Phishing email from Apple???

I received this today, below.
As I don't have an iMac, and have never heard of a 'do it yourself' repair, much less making a claim on one, I have to say - this is disturbing.
Another red flag is the 'we'll charge your card if you don't reply' bum's rush gambit.
How do I report phishing to Apple?
Thoughts?
We have received your request for a Do-It-Yourself repair for your IMAC (20-INCH EARLY 2008). Your Repair ID is D27160161.
Part Name Price Tax Rate Tax Total Return Original Part? Non-Return Fee
Keyboard, Wireless, British £0 £0 £0 Yes £48.00
Total in GBP £0 0.00% £0 £0 £48.00
Our initial diagnosis indicates that because your Do-It-Yourself repair will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair program, there should be no charge to you. If we have questions or concerns regarding the repair coverage, we will notify you.
The part(s) should arrive shortly and will come with installation instructions.
If Apple requires you to return any of the original parts, please note the following:
1. Non-Return Fee
The non-return fee shown in the table above has been placed on your credit card as a temporary authorization. You must return the original part so that Apple receives it within ten (10) business days of shipping the replacement part to you. If Apple does not receive it within 10 days or determines that it has been subjected to accidental damage or misuse, Apple will charge your credit card the non-return fee.
2. Shipping Instructions
- The replacement part will come with instructions for returning the original to Apple using the packaging provided. Do not include any other items in the package, as they will not be returned to you.
- If your product is shipped to you via Royal Mail, please seal the original part in the Royal Mail bag supplied. Then take it to a post office and request a "proof of posting" receipt, which you should keep in a safe place.
- If your product is shipped to you via UPS, please return the packaged original part using the prepaid UPS shipping label and instructions supplied. To arrange collection, please call UPS at 08457 877877.
Your repair status is available online.
Apple
--------

Perhaps it is valid and you got the email by mistake.

Similar Messages

ATTENTION!! RECEIVED FRAUDULENT EMAIL PRETENDING TO BE APPLE!! I received an email informing of a purchase made on my account and telling me to change my password if did not purchase the item, which I had not. I have received valid emails from Apple

ATTENTION!! RECEIVED FRAUDULENT EMAIL PRETENDING TO BE APPLE!! I received an email informing of a purchase made on my account and telling me to change my password if did not purchase the item, which I had not. I have received valid emails from Apple in the past asking letting me know a purchase had been made and asking if I had made the purchase, but the item listed has alway been a purchase that I had made. Since I had received similar emails in the past, I didn't think anything of it. Because I had not purchased the item listed, I immediately clicked on the link in order to change my password, which has been suggested in authentic emails i had received from Apple in the past. The site I was redirected to was exactly the same as the Apple site where you go to change your password. I entered my userID and password and it stated a verification email would be sent, if it was not sent click "resend email." When I did not receive an email, after about 10 seconds I went to the Apple site and followed the SAME EXACT step on pages that were IDENTICAL to the FRAUDULENT website I apparently had just been at. When I clicked "Send verification email," I DID receive an email within seconds, which had a special link that brought me to a page where I could change my password, which I did. I later compared a legitimate email to the FRAUDULENT email and I DID FIND A DIFFERENCE, BUT IT WAS ALMOST UNNOTICEABLE unless you were really, really looking. I doubt it would be noticed by anyone if not comparing it closely to a real email. THE DIFFERENCE WAS AT THE BOTTOM OF THE AUTHENTIC EMAIL, THERE WERE THREE LINKS THAT COULD BE SELECTED - My Apple ID/Support/Privacy Policy. ON THE FRAUDULENT EMAIL THESE LINKS WERE NOT PRESENT!!! Just today I received an email from Apple stating my password had been changed today. I did not change my password today. When I changed after getting the fake email, I did not think about my SECURITY QUESTIONS!!! If you forget your Apple password, you are able to answer the security questions in place of your ID and you get a confirmation email. Even though I changed my password within a one minute when I did not get a confirmation email with a link to change my password right away and I went dierctly to Apple's site, apparently it was enough time to take all the information on my account - INCLUDING MY DEBIT CARD NUMBER, WHICH HAD BEEN REQUIRED WHEN I INITIALLY SET UP THE ACCOUNT!!! Today I received a call from VISA FRAUD PROTECTION asking about strange activity on my account and stating they were concerned and wanted to ensure I had used the account. I HAD NOT, AND ALL THE MONEY IN MY BANK ACCOUNT HAD BEEN STOLEN!!!!! I am writing this in hopes that many people will see it and NOT FALL VICTIM TO THIS SCAM. Please pay close attention to any emails you supposedly receive from Apple - If the links "MY APPLE ID/SUPPORT/PRIVACY POLICY," PLEASE DO NOT ASSUME IT IS AN AUTHENTIC EMAIL FROM APPLE. I suggest you immediately forward the email to apple, which I didn't do because this happened days ago. Nothing was taken from my money that was already on the Apple account, and nothing had been taken from my checking account. I guess I assumed there had been something wrong with the link in the email directing me to where I could change my password, plus I had gone to the valid Apple website and changed my password for real, and I guess I was thinking that changing my password would prevent someone from being able to acces my account info. PLEASE DO NOT FALL VICTIM TO THIS SCAM AS I DID!!!!

No need for alarm. There are several folks a day posting like threads. Most folks know these phishing attempts for what they are and merely delete with prejudice.
To the bottom line... if you wish - and I am sure Apple will take notice - you should FORWARD the email to [email protected] and delete.
CCC

Why am I getting Emails from Apple in turkish to an Email-address that isn't used for my Apple ID anymore ?

Hi everybody, I already apologize if this isn't the right community for my problem.This whole thing is very confusing so I really hope someone can help me
I used Gmail as my official email account and it was also the Email address for my Apple-ID (for many, many years..)
Strangely, a few months ago, I got an Email from Apple saying that my Apple-ID was being used for Imessage and Facetime on other devices (in Turkey?). I googled it and found out that it might be a fishing mail so I quickly changed my password and also the Email-adress for my Apple.ID – which means that the Gmail-account was not longer in use for Apple anymore.
But here's the problem : I still get Emails from Apple (in Turkish) from time to time to my Gmail- account. They don't seem to be fishing Emails, though. Another odd thing about that is, that the mails I receive at Gmail don't seem to be addressed to my CORRECT email-address.
While my adress looks like „[email protected]“ the Itunes mails I receive are addressed to '[email protected]“ . I hope you know what I mean. There is no point between the names in my real address.
What could this be and how can I solve this problem ? It's really freaking me out.
Thanks,
D.

Hi D.,
Unfortunately phishing is far too common these days. The articles below will help you determine the authenticity of the emails that you received.
Identifying fraudulent "phishing" email
http://support.apple.com/kb/ht4933
Identifying legitimate emails from the iTunes Store
http://support.apple.com/kb/ht2075
-Jason

I received a phishing email from what I thought was my bank. Do I need to do anything to my MAC for security?

I received a phishing email from what I thought was my bank. Do I need to do anything to my MAC for security? I have no anti-virus software.

Evelyn, there is nothing that can prevent you or anyone from falling victim to those attempts to defraud you – other than you.
"Phishing" scams are the most common way of getting people to voluntarily supply information that should be kept as secure as any other personal possession. "Anti-virus" solutions can't possibly prevent that sort of fraud, and if anything can only lull you into falsely believing you're being protected from threats, be they real or perceived.
Do you have any further advice so that I don't fear my Mac?
There is no reason to fear your Mac; it's a tool to be used for your sole benefit. Like any tool though, it can be misused. If there is any explanation for fear, it's a lack of education. Knowledge conquers fear and renders it inert. Learn what real threats actually exist, how to defend yourself from them, and how to distinguish them from those propagated by fear mongering psychopaths that justify their existence by keeping others misinformed. There are an abundance of the latter.
There will always be threats to your information security associated with using any Internet - connected communications tool:
You can mitigate those threats by following commonsense practices
Delegating that responsibility to software is an ineffective defense
Assuming that any product will protect you from those threats is a hazardous attitude that is likely to result in neglecting point #1 above.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.Such products are very aggressively marketed. They are all scams.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources.
Illegally obtained software is almost certain to contain malware.
"Questionable sources" include but are not limited to spontaneously appearing web pages or popups, download hosting sites such as C net dot com, Softonic dot com, Soft pedia dot com, Download dot com, Mac Update dot com, or any other site whose revenue is primarily derived from junk product advertisements
If you need to install software that isn't available from the Mac App Store, obtain it only from legitimate sources authorized by the software's developer.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iCloud, iTunes, or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Java can be disabled in System Preferences.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Beware spontaneous popups: Safari menu > Preferences > Security > check "Block popup windows".
Popup windows are useful and required for some websites, but unsolicited popups are commonly used to deceive people into installing unwanted software they would never intentionally install.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever receive a popup window indicating that your Mac is infected with some ick or that you won some prize, it is 100% fraudulent. Ignore it. The more insistent it is that you upgrade or install something, the more likely it is to be a scam. Close the window or tab and forget it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. Most of these attempts are pathetic and are easily recognized, but that hasn't stopped prominent public figures from recently succumbing to this age-old scam.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

Has anyone ever had an email from Apple asking them to update their details for their Apple account on IPad? Kinda worried as it asks for my bank details and bank account number and security code on the back of the card. Thanks :)

Has anyone ever had an email from Apple on IPad asking them to update their account details? The email seems genuine enough as it asks you to sign in with your Apple ID and password and takes you through to the Apple site but am a bit worried as they ask you in the section Update Your Apple account for bank and credit card details and for the security number on the back of the card. Also in the section where it asks for my mobile number it will only take 10 numbers and when ai try to put in the final (11th number) it won't let me. Sorry am new to all this and a bit confused! Any help is gratefully appreciated.....Thanks.

That is phishing attack
Someone, other then Apple, sent it to you
Read http://support.apple.com/kb/ht4933
Allan

Have received an email from apple to say my ID has been used to download an emoticon package for £15.99 - it was not me. is there a way to find out which device it is? and to get my money back? ta

have received an email from apple to say my ID has been used to download an emoticon package for £15.99 - it was not me. is there a way to find out which device it is? and to get my money back? ta

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933

Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do?

Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do? Do you think this is just a way to get my credit card information?

It sounds like a phishing email. You can't "cancel" purchases. You've now given them your AppleID and password, so you should immediately change your password to something new and very secure.
Also watch out for suspicicious activity on your account.

I get an email from Apple? asking me to change my Apple ID password. Is this real?

I have been getting an email from Apple? asking me to change my Apple ID password. Is this real. I have never seen it before in many years of Mac use. I don't want to click on it in case it's fraudulent. Has this happened to anyone else?

If you were able to use your existing Apple ID and password to successfully log in to this site and post your question, then they remain valid and the email is a phishing attempt. Delete it.
To anyone else coming across this post who fell victim to this or a similar phishing scam by entering their Apple ID and password on the authentic-looking page linked in the email: your credentials have been stolen.
In that event follow the "Want to change your Apple ID or password" instructions on this Apple Support page: http://www.apple.com/support/appleid/
Identifying legitimate emails from the iTunes Store
Identifying fraudulent "phishing" email

Has anyone been receiving emails from Apple stating your acct will be frozen in 48 hours if you don't update your acct info?

I have called apple and been told to ignore it but the emails continue to come. As far as I can tell nothing has been frozen. Th

Definitely a phishing email. It's total nonsense. Delete all emails from Apple, Amazon, Paypal, your bank, and every other email that asks for your personal details. Any outfit you deal with are well aware of the necessary data, and have no need for you to tell them again.

What do I do if I have received a phishing email from HMRC?

I have received a phishing email from HMRC which I opened. I then deleted it. Do I need to do anything to remove any potential threat?

No but if that happans again, "forward" the email to Apple at this address: [email protected]
Apple wlll never send you an email asking you to verify your Apple ID.

How do I know if the email from Apple asking for credit card information is genuine

Hi, I just received an email from Apple Worldwide telling me they've suspended my account momentarily until they can certify my details which includes wanting credit card info etc. how do I know it's genuine?

Hello pegglekatie,
This e-mail is not from Apple.
The iTunes Store will never ask you to provide personal information or sensitive account information (such as passwords or credit card numbers) via email.
Identifying legitimate emails from the iTunes Store
http://support.apple.com/kb/HT2075
The article linked below details a number of steps that can help identify where this email has originated, and can help determine if other messages that appear to be from Apple are legitimately from Apple.
Identifying fraudulent "phishing" email
http://support.apple.com/kb/HT4933
Cheers,
Allen

I keep getting emails from Apple support about changing my password.

I keep getting emails from apple saying someone is trying to reset my password when I have not done such a thing. A couple days ago after the 4th email I decided to reset it myself just incase. Now im still getting a email from apple stating that someone is trying to reset it.

Apple do send out an email if you change your password that is genuine
You could change the password to see if the emails are genuine or phishing by getting a genuine email from Apple
No way otherwise if you cannot tell if they are genuine or otherwise

HT201363 my husband received an email from Apple stating we needed new credit card information. We had just gotten a new credit card and couldn't remember if we updated it or not. What kind of questions would you ask for that? It may have been fraud?

My husband received an email from Apple stating our account was frozen and we needed to update our credit information. We recently got a new credit card and so went ahead and updated information. They asked about mothers maiden name and social security information. Now we are feeling skeptical. Are these the kinds of questions Apple would ask? Now all my information is out there and I can't even get a hold of a human being at support to answer any questions for me as to whether they sent this or not????? Help!!!!!!!!!!!!!!!!

That email was a phishing attempt to get your iTunes account and payment details - iTunes accounts aren't 'frozen', and iTunes don't need your social security info.
If your husband entered his card details then he should contact the card issuer immediately and get it cancelled and replaced.
He should also change the password on his iTunes account e.g. via the Store > View Account menu option on his computer's iTunes or via http://appleid.apple.com
If you still have the email then you could forward it to Apple : [email protected]

I received an email from "Apple Alerts" datareapplesecurity@apple.co.uk Subject: Pending Purchase Notification Your AppleID was used to buy the "H

I received an email from "Apple Alerts" <[email protected]>
Subject: Pending Purchase Notification
Your AppleID was used to buy the "H&C" from the iTunes Store on a Personal Computer or device that had not previously been linked to that AppleID.
This purchase was initiated from the following IP: 217.149.115.181 (Volgograd, Russia).
If you made this buying, you can overlook this email. It was emailed to you just to warn you if you did not make the purchase by your own.
If you did not make the operation, we encourage you to verify your AppleID:
Does anyone know if this is a scam? Sound like a scam to me? Thanks Lu

It's not from Apple, it's a phishing attempt to try and get your account and payment details - forward it to Apple : [email protected] , and then delete it.
If anybody else sees this thread and is unsure whether an email is genuine or not :
Phishing and similar emails : Phishing & Other Suspicious Emails
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

I am receiving emails from apple to reset my password that I have not requested

Hi wondering if anyone could help. About 3 weeks ago I received an email from apple that my apple ID was used to download an app that was not from the device which is normally used. This was initiated from the United States, I am in n.ireland. As this was not me I followed the instructions & changed my password. However the past 2 days I have received 7 emails from apple on how to reset my apple ID that I did not initiate & am concerned that someone is trying to get access to my apple account. Has this ever happened anyone else? If so how did you deal with the problem as I can't seem to get through to apple to discus the matter. Thanks

That's very scary. They might do it, but I personally have never had Apple contact me re id's except on their site when signing in. I suggest you DO NOT respond until you have a phone conversation with Apple security. They can verify if they sent you the e-mail and why.
While it's very possible it's true,again, I suggest you not respond until you speak to someone at Apple. I've often read here that when people sign in they are not allowed to because "someone else has used the id" type of statement.
Also, you should be able to go to the app store and see what apps you have downloaded.
Though it could have been a free app, have you checked to see if any were bought with your id account?
I've gotten these types of e-mails from places like USPS and FedEx which look amazingly authentic and were from their website. I also received an odd e-mail from my cousin in Ireland last year that clearly was not from him. It was also sent to others in his family in Ireland. I e-mailed him that I only opened it because it had a .ie, but suggested he change... Days later I received mail from 'him' - same name, but at yahoo.com.
Again, I would call Apple. You can also report it at [email protected], but I would not settle for that given your situation. If nothing else, call Apple sales (sales depts. anywhere answer fast) and ask them to transfer you to security. Apple will not want anybody accessing their name, and while it's unlikely, it's not impossible that it is someone phishing.
Hope this helps and can you let the support community know your results by posting on this thread when you're done? Thank you.
Hope this helps.

Phishing email from Apple???

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