Over a week to fix a fault !

I reported a fault on our line last wednesday 11th July at midday - still waiting for the engineer to go out to fix the fault on the BT network ! I am so frustrated having initially reported the fault online and told I would hear something in 24 hours - nothing. When I phoned the fault no. on Friday 13th I was told that it would be fixed by 5pm today then the time on the fault tracking was changed to midnight today. On Monday morning we found out that our neighbour who is wheelchair bound, lives alone and has a panic button system through the telephone line, also has a fault. I reported it online and also phoned the fault no. and explained the urgency in this situation and the BT advisor said she would place it as a welfare issue and the line would be repaired in 24 hours - nothing has happened . Both lines are still out. We are the first number the helpline call in an emergency . We cannot receive and he cannot call ! Where we live there is no mobile signal and this was also explained on the telephone conversations.
What I dont understand is that they have recognised the fault is in the network and they dont even have to send an engineer to the houses - apparently it can be done at the exchange so why the delay ?
I really want to complain over this whole scenario - does anyone know the best people/address to complain to outlining these issues ? The service has been appalling, the advisors make promises and dont deliver and 7 days is a ridiculous time to repair a BT network fault !
This afternoon I called again and gave an ultimatum that we must have both lines working tonight and was told a supervisor would call me back - surprise surprise - no call back ! An apology just doesnt cut it for all the frustration, hardship and worry in these circumstances that this has caused.

Thanks for the info. Perhaps I should write to both Openreach and BT. I think you have to be in this customer position to understand the frustration when advisors say they will get back to you and dont bother and also initially online when they say you will have a response/ confirmation within 24 hours and dont bother or promise special welfare dispensation with fault corrected in 24 hours and dont do it! When we had huge power cuts due to last winters storms Scottish and Southern electricity were spot on, getting back in touch with customers and offering compensation ect. Common courtesy and excellent customer service when we were all in dire straits, no heating, cooking facilities etc. All polite caring advisors and the service made it more bearable because they were keeping in touch and genuinely caring. The lies and the fobbing off I have had from the BT advisors is unbelievable and breeds discontent and unhappy customers. If anyone is here from BT please take note. Good customer service can salve customer frustration.

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Faulty Line - No Phone service for over 4 weeks.

Hi,
I've had NO phone or broadband for over 4 weeks and no useful information as to when this will be fixed.
I'm hoping someone could provide me with and alternative contact number to the 0800 800 151/0330 123 4151 one, where I can speak to someone who is willing to actually help me and not just quote the false information that has been presented to them.
I reported my fault on Friday 12th December 2014 and the online fault details page still shows an estimated repair date of Wednesday 17th December 2014.
Being reported on a Friday it wasn't until the Monday 15th that an engineer turned up, spent all day investigating the fault to say that it was a network fault but that the engineers needed to get into a manhole in the middle of the street and this would require traffic lights and someone who be in touch with an update.
No update received so I called and was told it took 5 days to arrange traffic management so engineers would be dealing 23rd/24th December.
Needless to say the deadline passed no engineers no phone. Next call on the 29th told engineers would be dealing 31st December or 2nd January. Seems to be a pattern developing here.
Called again, told traffice management was still to be sorted (thought this only took 5 days, what were the engineers doing 23rd/24th December or 31st December or 2nd January??????). Told engineers would be dealing 9th January.
Surprise, surprise no engineers no fix one falsehood after another.
Used chat this time only to be told "don't know why you were told engineers would be dealing on the 9th January, traffic management is still to be arranged.
But I was told this would only take 5 days back on the 16th December??????
Conversations just go round and round with no one willing to take owership of this fault and get it resolved.#
To add further insult both the engineer who visited back on the 16th December and at least one of the numerous people I have spoken to on the phone had said that there are several household impacted by this fault.
Knowing that I would have expected a bit more urgency.
Mobile service is poor at my home location and I have elderly parents who need to be able to contact me and my land line is essential for this. Hotspots are very weak and I'm lucky if I can connect for a few minutes at a time, and if other household members want to connect at the same time then there is no chance.
Very disappointing.

Only people on forum that can help are the forum mods who are BT employees. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
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I have now been without iCloud email for over 1 week!

Hi all
My icloud email stopped working last Saturday (11/02/2012)! I can log into icloud without a problem. I can see ALL my contacts, I can also see ALL my calendar events both past and future! This is exactly the same on ALL my devices - iMac, iPad and iPhone. Plus any PC I attempt to access it from!
I contacted Apple last Saturday afternoon (the first day of my outage). The first thing they ask for is a serial number of the device at fault. I tell them there is NO device at fault the fault is with icloud! I was then again asked for a serial number. ALL my devices are now out of warranty so I was told that I would be granted an exception just this once! WHY should I be granted an exception when the fault is with a NONE warranty part of their software???
After over one hour on the phone, they told me they had spoken to an engineer and that there was a fault on the server!
That was over one week ago the server page on this site shows ALL services are up and running when clearly they are NOT!
Friday (17/02/2012) I decided to contact Apple again, this time I asked to speak to the senior supervisor! After 10 to fifteen minutes of explaining the situation I was put on hold for a further fifteen minutes while he went for a chat with an engineer! When he came back he announced that there was indeed a fault with the server that was affecting ONLY 2% of the icloud users. To be fair to the man he also gave me his personal email address to allow me to bypass the warranty checks in future!
I was a Mobile Me subscriber before converting over to icloud and my account is STILL paid up the the end of June this year! I have had NO communications from Apple at all during this time even via my secondary email address that is registered with them!
I find this sort of treatment from a company like Apple is disgusting!

Me too. It has been 3 days since I have no access to iCloud mail. No matter I check it on iCloud.com, Mac, iPhone or iPad, the mail app says I have incorrect password. Specifially, when I check email on my Mac, the message below appears and prompt me to type in the password. I am sure that I've entered the correct password already.
The iCloud IMAP server “p99-imap.mail.me.com” rejected the password for user “my user name”
Enter your password again or cancel.
Staying away from email for a day is OK, but definietly not for 3 or 4 days. Someone, please tell me what to do. If it has to do with the servers, Apple, PLEASE FIX IT ASAP!!

No Phone for over a week

My phoneline and associated broadband stopped working over a week ago, I registered the issue with BT, was given a fault number, was advised that the fault was at the exchange and that it would be fixed before 9pm last night ( 7 days after repoting the fault ! )
So I wait patiently until 9pm last night having had no service for a week and no further updates and yes, you've guessed it - nothing happened.... still no phone service.
I rang the customer service team ( 0330 123 4151 ) this morning and after 45 minutes I am told that there is no update, and that they will write to me tomorrow night to give an update. ( Please note two further days to give an update not commit to fixing the fault ). I asked that my issue be escalated and be advised of the complaints procedure but the advisor couldn't help me further
I may sound a bit of a megalomaniac but after failed promises and more than a week without a phone or broadband I'm not interested in updates and I expect EVERYONE in BT to stop what they're doing and fix my phone now.
I really need to escalate this to get someone in BT interested in helping me, can anyone point me in the right direction ?

what does is say here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
this is a customer help customer forum as it says at the top and your posts do not go to BT
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Podcast Image is Not Updating for over Two Weeks

Hi. I use Wordpress - > Feedburner - > iTunes Store and my designated podcast image has not been updated in the Store for over two weeks. However I will note that on the Apple Podcast App, and in the iTunes Podcasting Section in my iTunes Library, the image updated almost immediately. It's only in the store that it's a problem, plus, that is the URL we use to share on Social Media. So it's code red!
I have been following all the threads, and understand that sometimes the store gets "stuck," but we are reaching hair-pulling-out-of-our-skulls mode, considering our large audience-base and the regularity with which we share the podcast on Social Media.
The outdated image, which iTunes Store is still displaying, does not exist anywhere on or offline at all. It is behaving as a ghost, not the scary kind the really f*cking annoying kind. I have no idea how in the world the store is still accessing it. It is 2014, and I simply cannot believe that Apple Technology would be this sluggish, and so I'm beginning to suspect I've messed something up somewhere, and really I'm at a loss and I can't keep telling my superiors that it's someone else's fault and HELP HELP HELP
anyway (clears throat)
Here is the wordpress RSS: http://stephenmansfield.tv/category/podcast/feed/
Here is the Feedburner RSS: http://feeds.feedburner.com/MansfieldPodcast
Here is the correct media URL I entered in "SmartCast -> Podcast Image Location" on Feedburner over two weeks ago:
http://stephenmansfield.tv/wp-content/uploads/smp-icon-2013-1400x1400.jpg
Here is our iTunes Podcast URL which is magically (read stupidly) displaying a non-existent jpg file as our image:
https://itunes.apple.com/us/podcast/stephen-mansfield-podcast/id433416409?mt=2
BLARGH!! Thanks!!
isaacdarnall.com
idintify media
ebooks | podcasting | music | photos

After over 8 weeks, I got my image updated. I don't know exactly what did it. First I followed Roger's advice and changing the file name to a name that had never been used before. The fact that I reset back to an earlier image, thus a file name that had already been used, maybe confused it a little bit. So I changed the file name and re-uploaded. I also compressed the file size down a notch to make it smaller.
Finally, I bugged Apple tech support on the phone to no end (sorry sir, we don't know how to fix this, sorry sir, we don't really understand podcasting) until they gave me this email adress, and there, they told me they reset the feed:
Podcasts at apple .com
It is 2014, and updating a dedicated Podcast image should not be this hard. They need to totally revamp their system. I think the more we complain about this on the forums, the quicker this will happen.
This is the only podcast directory that has this outdated problem. Unfortunately, it's also the most important podcast directory.
Apple Fail.

Phone line dead, over 2 week wait for possible rep...

Hi there
I'm posting on behalf of my Mum who cannot post in the forum as her phone line/broadband are currently down.
On Friday 4th January 2013 she noticed the phone was dead, and also that the Internet had stopped working. She rang the usual number BT provides and was told by an Indian chap that there is a fault but there won't be anybody available to look at it until 21st January 2013! She was not provided with any reference numbers to track the case or anything which didn't help.
Bear in mind my Mum is in her late 60's and relies on the phone to keep in contact with relatives, and this is especially important since my Dad died.
I am aware that Openreach are busy yadda yadda, but it is simply not acceptable for her to wait over 2 weeks for someone to at least have a look at it! She has spoken to her neighbours and they were having problems originally which now appear to have been sorted.
I am worried that not only will she have to wait but that she will charged a ridiculous fee for any repairs, even though the fault is not anything that she has caused. Also I am not happy that BT are going to charge for zero service for a two week period, surely this is essentially robbery?
Is there anyway I can get this escalated, and is there anyway I can get the charges she will receive refunded?
I have already contacted someone in the forum via e-mail but I don't think it worked as I was using my brother's mobile at the time.
Thanks in advance
Solved!
Go to Solution.

Tootsie wrote:
You're welcome. Also, I understand that your mum can have al her calls diverted to an alternative number and there is some form of compensation available for loss of service....I'll see if I can find the details.....I've seen them somewhere
BT will not pay you compensation they will only refund your line and BB rental if your phone has not been repaired after the end of the 3rd working day also if you have your line diverted you are not entitled to this refund.
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If I have solved your Issue please click the "Mark as accepted solution" button.

"Complete my season" is not working for my iTunes store?? I keep getting an error message saying the iTunes store is unavailable over a week or more??

My itunes store is acting kinda funny...
When I click on "complete my seasons" under TV shows I keep getting an error message telling me:
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Any idea how to fix this or why it keeps telling me the itunes store is unavailable?? I have signed in an out and still I can not see all the seasons of TV shows I have purchased.
Thanks,
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Hi Allan, thanks for that. I've already set up a log in for my wife and that is all working fine. The problem is that when she logs in and opens iTunes and trys to associate her library with her iTunes account she gets the error message "This computer is already associated with another iTunes account". Whilst this is true, the computer is associated with my iTunes account under my separate log in, which should have nothing to do with hers. If she transfers the association to her account it will lock me out of my content on my log in for 90 days - I'm trying to work out how to associate each of the log in accounts with a separate iTunes account so we can access our music independently of one another without locking each other out. Hope that makes sense!

My post disappeared! Down for over a week!

Wow! my whole post disappeared. Am I talking about a sore subject?
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To VZW's credit, minutes ago I had a tech call me back and tell me there is a local tower problem. My faith in good business has been salved.
However I'm really confused. All week I was told there were problems, then they were fixed, looked like my device, tech today said he made a change (local to me), another tech says there are problems. Do you guys not have a running log/ticketing system? I've been in IT for 30 years, most places do...

<Your post disappeared because someone reported it to the moderation team asking that it be moved to the Broadband & Netbook for more exposure after you clarified you were using a USB modem. Post went to a queue to wait for a moderator to respond. Post Finding Verizon's help very frustrating has since been moved. This post will now be locked.>

Farmville will not load using Firefox, but it will with IE, for over a week now.

Farmville will not load using Firefox, but it will with IE, for over a week now. I have cleared the cache and cookies multiple times, updated flash player, did a virus and malware scan, allowed java script, allowed mozilla in the Windows firewall, contacted Zynga multiple times, and yet Farmville still will not load using Firefox, my main and preferred browser. I'm very frustrated and want this fixed.

Thanks for the advice cor-el, but if you would read the info I posted, I already did that, SEVERAL TIMES. That's not the solution unfortunately.

IT'S BEEN OVER "TWO" WEEKS STILL CANNOT GET TO LOG IN PAGE VERIZON WEB E-MAIL!

ITS BEEN OVER "2" WEEKS STILL CANNOT GET TO LOG IN PAGE TO WEBMAIL, IT GOES TO VERIZON WIRELESS SIGN-IN PAGE.
I DO NOT EVEN HAVE VERIZON WIRELESS.
WHY IS THIS PROGRAMMING PROBLEM STILL NOT FIXED, THIS IS "UNACCEPTABLE" WE PAY OUR BILLS ON TIME FOR A SERVICE THAT IS NOT BEING PROVIDED FOR OVER "2" WEEKS.
I HAVE CALLED CUSTOMER SUPPORT THEY WENT INTO MY EMAIL CHANGED PASSWORD, ETC. THEY CANNOT EVEN FIX THIS PROGRAMMING ERROR.
I FEEL LIKE OUR SECURITY PROGRAMMING ISSUES ARE BEING IGNORED. THIS IS A VERIZON PROGRAMMING ERROR ISSUE. WHEN VERIZON TRIED TO CHANGE THE SECURITY SIGN-IN PAGE PROGRAM IT NOW GOES TO VERIZON WIRELESS SIGN-IN PAGE.
I GUESS THE ONLY WAY TO GET THIS ISSUE FIXED IS TO "WITHHOLD" OUR MONTHLY FEE FOR THE INTERNET PART OF OUR FIOS TRIPLE PLAY SERVICE.
VERIZON I LOVED YOUR SERVICE, HAVE BEEN A FAITHFUL CUSTOMER FOR YEARS, BUT MY PATIENCE IS WEARING OUT.
THE WEBMAIL IS WORTHLESS IF WE CANNOT ACCESS AND USE IT.
PLEASE GET THIS ISSUED RESOLVED ASAP!
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vzretiree51 ,
Indeed, your way works also. It would make sense my way doesn't work for you if you seperated your forum from your main account. Ironically, I have other sub accounts that have no issues login in to the verizon.net site. It is just the primary account.

IPhone Developer Program Pending Revocation over one Week

Hello *,
i have one big Problem with the Apple iPhone Program Portal, under the Certifcates the process for revocation the development certificate is pending over one week. Apple didn't response for any request. Is there any solution?
Best regards
Sven

That's what I was thinking, but I'm the Team Agent, so it should go pretty quickly. I was wondering if maybe it was waiting on a response from an email confirmation or something, but I haven't seen any emails that I might have missed.
Is there a number I can call (I'm willing to pay) at Apple to get priority support to fix this problem? I'm stuck and can't go forward with development until this is resolved...

...Not alone with problems on "Mail" app server connection, iMap!!!! I believe Apple is strengthening their server farm. Has been out for over a week; they were wise to have the iCloud also in the cloud.

Not alone with problems on "Mail" app server connection, iMap!!!! I believe Apple is strengthening their server farm. Has been out for over a week; they were wise to have the iCloud also in the cloud. Be patient!

Have you considered the possibility that the third party fan software might itself be implicated in the issue, theosib (or perhaps something else introduced at about that time?).
My inclination in a situation like this would be to back up your drive to an external, wipe the drive, and do a clean installation. At the very least I'd try an archive and install.
Do you have plenty of free space on the drive? Once you get things down below the last 10 to 20% things can get hairy at times, and may not be fixed as a result of simply freeing up some room, as free space fragmentation is likely to have set in.
As far as RAM goes, either "Rember" - http://www.kelleycomputing.net:16080/rember/ or, better still, but less user friendly, "memtest" - http://www.memtestosx.org/ does a much better job of checking your RAM than the AHT. Still takes a while to run for a thorough test, but much quicker than the approach you are planning on using.
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Cheers
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My idiot brother uninstalled then reinstalled firefox over a week ago. Years worth of bookmarks were deleted.I tried Recuva and had no luck in finding them.HELP

Over a week maybe a month ago my brother had been using my laptop and some malware and virus type stuff got on it. Him thinking he knows everything decided he would look on google and bing for a possible fix. After downloading I have no idea how many different things to fix it. He finally deleted Mozilla Firefox. He chose to delete everything. And I need to know if there is anyway I can recover those bookmarks? I'm not computer savvy. I leave that to people who know them. So I hope I can get some help here. But I think I'm SOL and have no hope in saving the bookmarks that were deleted.

Did you check if you could recover the previous Firefox profile folder with Recuva?
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Window usually doesn't reuse clusters quickly unless the hard disk space has been used up and NTFS keeps the full cluster chain and index (only marks this chain as deleted).

Saving Documents, can't find using Finder, over last week.

Over last week, I've been creating documents using 'Pages' from iWork09,
then (apparently) saving them successfully in 'Documents' in 'word' format(.doc).
When I attempt to find them again, either using 'All Documents' or 'Today'
or 'Last Week,' these documents aren't present.
This is true for 'newly created' documents or modifying 'older' documents,
then saving the 'modified' documents with a new 'name' still in 'word' format.
Today, while attempting to 'save' a document, I saw in lighter text, the files/documents
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I run OS 10.6.8(Snow Leopard) with last updates from May 2014. I can't always
successfully download and install updates; I get a message which reads, 'to install
these updates, first restart computer, then install.' When I attempt to do so, I can't
install the updates. I'm successful in installing updates ~ 1/6 times if I first show details.
The biggest problem is loss of 'saved' documents.
Does anyone have any thoughts? Thanks in advance.
PS I run Firefox 30.0, as my bank suggests.

If you open a Finder window (File > New Window) and navigate to Documents, do you see the files you created?
Sort in List view. Click on Date Modified column.
Let's start by running the combo updater over your install to refresh your files. Since you are having issues updating, you might want to start in Safe Boot mode to run the installer.
Combo updater: Mac OS X 10.6.8 Update v.1.1 - 1.09 GB
http://support.apple.com/kb/DL1399
Safe boot
* shutdown
* start the Mac and *wait* for the startup chime to sound
* after the sound, press and hold down the shift key
* keep holding and *wait* until the grey  Apple logo appears
* now release the shift key and just wait (it could take a few minutes)
* eventually the login screen appears with the words SAFE BOOT
* login and run the combo updater.
Next, we want to reindex your Spotlight cache files.
Open System Preferences under the Apple in the Menu bar.
Select Spotlight.
Click on Privacy tab.
Add your Macintosh HD to Privacy. Wait a few minutes as this deletes the cache files.
Remove from Privacy. This will cause your drive to reindex. This could take some time depending on size.
MORE INFO ON WHY RUNNING COMBO FIXES ISSUES
Apple updates available from the Software Update application are incremental updates. Delta updates are also incremental updates and are available from Apple Downloads (software updates are generally smaller than delta updates). The Combo updates contain all incremental updates and will update files that could have become corrupted.
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"Delta" updaters can only take you from one version to the next. For example: 10.6.7 to 10.6.8. If somehow the 10.6.8 is missing something it should have, and that something isn't changed between 10.6.7 and 10.6.8 it will still be stale after the delta update.

I have had my Iphone 4s for a little over a week now. It just DIED...Can some one please tell me why? the battery life was at 90% I sure do not want to lose all my picture's of my Grand-Daughter, or everything that I have purchased on it. Can someone help

I have had my IPhone 4S for a little over a week now. My battery life was at 90% It Died, Dead, Does not work at all. Can someone tell me what in the heck is going on here. I have had all of the Apple Phones and They all had their little quirks..But This is ridiculous is it just with the Black 4S or the White 4S or both. Help?

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Try this First... You will Not Lose Any Data...
Turn the Phone Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
Turn the Phone On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

Over a week to fix a fault !

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