Outlook 2013 - User cannot send email to one person

One of our users got a new computer and is running Outlook 2013. They can send emails with no trouble, except to one of our other users. It always
gets rejected and the sender gets an email telling them the one they tried to send was undeliverable. She's running Windows 8.1.
1. Both the sender and the receiver are using Exchange accounts
2. Both computers are on the same network, but neither are on a domain.
3. Error message: The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: ORD2HUB16.mex05.mlsrvr.com
IMCEAEX-_O=MEX07a_ou=Exchange+20Administrative+20Group+20+28FYDIBOHF23SPDLT+29_cn=Recipients_cn=[REDACTED]@mex05.mlsrvr.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
Original message headers:
Received: from ORD2MBX01H.mex05.mlsrvr.com ([fe80::11f4:d169:375f:62d2]) by
ORD2HUB16.mex05.mlsrvr.com ([fe80::be30:5bff:feee:c7c4%15]) with mapi id
14.03.0169.001; Tue, 10 Jun 2014 11:47:07 -0500
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: [REDACTED[ <[REDACTED]>
To: "[REDACTED] ([REDACTED])" <[REDACTED]>
Subject: email
Thread-Topic: email
Thread-Index: Ac+Ey3p8UrbavpbVRTiY+U9PepgJ0Q==
Date: Tue, 10 Jun 2014 11:47:06 -0500
Message-ID: <[email protected]com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <[email protected]com>
MIME-Version: 1.0
X-Originating-IP: [23.24.160.6]

Hi,
How does the user fill the "To" field in a new message? If she fill it via auto-complete cache, please try to delete the auto-complete cache entry via clicking the "X" icon and then type the email address in the "To" filed. Send the email and check
if this issue continues.
For more causes and troubleshoot steps about this issue, please refer:
http://technet.microsoft.com/en-us/library/dn479208(v=exchg.150).aspx
Regards,
Steve Fan
TechNet Community Support

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TS3899 cannot send email from one of my email accounts on my iPad

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Since Sept 15, 2013 I cannot send emails, but I can send them

I am on a Norwegian cargo ship off the coast of Norway. It has Wi-Fi, but I cannot send emails using my iPad. I understand that Verizon has had big problems recently. I cannot phone Verizon for advice, and if the problem is Verizon's fault, I do not want to change my settings. Can anyone advise me how to fix the problem? Very frustrating and I have not been able to reach technical support using my Safari browser.
Sincerely, W. E. Howard

viafax999 wrote:
Billhoward wrote:
I am on a Norwegian cargo ship off the coast of Norway. It has Wi-Fi, but I cannot send emails using my iPad. I understand that Verizon has had big problems recently. I cannot phone Verizon for advice, and if the problem is Verizon's fault, I do not want to change my settings. Can anyone advise me how to fix the problem? Very frustrating and I have not been able to reach technical support using my Safari browser.
Sincerely, W. E. Howard
Not sure where the previous poster's setting come from but certainly are different to what I use also I have to ssume you are using some form of mail client as using web mail should be no different wherver you are in the world.
Incoming server - incoming.verizon.net
outgoing server - outgoing.verizon.net
login information - your userid and password for your email account
More settings
outgoing server - outgoing server (smtp) check requires authentication
use same settings as incoming mail server for security
Advanced - incoming server (pop3) port 110
outgoing server (smtp) port 587
I would guess that your issue is probably the outgoing server port. If you have it set to 25 it will work when you are connected to a verizon network otherwise the mail will get rejected for reason relaying.
EDIT
Ah I see where previous poster got his setting, they are on the page he referenced, interesting that it mentions DSL on there. I am a FIOS user. Can't believe there are any difference in mail setting between FIOS and DSL but maybe,
I took my mail setting out of my Outlook email client properties and they have been working fine for years.
As to changing setting you need to bear in mind. Settings that are used on devices that are not attached to Verizon's network WILL work when the device ias attached to the VZ network.
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The settings mentioned by you are the very old settings. They were changed at least a couple years ago. The latest ones are as mentioned by Jumpin68ny for VERIZON email (DSL AND FIOS included) where a third party such as Yahoo is not used.
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Incoming mail server (POP3): pop.verizon.net
Incoming Server Port Numbers: 995
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Your Verizon Online password
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Also make sure when using these SSL servers that the password is normal (in the clear).
See http://verizon.com/emailsettings

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Hi Assaf,
According to your description, you want to set the outgoing email address always to be a specified one in SharePoint.
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I've lost the ability to send emails to my work email address, it seems to have stopped working in the last 30 days or so. I can receive emails from the work address to my personal address, but sending from the personal address to work doesn't work. The emails are not returned as undeliverable. I have Verizon FIOS as my provider, I have tried sending email to my work address from their web email interface and it works fine, so the problem lies in Thunderbird. Anyone have an idea what has happened? I'm not having an issue sending or receiving to any other address.

''Matt [[#answer-667247|said]]''
<blockquote>
It is just a shame Verizon employ support that is not.
Sending from Thunderbird uses a completely different set of protocols and procedures to web mail.
Sending from Thunderbird is analogous to sending snail mail by dropping it in a pillar box in your street corner. Sending using web mail is more like going to the local mail sorting house and dropping the mail into the truck delivering to the city your sent your mail to.
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When you right click on the account name in the folder tree and select settings. On the bottom right is the outgoing SMTP server for the account. Is it what your think it is?
</blockquote>
The outgoing mail address is to my work email, it's @us.ibm.com, I checked the SMTP server name, it is outgoing.verizon.net which is correct.
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Hi,
I think Clark's advice is leading you to the correct direction, but since I don't have Outlook 2011, if the problem persists, I suggest you post the question to Office for Mac forum:
http://answers.microsoft.com/en-us/mac
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Outlook 2013 suddenly stopped sending email

good morning and happy new year.
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outlook. Nothing changed. tried the quick fix as well as the internet longer fix. same result nothing changed. this is my business email so I really need to get it figured out. Please Help

Happy New Year.
Without the detail information of your email accounts, it is difficult to move on. Could you please tell the type of you email account, Exchange, POP3, IMAP or Live account? If it is an Internet account, please detail the email provider, like Gmail, Yahoo
or else.
The following link is some common troubleshoot steps for sending and receiving messages issues
http://support.microsoft.com/kb/286040
In most cases this scenario happens if the sending message is stuck in the Outbox somehow, what we could next do is to identify the cause why it would happen.
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Outlook 2013 crashing when sending email Exception code 0xc0000602 MSO.dll error

Two are three times a week Outlook crashes when sending email with the following error
Log Name:      Application
Source:        Application Error
Date:          15/01/2015 10:00:58
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ********.***.local
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4667.1000, time stamp: 0x543d3698
Faulting module name: mso.dll, version: 15.0.4675.1002, time stamp: 0x5474349b
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Fault offset: 0x011b1687
Faulting process id: 0x11dc
Faulting application start time: 0x01d030a6e4aa1ee7
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: 66ad29a2-9c9d-11e4-b53c-082e5f1727fc
Event Xml:
<Event xmlns
<System>
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<EventData>
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Hi,
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Also, lots of Office crash issues are caused by third-party add-ins. You might want to have a check and see if you have any integrated with your Outlook client which might cause the issue.
Since the issue occurs randomly ("Two are three times a week"), Office
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It's recommended to download and install
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HT4864 Why can I receive emails through Microsoft Outlook 2013 but not SEND through Microsoft Outlook??

Only since three days ago my email Microsoft Outlook 2013 has stopped sending emails, I can receive emails but can send. Help needed. I have a me.com account. Windows 8

Suggest you take a look at this thread
https://discussions.apple.com/thread/5370984?tstart=0
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I have an issue similar to this one
http://community.office365.com/en-us/f/158/t/272002.aspx
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Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
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Melon Chen
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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cannot send email from one account after update, states my password and/or user name incorrect. I have it written down,it's not incorrect.

After the iOS 7 update, in order to send email from my iPhone5 and my daughters (also from our iPads) I had do follow Apples reset instructions. Hold the HOME buttton and the START/AWAKE button until your device restarts and you see the Apple logo when your device restarts. You do not have to swipe the message bar which shows up sometimes as your iPhone is shutting down. Sadly to say, but on my daughters iPhone 5, I had to do this 5 times.
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Cannot send emails

Using win 7 64bit
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Many thanks

maryalex wrote:
Using win 7 64bit
I am away from home for 2/3 weeks. Son has Orange BB and I am able to receive emails using my BT/Yahoo account via Outlook. I cannot send emails of any size. I would prefer not to send on Yahoo at this time.
a:   would it be a port issue?
b:   if so how would I change it.
Many thanks
Hi. Welcome to the forums.
You are normally unable to send emails in the usual manner (e.g. from Outlook), because you are using an Orange connection. You may be able to alter the smtp server to use the orange one, but you may still not be able to send emails because of a non Orange email address. Even if this did work, you then need to alter the settings in Outlook again on your return.
Frankly your best option is to use BTyahoo! mail (i.e. webmail).
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Cannot send email user name or password is incorrect

I have an iPhone 3Gs with 6.1.6 iOS software and gmail. Until last week I could receive and send emails on my phone. Last week I tried to email a photo from my iPhone and received the following message "Cannot send email the user name or password is incorrect". About 30 minutes later I received an email message from google accounts with a sign-in attempt blocked message. Since then I have not been able to send an email from my phone. Every time I try to send an email I get the "User name or Password for Gmail is incorrect" - message. I changed passwords but that didn't help. I can receive emails on my phone but I can't send them. The only way I can send email is by clicking on the less secure apps button on the google accounts settings page.. Why do I get this message now and how can I get gmail working on my phone like it used to? If I delete my gmail account does it just remove it from the phone where the same account can be reinstalled or is it completely gone for good?

Hey YodaObi,
Thanks for the question. If I understand correctly, you are not able to send emails but are able to receive them. I would recommend that you read this article, it may be able to help the issue.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Log in to your email provider's website to make sure that the account is active and the password is correct.
Make sure your settings are correct using Mail Settings Lookup.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
Thanks for using Apple Support Communities.
Have a good one,
Mario

Cannot send email via ActiveSync when user connect from Internet (Exchange 2010 SP3 RU5)

Hi All.
This is the first time I encounter this kind of issue, whenever user connect from the internet they cannot send email from their Phone or Windows Mail App, but they can retrieve email
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10-07 08:12:38.714 I/Exchange(31971): Interrupt with reason 1
10-07 08:12:38.714 I/Exchange(31971): Ping task ending with status: -1
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10-07 08:12:39.304 D/SyncManager(644): not retrying sync operation because SYNC_EXTRAS_DO_NOT_RETRY was specified [email protected] u0 (com.android.exchange), com.android.email.provider, USER, latestRunTime 71220078, EXPEDITED, reason: 10040

Hi ronaldosy,
How about the work flow of Outlook or OWA on PC internally/externally?
If only phone has this issue, I suggest ask ActiveSync Forum for help so that you can get more professional suggestions. For your convenience:
http://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobility
Best Regards,
Allen Wang

Cannot send emails via outlook 2011

I have an iMac and I cannot send emails via outlook 2011. I get an error code 3210. Can anyone help?

Does not help.. my problem is a little different
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Outlook 2013 - User cannot send email to one person

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