Overpayment from Customer

Hello All,
Please can you suggest why we are seeing the following.
A customer paid an overpayment of 109 dollars, the actual invoice amount was for 1000 dollars but the customer paid 1109 dollars. While processing the payment via F-28 from the customer, we entered the 109 dollars as an residual item,
Once we do this the invoice for 1000 dollars should be cleared and the 109 dollars should be showing as credit in the open item selection of report FBL5N (Customer Line item display)
To our surprise the open item is showing the original invoice amount of 1000 dollars when we select only the open item tab, but when we select all items tab in report FBL5N it is showing the 109 dollars as the only open item and the 1000 dollars as cleared.
The residual item was created for only the overpayment of 109 dollars with posting key 16 (payment difference)
Did anybody come across such a situation and your explanation will be highly appreiciated
Regards
Satish

Hi
This has happened with me in one of muy projects. You need to check for your user id for T Code FBL5N you have all the authorization objects. You can check the authorization objects  for FBL5N with T Code SU24. Then in your id when you run FBL5N with open items, run SU53 to see if some authorization object is missing. U should take the help of your Basis person
Thanks & regards
Sanil K Bhandari

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