Participant in Shared Review cannot access PDF

Hi,
Earlier today I intiated a shared review with some colleagues from work. I used a gmail account and Google Contacts to add reviewers and sent out the PDF. One of the participants at first signed up with an Adobe ID associated with his personal address, then chose to create another associated with his work address. However, when he uses that Adobe ID, the system will not allow him access to the shared review. In my tracker, I see his original email address listed as a reviewer with the status "Added." His work email is still in the list of "Required" reviewers. Is there any way, short of ending the shared review and starting it again, that I can grant access to his other Adobe ID?

What version of Acrobat did you use to start the Shared Review?

Similar Messages

  • Document message bar not visible when participating in Shared Review

    Hi,
    I have initiated a Shared Review using Acrobat Pro 8
    Immediately after I finished sending out the notification to other reviewers, the _Review.pdf version of the document is opened for me and the Document Message bar is visible. Therefore I have the option to check for new comments, publish comments.
    My colleagues however, when they open the pdf file attachment from their email notification they get the message: "This document has been sent by a user of Acrobat 8.0 Professional for your review. To participate in this review Acrobat 8.0 standard or professional, or later, is required" Pressing OK on that message box opens up the PDF file to be reviewed however the Document Message bar is not visible (there is no Document Message bar icon on the left pane either.). Therefore my colleagues cannot publish their comments.
    I also encountered the same issue. After I close my PDF and re-open it, I cannot see the Document Message bar, eventhough I can still see my Review Tracker and the document still listed there.
    So, what did I do wrong? I started the shared review by following the prompts:
    1. Comments > Send for Shared Review
    2. Enable reviewers with Reader to participate
    3. Select a network drive to store the shared comments
    4. Select the document to be reviewed
    5. I've experiment with all the different send notifications options
    6. I specified the email address of the reviewers and sent the invite
    Thanks a lot for the help..

    Does this happen with one particular document or with all your reviews?

  • I cannot access PDF files from my current BT Yahoo...

    Since downloading an updated version of Yahoo Mail a few months ago, I cannot now access PDF files from old e-mail messages which are located in the "Folders" section on the mail screen.  When trying to open them the message "Scanning Attachments" is displayed.  After about 60 seconds a Message is displayed "An Error Occurred whilst Downloading". This never used to happen with the previous version of Yahoo Mail.  I have tried to save the attachments to my laptop and the message reads "Scanning Attachments" which would signify that they had been saved due to no subsequent Error Message being displayed.  I have trawled all through my laptop and cannot find any of the alleged saved PDF files.
    I am an old chap and not very computer literate and am hoping you professionals can come up with an answer and fix to this problem, which I believe, was not of my own making.
    Whether this has any bearing on the matter, I changed about four months ago from BT Total BB to Infinity Opt1 which includes McAfee security built in as standard.  I have also, as an on-screen reminder, recently updated my Adobe Reader programme to version 11.  I cannot think of any other changes, apart from the new version of Yahoo Mail, that has made this problem come to light as it has. 
    Your help and assistance in this matter would be most welcome and appreciated.
    Thanks You
    Ian.

    Your problem is typical of the many problems reported with McAfee, and that may well be the cause. McAfee is free with Infinity but isn't built-in in the sense that you have to take it. Is your previous anti-virus still installed? If so, you should get rid of one of them anyway, and the usual advice here would be to ditch McAfee.
    Even if McAfee is the your only AV I would replace it. If your previous AV is no longer available there are plenty of free options, and Microsoft Security Essentials (MSE) is as good a choice as any. There's advice on uninstalling McAfee here.
    You can click the white star next to this message if you think it was helpful.

  • Shared review--cannot connect to server

    Since I have upgraded to Leopard, I have not been able to participate in a shared review from Acrobat Professional 8.1.2. I also cannot by using Adobe Reader for Mac. In the finder it shows me as connected to the required folder using smb. My only way to participate is to fire up Parallels, use Microsoft Outlook to find the file, open it in Reader for the PC. While this works, it is inconvenient, and it is frustrating that as expensive as Acrobat Professional is, it does not work as advertised. I have called tech support, but they were not helpful in correcting the problem. I even uninstalled and reinstalled each of the updates to get back to 8.1.2 without correcting the problem. I have also tried with Active Directory binded or not, and that makes no difference either.
    Any helpful ideas would be greatly appreciated.
    (MacBook Pro, MacOS 10.5.2 3GB RAM)

    I have run into an issue where we cannot start a shared review from a Mac running OS 10.4.11 on a Windows server. We found the issue to be Thursby Softwares "Dave" sharing software. We use it to connect to our Windows network. It works with almost everything but the Shared review process in Acrobat. Thursby is aware of the issue and they say it might be fixed in a future upgrade.
    I am hoping we will not need "Dave" when we upgrade to OS 10.5.
    If you are using a third party software to connect to a Windows network it may be the cause.

  • "send for shared review" cannot connect to server

    I'm trying use the "Send for Shared Review" feature in Acrobat 9. I want to send a pdf document to acrobat.com and share with others for review and comment. I first used this feature about 2 months ago and it worked without a hitch.
    Every time I try it by clicking in the menu "Send for Shared Review", I'm asked for my user name and password to connect to Acrobat.com. I type it in (I know it's correct because I can go to acrobat.com using my browser and the password works), the Acrobat.com dialog box comes up telling me it "can't connect to server." It has my correct log in information. If I use my browser to go to acrobat.com, I can log in fine, but then of course I can't get the mark-up feature for my shared pdf files. Any ideas what I can do to troubleshoot? I'm at a loss.
    I'm using Acrobat 9 and Mac OS 10.5.8

    I'm having the same problem. I've
    been using this for over a year without an issue, today I am getting the same message, can't log into the server. It works on my pc but not my mac. Any answers

  • Adobe Reader install successful but cannot access PDF files.

    Despite several installations of Adobe Reader, a message advises there is a problem. Close and try again. When clicking to open a PDF file, a dark grey screen appears with a horizontal bar in the middle. The blue bar is full, and has fully loaded, but nothing happens. I cannot access any PDF files and need to fix this problem. Please help.

    Version of Reader? Version of Windows? Is the problem opening a pdf in Reader or viewing a pdf in a browser?

  • Shared Review cannot resolve email addresses through Outlook

    I am finding references to the issue I am having that goes back a couple years and seems to be tied to a change to Acrobat between versions 8 & 9, I am flummoxed though that there isn't a solution listed for any of the forum posts I've found.  We are using Acrobat Pro & Standard X.  When I create a shared review via Email or using a SharePoint workspace, I am unable to succesfully add users to the review process. 
    A few users always work and most others result in multiple contact selector dialog boxes and a final message:
    "Microsoft Outlook does not recognize "/o=..."
    If this is a known issue how can there not be a work around or fix for this?  It's a great feature, but I can't ask our users to use this shared review process if I also have to tell them to just keep trying to enter the reviewer email - it might work eventually.
    Suggestions?

    Hello Chris,
    Yes,  you are correct the problem is tied to the "<last name>, <first name>" convention that uses the comma.
    The issue arose due to Acrobat allowing commas as separators in the list of addresses in the Shared Review dialog.
    As of Acrobat XI 11.0.9 this issue is fixed. It will be included in all future updates, so version 11.0.9 and higher contain the fix.
    Please see the 11.0.9 release notes regarding 3732843.
    11.0.09 Planned update, Sept 16, 2014 — Acrobat and Adobe Reader Release Notes
    You must create and set a registry key to enable the fix:
    Key location: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\Sendmail
    Name : bRemoveCommaDelimiter
    Type : DWORD(32-bit)
    Value : 1
    The issue is NOT fixed in Acrobat X.
    Regards,
    Charlene

  • Cannot Access PDF Files on Several Websites

    Since loading Adobe Flash, 3-4 weeks ago and then again today, I am unable to access PDF files on several different websites.  One good and easy to access example is:
    www.irs.gov  Under Forms and Pubs choose 1040 or any other.

    What browser are you using?
    I'm able to access forms at irs.gov using Firefox, IE10, Opera, Chrome and Safari on Windows 7, 8 and Mac OS 10.8.4

  • Cannot access pdf document with other software

    hello had someone design something for my business they used adobe photoshop and the commercial printer cannot pull it off the cd to print it. I assume they are using differant software. Does anyone know how to fix this?

    If they used Photoshop, there are more than a dozen different file types it could be:
    PSD
    JPG
    JPG2000
    GIF
    PNG
    PDF
    TIFF
    PIXAR
    BMP
    DCM
    IMG
    EPS
    PGA
    TCX
    The list goes on, but unless it's BMP, GIF, JPG, PNG or PDF If you don't have Photoshop, you'll have a tough time opening it. If you cannot "pull it off" the CD, that's most likely an issue of the disc being "read only", but even them you should be able to copy the contents to your HD and open them from there.

  • Im trying to use cd sharing but cannot access the disc.Please Help!

    Im trying to put cds on my new mba using sharing via a pc. I have installed all the necessary software and I can sucsessfully connect the two computers but when I click on the cd icon on my mba it says ' the operation cant be completed as the original item for "audio cd" cant be found. This has happened for three different cds.
    Please help me as the mba is my main computer and I desperately need to update my itunes library on my IPhone and IPad!
    Thankyou ! xox

    I know exactly how you feel.
    I have been a Mac person for a long time, but resisted the iPod/iTunes way of doing things because I hated that you could not simply drag-n-drop MP3 files to the iPod, like you could do with just about any other MP3 player that plugged into a USB. It seemed to counter-intutiive that Apple would make it something so simple, difficult.
    Yeah, so I bought the iPhone 1 when it first came out, and if I wanted to use it for the music capability, I had to adopt "their way", like it or not. Yes, I do understand that all the restrictions are designed to protect the music industry, for which Apple itself derives a major income. Apple wants you to buy music from the iTunes store, and use their hardware/software, which is designed to protect the music from sharing, which degrades their revenue.
    Like everyone else, I surrendered to their music business model. It is, what it is.

  • Cannot access PDF conversion - only subscribe now link

    I have followed all forum suggestions but anytime I try to login to the exportPDF web site, it prompts me to login and I am brought to the subscribe now page instead of being given access to the conversion tool
    Someone please provide some assitance as to what actions are available to actually get someone to correct this given my paid subscription

    Our system that provisions paid subscriptions has had some issues today. Our IT team is working to fix the problem now.  Your account may already be fixed or will be fixed within the next few hours.
    I'm terribly sorry for the inconvenience.
    -David

  • Cannot publish comments to a shared review

    I created a shared review from a PDF located on a shared network drive. The storage location for the shared review is on ANOTHER shared network drive (Drive 2). According to our IT department, all members of the shared review have write access to Drive 2; however, some members CANNOT publish their comments to Drive 2. On the other hand, some CAN publish comments.
    Upon opening the PDF on Drive 2, one user gets the following message: Adobe cannot connect to the Review Server: Drive 2. If he clicks Keep Tryping, the PDF opens. He then saves it to HIS computer, adds a comment, and clicks Publish Comments. He gets the message: Could not publish comments. Acrobat cannot access the network. IT cannot figure out why he cannot publish his comments.
    Moreover, if he SAVES the PDF to the location in Drive 2, closes the PDF, and opens it again, his comments are there, but NOT comments published by others. AND when I open my local copy of the review, I cannot see his comments, only the comments by others.
    I hope IT can figure it out, but in the meantime, does anyone have any suggestions.
    Thanks,
    Van

    This is a known issue on German OS. This has been documented in AX release notes - http://kb2.adobe.com/cps/877/cpsid_87775.html (issue#2734285)
    As a workaround, you can try the following:
    1. Go to Control Panel->Regional and Language Options on XP
    2. Click Customize button in 'Standards and formats"
    3. Change the Decimal symbol from , (comma) to . (dot) and click OK
    Now try adding comments to the review file. That should help.

  • How can I get Tracker to find a shared review PDF initiated in another domain?

    I initiated a shared review for a PDF and stored it on a network server in domain X. Subseqauently, the server was moved into a different domain, call it Y.
    Now, Acrobat Tracker can't find the PDF ... and reviewers can no longer  access the PDF.
    How can I get Tracker to find the PDF in the new domain Y?

    No, this is not possible. You need to initiate the review again. This is because the review server information is embedded inside the PDF and when you change the review server, the JavaScript embedded in PDF still refers to the old server. So Tracker is unable to locate the review PDF.
    If the old review has comments by other reviewers, you can save it as an archive and initiate review on new server on this new PDF. This way all the review comments can be retained in the PDF but they will be published "on behalf of" the initiator now.
    Hope that helps.

  • Acrobat 9 Shared Review error "Could not save the shared review-enabled pdf file. .

    I attempted to start a Shared Review of a PDF file.  I have been unable to initiate the review.  Upon completion of the setup routine (i.e., filed idenitified, server location identified, participant's email entered, send selected, I get the error message - Status"  Could not save the shared review-enabled PDF file. 

    As a workaround, don't put the source PDF at the network folder location which you have specified in Shared Review wizard. Eg. if you are initiating a review at the network location \\servername\xyz, ensure that your source PDF is not placed at \\servername\xyz.
    I have not understood your second question. Do you mean to say that Acrobat.com option is disabled for you?

  • Automating Shared Review for Reader using the Acrobat 9 SDK

    I am new to the Acrobat SDK as well as writing plug-ins.
    However, I have been tasked with implementing a "Shared Review" in Reader for collaborative proofing.  I understand how to do this using the "Send for Shared Review" wizard in Acrobat, however I need to automate this process.  The PDFs that will be proofed in a "Shared Review" session using Reader are generated from a hot folder process, so there is no physical end user to run the Acrobat 9 "Send for Shared Review" for every PDF.  I need to automate this process.
    I was told that the SDK would allow this, but at the same time I have read some posts that claim this can not be done in the SDK and LiveCycle is required.
    Can someone confirm that the SDK can enable a PDF for "Shared Review"?  If so, how is this done?
    If it can not be done, is the only option LiveCycle or can an Acrobat macro be written to simulate the "Send for Shared Review" wizard?
    Thanks in advance.

    Is it technically feasible?  Yes, but it is far from simple.
    Is it possible?  Probably not.
    In order for Reader to load a plug-in, that plug-in must contain a certificate provided to you by Adobe after completing the "RIKLA" process (Reader Integration Key License Agreement).  Part of this process is a team at Adobe reviewing the purpose of your plug-in to verify that it does not try to duplicate functionality available in Acrobat.  For this reason, I don't think your plug-in would be approved.  You should certainly submit a RIKLA application anyways just to make sure (you can do this before you start with any code so you're not wasting effort if it gets declined).
    You can find the RIKLA info here:
    http://www.adobe.com/devnet/reader/ikla.html

Maybe you are looking for