PDF files missing and leaving AA and AAA files???

I'm working from a Mac OSX 10.5.8 and using Adobe Acrobat Pro 9.
I have pdfs on a server that are reviewed by people with Acrobat Reader and every now and then when someone saves changes, the pdf will go missing leaving a file like "aaa01744" or "aab04284" in its place which opens in Terminal when clicked on.
What's the error here, and is there anyway to open the "aa" type of files?

Hi risscand,
Are you still facing this issue or your issue has been resolved?
Regards,
Rahul

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PDF files not saving/missing and leaving "aa12345" and "aaa12345" files??? - Solution

risscand: I have workers that are unable to save and they are seeing an "aaa04916" type file in their working folder. This is causing us to lose work (because we are unable to save over the original file) or send out incomplete documents.
Mudassir: As I understand when you try to edit and save a document, it directly opens "Save As", is that correct?
risscand: No. When the user saves normally. Ctrl+S or the "Save" icon via the disk at the top of the page it appears to save however the PDF does not actually rewrite
risscand: This results in an aaa12345 file in the folder, but an unchanged PDF.
Mudassir: Okay.
Mudassir: Thank you for the information.
Mudassir: I will be glad to help you with this issue.
risscand: Excellent
Mudassir: May I know if you are chatting from the issue facing computer?
risscand: I am not currently experiencing the issue but many of the employees in this office are.
risscand: I can review the issue and see the files however, our worked is based off of a server.
Mudassir: Okay.
Mudassir: Marissa, this error often occurs due to a confict with Acrobat application and Windows Preview.
Mudassir: In order to resolve the issue, you need to disable the Windows Preview in the Windows Explorer
Mudassir: Follow the steps below to fix:
Mudassir: Go to “Computer” or a windows explorer window, click on the “View” tab and then make sure the “Preview pane” is unselected. Then try saving your PDF document again.
risscand: This option was not used by the users
risscand:: I just asked one of the individuals who was experiencing the issue and she has never used that option.
Mudassir: Just a minute.
risscand: Thanks
Mudassir: Thank you for your patience.
Mudassir: Are all the users using Acrobat or Adobe Reader to save the PDF files?
risscand: Acrobat
Mudassir: Is that PDF file saved on network?
risscand: Yes
Mudassir: Does that users have the complete access to the network drive and are all the users use that PDF at a time?
risscand: The PDF's are used one at a time. The individual who combines the reports that the workers probably does not have complete access to the network.
Mudassir: To re-write the PDF which is saved on network, the users need to have complete access. If not, they will get the save as option and they can save that PDF file on their local drive
Here are the options I got from Customer Service - Hopefully it will help some of you!
-Riss

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[build.xml]

Any required support classes have to be in the client's/server's classpath. Or
at least that's what I do.
"Henry Niu" <[email protected]> wrote:
>
>
>
Hi,
I'm following the examples to build a web service using ANT servicegen
task. My
web service calls a lot of other java classes, and those java classes
in turn
call other classes. When I used the following taskes to generate the
service and
client code, I found the generated ear, war and client jar files only
contain
the compiled classes which are used directly by the web service class.
Those classes
called indirectly by web service are missing.
<target name="ear">
<servicegen
destEar="${build}/${ear_file}"
warName="${war_file}">
<service
javaClassComponents="com.iit.integration.txlife.txlife28.txlifeProcessor.TxlifeProcessor"
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serviceName="TxlifeWebService"
serviceURI="/txlifews"
generateTypes="True"
expandMethods="True">
<client
packageName="com.iit.integration.txlife.txlife28.client"
clientJarName="${client_jar_file}"
/>
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<classpath>
<pathelement path="${build}"/>
<pathelement path="${java.class.path}"/>
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</servicegen>
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<target name="client" depends="ear">
<clientgen
ear="${build}/${ear_file}"
warName="${war_file}"
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clientJar="${client}/${client_jar_file}">
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<pathelement path="${build}"/>
<pathelement path="${java.class.path}"/>
</classpath>
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SUMMARY
Hyperlinks to XLS, DOC, and PDF files that are included in a
.chm file (and the Baggage Files) only work intermittently. The
only solution appears to be deleting the Temporary Internet Files.
PROBLEM
1. I place the XLS, DOC, or PDF file in the Windows
sub-directory that corresponds to the RoboHelp project sub-folder
where the topic in which I’ll place the hyperlink exists.
2. I open the help project in RoboHelp HTML.
3. I right-click on the project’s Baggage Files
sub-folder that corresponds to the Windows sub-directory in which I
placed the XLS, DOC, or PDF file (in step 1).
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5. I open the topic in which I’m going to place the
hyperlink in the WYSIWYG editor.
6. I “drag and drop” the Baggage File into the
topic (in the WYSIWYG editor) to create a link to it.
7. I save the changes and then generate HTML (.chm) help.
8. I open the .chm file and click the hyperlink. The XLS,
DOC, or PDF file may or may not open.
9. When the hyperlink works correctly, for DOC and XLS files,
a “File Download – Security Warning” dialog box
appears asking, “Do you want to open or save this
file?”. The buttons that are available are
“Open”, “Save”, and “Cancel”.
These buttons work then as one would expect. (When the hyperlink
works correctly for a PDF file, it simply opens the PDF file in a
new window; there’s no prompt to save, open, or cancel.)
10. When a hyperlink does NOT work, for DOC, XLS, and PDF
files, no dialog box or other visual message is displayed. Instead,
the sound that is associated with the “Exclamation”
program event is played (the “Windows XP
Exclamation.wav” file is the WinXP default).
Other Notes:
- The hyperlinks ALWAYS work when I view a topic using the
“View Selected Item” function (Ctrl+W) in the RoboHelp
HTML project.
- Once a hyperlink stops working, it will not start working
again until I delete all the Temporary Internet Files.
- A hyperlink will stop working even if Internet Explorer
(iexplore.exe) is closed the entire time.
WORKAROUND
Through trial and error, I have discovered that if a
hyperlink stops working, I can get it to work again using the
following steps:
1. Leave the .chm file open.
2. Open Internet Explorer.
3. Click Tools>Internet Options….
4. From the “Internet Options” dialog box, select
the “General” tab.
5. Under the “Temporary Internet Files” section,
click the “Delete Files…” button.
6. From the “Delete Files” dialog box, select
“Delete all offline content” and then click
“OK”. The files are deleted and the “Delete
Files” dialog box closes.
7. Click “OK” to close the “Internet
Options” dialog box.
8. Without closing Internet Explorer and without re-starting
the .chm file, all the hyperlinks that didn’t work before
will now work.
GENERAL SYSTEM INFORMATION
- Windows XP Pro, SP2
- Internet Explorer 6.0.2900.2180
- RoboHelp X5, 5.0.2 Build 801
- HTML (.chm) help project files exist on my local machine
- HTML (.chm) help file is run from my local machine
- Project is under RoboSource version control
TEMPORARY INTERNET SETTINGS
- “Check for newer versions of stored pages” is
set to “Automatically”
- “Current location” for the Temporary Internet
files folder is set to “C:\Documents and Settings\My
Username\Local Settings\Temporary Internet Files\”
- “Amount of disk space to use” is set to
“594” MB
“View Files…”
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hyperlink and then click either “Open” or
“Save” from the “File Download – Security
Warning” dialog box.
- A file will appear here even if I click “Save”
and then click “Cancel” from the subsequent “Save
As” dialog box.
- If I click “Cancel” from the “File
Download – Security Warning” dialog box, the file does
not appear in the Temporary Internet Files folder.
- When a file does appear in the Temporary Internet Files
folder, its Internet Address is displayed similar to the following:
“ms-its:C:\PrimaryProjectFolder\ProjectName.chm::/SubFolderName/FileName.xls”
“View Objects…”
Here’s a list of all the program files that appear:
- “Microsoft Office Template and Media Control”
(Last Accessed 12/13/06) (Version 12,0,6024,0)
- “Shockwave ActiveX Control” (Last Accessed
12/14/06) (Version 10,1,4,20)
- “Shockwave Flash Object” (Last Accessed
12/18/06) (Version 9,0,28,0)
- “Windows Genuine Advantage Validation Tool”
(Last Accessed 12/14/06) (Version 1,5,722,0)
- “WUWebControl Class” (Last Accessed 12/13/06)
(Version 5,8,0,2469)
Today is 12/18/06 so the only program file that is listed as
having been “Last Accessed” today is the
“Shockwave Flash Object”.
REQUEST FOR HELP
I really want to include certain PDF, DOC, and XLS files in
their native format in a .chm file. However, I need a better
solution to my problem than the one I discovered. What I really
want is to avoid the entire problem altogether.
Have anyone seen this before or have any suggestions?

You wont be able to do that. The embedded objects would appear as images only.

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Can anyone help? I just opened my PDF and letters are missing in each word and sentence. I am using the trial version of Acrobat Pro XI

Hi gretchenm66156293,
Are you running into this issue with one PDF in particular, or with any PDF that you open? Did the PDF display correctly previously? How was that PDF created?
For starters, please choose File > Properties and click the Fonts tab. What fonts are used in the PDF? Are they "embedded" or "subsetted."
I would be happy to take a look at the PDF here, if you'd like. Let me know!
Best,
Sara

PDF files missing and leaving AA and AAA files???

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