Outlook 2013

Does anybody know when blackberry desktop software is going to be compatible with outlook 2013?
Why weren't they testing it on the beta releases and prebeta releases? It should have already been compatible for day one and preferably compatible a month or so before hand for early adopters to finnish testing.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB31008 During contact synchronization using BlackBerry Desktop Software the error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed
KB33247 During Calendar sync using BlackBerry Desktop Software the error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is encountered
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Appleblack1999 wrote:
Im trying to sync with outlook 2013
There is also this problem...the Desktop Software is not compatible with Outlook 2013...refer:
KB12268Synchronization support for BlackBerry Desktop Software for Windows
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck and let us know!
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Similar Messages

Print to PDF is very slow showing "save as" dialog when printing from Outlook 2013

Hello,
I'm having a problem with one of my users. The problem is intermittent. At first when I was looking at the issue, here is what I saw:
In Outlook 2013, I opened an e-mail. I then selected Print, selected the Adobe PDF printer, and hit the print button. There was over a 1 minute delay before the "save as" dialog appeared to ask me where to save the document and what to name it. I did this for several different e-mails with and without attachments and the problem was consistent. I saved the e-mail to a local e-mail file and the problem was the same. This process was over 30 or 40 minutes. I was pulled away for another issue and now the "save as" dialog pops up within seconds. The user is complaining that this happens regularly. I tried a repair, cleared temp files, and was going to try printing from other apps, but then it started temporarily behaving itself, so I can't tell you if the same delay existed in other apps. I didn't see anything obvious in the event viewer logs.
Has anyone else seen this? Anyone have an idea on how to troubleshoot this?
Thanks,
Jeffery Smith

Thank for your help Bill, but changing settings in the distiller did not seem to work. As my application prints directly to the default application without using anything specific to Acrobat, I was hoping there was a simple way forward. A colleague suggested copying registry entries from the account I logged on as to the S-1-5-18 entry, then rebooting. This had no effect as the prompt still comes up.
Aandi, I don't have the Acrobat SDK or any experience of it.
Also I'm not sure where any code/script would sit since the application is stable and so I would rather not change it.
If it amounts to a few lines of javascript sitting outside the application then that would be of interest.

Outlook 2013 - User cannot send email to one person

One of our users got a new computer and is running Outlook 2013. They can send emails with no trouble, except to one of our other users. It always
gets rejected and the sender gets an email telling them the one they tried to send was undeliverable. She's running Windows 8.1.
1. Both the sender and the receiver are using Exchange accounts
2. Both computers are on the same network, but neither are on a domain.
3. Error message: The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: ORD2HUB16.mex05.mlsrvr.com
IMCEAEX-_O=MEX07a_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=[REDACTED]@mex05.mlsrvr.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
Original message headers:
Received: from ORD2MBX01H.mex05.mlsrvr.com ([fe80::11f4:d169:375f:62d2]) by
ORD2HUB16.mex05.mlsrvr.com ([fe80::be30:5bff:feee:c7c4%15]) with mapi id
14.03.0169.001; Tue, 10 Jun 2014 11:47:07 -0500
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: [REDACTED[ <[REDACTED]>
To: "[REDACTED] ([REDACTED])" <[REDACTED]>
Subject: email
Thread-Topic: email
Thread-Index: Ac+Ey3p8UrbavpbVRTiY+U9PepgJ0Q==
Date: Tue, 10 Jun 2014 11:47:06 -0500
Message-ID: <[email protected]com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <[email protected]com>
MIME-Version: 1.0
X-Originating-IP: [23.24.160.6]

Hi,
How does the user fill the "To" field in a new message? If she fill it via auto-complete cache, please try to delete the auto-complete cache entry via clicking the "X" icon and then type the email address in the "To" filed. Send the email and check
if this issue continues.
For more causes and troubleshoot steps about this issue, please refer:
http://technet.microsoft.com/en-us/library/dn479208(v=exchg.150).aspx
Regards,
Steve Fan
TechNet Community Support

Exchange 2013 CU7 - Frequent Outlook 2013 Disconnections and Delays

We currently have the following environment:
Windows 2012 VM on Hyper-V with 24GB of RAM and 4 virtual procs (1 socket)
Cisco UCS, B200 M3 Blades
Exchange 2013 CU7
Exchange 2007 is in our environment, but public folders have been removed and only a few stale, unused accounts exist on it.
Two dual-role CAS/Mailbox servers
Mailbox servers are in a DAG
MAPI/HTTP is our connection protocol
.NET Framework 4.5.2
Clients are Outlook 2013 SP1 on Windows 7 and 8.1
(Currently round robin DNS, but we have a hardware load balancer we've temporarily taken out of the mix to solve this problem)
What we're seeing is frequent disconnections from Exchange, regardless of the CAS server. That is, both CAS servers will disconnect clients, but not at the same time. When we look at the Exchange boxes, we notice that the CPU is 99% - 100% each time the
disconnections occur. When we hunt down the IISWorker process causing the sudden CPU run, we see it comes back to the following app pools:
MSExchangeMAPIFrontEndAppPool
MSExchangeMAPIMailboxAppPool
(We were running RPC/HTTP, but switched to MAPI/HTTP to resolve the problem. We had the same issue with equivalent RPC app pools at the time.)
Eventually, within a minute or two, the CPU load will decrease and the clients connected via that CAS will regain connection. As you can imagine, the pain is felt more frequently by uncached clients--although everyone, regardless of caching, will see
the disconnections.
Basically, the problem sounds exactly as shown in this KB: http://support.microsoft.com/kb/2995145 Unfortunately, we already had .NET 4.5.2 installed, and have changed the environment variable and registry as shown in the article.
We're in contact with Microsoft Support, but thus far they're scratching their heads.
I'm clearing up all small errors to decrease the noise in the application error logs, but the most persistent one is Event ID 106 (MSExchange Common):
"Performance counter updating error. Counter name is Time in Resource per second, category name is MSExchange Activity Context Resources. Optional code: 2. Exception: The exception thrown is : System.InvalidOperationException: Instance 'ad-powershell-defaultdomain'
already exists with a lifetime of Process. It cannot be recreated or reused until it has been removed or until the process using it has exited."
Loading/reloading and recreation of the performance counters does not fix the problem, by Microsoft Support or us. Of course, this error existed before we started having issues; I'd just like to clean it up just in case it's a contributing factor.
Has anyone seen anything similar?

We're using a Barracuda load balancer (641), but we've eliminated that as a source of the problem. The CPU spikes and disconnections happen whether or not the load balancer is in use.
This problem is still ongoing, and we're still working with Microsoft Support. Right now they're focused on our environment, but having combed through it numerous times, there's nothing that stands out. I suspect this is a bug in CU7 (yet I would
readily accept our environment being at fault if it means we can identify and resolve the problem), but that's not the road Support is going down.
We've looked at storage I/O on the VM hosts (disk responses are 10 MS or less), added double the CPUs to each mail server (for a total of 8, each), disabled TCP chimney offload, run numerous Experfwiz log collections, etc... Now
the tech is focused on a particular mailbox database being the culprit because it also takes up more CPU when the MAPI app pools are gunning pretty high. I suspect that it is a symptom and not the problem, but I have no choice but to follow his lead.
What is your environment like? Are you also CU7? And did the problem show itself after a cumulative update was applied?

Drafts folder relocation Outlook 2013 and Gmail IMAP and multiple saves to trash folder

Hi,
I have Office professional 2013 32 bit running on Win 7 64bit. I have an issue that I know has been discussed but I see no resolution.
The drafts are saved on the server not locally and the trash folder fills with multiple copies of the draft, the number of copies appears to relate to the time of editing the draft. I have to go in and delete these copies in Trash after writing an email.
Outlook 2013 does not allow me to remap the drafts folder I click unsubscribe and it says the folder is a special folder and cannot be unsubscribed in Outlook. I use the account on my iPhone and this allows me to unsubscribe from the folder.
Has anyone found a solution or is anyone working on a resolution for this problem?
Best regards,
Clive
Regards, Clive

I am having a similar problem with trash receiving multiple copies of some drafts. In last 20 minutes 19 copies of a draft have been included in trash. It seems to happen when I view a draft --but not solely
Using Outlook 2013 with IMAP GMail on windows 7 on a laptop. It synchs with my IPHONE. Yesterday I called Dell Support. They said it was a virus -- though a thorough scan found one item --it was deleted and problem continues.

In outlook 2013 a folder is getting created automatically & New emails are directly going to this folder

Hi, The scenario is as follows
1. A user has wierd problem where in outlook 2013, a folder named "Junk" is created & all emails are going to that folder
2. This Junk is not the regular "Junk E-Mail" folder & it is different.
3. There is "Inbox" folder as well in the outlook
4. There are no Rules in outlook
5. I am able to delete the "Junk" folder, but again after closing & opening the outlook the folder gets automatically created.
What could be wrong here :(
Manju Gowda

Hi,
Which type of email account are you using? Do you have the email account sync to any mobile device? If so, please check the junk email option on the mobile device. You can also try to disable the sync in the mobile device and then check the issue again.
Please let me know the result.
Also see a similar issue discussed here:
http://social.technet.microsoft.com/Forums/office/en-US/d00cab48-d386-4e84-b4c2-d872d77bd26e/outlook-creates-extra-folder-called-junk-in-mailbox?forum=outlook
Thanks,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

MS Access Freezes and Closes when I save a draft email via Outlook 2013

I have Access 2013 Office 365. When I email a report from access via Outlook 2013 I have problems. Outlook opens fine. If I hit send everything is fine. However if I save the email as a draft Access freezes and then closes after a 10- 15 sec delay.
The email is saved as a draft in Outlook but very annoying to have to reopen my Database .
The message I get is : MS Access has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
I tried compact and repair but that didn't help. Also tried turned of add ons. That didn't work.
Never had this problem with office 2010. What can I do?
I just discovered the same thing is happening in Excel and Word.

Hi all,
Thanks for visiting our forum and sharing your experience here. It'll be benefited to our communicator.
Have a good time.
Regards,
George Zhao
TechNet Community Support

Outlook 2013 - wrap text group policy applied, not working with or without digital signature

Hello,
I'm adding group policies to apply on our new installations of Windows 8.1 with Office 2013. One of the settings being applied is enforcing plain text emails and wrapping text at a certain number of characters. Policies are being added using the Outlook
2013 admx.
When I check the options inside Outlook 2013 the group policy did apply successfully (File, Options, Mail, scroll down to Message Format) The option to "Automatically wrap text at character:" is set to 132 and not adjustable as it should be.
In the group policy I have it set to wrap at 132 characters, but when I go to a client machine and send a digitally signed email, it wraps at the default 76 characters. This makes for very annoying short blocky emails and multi-line hyperlinks.
If I do not digitally sign the email then the text doesn't wrap at all! (until it meets the end of the window). So under no circumstances is it wrapping at 132 where it's supposed to.
Thanks,
-Nick

Hi,
What is your account type in Outlook? Exchange or others?
Please also let me know the email format that you are sending, Plain Text, HTML or Rich Text Format.
You can try sending the same emails in Outlook Safe Mode:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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How do I leverage a custom theme for Outlook 2013?

Microsoft has a problem. They use the term "theme" in Office in 2 different ways: 1) the 3 background colors you can choose of the Office applications and 2) a collection of colors, fonts, and layout that can be customized and defined by the user
for the applications.
I know how to create a theme in PowerPoint and save it as a default for all new presentations. Allegedly you can you this across Office applications but this is where it breaks down (as far as my user experience goes).
I've created a theme in PowerPoint. It has my custom colors. I want to use that same collection in Outlook.
I can apply it on a email by email basis (Options menu for an email), but I want the default email (new or reply) to use that custom theme. I see my theme in the drop down menu under a heading of Custom, but there isn't a way to set it as default
(behavior differs from PowerPoint here).
So I look under the Outlook File menu, then Options and select Mail. You can change stationary, but the custom theme isn't an option there.
Then there is Styles under the Format Text menu when in a new email. There are color options and font options, but again, no way to leverage the work I did in creating the custom theme.
Searching on customizing themes for Outlook only gets me answers on the first use of the word theme, not the latter.
Is there no way to you the theme I created for Outlook 2013?

Its very simple - if you want a product that remains consistent and does not change its layout every few years, that is fully customizable, and will remain being supported by subsequent operating systems, then get an open source product running in an open
source OS. It seems that you can no longer rely on MS to provide consistency, stability, or support for their own products.
When will MS realise that customer familiarity with their products is their intellectual property, like branding, which you would never trash every five years. Imagine that MS wanted to change their name to a new company name, or their Outlook brand to Inlook
- it would never happen. So why is thee trade getup and arrangement changing so often and against what their customers want? Is it to justify thee new products? Maybe with cloud and 365, they will finally be happy and stop mucking about with what works (after
they change everything back to '95 /XP format?).

Outlook 2013 Signatures not showing up at all after transferring signatures from Outlook 2010

Hello,
first time on here asking a question needing help. I recently bought a new machine, windows 7 Pro and Outlook 2013. I successfully brought over my .pst files from my old machine running Outlook 2010, Windows 7. This was great and easy, got to keep
all my settings, rules, and private folders for Outlook 2010 right into Outlook 2013. Then it was time to move my signatures over, I did so with ease however when I went to my signatures in 2013, NOTHING was present, not 1 out of 30 signatures I have.
I sure dont want to rewrite each one over again. I restarted, made sure the signatures were in the right spot in Outlook 2013. I also tried putting the signatures in another folder and importing them in, nothing. What is the deal? Can someone please
tell me what I'm doing wrong or has anyone had this issue? Please help. and thanks.

Just to check, so you went into C:\Users\%username%\AppData\Roaming\Microsoft\Signatures on your old machine and copied ALL of the files & folders you found there, and moved them over to the same folder location on your new machine.
After doing that when you start Outlook and look in File, Options, Mail, Signatures you see nothing listed under "Select signature to edit" at all?

Sharepoint Foundation 2010 calendars not linking to Outlook 2013

We have been using linked calendars between SharePoint Foundation 2010 and Outlook 2010 for some time. I have upgraded a few users to Outlook 2013 and now cannot link the SharePoint calendars. are there any known compatibility issues?

Hi,
According to your description, my understanding is that the calendar in SharePoint Foundation 2010 cannot sync to Outlook 2013.
Did this issue occur with all the calendars?
I recommend to create a new calendar to see if the issue still occurs.
Was there any error when you sync the calendar to Outlook 2013?
If yes, please provide the error message for further research?
Best regards.
Thanks
Victoria Xia
TechNet Community Support

When connecting SharePoint Foundation 2013 contacts to Outlook 2013 in Outlook it is read only.

Hello.
When I connect Sharepoint 2013 Calendars and Contacts to Outlook 2013 I receive the message " You cannot make changes to contents of this read-only folder" if I try to insert a new contact or a new appointment in SharePoint through Outlook (in
Account Settings of Outlook, in the SharePoint tab I have "Server version=Not available" and "Permissions=Read Only").
The same users, through the SharePoint web page, insert a new contact or a new appointment.
Thank you.
Regards.
Alessandro

It seems there are issues with 64 bit office version
http://social.technet.microsoft.com/Forums/sharepoint/en-US/1f2280e9-9e1d-4ad3-8042-21efb14e6246/when-connecting-sharepoint-2010-calendar-to-outlook-2013-in-outlook-it-is-read-only-how-do-we-make?forum=sharepointgeneralprevious
My Blog- http://www.sharepoint-journey.com| Twitter
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Unable to send email POP3 email from Outlook 2013 unless signed on as local admin

Windows 7 Outlook 2013
I recently upgraded from Office 2010 to 2013. For several weeks everything ran smoothly but a few days ago I noticed that my Verizon POP3 account was unable to send mail - items just sit in outbox. I have deleted/added the account and the profile
multiple times, this will solve the problem for a few days but then it returns again. I discovered that if I run Outlook as an administrator the mail will send without a problem. I have checked permissions on the pst file and do not see any issues.
Sometimes but not always I receive a message on the POP3 send that there was no network connection check mode. The send test message in the account set up never has a problem - it's only the periodic Outlook sending and receiving when the problem occurs.
Any ideas?
Thanks.
enagy

Hi,
Since the problem could be be solved for a few days by deleting/re-adding the profile and the account, the problem may be related to the .pst file. When the problem comes back, run Scanpst.exe to repair the. pst file, will the problem be fixed again?
Learn how to use Scanpst.exe:http://support.microsoft.com/kb/272227/en-us
We can also assume there are other programs that are interacting with the .pst file, reboot and disable the possible programs to test if this makes a difference.
If you're disconnected, you'll also need to check the network cable, try restarting your computer, or contact your Internet Service Provider or your system administrator. This implies the issue may be related to the anti-virus program or the firewall settings,
which may be scanning the outgoing emails from Outlook. We can disable them temporarily to send the emails again, check if this helps.
Regards,
Melon Chen
TechNet Community Support

Attachment don't open en previewer is not working in Outlook 2013

When i get office attachments in an e-mail in outlook 2013 on a windows 8.1 pro.
The attachments don't open. And the previewer of outlook tels me that the content can not be previewed.
Any one any idea what can be the solution to open and preview these documents?

Hi,
Did you get any error message when you try to open attachments?
What's the file type of the attachments? Can you open and preview a Word or Excel attachment in Outlook? By default, Microsoft Outlook 2013 blocks potentially unsafe attachments (including .bat, .exe, .vbs, and .js files) that can contain
viruses.
In addition, please try to clean out the Temporary Outlook Files folder to check if it helps. See:
http://www.howto-outlook.com/faq/securetemp.htm
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

In outlook 2013 Add-In, Adding dynamic menu to splitButton idMso="DialMenu" is working and the same code is not working in outlook 2010 Add-In.

In outlook 2013 Add-In, Adding dynamic menu to <splitButton idMso="DialMenu"> is working and the same code is not working in outlook
2010 Add-In. please let me know, if i am missing something. Below is the xml and screen shot
<contextMenu idMso="ContextMenuFlaggedContactItem">
<splitButton idMso="DialMenu">
<menu>
<dynamicMenu id="CallContactwithFreedomvoice
" label="CallContactwithFreedomvoice"
getContent="OnGetContenttest" insertAfterMso="Call"/>
</menu> </splitButton> </contextMenu>

Hi Narasimha prasad2,
Based on the description, the context menu for the flagged contact doen't work in Outlook. I am tring to rerpoduce this issue however failed.
I suggest that you check the state of the add-in first to see wether the add-in was loaded successfully.
Regards & Fei
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Fully automated Outlook 2013 with Exchange 2010 client setup

Hi,
I'm trying to create a situation where a user fires up Outlook 2013 for the first time and the Exchange account is configured for them without any intervention whatsoever.
I currently have it that when a user opens Outlook, they see the "Welcome to Outlook 2013" screen and they click next. They are asked if the want to setup Outlook to connect to an email account and click Next. On the next screen, there
primary SMTP address is automatically filled out, and then autodiscover takes over and configures the rest for them.
I have configured AutoDiscover correctly (including SCP), and configured a GPO with "Automatically configure profile based on Active Directory Primary SMTP address".
However, I still get that "Welcome to Outlook 2013" screen.
How do I get rid of that to make the whole process fully automated?
Many thanks,
-Mark

Hi Mark,
I have this issue before.
When we first add our accout to Outlook, we should better create a new profile manually.
I suggest removing our accout from Outlook via "Mail" and re-creating new profile.
Operation details as below:
1. Start-->Control Panel-->Mail-->E-mail Accounts...-->select your account and Remove it-->Close
2. Show Profiles...-->Add-->then configure your account again.
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2013

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