerry Desktop Manager www.blackberry.com/btsc/KB10220
"Error 1316" InstallShield error is encountered when uninstalling or upgrading the BlackBerry Desktop Software
www.blackberry.com/btsc/KB04272
Thanks.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Work computer just got two years of Win7 updates, now Outlook 2010 won't connect

My work computer was getting slow, I was having trouble opening some Microsoft Office files because I didn't have the latest updates. Updates weren't working on my computer at all since I first got the machine two years ago when I started at this company.
I found online there was WindowsUpdate AU registry key that needed to be deleted in order to receive updates. I did this and got all the updates. But then afterward my Outlook would not download my work email, and my Office Communicator would not
connect either. It would prompt me for my password, but would tell me I had the incorrect password (even though I did not). Office/OC also did not work on my mobile device. So I restored back to before the updates and now it works fine. However
Win Update still wants to install all of these problematic Office updates since Microsoft does list them as "Important." My network admin has put a restriction on my machine that disallows me to change when and how Windows updates, so they
will be installed automatically when I shut the computer down (I think so anyway).
I would like to know how to either 1. keep these particular Office updates from installing (I see that I can deselect them in Windows Update, but that's only temporary I'm sure), or better yet, 2. figure out how the heck to get Outlook/Office Communicator
to work with the updates. I have notified my IT department, but I will be honest, they are very slow at responses and historically haven't been a whole lot of help, so I wanted to start here. Thanks for any help.

Hi,
My opinion is you should go ahead to check for updates and install any required ones. It’s always a good idea to keep current with updates.
As per the description, it looks like some settings or files got corrupted during the updating. But this should not affect the account itself, which means the use of Office on your mobile device should not be affected. Are you able to use
Office on your mobile device again after the restoration?
What is the type of account configured in Outlook? Did you see any send/receive errors in Outlook?
I'd first suggest your try few general troubleshooting steps:
If you are using Exchange account, try to rebuild OST files.
This will effectively forcing Outlook to re-sync all contents from server to a new OST file. (You can find the location of your .ost file in
File> Account Settings>Account Settings>Data Files)
Repair your Office installation from the Control Panel and see if it helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 won't work

I receive the following error when trying to set up an account for outlook 2010.
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Chuck

Hi,
You may need to create a new profile to setup your account:
http://support.microsoft.com/kb/829918/en-us
If this issue persists, you need to start/restart the Microsoft Exchange System Attendant service on your Exchange Server. This helped some users in this thread:
http://social.technet.microsoft.com/Forums/exchange/en-US/02e4bdec-324f-4b84-9445-39b781772318/the-connection-to-microsoft-exchange-is-unavailable-outlook-must-be-online-or-connected-to-complete?forum=exchangesvrclientslegacy
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 freezes when pasting text from email into filename

I use Microsoft Outlook 2010 (32-bit version), in a 64-bit computer (Dell laptop) using Windows 7 Enterprise, SP1. (I work in a company and can't change what version of the Outlook program I am using.) If I copy text out of an Outlook email,
and then go to save the email by printing it to a PDF file using Adobe Acrobat X Professional, and I try to paste the copied text into the file name I am typing for the email being saved/"printed", then Outlook freezes on me. I've
noted that I can copy text from other programs (such as WordPerfect X3 or Adobe PDF files), and successfully paste them into the file name without Outlook freezing. I can also copy text from an Outlook email, paste it as plain text into a WordPerfect
X3 document, and then copy that same text again out of the WordPerfect X document, and I am able to successfully paste the text into the file name of the email I want to save without Outlook freezing (i.e., moving the text out of Outlook and then back
again to Outlook somehow sanitized the text so it wouldn't freeze Outlook). Note that my office switched from Windows XP to Windows 7 a few weeks ago, and I also received a clean installation of Office at that time. This problem did not exist prior
to the change to Windows 7. Does anyone know what is causing the problem? Is there some setting I need to change in Outlook? (Maybe I had the Outlook setting correct in the old installation of Outlook, but the new Outlook installation wiped
out my prior settings, and the new default setting recently installed is creating the problem?)

Hi,
First please make sure your Office is up-to-date.
I suspect this may be related to some 3rd-party add-ins or the security software, first please run Outlook in Safe Mode to determine if 3rd-party add-ins are related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem copying and pasting in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Please also disable the anti-virus program temporarily to check if this makes a difference.
Regards,
Melon Chen
TechNet Community Support

Outlook 2010 won't open after installing icloud for windows

Hi,
Installed icloud for windows at work this morning after moving my MM account to icloud at home on my MBP.
Installed ok but after ticking the mail, contacts, calendar and bookmark boxes on icloud for windows Outlook 2010 starts but won't open and stays on the "Processing..." for a long time before I close it.
Also the icloud for windows control panel won't reopen except the time it opens after installation. I have tried removing it and rebooting but after it's installed, if you close the control panel it won't reopen although it's still running in Task Manager. Closing it in Task Manager and restarting doesn't make a difference.
Currently I removed, rebooted and reinstalled and only have the bookmarks ticked and outlook works ok but the control panel still won't reopen.
I am on a exchange server so don't know if this is part of the problem. Not real worried about mail but would like calendars working again.
Very thankful for any help you can offer.

I had the same problem after successfully moving from MobileMe to iCloud yesterday on my PC, ipad and iphone.
Today I couldn't open Outlook 2010. An Outlook dialogue box for my MobileMe email account kept asking for the email password, and although I put the password in, it kept re-appearing.
I turned off Norton spam temporarily, because I noticed Outlook was stuck processing the Norton plug ins at opening, and managed to open Outlook but the programme crashed every time I tried to access my email account settings (I thought I would try to delete the MobileMe email account).
I then opened the Control Panel for iCloud and unchecked the Mail with Outlook box, which has enabled Outlook to work again. The @me.com email account was gone when I checked the email accounts. I never needed to use the @me.com email account anyway.
How frustrating and such a waste of my time.
Does anyone know what difference it makes if the MobileMe/iCloud email is not connected to Outlook? Does it really make any difference when you have your email accounts in the iPad and iPhone anyway?

Outlook 2010 Contact changes revert back to previous version

I have a user on a corporate domain who is using Outlook 2010 to connect to an Exchange 2010 Server. Everything is working normally except for the user's Contacts; she is able to create new contacts with no issues. However, when she modifies
an existing contact and saves the changes, the changes will only remain for a short period of time. Sometime after the changes are made, the contact will revert back to its original information and the changes are lost. The amount of time between
when the changes are made and the contact reverts is unpredictable and will occur even if Outlook remains open the entire time (in other words, Outlook does NOT have to be closed and re-opened for the incident to occur.)
We have even gone as far as removing the user's Outlook profile and associated files and recreating the profile on the machine. This has not fixed the issue.
The specifics for the user:
Windows 7 Professional, Service Pack 1
Microsoft Office Professional Plus 2010
Intel Core i3 Processor with 4GB of memory
Any assistance or ideas would be appreciated!

I will try the OWA test and get back to you on that.
As far as removing and re-adding the account, I've already done that numerous times, going so far as to even removing Outlook and re-installing. This issue has even followed the user across multiple machines.
The user does have a SmartPhone that she synchronizes with. I've tried removing the SmartPhone from her account and then making the change with the SmartPhone no longer synching and the issue still occurs.
I will also go back and check the event log to see if there are any notifications. I don't recall seeing any issues or errors pertaining to this in the Event Logs. It just seems to be a totally random event that doesn't leave any "fingerprints"
on the system.

Exchange 2013 with Outlook 2010 anywhere - Public Folders disappear from Outlook favourites

Hi,
we have a 3 server Exchange 2013 SP1 DAG published with Forefront TMG.
Outlook 2010 anywhere connection works fine (only anywhere connection is possible, there are no clients in the exchange server AD).
The users are adding public folders to their local Outlook favorites. In about 10% of the Outlook starts, those public folders are missing in the favorites. Local favorites folders are still there, public folders are connected.
After restarting the Outlook a few times, the favorites are back.
Deleting the outlook.xml brought no success, the favorites seem to be saved somewhere on the exchange server.
Outlook 2010 is up to date, all hotfixes are installed.
There are no related entries in servers or clients eventlogs, the logs of the TMG server are normal.
Does anyone have a simular behavior?
Thanks in advance!

Hi,
According to your description,it is clear that something got corrupted, but it is hard to say directly what caused it. However, there are a few troubleshooting steps to determine what caused it and you can also make a backup of your Favorite Folders list
so you can easily restore it when it still happens.
Pleaser refer to the following article:
Favorite Folders empty upon restart
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot
make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope this helps!
Thanks.
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Niko Cheng
TechNet Community Support

Outlook 2010 won't send msgs w/links

I have Outlook 2010 and I use Yahoo mail as my relay. Recently, any message initiated from Outlook 2010 which contains a web link won't send (stays in outbox). I have disabled all anti-virus software. I tried changing it to plain text - so that it
shouldn't even recognize it as a link. I've tried removing the hyperlink. Nothing so far has worked. Has anyone else experienced this?

Hi Friend,
Open MS-Outlook in safe mode and then try to send emails. There can be lot of reasons behind such issue if your emails are going into Outlook instead of sending.
Common causes of such disturbance are:
Offline Mode (enable it or work with Online Mode)
Send/Receive Settings (Change manually to Automatically)
Wrong password (sync web based mail password with Outlook)
Corrupted Outlook Data File (use scanpst.exe to repair and then try to send emails)
Antivirus scanning programs (disable these programs)
For more:
http://support.microsoft.com/kb/2663435
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

Outlook 2010 "Send Plain text only" not working for individual contacts

We have a Outlook 2010/Exchange 2007 environment
If you go to Outlook Properties of a contact and change from "Let Outlook decide the best sending format" to "Send Plain text only", it is supposed to force Outlook to send a Plain text
email
to that contact.
But it is still sending HTML. This is happening with any contact I try this with.
While composing the email I can change it to Plain text manually and that works fine.
Not sure what gives...

Hi,
I recommend that you check the global remote domain setting if set to send plain text.
If not , the remote domain setting will override the change of the contact's properties when sending email out.
More details refer to the following article:
http://technet.microsoft.com/en-us/library/bb232174(v=exchg.141).aspx
Remote domain settings Remote domains define the settings for outgoing message transfers between the Exchange 2010 organization and domains outside the Active Directory forest. Even if you don't create remote domain entries
for specific domains, there's a predefined remote domain named Default that applies to all remote address spaces (*).
Hope this helps!
Thanks.
Niko Cheng
TechNet Community Support

Outlook 2010 - Strange email bounce back issue.

Hello,
   I have a user who's emails are getting rejected by some mail servers. We are on Exchange 2007, and the user is using Outlook 2010. The strange thing is, I and many other users on the same server can send to the same address no problem.
   I also found that if the user sends mail from OWA or his phone, it goes through fine as well. His emails get blocked only when he sends from Outlook 2010 on his PC. I thought it might be something with his ost file, so I had him
delete it and Outlook rebuilt it. But the issue persisted. His emails got rejected with a 554 denied error.
   I checked and our Exchange server is not on any blacklists and has a good reputation. Its just this one user that is getting rejected when he sends mail to certain addresses from Outlook 2010. Is there an issue with Outlook that
would cause something like this?
Thanks.

Hi,
According to your description, I understand that the issue only occurs when sending message from the Outlook client.
Please check the Blocked Senders and Safe Recipients settings in Junk E-mail Options in Outlook 2010. Also try to start Outlook in safe mode and send the test message to check whether the issue persists. If it doesn’t work, change a computer to have a try.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2010 hangs when opening emails from a certain sender

I have a problem when we a receive a notification email from a certain sender. The email is actually from an internal address within the company. We receive email notifications when we receive a voice mail on our phone system and that email
is what is causing the problems. The email we receive is very basic and just has a small amount of text saying "IP Office Voicemail redirected message". When I try to open the email (or view when the reading pane is enabled) it hang Outlook
for about 20-30 seconds. This happens with every notification email we receive from that address. I tried locking up Outlook when it was hanging to see if I could get any error messages. In Event Viewer I got this:
"The program OUTLOOK.EXE version 14.0.7113.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel."
Things I have tried:
Clean install (of both Office and Windows)
Removing and recreating the Outlook profile
Setting Outlook to "Read all standard mail in plain text"
Updating Windows/Office
Setting our voice mail server to send from a different email address
Opening Outlook in safe mode
We are on a domain with Exchange. This started happening a couple of months ago.
Any ideas as to what I can try next?
Thanks.

Hi JW_IC,
Does this issue occur OWA?
If OWA not hangs, it seems an issue on the Outlook client side.
I found that you have done all operations on the Outlook client side and still not worked.
How about following the error message, "To see if more information about the problem is available, check the problem history in the Action Center control panel",
to check the problem in the Action Center control panel. Please paste the details without sensitive information for the further troubleshooting.
I suggest updating Outlook 2010 to the latest version for test.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2010 won't update new messages unless you update folder

Hi,
Outlook 2010 sp1 with Exchange 2010 latest sp.
Scenario:
Some users are not receiving emails unless they click on update Folder. Once they do emails come in.
Troubleshooting:
No virus scanning outlook folder.
Delete the profile with OST and re-created it.
Send immediately when connected is enabled.
Cache Exchanged mode is enabled (Must be ...there are 15000 users with mailboxes here).
(If Cache mode is disabled everything works fine) This is not an option for us.
Download shared folders whether it is enabled or disabled still the same problem.
Help please,
Alexis

I would suggest your to start Outlook with /cleanips switch and check behavior,
Just click Start, click Run, type
outlook/cleanips, and then click OK. Microsoft KB article:
http://support.microsoft.com/kb/968773
Please have try first and feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support

Outlook 2010 won't go back from Working Offline to Online

Similar Messages

Maybe you are looking for