Phone dial tone

Why do the phones beep 4 times before going to a constant dial tone----do not like- yes dropping voicemail did not change this activity.

rfuller5124 wrote:
Why do the phones beep 4 times before going to a constant dial tone----do not like- yes dropping voicemail did not change this activity.See if you can clear the "stutter" tone by doing this: 1. Login to your acount online.2. Goto https://pf.connect.comcast.net/3. Click on Voice4. Click on Message Wait Indicator5. Click on Refresh This may or may not clear the stutter tone you are hearing when you first pick up your handset. PLease post back if this was successful for others to know!

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No phone dial tone, anyone calling us gets the eng...

Below is an e-mail message I posted to the forum moderation team at the e-mail address listed on other postsed messages.
I got a message back saying the mailbox is not monitored. However, I was given an incident number and was told to register on the forum?????
"Hi,
I currently can not make any calls as I have no dial tone when I pick up the handset.
Anyone calling in gets an engaged tone.
The telephone handset display says 'line already in use' when I try to make a call.
The forum posts suggest disconnecting extension boxes, etc
I have tried disconnecting 'redundant' extension boxes in kitchen & bedroom, leaving one extension in hall connected to a very old looking BT Main Box. I've looked on line and it looks nothing like the newer ones (1980's onwards?) with face plates on the lower half. Therefore, I don't think our box will have a test socket inside it.
Our BT Broadband still works but it is VERY slow!!
Can you offer any advice?
I spoke to a call centre before I went on holiday and could not make myself heard properly as the guy just wanted to send an engineer and charge me for it.
I bought a new telephone yesterday thinking that maybe the recent storms had caused the problem to the existing handset. I installed the new handsets last night and left them to charge but this morning I still have the same problems.
Considering that my land line is out of action, please call me on 07976-xxxxxx or e-mail me by return.
I have erased some of the personal details from the text above.
The new incident number is ***********
Can anyone give any assistance? I have two new pairs of handsets and nothing is working.
Thanks,
Ian

Hi Gainsbro_Miller
I've edited your post to remove your account info and reference numbers as this is public forum and you should keep this information secure.
It sounds like you will need an engineers visit if you've ruled out the extensions and phones. I can arrange this for you if you use the 'contact the mods' link in my forum profile to send in your details. The link is only available upon invite so this is why your first email was bounced as that address is no longer used. You can find the link by clicking on my username.
Also the engineer possible charges advice was correct but this is only if the fault is found to be with your own wiring or equipment. For more info on this check out this link when and engineer will raise a charge
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Land phone dial tone lost for 8 hours per day at same time

For 2 weeks now, I lose my dial tone approximately 9:30 to 10:30 a.m. every day and intermet and then dial tone comes back on approximately 5:15 p.m. every day. Verizon came out and checked outside box and said it is not their problem, the box is working fine, must be something with my wiring. The same thing happened 2 years ago and Verizon fixed something on telephone wires down the block and everything was fixed. How can it be problem with inside wiring if I only lose dial tone for approximately 8 hours every day. Seems like it is something with maybe a switching station, something that they switch every day (maybe high volume time period), but my phone gets left behind. One Verizon guy on the phone said he could see it was a problem with their network and it was fixed for one day. Since then when I have called back, they keep telling me Verizon has to come into my home as there is a problem with inside wiring and cannot give me time period other than either 8 a.m. to 12 noon or 1 p.m. to 5 p.m. for them to show up. Anyone have a problem like this?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Can any super nice helpful one tell me why i have DSL,but there is no dial tone in my house?

it has been 2 weeks , at begining, my phone and DSL all down and i was been told by verizon that it' s the problem of this 's garea. ...after 2 weeks, DSL is fixed up , but there is no dial tone for my home phone. i switched another telephone, cord, still no dial tone. ...and i used my cell phone to call my home phone, dial tone is busy....
...,,right now, what can i do? i called verizon, they will send me a technician and charge me $91 for first 30mins.........i am a poor man with little english ....what can i do? feel so helpless

They will only charge you if the problem is in your residence. If you had a wire maintenance plan there should be no cost. If your DSL is working your phone should be. I would say it is not a local problem in your residence, unless the phone jack where you are pluging your phone in is bad. Try unpluging your DSL modem and pluging your phone in at that location. If it works then you have a wiring problem, and will be charged for the repair trip.
To check if the problem is in your residence.
Open the customer side of the phone box on the outside and unplug the cable from the jack.
Plug your phone in at that location, and see if it works. If it does then the problem is a wiring issue in your residence.
If your equipment coming into the house is old, you may not be able to test it this way.
Message Edited by prisaz on 05-24-2009 10:15 AM

I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Loss of phone line, no dial tone but broadband sti...

I have looged a fault with bt for this issue VOL012-*********, but no engineer turned up yesterday to look at it. I have tested 2 different phones in the master test socket and still have the same problem, no dial tone but broadband is working ok. How do BT get away with treating its customers like this?

@Scardy, this is exactly what happened to our phone line last September! The phone line was just mush, there was no dial tone, but we were able (just) to send email and look at certain web pages, but it was painfully slow. I tried everything, like you, no improvement. I got in touch with BT, they said there was a fault on the line, I said 'it's been fine for years why now?' BT sent an OR engineer, he turned up on time, it was a very enlightening time for me to be sure! He showed me the 'drop cable' that the phone signal came into our property on - 50 years old! Rubber outer, two strands of copper cable with cardboard insulation between them! I also found a big cut in the cable on the wall of our place, for the life of me that looked like vandalism. He arranged for a new armoured cable to be put in across our front lawn, and hey presto, all was well! With the confidence I had in that, we've got Infinity now, a new master socket and there's no going back. I hope this helps & it all gets sorted out out quickly for you.

Is there a way to set up a dial tone or a way for someone who is hard of hearing to have the phone set up to make a noise when I hold it up to my ear?

Is there a way to set up an dial tone or set the phone up to make a noise when I hold it up to my ear when i use it

I'm also not sure what you want to accomplish by this. Until you hit the "call" button, the phone is not 'off hook' like a traditional landline would be. There is no such thing as a dial tone on any cell phone. The dial tone was simply a carrier signal from the central office that prepared that end to listen for the pulses (later tones) generated when you dialed.

No DIal Tone, phone rings if I test it with a mobile but can't answer it. The ADSL works OK.

Hi, My Telstra home phone has gone completely dead. There is no dial tone at all, so I can't dial out or answer any phone calls. I have ran an isolation test without any adsl filters and the only time it works is when I use my mobile to ring the home phone to test it. It starts to ring but when the hand-set is picked up, there is nothing there but complete silence.I also have an ADSL2+ internet connection (with VeeTel) which seems to be working ok but not as fast as usual. Hence, I am able to post this fault report. I also recently had the "Messages 101" connected when I changed my phone plan to home phone National....but don't know if that would cause any faults cos it has been ok up to when the phone line stopped.Any ideas would be greatly appreciated, thanks for reading.Michael.

Michael, definately something amiss there. By chance do you have another phone that you could plug in to check that it's not just the handset? If you haven't got a spare, insted of borrowing a cup of sugar see if you could borrow a phone from the next door neighbour. If all else fails, best to report the fault: https://service.telstra.com.au/general/home-phone-fault/form;jsessionid=537365117A2E0142782F7B887AD18A57?execution=e1s1

7911 Phone - No Dial Tone, Unable to Recieve Calls

I have several 7911 phones that seem to be losing their connectivity status randomly. Occasionally when trying to call these extensions the call will redirect or go to voicemail as if the phone is in use/turned off, but in reality the phone is on and on the hook. The display on the recipient's phone seems normal, but when I pick up the receiver I do not hear a dial tone; when trying to dial out (without a dial tone) the display shows the normal " to <extension name> Ext. ###" as if it is calling but the call does not go through and only silence is heard.
When I hang up and pick the receiver up again the problem is fixed, a dial tone is heard and calls can be sent and received normally for a while (15 minutes to an hour) then it falls "offline" again and all calls to that extension are redirected until the receiver is picked up/put down again or the phone is reset. This is affecting several extensions, and replacing the phones with new ones does not fix the issue. I've compared settings for the extensions to my phone, also a 7911 but without any of the aforementioned symptoms, in the Unified Communications Manager Express and they appear to be setup properly. I couldn't find any information on this here so please help!
Thanks in advance.

Hi Adam.
Which is phones connectivity layout?
Are they always able to reach the CME?
Please also mention CME Version Hardware model and IP Phone load.
Regards
Carlo
Sent from Cisco Technical Support iPhone App

Bt hub phone - no dial tone

Hi,
just swapped my old home hub 1 for a HH2. Setup BBtalk with the online configurarion tool.
The BBtalk light on the hub is blue, and I can receive calls OK. However I cannot get a dial tone on the hub phone. It is an old 1020 hub phone, but I know many people have these working OK with a HH2. All used to be OK with my old hub.
I have tried deleting the service from the hub, and resetting, and also resetting the phone, but so far no joy.
Any suggestions?
Cheers

You will need to ensure you have registered the phone to the hub, check out details from jarviser's web site.
http://www.jarviser.co.uk/jarviser/howto3.html#type4
If you have 1010 or 1020 hubphones from V1 or V1.5 hubs you can use them on a V2 hub for basic calls with reasonable call quality, but no fancy features. This is covered in the BT online help but there are a few additional action that should help.
First de-register the handset back to factory settings. On the handset take a look at which button is the "Menu" button.
Take off the battery cover and remove one battery.
Hold in the Menu button while reinserting the battery.
After a few seconds the display will show "TEST MODE"
Do NOT press OK, but press "5"
The display will change to show "CLEAR SUB"
Hit OK and the handset will deregister, but the phone book will be retained.
The handset will now say "Please register the handset to the BT Homehub"
Do NOT press OK! - Press the Back (RH) button
Press Menu (LH) button
Register Handset should be highlighted so click on OK
Select Base 1 unless it has an asterisk next to it, in which case select the next free base then hit OK.
The handset asks you to put the Home Hub into registration mode by pressing the Wireless association key on the side of your Hub version for three seconds.
Actually 3 seconds is not required on the V2 hub, simply press it briefly, then when the light is flashing Hit OK on the phone.
Handset then says System Pin - enter 0000 and hit OK
Handset says registering Handset Please Wait, or similar.
The handset will say 'Handset registered' when successfully registered.
Now reboot the phone handset by removing a battery again, count 5 and re-insert the battery without pressing any buttons this time.
The above actions should leave the best available sound quality, but you will not get Hi-Ds sound when you call another hubphone user.
You will be able to use the intercom between two old type hub phones, and can call a 2.1 phone from an old phone, but the 2.1 phone will not call an old hub phone 1010 on intercom.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

FXS analog phone can't break dial tone when pressing some number keys.

Hi All,
May I know how to break the dial tone when pressing any keys? I've tried to set the input gain to 0 dB, -1dB, -4dB and 4dB but same results.
Voice-port also configured in "timeouts interdigit 3". In other sites, same configured but it is working.
Is it defective or need to be configured?
Highly appreciated for your response.
Thank you
Regards,
RJ

Thanks for the reply Paolo.
VIC3-2FXS/DID, and RJ-11 for phone.
config:
voice-port 0/1/0
timeouts interdigit 3
I also tried to add input gain like I said on my post. But its not works.
Thanks and Best regards,
RJ

LACK OF SERVICE FROM VERIZON IN SUPPORT OF MY NO DIAL TONE ON MY LAND PHONE

CUSTOMER SERVICE AND ONLINE SERVICE HAS BEEN AWFUL IN TRYING TO CORRECT MY "NO DIAL TONE" PROBLEM.
CUSTOMER SERVICE KEEPS DISCONNECTING MY CALLS AND ONLINE VERIZON SEEMS TO BE ONLY CONCERNED WITH FIOS. I'VE TRIED ALL THE TROUBLESHOOTING AT HOME AS VERIZON RECOMMENDS. HOW DO I GET A REPAIR MAN TO MY HOUSE?

Hi veryirritated,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Can I turn off my dial tone clicks without silencing my phone?

I Need to be able to silence my phone dial keypad without silencing my ringer.
Please fix this issue

This is not a place that you can contact apple unfortunatley... If you want Apple to hear your complaint you would want to go to Apple.com/feedback This is actually a common problem that many people are complaining about so please submitt feedback! It really helps.

New Broadband - No Dial tone - Line Test shows no ...

Hi,
I was wondering if anyone can help me before i start pulling my hair out!....
I have recently attempted to set up my new broadband and phone.
My activation date was 4 days ago and ever since ive been on the phone to customer service trying to work out what the problem is.
Summary of problem:
my phone line has no dial tone at all. On my day of activation, the manager from the office below my flat came to tell me his phone lines had been cut off. After this, he tried to set his line back up and i recieved an email to tell me someone was requesting to take over my line. So i phoned BT and they cancelled off this request and assured me they had set up the line to the right address and not the offices below me. I was told it was an internet problem and that i should wait to midnight until my activation is complete (although i had already recied two emails to tell me this was complete).
I waited a further 48 hours until today - Phoned up, explained the problem again went through line tests/broadband tests and was told that everything was fine, it should be working. It must be a connection problem between my router and device. Ive tried several devicces (laptop, phone, ipday, tv etc) and none of which work. They connect to the router but say the router is not connected to internet.
My router has solid orange light with flashing red "b".
I dont know what to do next?
Help please!!
Thanks,
Arlene

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No dial tone for the second time now

Hi guys,
Back in late November 2013 I discovered that the phone was not working correctly that being no dial tone and a faint outside crackling noise coming through, I couldn't call out or receive calls however when I called my phone the line rang fine but it was not coming through the headset, My broadband was still working perfectly fine so I instantly thought it was the headset and ordered a new one only to discover that it in fact wasn’t the problem at all. I began to call BT to report the fault and was directed straight to an Indian call centre the guy when through normal line testing faults only to come back with no faults found I told him that on my mobile my house is ringing but none of my headsets old or new was physically ringing we then went on to do the master test socket test and again same problem. After that he arranged an engineer to come out to have a look and was told the usual ''you may be charged if you have caused the fault'' blah blah now into December and I finally get an engineer out to have a look the engineer when on to say that whoever initially installed the face plate put a faulty one and that was the problem but if that was the case how had I been able to use my house phone perfectly fine prior to this problem? I asked the engineer if I would be charged for this call out and his said NO as it was not my fault, all things fixed and working.
My January bill came and what do I see £179 bill I look at the bill to see I’ve been charged for the engineer callout, furious I call BT in which this time I’m directed to English speaking people at last. I explain all of the above to the operator and go on to tell them I was told there would be no charge so they check the engineer report and then they tell me the engineer reported that the faceplate was damaged, I’m then question by the operator and asked how I had damaged the faceplate I told him what the engineer told me and that my master socket is up high on my window seal out of reach of my son so there was no way he damaged it, they told me they would look into for me and get in contact within 5 days. 5 days pass and I get the call saying sorry for mistake your money will be back in your account in 3 days well that’s great news.
Now I’m having the very same problem with my phone line no dial tone slight crackling sound but this time when I ring from my mobile may house phone rings fine but when I answer it up it continues to ring even though I’ve pressed the accept button I also cannot decline the call from the headset it really frustrating, I’ve tried to get though to BT but the queue times are just ridiculous even tried the call back feature and yet 3 hours later still nothing I’m not going to pay for a service I’m not receiving and I’m most definitely not going to pay engineer charges only to be refunded 10 days later a complete waste of time. I need my phone line fixed please can someone help me out here and give me some advice.
Many Thanks
Mike

jdybnsn wrote:
I have the exact same problem (also my second time in 4 months). Very frustrating as this is our business phone and it is frustrating knowing people are calling us but we can't pick up the calls ! More frustrating that its almost 2 days and no sign of an engineer !
You need to raise this on the Business Forum, this one is for residential customers.
You can click the white star next to this message if you think it was helpful.

Phone dial tone

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