PDF files not saving/missing and leaving "aa12345" and "aaa12345" files??? - Solution

risscand: I have workers that are unable to save and they are seeing an "aaa04916" type file in their working folder. This is causing us to lose work (because we are unable to save over the original file) or send out incomplete documents.
Mudassir: As I understand when you try to edit and save a document, it directly opens "Save As", is that correct?
risscand: No. When the user saves normally. Ctrl+S or the "Save" icon via the disk at the top of the page it appears to save however the PDF does not actually rewrite
risscand: This results in an aaa12345 file in the folder, but an unchanged PDF.
Mudassir: Okay.
Mudassir: Thank you for the information.
Mudassir: I will be glad to help you with this issue.
risscand: Excellent
Mudassir: May I know if you are chatting from the issue facing computer?
risscand: I am not currently experiencing the issue but many of the employees in this office are.
risscand: I can review the issue and see the files however, our worked is based off of a server.
Mudassir: Okay.
Mudassir: Marissa, this error often occurs due to a confict with Acrobat application and Windows Preview.
Mudassir: In order to resolve the issue, you need to disable the Windows Preview in the Windows Explorer
Mudassir: Follow the steps below to fix:
Mudassir: Go to “Computer” or a windows explorer window, click on the “View” tab and then make sure the “Preview pane” is unselected. Then try saving your PDF document again.
risscand: This option was not used by the users
risscand:: I just asked one of the individuals who was experiencing the issue and she has never used that option.
Mudassir: Just a minute.
risscand: Thanks
Mudassir: Thank you for your patience.
Mudassir: Are all the users using Acrobat or Adobe Reader to save the PDF files?
risscand: Acrobat
Mudassir: Is that PDF file saved on network?
risscand: Yes
Mudassir: Does that users have the complete access to the network drive and are all the users use that PDF at a time?
risscand: The PDF's are used one at a time. The individual who combines the reports that the workers probably does not have complete access to the network.
Mudassir: To re-write the PDF which is saved on network, the users need to have complete access. If not, they will get the save as option and they can save that PDF file on their local drive
Here are the options I got from Customer Service - Hopefully it will help some of you!
-Riss

Hi risscand,
Are you still facing this issue or your issue has been resolved?
Regards,
Rahul

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