Overpayment A/R Account

hi experts
            I raised a A/R Invoice for amount 18500 for a customer "ABC01" and the
Incoming payment was made by Payment mean cheque for Rs.20000 , the amount RS.18500 is linked to the invoice and the remaining Rs.1500 is moved to the account header " Advance Customer Payment " which is configured in the Setup --->Administration --->Financials --->G/L Account Determination.Its work quiet OK.
           My problem is
      1.When Financials --->Financial Reports ---> Accounting --->General Ledger report is selected for the customer ABC01 the advance amount is not shown.
      2. By mean time Business Partner -
ABC01 -
Account Balance (link button) is pressed there also total amount that came as an incoming payment ( Rs.20000) is not shown only the amount thats is adjusted to invoice Rs.18500 is shown.
     Please give me thee solution to show the incoming payment made by the customer Rs.20000

Hi,
Please check if you have also defined this account as Underpayment A/R Account/Overpayment A/R Account just over where you defined the account for Payment Advances.
Then check in Administration -> System Initialization -> Document Settings -> Per Document tab: Incoming Payment if you defined an amount in Under/Overpayment Amt Allowed.
If that is the case this is posted as an Over/Under Payment and will not be posted to the BP. this is according to system behaviour.
I hope it helps,
Jesper

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Linking primary puchase accounts has not been completed

Hi all,
when I click on any Purchase - A/P document, I receive following message and the document screen is not opened.
" Linking primary puchase accounts has not been completed "
When I click on Purchase Order, I do not receive above message, and the P.O.screen opens normally.
BR
Samir Gandhi

Hi Helen,
I have cheked it.
Following are blank
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2.Cash Discount
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3.expense Account
4.Purchase Credit Account
5.Overpayment A/P Account
6.Underpayment A/P Account
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8.Expense and Inventory Account
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Gl a/c for overpayment/under payment

hi
what is gl account for overpayment /under payment.
it is expense or income a/c
thank u
shusma

there is nothing like overpayment/underpayment ledger account.
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Brazil - Suggestion - Overpayment automatic

Hello,
In Brazil there are many payments and receipts from Overpayment (interest) and Underpayment (disconts), lack the "Incoming / Outgoing Payments" a column with the percentage of Overpayment and the Overpayment amount.
Actual Display
Selected | Document Nro | ..|Due Date | .... | Balance Due | Total Before Discount | Cash Discount % | Total Discount | Total Payment .
New Display
Selected | Document Nro | ..|Due Date | .... | Balance Due | Total Before Discount | Cash Discount % | Total Discount | Cash Over % | Cash Over | Total Payment .
and, to launch the proper accounting course (the account already exists in G/L Account Determination - Overpayment A/R Account).
Regards,
Fabio.

Colocado no Idea Place, Placed in Idea Place
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Cash discount & Overpayment,Underpayment

Kindly explain me the procedure,settings and what G/L accounts had to be assigned in obxu,obxl. for cash discount and overpayment and underpayment for customer and vendor and how about the Tolerances for user,customer and vendor what settings have to be done and how they reflect.
Thank u
Narender

A) Cash Discount-
1.Financial Accounting (New) ---> Accounts receivables and Accounts Payables --->Business Tansactions ->Outgoing Payments->Outgoing Payments Global Settings--->Define Accounts for Cash Discount Taken
T-code- OBXU
2.Enter the your chart of accounts . Choose Continue
3.Enter account number
Here you define the account numbers for your cash discount expense accounts. The system posts the cash discount amount to these accounts when clearing open items.
4.Save your entry.
B) OverPayment /Underpayment-
Financial Accounting (New)->Accounts receivables and Accounts Payables->Business Transactions->Outgoing Payments->Outgoing Payments Global Settings--->Define Accounts for Overpayments/Underpayments
T-code-OBXL
2.Enter the your chart of accounts . Choose Continue
3.Enter account number
Again account is Expense account.Reason for creating this one is because of following reason
There is a difference in payment. The difference can result from an underpayment or an overpayment.
The difference is within the tolerance limits for an automatic adjustment posting.The difference cannot be posted via cash discount adjustments.
4.Save your entry.
Like wise,
Transaction code OBA1-Defining Account for Rounding Differences
Transaction code OBXO-Define Accounts for Payment Differences with Altern. Currency
Transaction code OBXK-Defining Accounts for Bank Charges (Vendors)
Transaction code OBXI-Defining Accounts for Cash Discount Granted
Transaction code OBYH-Defining Accounts for Bill of Exchange Transactions
Hope this is help you in understanding.
If you want more clearity, please let me know.
Regards
Parag

Control Account

Hi Experts,
One time outgoing payment post wrong entry. In addition to take only vendor and bank account, when posting outgoing payment it automatically take Rounding Off account may be from G/L Account Determination. We assigned Rounding Off account to Overpayment A/P Account, Underpayment A/P Account. Now we want to reverse the transaction it gives error Rounding Off is control Account so cannot perform this transaction. Now we removed Rounding Off account from G/L Account Determination.
We have to reverse the transaction it automatically post huge amount in the Rounding Off account.
Round Off is Multi currency account and other are local currency account.
Thanks & Regards,
Poonkodi. K

Hi Poonkodi,
Due to your special problem, it may not have any clean ways to solve your issue. One tool you can try is:
The specified item was not found.
However, I think you might not have any easy ways to reverse the closed transactions completely.
Thanks,
Gordon.

Tax code error - Message no. F5 113

Dear Team,
I am facing an error message while changing the tax rate for specific country. The entry was already existing and only the rate was changed.
When trying to post an invoice the error message appears:
Acct determination not defined for trans. OFF in chart of accts GROC
Message no. F5 113
Diagnosis
An automatic posting cannot be created because the account determination for transaction OFF with keys is not defined in chart of accounts GROC.
What could be missing since the original tax rate works and this one is failing?
Any help is welcome
Regards

Hi,
Please check the following in your customising.
1) OBXL : Financial Accounting>Accounts Recievable and accounts payable>
business transactions>incomming payments>payment recp global settings>
overpayment/underpayment>Define accounts for payment differences.
2) In your G/L Account, the field status for REASON CODES should be set
   to optional. Do not suppress this field.
3) The customer must be assigned to a Tolerance Group in master record.
Also you should customize the accounts
that should be used by the clearing program in the following path:
Financial Accounting -> Accounts Receivable and Accounts Payable
   -> Business Transactions -> Outgoing Payments -> Manual Outgoing
   Payments -> Overpayment/Underpayment
     -> Define Reason Codes (Manual Outgoing Payments)
     -> Define Accounts for Payment Differences(Manual Outgoing Payment)
You have to define the accounts for reason code ' ' (space).
fbkp: automatic postings-> Cash discount and payment differences
-> stk-> CoA
Also check note 5693.
Kind Regards,
Fernando Evangelista

Problem in A/R Payment

Excess Incoming Payment received from customer.
Details :-
Invoice value - Rs. 20,000/-
Payment received - Rs. 21,000/-
when we pass the incoming payment entry the excess amount of Rs. 1,000/- hit the payment on account field but altemetely it has tobe hit the A/R Overpayment G/L A/c.
How to link the excess payment of Rs. 1,000/- to A/R Overpayment G/L A/c.
Suggest me the solution.
thanks in advance,
badri.

Badri,
You will need to do two steps to make this work.
Step 1:
In the G/L Account determination define the Over Payment A/R Account, Under Payment A/R Account.
To Access this, Administration > Setup > Financials > G/L Account Determination > Sales tab
Definition: Define these accounts if you want SAP Business One to handle cases in which the incoming payment amount is slightly different from the A/R invoice(s) amount paid. SAP Business One compares the amount paid to the amount due and if the difference is less than the amount defined in the Overpayment A/R Account or Underpayment A/R Account the appropriate posting is created.
Step 2:
To define the amount limits for over payment and under payment go to Administration > System Initialization > Document Settings > Per Document tab > Incoming Payment > Under/Overpayment Amt Allowed field.
SAP Business One automatically creates the following G/L transaction
Checking / Clearing Account Dr
Over Payment Account Cr
For example: You set the over payment/ under payment limit as Rs. 5000. And as per your example the Rs 1000 will get posted to the over payment account defined.
NOTE: If the difference between the amount paid and the invoice amount is greated than what you defined, then the transaction is posted like a regular payment on account transaction. So make sure to have a bigger amount defined in Administration > System Initialization > Document Settings > Per Document tab > Incoming Payment > Under/Overpayment Amt Allowed field.
Thanks
Suda

Reason code for short payment received from Customers

Hello
We are on ECC 6.0 without application of any enhancement package.
Requirement is to capture reasons of short payment received from customer and generate a report based on such reason codes.
Reasons of short payment received could be - Adhoc payment; Excess billed; Tax deducted at source (TDS) on freight / service charges and Bank charges etc.
Let me know relevant configuration required.
Would reason codes be captured during incoming payment entry or customer account clearing?
Thanks.
Vimal, India

Hi Vimal
Following is the configuration for Reason code for customer payments. It can be short payment, over payment or discount not allowed.
First step is to define reason code. You do this in Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Reason Codes
Define reason code , short text, long text and assign it to correspondence type. (please note correspondence type settings needs to be done first). There is a column c which is Indicator: Charge off difference via separate account set this if you want to post the difference to seperate account during clearing customer open item.
The second step is to define accounts for payment difference.
Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Accounts for Payment Differences
Assign G/L accounts against reason codes.
The third step is Define Reason Code Conversion Version
Financial Accounting (New >Accounts Receivable and Accounts Payable>Incoming Payments>Incoming Payments Global Settings>Overpayment/Underpayment>Define Reason Code Conversion Version
In this step, you make the default settings you need for the manual incoming payment processing via payment advice notes. If differences between the payment advice item and the total of the allocated open items occur after selecting the open items, you can enter a reason code in the payment advice item. This represents the reason for the reduction of the payment amount specified by the paying person.
Create version 001 and name for it.
For correspondence type create or assign relevant form and print program in global settings> correspondence
Once you have these settings you can insert appropriate reason code while clearing customer open item .
You can print correspondence via T-ode F.62 on a monthly basis or wekly basis.
Hope this helps.
Thanks
Sanjeev

$700 over payment... now past due?

ten year customer.... i made my $70 payment, but fat-fingered the amount, and actually paid $770. so my account showed a $700 credit. fabulous! so the following month when the statement printed, they deducted my following month's charge of $70, and i had an account balance of $630; a credit owed to me. i get my statement and think "$630 credit. i'll call them and get that refunded"
ya know, i could totally pay the rent with that, so i called and said, hey maybe cut me a check for the remaining $630. sure they said, we'll send that $630 check right out!
then, less than 5 days later, i get the calls from collections saying my account is two months past due and i need to pay another $160 NOW or they will cancel my service.
so i call in and find out they haven't sent me a check for the balance ($630), but they HAVE reversed the entire payment instead.... they think. the phone reps at version really can't tell me what form of payment the refund was made or where it was sent. they don't know if a check was mailed.... they can't tell if an electronic payment was made. they don't know how and they don't know the amount.
what they DO know is that they will cancel my account in 7 days if i don't pay them another $160 immediately.
my bank says it will take 8-10 days to credit back IF they receive it due to the large amount of the refund.
my question: when a person makes a $700 overpayment to their account, what is the correct question to ask to get the balance refunded WITHOUT throwing one's account into collections? if the representative would have said "hey, i see you made an overpayment, if we refund you, we'll turn you over to collections , we'll cancel your account before you have money to pay your bill and you'll have to shop for another account with sprint" i wold have at least been prepared to shop around.
what really should have happened? i can't pay (my new) balance because the money hasn't been sent to my electronic account yet. verizon wants to cancel my account because they say i'm past due since they refunded too much money, they say.
after being with verizon for a decade, i can't imagine shopping for another plan, but i'm looking at less than a week before i need to port my number. how can i resolve this situation?
and i still don't have my $700 back...... and i'm the bad guy.
what to do?

No, the poster noticed it on the next billing cycle and not at once.
Based on the $700 overpayment Verizon took the $70 out for that next month.
When they asked for the overpayment of $630 Verizon in their error refunded $700 which then threw them in arrears for $70.
Additionally Verizon now jerked them around not to refund the credit balance. But instead demanded payment for an error on their part via refunding too much back.
This is not the original posters problem. However 9 days later no refund back to her bank because Verizon is once again shining the customer on. It does not take 10 days to electronically place money back into an account that was charged instantly. It is just a reversal of overpayment.
Could the customer contact their bank and had it reversed instantly more than likely. That is what I would have done. My Amex credits me in seconds this way no messing around pulling teeth to get your over payment from Verizon.
For right now I would simply call the bank for a reversal credit, pay the balance owed to Verizon and be more careful in the future.
Good Luck

Under payment and over payment

Dear all,
where to do the setup for under payment and over payment in incoming and outgoing payment.
Regards,
Sarankumar.B

hi
For A/P
From Administration -->> Setup -->> Financials -->> G/L Account Determination -->> Purchasing tab -->> General Subtab
For A/R
From Administration -->> Setup -->> Financials -->> G/L Account Determination -->> Sales tab -->> General Subtab
define a G/L account for the ff.
Overpayment A/P Account & Underpayment A/P Account
update your changes to take effect.
Regards,
Fidel

Where to configure the reason code for payment differene

Dear Experts,
I did the settings in obxl with reason code option and changed the screen layout for the postings keys for payment difference as mandatory. while doing the account assignment in obxl system asking the reason code for payment difference. Where to configure the reason code any t.code is there, please guide me.
J.francis

Just Go SPRO>IMG>Financial Accounting (New) >Accounts Receivable and Accounts Payable > Business Transactions > Outgoing Payments > Manual Outgoing Payments > Overpayment/Underpayment > Define Reason Codes (Manual Outgoing Payments)
There you have to create Reason Code
Now go SPRO>IMG>Financial Accounting (New) >Accounts Receivable and Accounts Payable > Business Transactions > Outgoing Payments > Manual Outgoing Payments > Overpayment/Underpayment >Define Accounts for Payment Differences (Manual Outgoing Payment)
Here assign GL
Best Of Luck
Tanmoy

Clearing Payment to a G/L account set up in Reason Code

I am having a problem posting an overpayment/underpayment to a G/L account using a reason code. What I am attempting to do is, using F-28, have the remainder of an underpayment post to a G/L account attached to the reason codes. What I need to have work is that in F-28 I do not want to have to enter any data on what the residual amount is, it should just take whatever is not paid and apply it to the G/L account tied to the reason code. I have set 3 new reason codes in OBBE to test different possibilities with the checkboxes in that transaction, and have attached each of the reason codes to accounts using OBXL. What is happening now is that when I enter a short pay amount for an invoice and I enter a reason code in the RCd field in the residual tab - I hit save and it seems to try to attach the remaining amount to an account that is currently tied to a blank reason code in our setup in OBXL. I would think that since I am placing a code in the RCD field, that it would use the account tied to that. I have also tried to use the reason code field below, but encounter the same results or, with one of my codes that has the "charge off difference via separate account" checkbox checked, it will not allow that code in that field below.
There must be a way to take the shortpay amoun,t and without entering the residual amount anywhere, use the G/L account tied to the reason code to post the remainder to. Can anybody help on what I may need to do to get this to work?
Thanks -
PS. This is not a tolerance issue as I have set the tolerances for both the customer and the user high enough to allow under/overpayments.

No... this is SAP standard.... if you are treating them as residual payment and the GL is seperate than the small diff GL we have to enter the amount there..... as system cannot understand whats the differnece when we dont put the amount there......
we can always see the field NOT ASSIGNED in the bootom.. it is just the matter of copy paste for the user.... it has to come thro user discipline.... i dont see a standard sap way of doing it,....

A fraudulent order placed on my account was cought and cancelled by Verizon, but I'm still being billed for it.

I am a Verizon customer in North Carolina. For the past few months I have been unsuccessfully trying to correct a problem with my account that seems to be getting so out of hand that now when I call to address it, the Verizon representative can’t understand the issue. So I’ve decided to put the issue down in writing to see if someone here can help me…
On May 22nd I received a text stating that my address had been changed. Shortly thereafter I received a phone call from the Verizon fraud department trying to verify an order that was placed on my account. When I told them that I had made no such order, It was explained to me that someone had likely obtained my account info and fraudulently ordered equipment in my name to be sent to an address in Ohio. I was told that the order would be cancelled, my address was changed back to my correct North Carolina address, my MyVerizon account was deleted and I would have to create a new one, and that I would not see any impact on my bill as a result of this issue.
The following bill I received, dated 6/21/14, included $84.66 of normal charges that I had seen on pretty much every bill before that, and $65.71 worth of equipment charges (which included a $24.99 Edge Agreement payment, and $40.72 for Ohio State sales tax) that were a result of the fraudulent order. When I called to complain about it, I was told by a rep in the Billing Department that there was nothing they could do to correct it, and I would have to speak with the Fraud Department. They forwarded my call to a number that no one answered. Eventually a machine picked up and stated that I would have to fill out a form and someone would call me back, and the machine hung up. I then paid the amount I owed of $84.66 on 7/15/14.
The next bill, dated 7/21/14, showed; a balance forward of $65.71, monthly, usage and tax charges equaling $94.63, a late fee of $0.41, and equipment charges of $24.99 (fraudulent Edge Agreement). When I called this time I spoke with a rep that actually did a very good job of explaining the situation to me that even though the order was cancelled, the Edge Agreement that was signed in my name (fraudulently) had to be cancelled through a different process, and only the fraud department could initiate it. She stated that the “form” that had to be completed to get the fraud department to call a customer back was only available to employees, and not the public, so she would have to make the request. She also stated that she’d put a note in my file that an issue with my bill was being worked on so that my service would not be shut off. I never received a phone call from the fraud department. I then paid the monthly usage and tax fees of $94.63, and the late fee of $0.41 (even though I didn’t really owe it in my opinion), totaling $95.04 on 8/18/14.
The next bill dated 8/21/14, showed; a balance forward of $90.70 (which equates to the equipment charges of $65.71 and $24.99 from the previous two months), an Adjustment of -$10.00 (which was a correction made when I questioned the overusage fee from the previous month), $84.60 of monthly usage and tax fees, a $0.84 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). Again, this time when I called I was told the billing department could not help me, I was forwarded to the fraud department and the machine hung up on me. I then paid $74.30 to cover the monthly usage and tax fees on 9/11, while taking credit for the -$10.00 adjustment that I essentially overpaid the month before. Due to a math error on my part, at this point I should have owed $0.30 because I owed $74.60 ($84.60-$10.00) and only paid $74.30.
The next bill dated 9/21/14, showed; a balance forward of $116.83 (which equates to the equipment charges of $65.71, $24.99, $24.99 from the previous three months, the $0.84 late fee from 8/21, and the $0.30 balance that I actually owed), an Adjustment of -$1.14 (due to a “Fed Univ Srv Credit”), $84.60 of monthly usage and tax fees, a $1.25 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). This time when I called, I was forwarded to the fraud department, and someone actually answered the phone! After explaining the situation yet again, I was comfortable that the rep understood my situation, and I was told that they would submit an Edge Agreement cancelation form, which would have to be reviewed by their superior, and then the account would move on to someone who did some kind of balance analysis to see how my account was to be credited for charges that were a result of this fraudulent Edge Agreement. They said I would receive a phone call in a few days to verify the changes that were made. I never received a phone call. I then paid $84.60 to cover the monthly usage and tax fee on 10/1. At the time I made the payment, I wasn’t sure what the -$1.14 adjustment was for, so I didn’t account for it in the payment. Though, understanding now that it had nothing to do with my account problems, I basically made an overpayment of $1.14 in the 10/1 payment, and accounting for the $0.30 that I actually owed from the previous bill, at this point, my account should be at -$0.84 ($0.30-$1.14), that is that $0.84 is owed to me from Verizon.
Which comes to my latest bill, dated 10/21/14. The bill shows; a balance forward of $141.93 (which equates to the equipment charges of $65.71, $24.99, $24.99 and $24.99 from the previous four months, the $0.84 late fee from 8/21, the $1.25 late fee from 9/21, and the -$0.84 balance that was actually owed to me), $84.61 of monthly usage and tax fees, a $1.36 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). When I called this morning, the rep I spoke to didn’t seem to know which way was up, and didn’t see any problem with my account. As I started to explain the whole situation again, we were disconnected, which prompted me to write this letter. Because I’m tired of explaining this to everyone I speak to, every time I call, and the story just keeps getting longer. I will be making a payment today in the amount of $83.77 to cover the $84.61 of monthly usage and tax fees, and accounting for the -$0.84 starting balance that I should have.
At this point, I’m receiving 2-3 automated phone calls and text messages from Verizon on a daily basis (which could probably be considered harassment) telling me my balance is past due, yet when I do finally get someone on the phone who understands my issue, I’m told that things are being done to resolve this, but obviously they are not. I need this issue to be corrected ASAP. I’m done trying to explain this issue over the phone. I NEED SOMEONE TO CONTACT ME IN RESPONSE TO THIS LETTER, TO EXPLAIN TO ME HOW THIS ISSUE WILL BE RESOLVED BY VERIZON. I will continue to make the payments that are valid due to my usage, but I will not pay any fees associated with an order that was not only identified by Verizon to be fraudulent, but was cancelled by Verizon within the hour that it was made.
Secondary to the issue explained above, I also have an issue in regard to my Hardware Upgrade Eligibility date. When the fraudulent order was made my upgrade eligibility date was reset to 24 months after the order was made (05/2016). Since the order was cancelled, and the issue above should be resolved shortly, my upgrade eligibility date should be put back to the date it was at before the order (which was sometime in March of 2015, which corresponds to the date that my contract ends). If my upgrade eligibility date is not corrected, and my contract expires, I will not be staying with Verizon.
As I write this letter, I have received yet another text message informing me of my past due balance. PLEASE contact me at your earliest convenience, or forward this letter to someone who can help me resolve these issues.

First thing to always do is write a Certified Return Receipt letter or just copy the post you made and send it to Verizon Wireless and dispute it in writing.
Then walk down to your local court and file a small claims court case against Verizon for all the fraudulent charges. Verizon will call you before that court case and then it may be possible to get this wiped off your account.
Also file a BBB complaint http://www.bbb.org
Again Verizon will contact you to offer to settle. Get the settlement in writing not verbal. Or proceed to court.
Sorry you are going through hell for something you should never have had to go through.
Good Luck

Incoming Payment with Underpayment/Overpayment in F-28 with reason code

Hi All,
While making a incoming payment with overpayment / underpayment in F-28, I am getting an error u2018Reason codes with automatic charge-off are not permitted here u2018. The reason code is defined with charge off checked and the account for differences is defined for the same.
Please advice
Thanks

Please check "Indicator: Charge off difference via separate account" in reason code settings (TCode OBBE). If this indicator is set against the reason code that you are using, you will getting the error.
What you can do is either use different reason code or in residual items tab you can specify the reason code with residual items.
Thanks,
Sukhbold
Edited by: Sukhbold Altanbat on Oct 13, 2011 7:47 AM

Overpayment A/R Account

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