Overcharged.

Hello. First of all, my bill came to £69.63. I prepaid £35 using my credit card. I have been charged £69.63. Please ensure that £34.63 reaches my account today to remedy the situation. Secondly, this is a poor system for providing feedback and complaining. Logging a complaint should be as easy as sending an email. I've been waiting to speak to someone online for ages and I'm still waiting. This should be a lot easier to resolve but all that's happening is that I'm becoming frustrated with your lack of service. Kind regards,
Harrison

Contact details here http://www.o2.co.uk/contactus
Complaint process here http://www.o2.co.uk/how-to-complain

Similar Messages

Overcharged and cannot seem to get it sorted

Hi,
I hope somebody can help me!
In July 2010 I was overcharged on my BT Bill so I called to cancel my account and was told that I could have BT Broadband option 1 and BT anytime call package for £19 per month for 12 months if I stay with BT, I was assured the amount would under no circumstances go up. The call was recorded so I assume can still be listened to for proof. As this was a great offer I felt I couldn't refuse. Everything went well up until I got a call late December asking if I wanted to upgrade to BT Infinity. I was told I could have this for just £22 per month so I agreed. A couple of days later I got a letter saying I would pay £30 per month, so I called BT and asked to stay on the package I was on as I had changed my mind due to pricing. I was told this was no problem.
In January 2011 I was charged £43.50. This was sorted out and I was also credited an amount that had accumulated on my bill. I then noticed I was being charged for every call I made, so I called BT and was told that BT anytime for some reason was not applied to my account anymore. This was an error that BT made so it was all put right and I was credited for the calls and I was happy.
Then in february I have been charged £80.50 instead of £19!!! I also have my account £160.60 in debit. For some reason I have been charged a cancellation fee for Broadband option 1 when I have never cancelled it (I am using it now) and I was charged a cancellation fee for BT anytime which was never cancelled. I have also been told that as I was only paying £19 per month an amount has been accumulating on my account. So basically I dont get a discount as I pay for it in the end anyway. I was told if I keep it at £19 per month then every 3 months I will get a much bigger bill. To add to that I am now told I cannot have the £19 per month anymore.
I have called the cancellation department to find out how much it would cost to cancel as my contract is up in July to be told BT renewed my contract in January without my knowledge and so it will cost me £185.
OH MY GOD!! what a mess!! All down to errors made by BT. I spent over 2 hours on the phone to BT yesterday and this is still not resolved. I have had to cancel my regular payments to make sure I am not charged £80.50 again next month as I can't afford that much and why on earth would anybody pay that much for the lowest broadband package and calls anyway?
I am beyond frustrated. I have emailed a complaint asking for a manager to call me about this, but have had no response yet. I was put through to 3 managers yesterday and each time the line went dead when they came on the line.
I am so disheartened by BT and feel there is no way to get out of a very expensive trap I am in as I keep getting overcharged and my contract gets renewed without my knowledge. What can I do?

Hi NikZak,
Welcome to the forum and thank you for posting. It does sound like a bit of a nightmare. I should be able to help you with this. Please could you drop me an email with your BT account details and a link to this thread? My email address can be found by clicking on my profile.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

How can I tell if my iPad is about to overcharge?

How can I tell if my Ipad is about to overcharge? I can I avoid overcharging it? Thanks!

There are no modern day consumer electronics that you can overcharge... they all have protection for this, i.e. they stop charging when full. This may not be completely true for some really cheap Chinese knock-offs.

Cancelling contract due to Overcharges and NO RESOLUTION

I have been a Verizon customer on a plan with my mother for over 5 years now. I recently moved out of state and wanted to upgrade my phone to an Iphone before I moved. Because I was not an "authorized user" on the account (my Mother wanted to be the sole contact since we shared a plan) I was unable to make any changes myself, so my mother called in to authorize the data package plan and iphone purchase so that I may come in and pick it up without hassle. At that time it was SUGGESTED that we downgrade the text messaging package on my line as I was not nearing the usage alloted and it would save us money. My mother, not even knowing what a text message is and finding even her flip-phone difficult, agreed to this as it would save us money and would be the best option for us.
Fast forward a month and a half later, my mother forwards me our next two bills wondering why the two combined are nearly 250 dollars over what they should have been - the overcharges - extra fees for text messaging! She immediately goes into the store to remedy the situation. The initial clerk had switched me from a 5000/mo text message plan to a 500/mo text message plan, so this time the clerk offered to again switch me back - to what I was BEFORE the suggested switch. He then tells my mother there is nothing to be done about the overage charges but I "should be fine from here on out."
Thinking this is a case of poor customer service, I call the customer service hotline. After being transferred through multiple people, and ending up at the resolution center I thought I had finally made progress! The woman I spoke with agreed with me, and looked at my usage since I have been a customer and said - in her words - "I'm not sure why you were advised to downgrade your text message plan. You've never been under 500 messages. Ever." She then assured me she was going to remedy this. Her resolution? 20% off of the total of each bill - which equals out to be roughly 48 dollars, leaving me with a 200$ charge to front in addition to our normal usage.
This is incredibly poor, no, it is downright atrocious, customer service. I refuse to be part of a company where they do not take responsibility for problems they caused. I am livid that I am to be held accountable for a change suggested by a verizon clerk. When I mentioned this to the CUSTOMER SERVICE hotline I was told that I had ample opportunity to go online and look at my usage and figure out the best text messaging plan for me and that they cannot be held responsble for the difference. So, she's basically telling me that clerks are useless and to figure everything out on my own? What is the point of having customer service clerks in-store to "assist" you if I have to do everything myself? There is no way had the clerk looked at the history of our account could he have not seen my average text message usages. The only options are either he did not look, or he did not think through his advising and clearly made a poor judgement call.My mother has since made me an authorized user on our account because we can't help but feel that they have taken advantage of her obvious incomprehension of anything cell-phone related.
I told the resolutions department that I was going to immediately look into switching to a different company. While at the time I do not think she took me seriously and only offered an insencere "sorry to hear that" I have since done such that and have found that I can not only save money by switching to sprint, but that I can also receive more (unlimited data and text along with additional minutes) for less! At this point, I would rather pay the ungodly contract cancellation amount than consider staying with a non-customer based phone company.
Has anyone else experienced anything similar? Was your issue resolved, and if so, how was it handled? I, of course, am telling everyone about this experience and am looking to receive as much information about what others have experiences as well.
Thank you!

Did your mother give them permission to use your account history to make suggestions about your service during that particular phone call? If not, the rep may have violated the law. At any rate were I you, I would file a complaint with both the BBB, FTC, and also look into filing one with the new federal Consumer Finiancial Protection Bureau.
I am in the process of having my attorney draft a lengthy complaint against Verizon because of the 5 lines on our account 4 of them have had to have the phones replaced more than 30 times; my phone has been replaced 15 times in the last 13 months by Verizon's own count - my count is actually much higher. Last Friday, one of the reps I spoke with let it slip that Verizon slows down certain services on your line, i.e., internet connection speeds, download speeds, if your account is past due even just one day and the amount you owe is more than $29.99. Additionally, a Tech Support Rep told me that the order for my replacement phone could not be processed because my account was "seriously delinquent" ( 8 days, of course it was more than $29.99 as we have 5 lines). I spoke with a supervisor and she told me the same thing. The saddest part is that just that morning my husband had made payment arrangements with Financial Services, but that didn't stop these reps from initially using scare tactics to try and make me pay my bill RIGHT THEN.
Verizon's overall customer service, quality of service, and image has taken a nose-dive since they got in bed with Apple; it doesn't even look like the same company it was. I remember in the not too distant past that the one of the first things a Verizon Rep would do when a customer called in was to offer even a $5 discount on their bill just for the inconvenience of having to call in at all. Now they treat you as if you are BOTHERING them just by calling; talk to you as if you are an annoyance.

There seems to be a lot of rumours at the moment that iPhone batteries are swelling and damaging phones because of being overcharged, is there any truth to this rumour?

My granddaughter has informed me (after having her iPhone 4 repaired, for a broken screen) that she was told by the repairer that charging a phone overnight every night will not only overcharge the battery (and reduce the life off the battery), but also can result in the battery swelling and breaking the screen and/or the back glass of the phone.
I have googled this question and observed that there are 50/50 remarks within a variety of blogs about this, (it seems there are a lot of rumours about overcharging) obviously there are some really silly responses to the "overcharging" theory, and some that do seem to almost come with some authority. Some say charging every night will definitely damage the battery, some say it will definitely not damage the battery.
I personally don't believe these rumours to be true, but thought it best to ask the experts, hence this question.
Please let me know if there is any truth to this rumour, so that I can reassure not only myself, but also my children and grandchildren, who are now scared of charging their phones.

dougwatkins wrote:
My granddaughter has informed me (after having her iPhone 4 repaired, for a broken screen) that she was told by the repairer that charging a phone overnight every night will not only overcharge the battery (and reduce the life off the battery), but also can result in the battery swelling and breaking the screen and/or the back glass of the phone.
What is true is that the vast majority of swelling/exploding/flaming batteries in iPhones that have been documented can be traced directly to botched repairs by unauthorized servicers or to counterfeit batteries sold on ebay and elsewhere.
Though any rechargable battery can fail, it is extremely unlikely in an unmodified, undamaged iPhone. If your granddaughter had her phone repaired by anyone other than Apple, she is at more risk now of experiencing a catastrophic failure of the phone than she ever was. She no longer has an iPhone. Apple will not service her phone at all if it was opened by a 3rd party.

Battling Skype for over a year on overcharges rela...

I have been battling Skype for over a year on overcharges related to my Skype telephone number subscription and frankly I am sick to death of the overcharges, inability to modify my subscription, the incompetence of the online chat tech support professionals and complete and utter unwillingness to respond to legitimate concerns about overcharges on my account and the need to have credit issued back to me and my account brought up to the subscription program I choose to purchase. Skype has absolutely NO CUSTOMER SERVICE whatsoever through email, bulletin boards, online chat and after over a dozens of tweets directed at twitter accounts Skype, Skypesupport and microsoft over many months with no replies, I am absolutely sick to death and disgusted with Skype and Microsoft, it's people and services. I demand that these problems be resolve, my account credited for the last two Skype number subscription charges and I be allowed to upgrade my Skype telephone number subscription to the extended subscription plan of my choosing and NOT BE FORCED INTO PURCHASING SUBSCRIPTION PLANS THAT I DO NOT WANT OR NEED! I expect someone from Skype to resolve this issue immediately, today, March 31, 2015, as I have been after Skype to correct these ongoing issues for a year to no avail.
Signed,
Christopher Buttner
President
[Removed for privacy]

Hello
Please review these Community Guidelines and ensure that any future posts are not in contravention of our posting policy and in particular this extract:
You are expected to maintain a helpful, respectful tone when posting. Opinions are welcome, but they may not escalate into flaming and rudeness against Microsoft, Skype, its staff, other forum members or any other party.
1. You have not been overcharged. On September 30th 2014 you ordered an Online Number, 3 month recurring subscription and were charged $18.00 which as I have already pointed out is correct. For the following 2 quarters you were charged the same amount.
2. If you now wish to change the billing frequency to annual you need to cancel your Number at your account page [you won't lose your Number as it is reserved for you for 90 days]. Cancellation is effective on the renewal date of your current billing cycle.
3. You can then repurchase the same Number using the annual billing option.
4. Skype Numbers are not refundable so your proposal isn't possible.
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HELP! Overcharges--outside of US

I'm currently outside of US. I turned on my phone for about an hour because I didn't have wifi. I assumed the data would be used from the 2 GB that I had left to use for this month (which I haven't used at all so far). This is my first time using a US phone outside of US so I didn't know the overcharge would cost so much---my normal monthly bill is $60 however, I got a notification saying it has exceeded $150 when I haven't called, texted, or used data this month. Is there anyway I can just pay what I have used....??? Thank you!

Data outside US is $20.50 per megabyte or $21,000 per gigabyte! You must have known you just can't use your 2 GB otherwise you wouldn't have been searching only for wifi and using airplane mode.
YOu you can try to add the global data plan retroactive to the beginning of your billing period, but will likely need to plead with the rep. The global data plan is 100 MB for $25.

Is it safe to overcharge my ipad mini?

IS IT SAFE TO OVERCHARGE MY IPAD MINI?

3 years old article but (I think) still valid today:
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple does, in fact, display the iPad (and iPhone and iPod Touch) as 100 percent charged just before a device reaches a completely charged state. At that point, it will continue charging to 100 percent, then discharge a bit and charge back up to 100 percent, repeating that process until the device is unplugged. Doing so allows devices to maintain an optimum charge, Apple VP Michael Tchao told...

Can you overcharge the Macbook Air?

I was always told with my older PC latops that "leaving it plugged in all day will drain the battery faster" and stuff like that. Nowadays, devices such as the iDevices, PSP, Vita, and Nintendo's handhelds cannot be overcharged because the charge feature stops and the device runs off of AC...but, is the Macbook Air like that too? And since I'm asking, are all Macbooks like that or is it still bad to "leave them plugged in all day" and whatnot. I like having my Air at work with me on my desk to listen to music and movies on iTunes (no speakers on my work PC), but I'm slightly paranoid about the battery.. Thanks guys.

Check this Web site and the links from it for everything you'd ever want to know about batteries. The short form is this: The battery cannot be over charged. Plug it in and keep it plugged in so that when you go off on the road it has a full charge. When you have depleted about 80% of the charge you'll get a warning that you are on reserve power and it is time to start looking for a power plug. Do not drain the battery 100%. While you cannot overcharge the battery it isn't good to keep it plugged in all the time. At the very least unplug it and use the battery at least once or twice a month.
Following the above advice which came from Apple my 2009 MBP battery still keeps better than 80% of its charge and has 112 cycles used. Given its age I expect the battery will probably need to be replaced before long but I'm amazed that it is doing this well after nearly 5 years of use.

Can an iphone 3g battery leak of explode on overcharge?

It just happened to 2 of then handsets in my home. One sony ericsson w350i and other nokia 1100. They were left to overcharge a couple of times and then the battery just stopped working. Upon observation the whole battery had swollen up, without any external leaks. I was wondering if something like this can happen with the iPhone 3g or is the firmware smart enough to make it stop charging on full charge?
I also bought an app called sleep cycle which requires iPhone to be running overnight without screen lock and is recommends users to keep it plugged in to the charger so that it can stay up to sound the intended wake up alarm. Is this bad for the battery?
Neerav

I hope thats the same case with the MacBooks as well. Recently I had to get the battery replaced. I would keep it plugged in all the time and never re calibrated in 4 months! Now, I just drain it onces a week or 10 days and intend to calibrate it once a month.

Apple iTunes overcharging on sales tax.

I reside in Tennessee where sales tax is 9.25%. I am being charged an extra 2 cents or so in tax on an average album purchase.
Here is the most recent example. I bought Ryan Adam's iTunes Session album at the price of $7.99.
Here's the math:
$7.99 X 1.0925 = $8.729, or, rounded up, $8.73.
iTunes charged me $8.75. Why? It's an extra 2 cents and is an overcharge, no matter the small amount. I've looked at my account and this has happened on every iTunes purchase for at least 5 months. I didn't check back any farther, as obviously something is wrong, unless there is an additional tax I am not aware of.
Can anyone explain this? I don't want to think the worst about Apple, but it's hard not to calculate that 2 cents multiplied by millions is a lot of money. Hopefully, there's another explanation.

I recently noticed the overcharge on Memphis sales tax recently when I bought books as gifts. I contacted customer service and got the "check with your state for the rate" answer. I work in sales tax and know the rate...I have made MANY online purchases that were taxed correctly. It's not that much $$ for one customer, but if you put it all together it would be material. AND if they remit the "correct" amount and COLLECT the "incorrect" amount, which is the way most tax programs work (sales x rate), they may be making a little extra $$ on collecting a few cents on transactions. Frustrating.

Is it possible to overcharge the iPhone 6 Plus battery? Will leaving the phone plugged in when not in use damage the battery?

Will leaving your iPhone 6+ plugged in all the time damage the battery or shorten its life? Can you overcharge the iPhone 6+ battery?
Thanks in advance,
Bill

No

Is there a risk of overcharging?

It say 4 hours to charge but my iPod charges in about 2. If I keep charging for the 4 hours is there a risk or overcharging and damaging the battery?

You can't overcharge the iPod. You can leave it charging all night if you want

Overcharged for this particular call.

This happened to me today:
Before this call my balance was 224,62 SEK. After the call it had dropped to 221 SEK which means that I was charged 3,62 SEK. How come, when the call costed 1,590 SEK. This means I was overcharged 2,03 SEK or 178 %. 178 % overcharge. Explain that!
06-02 15:16
+351308800448 , Portugal
Samtal
0,181 kr
06:09
1,590 kr
Seems to be a systematic overcharging going on. Let´s form a complaint to the Consumers department of The European Union, or if you are elsewhere, to the proper authorities in your country. This is stealing money, and it should be stopped at once!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi Denes
Thank You for the response and I will apply some thought to that. So from the discussion that has preceded this one, there is no way to access the the column values for each row?
For example:
COL_1     COL_2     conditional statement
1            A             SELECT col_1 FROM table WHERE id = #COL_1# (so this would be id = 1) AND 'some other filters here'.
2            B             SELECT col_1 FROM table WHERE id = #COL_1# (so this would be id = 2) AND 'some other filters here'.Cheers
Ben

Overcharged for music.

I was charged $1.00 on several songs that I purchased which were priced at $0.69. I was ****** to discover that iTunes overcharged me, and if I could, I would return the songs on principle. I want to know why I was overcharged.

You're aren't being over charged.
It's just an authorization hold to verify your iTunes account information. You will be credited the $1 within 24 to 48 hours.
iTunes Store & Mac App Store: About credit-card authorization holds

Overcharged for inclusive 0845 calls

Hi I'm on the Unlimited Anytime Call Plan.
Between 22nd and 25th June I've been charged for all 0845 calls no matter the duration, which I shouldn't be.
I've called BT twice about this issue, weeks before the bill was due, however I am still due to pay the full amount.
Please correct the £18.06 overcharge immediately for the payment of this bill and not on the next one.
Solved!
Go to Solution.

Hi RamT and welcome to the forum,
Have you spoke to BT about this as this is easy to rectify?
Also what duration are the calls?
You do know the following I take it:
1)you get 150 calls or 1000minutes to use in any 30day rolling period,if you exceed this you will be charged the standard rate for anything after that and will have the use of 0845/0870 removed for any future use.
2)You cannot dail indirect access numbers ie dail up Internet,international numbers routed through 0845/0870 numbers etc.
3)You have to still hang up before the hour and redail.
These are clear in the terms & conditions but speak to BT and they will confirm any details remember to have your account number when discussing call itemization as this is needed for validation.
Goodluck
Inherent omniscience - the ability to know anything that one chooses to know and can be known

Overcharged.

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