Payment Charges... Wasn't told bill wasn't paid!

Question

Hi
On my latest bill, I have a "late payment Charge" and a "reconnection charge" both totalling £19.25 apparantly for non payment of a bill and to reconnect my terminated line.
No one at BT told me that my line has been disconnected... HELP!
Solved!
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Answer 1

I had a Monthly Payment Plan (MPP) set up for £75 per month. My last MPP bill was on 31st October. I'd like to add I'm now on WBDD (Whole Bill Direct Debit.)
Around Christmas I cancelled the direct debit from the bank side and when BT tried to claim it on the 04/01/10, it was refused. It left a debt of £32.96 (i think!) left on the account which was paid on 08/01/10.
I have just been told that because I didn't pay the outstanding immediately, this is why I was charged the above amounts, however, T+C's state:
"If you do not pay your bill, we will send you a reminder or call you. If we do not receive payment within 10 calendar days of the date of that reminder (seven days if you pay monthly), we may add a late payment charge of £7.50 to your next bill by way of compensation to us for breaking the terms of this agreement."
Now, even if I got a reminder which I cannot currently remember receiving, then it's a breach of BT's own T+Cs to charge me the £7.50 as the time between when the payment was due and when the account was paid was less than the 10 days.
I am updating this post so the e-mail I send to the forum team can get sorted out.
Other people's comments are very welcome.