Outlook 2013 not auto sending/receiving

I have contacted the "answer desk" and tried every suggested fix I have found but Outlook will not go out to the server to get messages unless I do a manual send /receive. The answer desk rep told me I had too
many accounts which has no connection with Outlook actually trying to send or download messages. I spend more than an hour with that rep. Anyone solved this yet?

Please create a new Send/Receive group in Outlook and check if it helps:
Click File, and then clickOptions.
Click the Advanced tab.
In the Send and Recieve section, clickSend/Recieve.
Under Group Name, click the group, and then clickCopy.
Under Send/Receive Group Name, type the new group name, and then clickOK.
Under Group Name, click the old group name.
Under both When Outlook is Online andWhen Outlook is Offline, click to clear the check box forInclude this
group in Send/Receive (F9).
Click Close.
Quit Outlook, and then restart Outlook.
If the above step fails, create a new profile for Outlook and check if the issue occurs in there:
http://support.microsoft.com/kb/829918
Tony Chen
TechNet Community Support

Similar Messages

Outlook 2013 not syncing inbox

I have Outlook 2013 on Windows 8.1. It is linked with an external IMAP account. Outlook will not sync and receive message into the Inbox unless I have selected a different folder or selected Calendar, Tasks or another item from the bottom toolbar. Even if
I have Mail selected and select "Send/Receive" messages will not come through. I have checked the settings for automatically receiving messages and setting it on different times does not make a difference. I have tried checking filters, those have
been remove and nothing. I have tried checking settings in my external email (through Bluegenesis) and there is nothing there that makes a difference. It is very frustrating to have to either close out and reopen my Outlook to get new messages or have something
other than Inbox selected. I have tried to check all settings, rules, etc. and do not have anything special set. I already tried removing the account completely and setting it up again, but I'm still having the same issue.

Hi,
When you set up the account again, did you still use the old .ost file or a new one? Rename the .ost file to ".old", let Outlook create a new one to sync, check if this issue persists.
I also suggest you disable firewall and anti-virus program to try again.
Do you have other accounts in Outlook? If yes, do they have the same issue?
We can run Outlook in Safe Mode to determine if it's 3rd-party add-ins related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
If none of the above works, please create a new profile to set up the account, check if the issue persists:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 not connect with Exchange server 2013 in internal network

Hello All,
I Have two Exchange server 2013 in our environment. Both server install mailbox and CAS role. After configure exchange server 2013, Outlook 2013 not connect in internal network. I have configure outlook manually. i tried by using the suggestion from blog
but not work. Outlook show that Server cannot connect/ server name could not be resolved. in outlook setting i also put exchange proxy setting. In exchange admin center i have changed the OWA, OAB, Auto discover name. But still not work.
I know that outlook can be connect from external by using ssl certificate and publish outlook anywhere but i did my configure from internal network.
Can you please suggest as soon as possible.
Thanks,
Parvez

Hi,
Firstly, I’d like to explain, same with external users, internal users use Outlook Anywhere to connect with Exchange server and use Autodiscover get all settings.
Thus, let’s try the following resolutions:
1. run the following command: get-clientaccessservice |fl autodiscoverserviceinternaluri
2. check if the host name in the above URL is in the DNS server and there is a DNS entry about the host name points to the proper IP address.
3. Check if the above host name is in your certificate.
Thanks,
Angela
Angela Shi
TechNet Community Support

Outlook 2013 not warning of oversized email

We have a 10MB limit for emails on our server. We host but not on an Exchange server. I have a few Users who are NOT getting the warning that their email message is over the limit from Outlook. Outlook sends the email instead of placing the email in the
Outbox and the User assumes the message is gone. The server actually deletes the email but the User still doesn't know that. Any ideas why Outlook is not warning with the prompt?

Hi jpwesty55,
Might be these given links can help you more:
http://arstechnica.com/civis/viewtopic.php?f=17&t=1115668
http://social.technet.microsoft.com/Forums/en-US/a2f1e34c-8a3e-4ae3-9903-c3c68fbddb3a/outlook-2013-not-warning-of-oversized-email?forum=outlook
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

Outlook 2013 suddenly stopped sending email

good morning and happy new year.
my outlook suddenly stopped sending emails. I can still receive emails. but no luck sending. I've added a new account to my outlook and that one sends/receives fine. I have the email on my phone it sends and receives fine. I've tried uninstalling than reinstalling
outlook. Nothing changed. tried the quick fix as well as the internet longer fix. same result nothing changed. this is my business email so I really need to get it figured out. Please Help

Happy New Year.
Without the detail information of your email accounts, it is difficult to move on. Could you please tell the type of you email account, Exchange, POP3, IMAP or Live account? If it is an Internet account, please detail the email provider, like Gmail, Yahoo
or else.
The following link is some common troubleshoot steps for sending and receiving messages issues
http://support.microsoft.com/kb/286040
In most cases this scenario happens if the sending message is stuck in the Outbox somehow, what we could next do is to identify the cause why it would happen.
1. Is there any large message remain in the outbox folder?
2. Authentication problem or simply password expired.
3. The sending message is called by another application like mailscanner?
Our MVP Diane has written an useful article that talking about this:
http://slipstick.com/problems/common-problems-that-cause-email-to-stay-in-the-outbox/#srs
You may reference it and solve the problem. If the issue still persists, feel free to post back with the error code and message. Thanks.
Tony Chen
TechNet Community Support

Auto send & receive on startup

Can I configure Thunderbird to auto send & receive on startup.

Tools menu (alt+T) > OPtions > advanced > network and disk space
Offline settings button.
go offline before you close Thunderbird.
Otherwise get used to the fact that mail is sent when you select the send button and download occurs on startup and on schedule.

Sending Calendar Appointment from Macbook to my wife's PC with Outlook 2013 and it sends a whole calendar and not just the one appointment.

I have a Macbook Pro Late 2013, running OS X 10 Yosemite 10.10.1 and my wife has a PC with Windows 7. I use calendar that comes with my Macbook and she uses Outlook 2013 calendar. When I email from Mail on my Macbook an appointment event and my wife opens the email with the appointment, it wants to add a whole new calendar for this one event, why is this? I just want to send her a single appointment not a whole calendar.
I tried to see if Apple Calendar on my Macbook has any options to help with this issue and I can't see anything that will help.
Should I check out the Outlook 2013 on my wife computer to see what options if any that I need to change to help with this problem?

closing in favour of https://support.mozilla.org/en-US/questions/1024353

Outlook 2013 not receiving emails I get on my iPhone

Hello Everybody! Recently I updated my laptop to Windows 8.1 and got myself Microsoft Office 2013. I am having an issue with Outlook I am not being able to solve. Thing is that all the mails I get from my hotmail account to my iPhone are not reaching my
Outlook 2013 after I have synced it with my mail.
Master tip: the last mail I have received in my outlook is from September 7 2013, the exact date I first got my iPhone and synced my mail with it. I am more than sure that my iPhone is not letting Outlook receive the mails I get when they reach my cellphone.
Please help! I love using Outlook in my work and would like even more to use it at home, it's very useful.
Thanks in advance to anybody that reads this

Hi Fernandomfs,
If you are connected with POP3 account and using various devices to download emails from the server, then it can create such disturbance in accessing emails. After downloading emails from the server, it get deleted them from the email server.
To fix this issue, enable the function “Leave a copy of messages on the server” dialog box from the account settings option. By enabling it and defining time period, you can even access those emails from the other application like Phone, tablet
etc.
Take a more brief view:
http://www.msoutlook.info/question/160
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

Outlook 2013 not automatically configuring Exchange (2007) account when running the Auto Account Setup

In previous versions, once I launched Outlook, it would automatically detect/passthrough my username and email address into the fields so that I could just click next and be done. In Outllok 2013 on Windows 2008 R2 this doesn't appear to be working even
thought I am able to successfully resolve my autodiscover domain.

Hi,
Is there any error when you can’t connect your Outlook 2013 to Exchange 2007?
If the autodiscover service is configured correctly, please change a computer to have a try. In this local windows 2008 R2, please check the following settings in Internet Explorer:
Click Settings > Internet Options > Connections > LAN settings, please make sure there is no proxy server set there. Only “Automatically detect settings” option is checked.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 - User cannot send email to one person

One of our users got a new computer and is running Outlook 2013. They can send emails with no trouble, except to one of our other users. It always
gets rejected and the sender gets an email telling them the one they tried to send was undeliverable. She's running Windows 8.1.
1. Both the sender and the receiver are using Exchange accounts
2. Both computers are on the same network, but neither are on a domain.
3. Error message: The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: ORD2HUB16.mex05.mlsrvr.com
IMCEAEX-_O=MEX07a_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=[REDACTED]@mex05.mlsrvr.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
Original message headers:
Received: from ORD2MBX01H.mex05.mlsrvr.com ([fe80::11f4:d169:375f:62d2]) by
ORD2HUB16.mex05.mlsrvr.com ([fe80::be30:5bff:feee:c7c4%15]) with mapi id
14.03.0169.001; Tue, 10 Jun 2014 11:47:07 -0500
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: [REDACTED[ <[REDACTED]>
To: "[REDACTED] ([REDACTED])" <[REDACTED]>
Subject: email
Thread-Topic: email
Thread-Index: Ac+Ey3p8UrbavpbVRTiY+U9PepgJ0Q==
Date: Tue, 10 Jun 2014 11:47:06 -0500
Message-ID: <[email protected]com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <[email protected]com>
MIME-Version: 1.0
X-Originating-IP: [23.24.160.6]

Hi,
How does the user fill the "To" field in a new message? If she fill it via auto-complete cache, please try to delete the auto-complete cache entry via clicking the "X" icon and then type the email address in the "To" filed. Send the email and check
if this issue continues.
For more causes and troubleshoot steps about this issue, please refer:
http://technet.microsoft.com/en-us/library/dn479208(v=exchg.150).aspx
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Exchange 2013 with Outlook 2013 - Not getting pop-up or mail tips for attachments exceeding max size

Our environment is Exchange Server 2013 CU3 and Outlook 2013 in cached mode. We have a transport rule that sets the max attachment size to 20 mb.
If someone sends an attachment larger than 20 mb they receive an NDR letting them know the message wasn't delivered because it exceeded the max attachment size. We would like for the user to be prevented from sending the message at all or to at least
get a mail tip before they try to send the message. The Outlook pop-up message that says "The file you're attaching is bigger than the server allows. Try putting the file in a shared location ..." isn't being generated for us. Not sure if that's
because we're running Exchange or not. If that pop-up isn't going to work it would be nice if the user could at least get a mail-tip warning them that the attachment exceeds the limit. But it doesn't look likes there's a mail-tip for attachment size, only
for message size. And, I've found that the message size mail-tip only works if the limit is set on the user. It doesn't seem to work if the limit is set via a transport rule.
Has anyone else gotten Outlook to present the pop-up or a mail-tip when exceeding attachment size? Any help you can offer would be greatly appreciated.

Thanks but I performed all of those trouble shooting prior to posting to the forum. But, I have found the answer!
After referring to this article;
http://technet.microsoft.com/en-us/library/bb124345(v=exchg.150).aspx
I removed the 10mb default limits from the organization config and chose to set the attachment and message size limits in our environment via transport
rules instead. That is the only way you can actually set an attachment size limit.
I had read this article several times searching for an answer;
http://support.microsoft.com/kb/2813269#appliesto
The key is here;
"If you are using an Exchange Server account, the 20-MB attachment
limit for Internet email accounts is not used by Outlook 2013. Instead, Outlook uses the limit that is configured on your Exchange server. To modify the setting that is used to control the size of a message that is sent through an
Exchange Server account, follow these steps."
The steps that follow are for Exchange 2010 but they show setting organization limits not server limits. And note that it
says the size of a message, not the size of an attachment. Since mail-tips for message size are not displayed when the limit is set via the transport rules I thought it
was possible that the same inconsistency might apply to the attachment pop-up warning. I set the organization limits and voila! The pop-up now displays when an attachment that exceeds the message size limit is added to a message.
This is exactly what I wanted. Now users won't fill up their sent items trying to send large attachments that just bounce anyway.
It would be wonderful if Microsoft would provide information about what features of Outlook are affected when you apply message size limits at the
various levels.

Outlook 2013 Not Synching Folders

Hi all,
I am having an issue with Outlook 2013.
It seems that for some reason it will not recognize my Username and password for Synching folders.
It works for sending and receiving messages, but when it tries to synch folders it comes back as wrong.
How can this be possible, doesn't it use the same UN/ PW for sending/ receiving as synching??
Thanks in advance.
IKE
PS: Moved to general forum

Hi,
I suggest you remove Outlook credentials from Credentials Manager in Windows, then re-type your password to check if this issue persists:
1. Exit Microsoft Office.
2. Go to Control Panel.
3. Click User Accounts.
4. Click Credential Manager. In the Generic Credentials
section, you should see one or more credentials listed. You're looking for credentials that begins
MS.Outlook.
5. For each credential that begins with MS.Outlook,
A. Click the details button (circle with a downward arrow next to the
Modified date).
B. Click Remove from vault.
6. Repeat steps 5A & 5B for each credential that begins MS.Outlook.
I hope this helps. If it doesn't, delete the account and setup the account again to check the result.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 not fulling syncing with Office 365 OWA

Briefly - is there any reason why emails that are accessible via the browser in Outlook are not being fetched by Outlook 2013 on the desktop? This using Office 365 Small Business Premium, client machine is running Win7.
TIA
Mike

Hi Mike,
Please confirm the items which are not synced to Outlook are listed in specific folder or all folders. Please click Send/Receive All Folders in Outlook to check whether all items can be synced completed in Outlook.
We can follow Eric's suggestion to disable Outlook cached mode to check whether the issue persists. If the issue doesn't happen in Outlook Online mode but only in Cached mode, we can
create a new Outlook profile
to have a try.
Regards,
Winnie Liang
TechNet Community Support

Outlook 2013 Crashes when sending mail

The system is a Windows 8.1 Pro x64, the Office installation is Office Home & Business 2013 32.
repeatedly the Outlook will crash after entering a contact email address when entering content into the subject line. Often it will crash when any attempt is made to enter content into the body.
All add-ins have been disabled.
If started in Safe mode, Outlook is able to send mail.
The error message in the event log is;
Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1511, time stamp: 0x52947f7f
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0xc0000005
Fault offset: 0x0003c558
Faulting process id: 0xeec
Faulting application start time: 0x01cf23061492ec78
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\root\office15\MSVCR100.dll
Report Id: 693a0ed9-8ef9-11e3-be9f-b4b67633f44a
Faulting package full name:
Faulting package-relative application ID:
A capture of the add-ins dialog when Outlook is started in normal mode is shown below.
I have run scanpst on the local pst files and performed repairs.
I also disabled the use of auto-complete.
Nothing has worked.
Please provide some new suggestions.
Thx - Eli

Hi,
Since this issue doesn't occur when using Outlook in Safe Mode and it's not add-ins related, I suspect the NormalEmail.dotm is corrupted in your case.
NormalEmail.dotm is the default template that opens when creating a new mail message. When you start Outlook in Safe Mode, it is not loaded.
Please go to the following location:
C:\Users\<username>\AppData\Roaming\Microsoft\Templates
Find the NormalEmail.dotm file, rename it to ".old". Outlook then will create a new one, check if this issue persist with the new NormalEmail.dotm file.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 not auto sending/receiving

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