Outlook 2013 putting mail into Junk

We have a user (who unfortunatley is an MD) who recieves automated purchase orders when they are generated by their PO system. on a windows 7 (ENT) PC with office 2010 these emails arrive in his inbox no problem, they arrive in his inbox in outlook
web app as well. On his Windows 8.1 PC with office 2013 the mail goes straight to Junk. We have tried a new mail profile, disableing the junk filter.
The email that is created is very simple as can be seen from the example code below.
There is no reason we are aware of why emails would be delivered to one individuals junk folder.
SMTP.CreateMessage(OriginatorName,OriginatorEmail, Vend."Accounts E-Mail Address"
,'Purchase Order ' + PONo, 'Dear Supplier'+'
',TRUE);
IF FileName <> '' THEN
SMTP.AddAttachment(FileName);
SMTP.AppendBody('
SMTP.AppendBody('Please find attached a purchase order from '+CompanyInfo.Name+'. '
+'If you require any further information please contact us.'+'
SMTP.AppendBody('
SMTP.AppendBody('Please note that to ensure prompt payment of your invoice you must quote our '
+'Purchase Order number on your delivery note and invoice.'+'
SMTP.AppendBody('
SMTP.AppendBody('Thank you.');
SMTP.AppendBody('
' + CompanyInfo."Home Page" + '');
SMTP.Send;
Any help greatly appreciated.
Regards,
Duncan

Hi Duncan,
When you check those messages in the Junk folder, on the Infobar, did you see the message that states Outlook junk filter moved the message or not.
"The message was marked as spam using the Outlook Junk E-mail filter"
If Outlook did it, then try to add the address to the Safe Senders list
(Home tab>Junk>Junk E-mail options>Safe Senders) to prevent future messages from being moved into the Junk E-mail folder.
If the message has been filtered out by another scanner, then the Infobar will contain the following text:
”This message was marked as spam using a junk filter other than the Outlook Junk E-mail filter.”
In this case, it could be a Outlook rule or a anti-spam filter installed by your antivirus. You should check these on the machine.
More reference: http://www.msoutlook.info/question/522
(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Regards,
Ethan Hua
Forum Support
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It's recommended to download and install
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programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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Outlook 2013 putting mail into Junk

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