Outlook 2013 NormalEmail.dotm macro template save as pop up

When quitting outlook within the company the "Save as" dialogue box pops up asking to save the macro enabled email template into the companies Workgroup template folder.
So far this only seems to be a problem with Office 2013 and only with Outlook. I have tried booting into safe mode and this crashes outlook. I have also disabled add-ins however they are all
Microsoft Add-ins and have not made a difference the save as still appears. (It is not the people pane as this is already disabled.)
Is there any fix or work around for this?

Hi,
We can try adding the following registry key to check the result:
Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the
registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Press Win + R, type "regedit" in the blank box, press Enter.
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Microsoft.OutlookBackup.1
DWORD: RequireShutdownNotification
Value: 1
Or you can provide the exact error message so that I can do more research.
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Outlook 2013 sending email using template not working properly...

I've created several email templates by doing the following:
open new message
add some tekst in the body
save as > oft file
Now when I open such oft file I add some modifications in the body text and send the message. However, the send item does not contain the modifications I just made, only the text that was included in the template.
We're using Outlook 2013 SP1 (with all microsoft updates installed) with Exchange 2013 SP1 standalone server. Is this a Outlook or Exchange issue and how can I resolve this?
Thnx Remco

Hi Remco,
Please also try to start Outlook in safe mode and test again to check if this issue continues. To start Outlook in safe mode, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
If problem continues in Outlook safe mode, please try creating a new mail profile and reconfigure your email account, then creating a .oft template to test this issue again. For your convenience:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

New Outlook 2013 Installation - How to configure for default pop email and access exchange 2003 server for shared folders only

I have successfully installed and configured outlook 2013 to access my pop.integra.net email accounts. We have an 2003 exchange server we use for shared folders which I am having difficulty accessing.
My preference would be to set up my access to the exchange server and use the same data folders for email as are in use for my pop email account. In outlook 2003 this was simple, but in 2007 on up it seems this feature has been hobbled. Is there
a workaround to get both accounts to use the same database?
Next issue is if I use the Mail client wizard under Control Panel to set up access to the exchange server - everything looks fine but when launching outlook I receive the following 2 error messages:
"The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance."
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Your Microsoft Exchange administrator has blocked the version of Outlook that your are using. Contact your administrator for assistance."
Obviously the optimal solution is to upgrade the Exchange Server - assuming that is not an option - are there any workarounds?
Any assistance would be appreciated.

Downgraded to Office 2007.
So now have a new Windows 8.1 laptop with outlook 2007 installed.
From what I have been told this should allow me to connect to the Exchange2003 server
I set up the pop account - works fine
set up the exchange account through Mail.exe and am unable to launch outlook.
"Microsoft Exchange is Unavailable"
"Retry - Work Offline - Cancel"
Then
"Cannot start Microsoft Office Outlook. Cannot open the Outlook Window. The set of folders cannot be opened. The information store could not be opened."
The data file path is the same for both the pop account and the exchange account:
C:\Users\Scott\app data\local\microsoft\outlook\outlook.pst
How do I get this to work?
Help!

Outlook 2013 contacts backup

Hi,
we are using outlook 2013 for email communication.Our account is pop account.I want to take the backup of contacts in outlook 2013.
Please share your ideas how to take the backup of contacts of email outlook 2013.
Regards
Pradeep

Follow the steps below to take the backup of Outlook 2013 contacts:
1. Click File > Open & Export > Import/Export.
Import/Export command in the Backstage view
2. Click Export to a file, and then click Next.
3. Click Outlook Data File (.pst), and then click Next.
4. Select the account you want to export by clicking the name or email address
5. If you want to export everything in your account, including mail, calendar, contacts, tasks, and notes, ensure the Include sub-folders box is checked
6. Click Next.
7. Click Browse to select where to save the Outlook Data File (.pst) and to enter a file name. Click OK to continue.
If you are exporting to an existing Outlook Data File (.pst), under Options, specify what to do when exporting items that already exist in the file.
8.Click Finish.

NormalEmail.dotm pop up 'save as' problem, citrix server

Hello,
Problem:
When sending a Word document as a PDF (File -> Save and
Send -> Send as PDF) via Outlook. A continuous prompt
of 'Save As' shows up trying to save the NormalEmail.dtm file to the users profile. The email sends but this pop-up occurs every time.
Our Environment:
Citrix user profile management.
Outlook 2010
Word 2010
Temp Fix:
Deleting normal.dotm and normalemail.dotm under C:\profiles$\%username%\AppData\Roaming\Microsoft\Templates
Copying our default NormalEmail.dotm file to that location.
This is a solution until the user logs off and back onto the citrix server refreshing their Email Profile (Unpacking/Unloading)
Searching through the forums, people mentioned outlook addins, but running the Outlook client in Safemode offered no solution
Thank you

Hi,
Please open your Registry Editor and check on the AppData registry value to see if it is set to a value date other than %USERPROFILE%\AppData\Roaming. If so, try changing it back to %USERPROFILE%\AppData\Roaming and then test the issue again.
If above doesn't work, we can also try adding the following registry key to see if it helps:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Microsoft.OutlookBackup.1
DWORD: RequireShutdownNotification
Value: 1
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Print to PDF is very slow showing "save as" dialog when printing from Outlook 2013

Hello,
I'm having a problem with one of my users. The problem is intermittent. At first when I was looking at the issue, here is what I saw:
In Outlook 2013, I opened an e-mail. I then selected Print, selected the Adobe PDF printer, and hit the print button. There was over a 1 minute delay before the "save as" dialog appeared to ask me where to save the document and what to name it. I did this for several different e-mails with and without attachments and the problem was consistent. I saved the e-mail to a local e-mail file and the problem was the same. This process was over 30 or 40 minutes. I was pulled away for another issue and now the "save as" dialog pops up within seconds. The user is complaining that this happens regularly. I tried a repair, cleared temp files, and was going to try printing from other apps, but then it started temporarily behaving itself, so I can't tell you if the same delay existed in other apps. I didn't see anything obvious in the event viewer logs.
Has anyone else seen this? Anyone have an idea on how to troubleshoot this?
Thanks,
Jeffery Smith

Thank for your help Bill, but changing settings in the distiller did not seem to work. As my application prints directly to the default application without using anything specific to Acrobat, I was hoping there was a simple way forward. A colleague suggested copying registry entries from the account I logged on as to the S-1-5-18 entry, then rebooting. This had no effect as the prompt still comes up.
Aandi, I don't have the Acrobat SDK or any experience of it.
Also I'm not sure where any code/script would sit since the application is stable and so I would rather not change it.
If it amounts to a few lines of javascript sitting outside the application then that would be of interest.

MS Access Freezes and Closes when I save a draft email via Outlook 2013

I have Access 2013 Office 365. When I email a report from access via Outlook 2013 I have problems. Outlook opens fine. If I hit send everything is fine. However if I save the email as a draft Access freezes and then closes after a 10- 15 sec delay.
The email is saved as a draft in Outlook but very annoying to have to reopen my Database .
The message I get is : MS Access has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
I tried compact and repair but that didn't help. Also tried turned of add ons. That didn't work.
Never had this problem with office 2010. What can I do?
I just discovered the same thing is happening in Excel and Word.

Hi all,
Thanks for visiting our forum and sharing your experience here. It'll be benefited to our communicator.
Have a good time.
Regards,
George Zhao
TechNet Community Support

Custom Save Dialog and Logic in Outlook 2013 Add in

I'm creating an addin for outlook 2013. I've got it all setup and such but I'm not sure how to achieve my objective. My boss wants a button on a ribbon that is shown during compose, read, and similar methods and either opens a save dialog or just
saves it automatically without the dialog. The catch is that I want to add custom actions for this special save button, where it will rename the file and save it in a specific folder. All based on the sender's domain and address, the date, whether there are
attachments, and such. Either it will save the attachments as well or I could have a separate button to do the same with any attachments; archiving them and renaming them a specific way based on date, file type, sender, etc.
How can I implement this? I assume it's in the method showMessage_Click. Which leads me to another question, what is the showMessage_Click even from? It is what causes my messagebox to pop up when you click the button, but assuming I want a save
dialog or something else rather than a messagebox, do I still use showMessage_Click or is there another XXX_Click method to use for when clicking the button that would be more appropriate for my goals.
Also is there a list somewhere showing all of these different event methods?
Thanks for any help and guidance you can offer.

Hello,
It looks like you need to replace the standard SaveAs dialog with your own. To get this implemented you may repurpose the Save buttons on the ribbon, so each time the user clicks to save the item your custom dialog window is displayed. See Temporarily
Repurpose Commands on the Office Fluent Ribbon for more information.
If you need to implement this as a separate feature - just add custom controls to the Ribbon UI (aka Fluent UI). See Walkthrough: Creating a Custom Tab
by Using the Ribbon Designer to get started quickly.

Acrobat 11.0.5 PDF Maker does not save attachments in Outlook 2013

I had lots of problems getting PDFMaker to work in Outlook 2013. Finally with 11.0.5 ver it appears to work.
Unfortunately....when saving attachments it does Not save the attachments.
This is a very serious problem as I am dependent on archiving emails.
Does anyone else have this problem. Is there a solution.
Looks like I need to use non Adobe product...... which is crazy.

Hi gnits999,
Please make sure that you have set the correct PDFMaker settings:
Go to Acrobat plugin in Outlook -> then click on 'Change Conversion Settings' -> and under 'Settings' tab check following highlighted option.
Regards,
Anoop

Outlook 2013 won't auto-save emails if encryption or digital signature is enabled.

In Outlook 2013, I recently noticed that although I have Autosave enabled, I never get drafts autosaved. The option is located in File > Options > Mail > "Save Messages" section > "[ ] Automatically save items that have not been
sent after this many minutes [3]."
Experimenting with why I have lost 2 long emails after system crashes, I discovered that Outlook 2013 will
only automatically save emails if the Encrypt and Sign buttons are turned off. By default, I enable both in our corporate environment. So I never benefit from auto-save. I've changed the Autosave location and tested various other settings to
no avail. But Autosave always works fine if there's no digital signature or encryption enabled.
Has anyone else encountered this? Is this a bug?

Hi,
I just tested on my Outlook 2013 and experienced exactly the same.
This is pretty much by design, actually you may find you are even unable to manually save these emails as drafts if encryption or digital signature is enabled. I can also confirm some email service providers don't allow saving Encrypted Emails
as drafts either, so this is not a bug but how it works in Outlook.
Regards,
Melon Chen
TechNet Community Support

AD RMS 2012 Templates/Permissions [Option] is not visible at Outlook 2013 in Nokia Windows 8 Mobile Device

I have AD RMS 2012 Server, its working fine by applying restricted Templates/Permissions on OWA, Outlook & other MS Office Tools (Word Excel, PowerPoint). But the AD RMS Templates/Permissions [Option] is not visible at Outlook 2013 in Nokia Windows
8 Mobile Device.
Actually I would like to protect email with RMS templates (defined by me on AD RMS 2012 Server) but the [Permission] tab is not visible at Outlook 2013 in Nokia Windows 8 Mobile Device.
But I can do same with Android OS in Samsung Galaxy Mobile Device & I can see [Permission] tab as well to protect an email messages.
Any idea??
Regards,
M.Daud Soomro

Currently, you can't use WP 8 to protect docs/emails with ADRMS templates. YOu can however use transport rules on Exchange server side to configure automatic ADRMS protection.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Damir

Folder order won't save in Outlook 2013

In my Outlook 2013 desktop client, I accidentally moved the position of my Inbox toward the bottom of my list of email folders. I have since moved my Inbox back to where I originally had it, but every time Outlook restarts, it goes back to where I accidentally
moved it... once. Apparently Outlook saved the position of my Inbox the
one time I moved it, but won't save it the many other times I fix it.
Can someone tell me how to work around or fix this bug?

Hi,
Which type of email account are you using? POP3, IMAP or Exchange?
We may try to use the "Show all folders A to Z" option to reset the Mailbox folder list to its default order. To do this, right-click on the top level of your mailbox and select "Sort subfolders A to Z" and then restart Outlook
to see the result.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Word 2010 Macros won't run after installing Outlook 2013

Here is something I've never run across before. I'm hoping someone here knows the answer...
One of my co-workers has Office 2010 Professional installed and has for a year or more been running Word 2010 using a macro that opens a form for additional user input for the document.
For some reason that I cannot understand at all, he loaded Outlook 2013 and Lync. After doing this, his Word document will open but he cannot get the macro to execute the command button in the document. The macro does not fire, so to speak.
We have checked the Trust Center and the macro settings are at the lowest level. Still not working!
I have tried to simulate this by installing Word 2010 on my workstation where I have a full copy of Office 2013 Professional installed. Interestingly enough, similar results occur. I get a security warning that even though my Word 2010 instance
has macro security set to low, strips out the macro altogether.
I'm not all that interested in finding my problem but would like to get some advice on why he is having the problems after just adding Outlook 2013 and Lync. They may be related .
Thanks for any assistance.
Robert Stroud

Repair did not seem to have any affect on the problem.
So a bit of clarification - client has 2010 Office Professional including all of the normal packages. His company updated their machines to Outlook 2013 but did not touch any of the other 2010 packages except Outlook. They also added Lync.
I can duplicate the problem using a 2013 installation of Office Professional and then adding Word 2010 via another installation of Office 2010. Word 2010 was the only package from 2010 that I installed.
I have repaired the 2010 installation from the Control Panel. The Repair Utility does not seem to do anything except force the default .docm to show the Word 2010 icon rather than the 2013 icon.
If I open my .docm file with Word 2010, I get macro warnings even though the Macro Security is set to enable all macros.
If I open my .docm in Word 2013, the file executes properly and the macro runs as it should.
What is it that happens when one or more 2013 packages are installed that breaks the 2010 package macros?
Robert Stroud

Outlook 2013 and quote fix macro

Does anyone using macro (I will add a link later - now I got alert that my account isn't verified -strange..)
I'm looking for ability to respond to emails like old schools tech us ;) - geeks know what I'm mean.
I switched recently from The Bat and I need such ability.
When I try to use Resize.WindowForSoftWrap macro i get Run time error '91'. When I try to use Fixed.reply I got results like without macro.
Help me please
Regards
Slawek

Hi,
What's kind of problem between Outlook 2013 and Gmail you've met? Please detail it and we could continue to support you in a right direction.
Outlook 2013 changes how IMAP accounts are handled. Assuming you're set Gmail IMAP in Outlook client, here is a article about IMAP accounts changing in Outlook 2013 for your reference:
http://www.slipstick.com/outlook/2013/imap-accounts-outlook-2013/
More information about Sync Issue, please reference the following links:
http://www.msoutlook.info/question/675
Hope this helps.
Tony Chen
TechNet Community Support

Communicator 2007 r2 does not save chat history in outlook 2013

hi ,
i was using win7 64 bit enterprise edition with outlook 2010 & communicator 2007 r2, whatever i chat everything would be saved in conversation History automatically and every
was fine. i recently migrated to windows 8 64 bit enterprise edition with outlook 2013 & communicator
2007 r2. Issue : my chat history does not saves in conversation history , when i click on tools >> option >> personal information manager, is degraded.
if i try to save it manually that is also grade out.
can anyone please help to fix this.
Regards,
Raghavendra R

Hi，
Please make sure you have installed the latest version of communicator.
I want to confirm if the option has been selected even the PIM section is grayed out.
Please try to repair Office to test the issue.
Kent Huang
TechNet Community Support

Outlook 2013 NormalEmail.dotm macro template save as pop up

Similar Messages

Maybe you are looking for