Phone Line Activation

Hi
i am moving to a new house on the 26th May - I have requested the service from BT and they were going to activate on the 7th June which although slow was managable - now i get notified that the activation will not take place till the 25th June due to Sky still having the line activated from the previous owners, i am assured they have cancelled and are getting a new line in their new house. However i cannot really do without Phone or Broadband for that long. is there any way to activate sooner or get Sky to free the line up?
The BT Lady who informed me said there is nothing they can do but a whole month of no phone - its not heard of.
Please help as this is going to cause a lot of problems
Nick

this is a customer help customer forum and only BT employess are the mods. you could try online chat and see if they can help you
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Similar Messages

If you can't deliver, don't promise! Late phone line activation

So I moved into a new flat and ordered sky broadband where I spoke to some very helpful advisors on the phone and everything was paid for swiftly. Setting up and paying couldn't have gone more smoothly and I was very impressed with the service.
However...I was told with complete assurance that I would receive my router on Tuesday 30th June (yesterday) and I would be up and running by Wednesday 1st July.
It was only despatched yesterday (rather than Friday which I was told) and having checked 'Tracked my order' it suddenly says my phone line won't be active until 7th July.
I've already rung Sky and they said its out of their control for when the phone line gets activated and they give an estimated date which 9/10 is right.
My complaint here is if its NOT a definite date then why tell tour customers that it DEFINITELY will be up by a certain date if you can't actually guarantee it? I have exceeded my mobile data now thinking I would have home internet by today (1st July) but now having to pay for more data as I've been trying to sort out
A) why the router was despatched late
B) why on earth the phone line won't be active until a week after the promised date
I understand part B is out of sky's control, however I feel that if you can't guarantee the activation date, do not lie to your customers and tell them it will definitely be ready! I would have rather you say that it will probably be ready on this date, however there is a small chance it may be a week or so later.
I am much displeased with being lied to, and as such am now being charged for using mobile data as I expected to have my broadband up and running by today. But now I have to wait a week whilst running up even more charges on my phone for necessary reasons I.e not checking fb
I hope you take my advice into consideration and stop giving your customers false hope when you cannot deliver what you tell me with 100% assurance.

*have reposted under phone and line rental topic but can't find how to delete this post*
http://helpforum.sky.com/t5/Talk-line-rental/If-you-can-t-deliver-don-t-promise-Late-phone-line-activation/m-p/2349348

Moving into a flat/new phone line

Hi, I'm moving into a flat on the 23rd April, and the people before are leaving on the 18th April.
There was a BT wall socket already in place which I noticed when we viewed it. Is there anyway I can check what I will need to do to have a phone line active by the time we have moved in?
Thanks

Hi Si_442,
Thanks for posting. You can place an order for telephone service here. There are a few options available for you to choose from. Let me know how you get on and if you have any problems drop me an email to [email protected] with the details and a link to this post for reference.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Phantom Phone Line - Talk Talk & BT

I have a friend who has moved house in June and was with TalkTalk at the old address, asked them to transfer to new address. New address now has working phone line (activated by BT engineer) which makes and receives phone calls but no Broadband. TalkTalk, despite numerous letters and phone calls claim that they do not recognise the number and therefore cannot connect broadband, this after sending an activation letter stating the actual landline number !!! BT say the line belongs to TalkTalk, and cant do anything
Result stalemate and no Broadband. Anybody have any idea how to get this resolved as my friend is desperate for Broadband so he can Skype his 15 year old daughter who is living in New Zealand.

as the line belongs to talk talk bt only install the line and maintain it for talk talk activating broadband is talk talks job not bts they have completed there job it is talk talk that is at fault only they can activate broadband on it
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Two phone lines on the same SIM card - but which one is active?

I have two phone lines on my SIM card. Of course, only one of them can be active at one time. The switch between them is done through a SIM application which is loaded on the SIM card (supplied by the carrier)
My question is that, sometimes I forget which line is the active one. Is there any way of seeing my active phone line?
All my prior not-so-smartphones showed Line1 or Line2 in the home screen. But i could not find if iphone does this.
P.S. settings-phone-my number does not answer this question, as it always displays the phone number that the iphone is registered to.
Thanks

Your husband needs to put his sim in an iPhone & turn iMessage off to fix this. If your husband setup a support profile with Apple, he can also login to that support profile & remove the phone.

I have CS2 with the discs and serial number. After needing to have my computer wiped, reloading the discs, and imputing the serial number, neither phone activation or on-line activation works. What do I do? Lanny

I have CS2 with the discs and serial number. After needing to have my computer wiped, reloading the discs, and imputing the serial number, neither phone activation or on-line activation works. What do I do? Lanny

Adobe took down the CS and CS2 activation servers, but they put up a version of CS2 for those who previously had a license to it.
You will need to download the software from here, and use the serial number given on these pages. Follow the directions on this link, and you will soon be up and running again.
Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3

Moving home - delay in activating phone line

I booked a home move for Wednesday 17th September 2014 and received confirmation phone line would be activated that day on new home. new home has BT line and Infinity for previous customer. However phone line has still not been activated despite contacting order updates three times and them telling me each time I will get an update from line activation team within 12 hours. Told that infinity will take until 1st October but I really need phone line urgently.
Can get dial tone on line so needs activation in local exchange?
Any ideas on how to get this delat with quicker?
Thanks
Dave

Hi DaveFP
Did you manage to get this sorted yet? If you need any help please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Long wait until activation, but phone line works f...

I ordered a phone line for my new apartment about 2 weeks ago and was given an installation date of 7 June. I then received an email on 29 May telling me that my services had been set up and my phone line has been working fine since then. On the same day I also received an email telling me that my installation had been postponed until 16 June, but like I said, the line was already working fine. Is there any way to speed up this process so I can finally order broadband, as my number isn't showing up in any of the databases?

Hi Robp,
Thanks for posting. I can check what's going on with the installation if you want. Drop me an email with the details to [email protected] and I'll take a look.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

How difficult can it be to get a phone line instal...

First of all, for a communications company, BT are shockingly bad at communicating with their customers!
We ordered a home move for our phone line and Infinity services back at the start of Dec, and had an activation date of 19th Dec. The engineer duly turned up on that date and set about the install. The single socket in our house was not where we wanted it (no power socket close by for the broadband router), but he would see about moving that and all was good so far.
However, the engineer was struggling to get a tone on the line and after much to-ing and fro-ing and calling another engineer who was nearby, decided that the actual wires to the house were damaged somewhere between 30m and 250m from the house and as he was not qualified to do any underground works, he was going to pass the job onto another engineer. The next engineer duly came next day (on a Saturday no less!) to get us up and running. No dice. The engineer could not find the break, and we would have to get a new cable put in.
Now, apparently when our house was built the telephone cable was not put in with any ducting and ended up being concreted into the wall! So we would have to get new ducting and the works installed. He then went to paint up the pavement where it needed to be dug up to put the ducting in etc. Except the pavement was covered in leaves, so he sprayed the leaves. Hey ho - I knew where he had painted and I would be able to direct the guys if necessary. As the was the Saturday before Xmas, he was doubtful if the contractors would be before the New Year. The engineer did however get the broadband connection available.
Roll on the New Year and it's a stoney silence from BT, until the morning of the 13th Jan, when a contractor appearred at the door to say he was here to put in the ducting. I pointed out where it was going and left them to it. I glanced out of the window after a while to see they had made a 2ft gap in the hedge at the wrong side of the garden! I also watch in disbelief as one of the guys loaded his wheel barrow with spoil and wheeled it into the woods across the road and dumped it. These guys were the "dig things up" gang, another team were the "filling in" team and they would be along shortly to fill in the hole and re-lay the tarmac on the pavement. However, we at least now have the ducting from the street the house with a rope in the duct to allow a cable to be pulled through. Progress of a fashion.
A few days later, the hole was filled in and the pavement tarred. It then took a full week before another engineer turned up to actually pull the wire through the ducting and connect us up. Except he couldn't because the rope was jammed. So he passed the job back to somebody else. Then 2 days later engineers 5 and 6 turned up with a rodding wire to free off the rope. They couldn't free it off. They did work out that the ducting was probably dislodged by the "filling in the hole" team, thus trapping the rope. This would need the pavement dug up again to reset the ducting. Oh joy.
So, imagine my surprise when another engineer turns up one morning to install our line to discover he couldn't pull the rope through, then another engineer turns up in the afternoon to do the same , followed by yet another engineer the next day!
Meantime, the only communication from BT on the whole matter is when we call them to be told it is all in hand and it will be completed "in 2 days time", or we receive a text message saying they tried to call (no missed calls), and would try to call again in 3 days, do not call them back.
So far in this saga we have had 13 people at the house, not getting us a phone line, in nearly 8 weeks and absolutely terrible communication from BT.
A call to BT at the end of last week resulted in a promise that we would be fully installed by yesterday at 8pm.
I called BT this morning to be told that the external works will be completed by this Friday and they would then call me back to arrange an appointment for the engineer to come and do the install next week!
The only saving grace is we do have an internet connection (pretty vital for me as I work from home!) although I do have an extension cable running across my hallway and we have not been getting charged for line rental for the past 2 months.
I was told today that we should be getting compensation, but to be honest I am not bothered about that - I JUST WANT A PHONE LINE INSTALLED!
Rant over (for now!)

Hi smert,
I am sorry about the delay in getting your phone line on. It definitely sounds like you have been going through the mill lately with all the work being done and still no phone line.
Please send me in your details using the "Contact The Mods" link found in my profile and we will take it from here.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

14 weeks to get a phone line installed - £10 compe...

I moved house on 28/07 and after a huge amount of problems with Orange and after managing to cancel my account with them I ordered BT Broadband and Evening & Weekend Calls on 07/08/12.
I get 3 emails confirming my order, thanking me for choosing paperless billing etc.
My initial engineer appointment was on 14/09/12 which is 5 weeks and a long time. To quote BT: “It usually takes 15 working days from when you order. It can take longer but this is very rare.” (http://bt.custhelp.com/app/answers/detail/a_id/8317/~/how-long-will-it-take-to-install-a-new-line%3F)
I get a text and an email on 12/07 to remind me of my appointment between 1pm and 6pm. So far so good.
The router gets delivered at 12.30am. This is promising.
The engineer comes at 13.30pm, installs the BT Open Reach box in my flat and then asks me if I can open the electronic gate next door as he needs access to my neighbour’s pathway to activate the distribution point. I tell him I cannot as it’s not my building. We try the trades button on the door system. It doesn’t work. We try pressing random house numbers on the door system (there’s no flat numbers on the building) to see if someone’s home. Nothing works. I phone my landlord who tells me this is a council building. No one is coming in and out of the building/gate. After about 30 minutes of trying and waiting I tell him just to use his ladder and climb over the gate (it’s about 6 foot) and activate the distribution point. I’ll take the blame if someone complains. It shouldn’t be a problem as I live next door, I’ve got a BT Open Reach engineer with me and we have a perfectly valid reason to do it. He tells me he can’t do that because of health and safety riles and trespassing laws. Fair enough.
The engineer leaves but before he does he tells me that when I’ve got access to the pathway BT would be able to send an engineer within 24 hours to activate the distribution point. He also tells me there is no need for me to be there the next time as all the work inside is completed and the only thing that needs to happen is for someone to activate the distribution point which is located on a wall on my neighbours building accessible from the pathway. He points it out to me and there is indeed a black box on the wall which can be reached using a ladder in the pathway.
I phone BT to see if anyone can find out how to get access to the pathway as I assume that if BT has installed a distribution point there they must have a way for them to get access to it. Especially as the engineer told me there are 3 lines in my building so this must have happened before. I was wrong. I have to argue with the customer service person with a very poor command of the English language for 30 minutes. He doesn’t know what “the council” is and doesn’t understand whatsoever why I –and I quote- “Can’t just ask the neighbour to let the engineer in when the next appointment has been made”. I try to explain to him there is an electronic metal gate with a call system and I am unable to call anyone as there are no flat numbers on the outside of the building and asked if he was suggesting that I wait all evening after work until someone comes out and that even then, surely I can’t ask my neighbour to stay home to let a BT engineer onto his pathway because I am trying to get a phone line installed. He then presented me with another option: “We can install a new line from the road but this is chargeable by £350”. After 30 minutes of this and asking to speak to a manager several times –which was refused- I had enough and hung up.
Determined to get the problem resolved I rang again and got someone else on the phone. She was quite sympathetic and advised me to phone the council and see if they can help. She confirmed that I didn’t need to be there for the next appointment if someone could give the engineer access to the distribution point as all the work apart from the distribution point activation was complete. By this time it was 4pm on a Friday and she promised to call back at 4pm on Monday.
I called the council right away but they said the caretakers had gone home as it was late on a Friday and advised me to ring back on Monday.
I get a text from BT: sorry we missed you appointment etc.
BT calls me on Monday morning 10.30am asking if I’ve sorted it. I tell the person I was expecting a call from them at 4pm and therefore I hadn’t rang the council yet. He promises to ring me back on Wednesday at 10.30am.
I call the council later that day; they’re not very helpful and advise me to call them again on Tuesday.
On Tuesday they log the call and lo and behold. Wednesday at 8.30am, the caretaker calls me, gives me his mobile number, tells me the trades button on the call system will work before 9.30am and they can give them access remotely. If they’re coming after 9.30am, the engineer needs to ring him an hour in advance and he’ll come to open the gate. We’re getting somewhere.
I don’t get a call on Wednesday 10.30am.
I call them myself that afternoon and explain the above. The guy says he’s written it all down, everything will get sorted and I’ll get a text with the new time and date.
Someone with a very poor command of the English language phones me on Thursday. I asked why she is ringing me. She says it’s to makes an engineer appointment. I tell her she doesn’t need to ring me as I don’t need to be in the property and they should all the information needed as I called them the day before. She doesn’t have a clue what I’m on about. I tell her to read out what she has on her screen under the notes as I now don’t trust that the person the day before has written it down properly. She once again doesn’t have a clue what I’m on about. I ask to speak to her manager. She says he’ll call me back. 5 minutes later he does. His English is excellent and he seems to have found the notes and knows exactly what’s going on. This is encouraging. He says the first appointment they have is 03/10 (it is now 20/09) but he’ll make sure they get it earlier and he’ll ring me back. The first person that hardly speaks English calls back. She says the appointment will be on 03/10 between 8am and 1pm. I tell her that her manager told me he was going to make sure it was going to be earlier and ask her why he lied to me. She doesn’t understand what I’m saying. I try to explain to her that trades button on the call system will work before 9.30am and they can give them access remotely but if they’re coming after 9.30am, the engineer needs to ring him an hour in advance and he’ll come to open the gate. She doesn’t understand what I’m saying. I ask her to get her manager to ring me back as he speaks English. She says he’ll call within 15 minutes. I get a text 5 minutes later confirming my appointment for 03/10 between 8am and 1pm.
On 02/10 I phone the caretaker in the morning to let him know they’re coming on 03/10 between 8am and 1pm. I also called BT once again to check everything was clear, confirming they have the correct mobile number of the caretaker etc. They say they have all the information needed and promise that the work will be done.
I phone on the afternoon of the 3rd to check the work had been done and I am told that it hasn’t as the engineer needs access to a flat roof and the caretaker can’t provide him with that. I explain that the original engineer had been on the flat roof already and told me they only needed to get through the gate to activate the distribution point so I don’t understand why they now need to get back on the roof. The roof can be accessed with a ladder (which they all standard have with them) from the pavement anyway so why do I need to be there? They tell me that the engineer has tried to call me but my phone was switched off. I am 100% sure that my phone has been on all day and I haven’t received any missed calls. Also, after all of the above, I wouldn’t switch my phone off on the crucial day. The engineer is lying. After being on the line for 15 minutes (as it takes at least 5 minutes to go through the automated menu every single time you call them and it literally takes a minute for the information to come up on their screen every time they need to access a file) that I don’t have time to discuss this right now as I have an important teleconference with an overseas client and ask for someone to call me back that evening to discuss this as I am busy at work all day.
I receive a text 10 minutes later saying the next engineer appointment is 12/11 between 1pm and 6pm.
This is 14 (!!!) weeks after ordering the service. I phone back when I have a short break at work to discuss this and request a call back. Someone calls me back 5 minutes later and asked for my account information which I don’t have handy so I ask to hold on while I’m looking it up. She hangs up on me.
I stay late at work to write an email on the email form on the website with a watered down version of all of the above and I get a confirmation email that it’s arrived.
I get another text that evening at 8.40pm as well as an email saying -once again- that the next engineer appointment is 12/11 between 1pm and 6pm.
Someone calls me at 8.50pm saying that the next engineer appointment is 12/11. I tell him I know this as they’ve sent me 2 texts and an email already and that this date is unacceptable and ask to speak to his manager. He tells me I need to call the Order Management Department. I ask him what the number is. You’ve guessed it: 0800 0800 150.
Someone called Chris XXXXX calls me the morning after to discuss the email I’ve written the day before. He gives me the usual “Open Reach controls the engineers” story and tells me the appointment will not be earlier than 12/11. I tell him this is unacceptable and if the appointment can’t be moved forward I want some compensation for all the expense and inconvenience caused. He tells me that since I haven’t been billed yet I’m not eligible for any compensation but as a gesture of good will he will give me £10 which I’m normally not eligible for as this is only given to people whose engineer didn’t come on time. I try to explain that if the engineer would have called me as he said he’s done (and not lied like he’s done) I could have explained where the distribution point was and I probably even would have rushed home from work to finally get it sorted. We argue a bit about compensation in which he tells me he’s already doing me a favour by giving me £10. I stop the argument to discuss more practical issues and ask him if I now need to be home on 12/11. He says I do. I now need to take another day off work it seems. I ask him if the caretaker needs to be there as well. He says he does. I ask him if I should invite anyone else and provide tea and biscuits for everyone. I don’t think he gets the joke. We argue a bit more about compensation, we get nowhere. I’m now getting upset. He says he’ll call me back at 1.30pm.
He does and immediately I ask him for his direct phone number. He says he doesn’t have one. I ask him for his email address. He says he doesn’t have one. I ask how to get in touch with him. He says through the 0800 call centre or the form on the website. Now the line gets really bad and gets disconnected. There is nothing wrong with my mobile or signal, I have 5 bars and 3G showing but I can’t hear him and the line gets disconnected. This happens 2 more times. I get him back on the phone and I ask him to call me back on my work landline. He does and a number shows up on the phone (not the 0800 one that showed up when he called my mobile). I immediately write it down and tell him he just lied to me about not having a direct line. He says it’s a desk used by many people. I tell him that if I ring that number and he’s around there’s chance I could get to speak to him surely. He says it’s only used for outgoing calls. I haven’t tried to ring it and can’t be bothered to be honest. I stop this argument and bring the conversation back to compensation. I ask if he can at least give me a few extra months free or upgrade my account for free for a few months maybe by throwing in some telly or something. He says he can’t do that and they can review compensation once the line has been installed. I tell him that’s not good enough and that this whole story is going online and hang up.
Worst customer service I’ve ever experienced and it seems that I’m stuck with it because I’ve already got an appointment and cancelling and going with another provider will result in an even longer wait.
I’ve been offered £10 compensation for taking 2 days of work, hours on the phone, massive mobile phone bills, a lot of stress and 14 weeks without a landline or internet. Truly unbelievable.

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

No Phone Line and Broadband Speed at 0.2 - Not hap...

Afternoon,
I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
At about 7pm I checked my phone line and the line was dead.
I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
we are now Tuesday the 11th and I have not heard back.
I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.

The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
You should be able to run a test on your line from this link from the BT website.
Reporting Phone Faults
It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
Fixing phone faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New phone line and broadband, massive noise margin...

Hi, being a long time DSL stalwart a recent move to a new property has meant I've needed to switch over to ADSL instead and thus far it's proving to be a bit of a mare!
I waited a month for the initial installation engineer who promptly never showed anyway, no bother I thought, the hub turned up and I installed it myself and it promptly didn't work It soon became pretty apparent that the phone line was completely dead even from the test socket. A few phone calls later and the phone line is working much to my delight. The broadband is another story though, initially it still couldn't connect but later in the day it managed to get going. However it's excruciatingly slow with an average of 20 to 30kps throughput and substantial packetloss. Also worth noting is that in this new property, only the master socket actually works, this place has 4 other sockets dotted around all of which appear to be dead, could these be part of the issue? Does using the test socket completely cut these out and rule out bad wiring? Just to add, at 13 hours connected the adsl status is pretty much the same and I couldn't notice anything on the BT line noise test number.
I'm not familar with the workings on ADSL lines but I'm guessing the root of the problem is down to a wildly varying noise margin both up and down. Down fluctuates between ~2 and 20 within a matter of seconds and up gives some numbers that defy belief. Now the line was originally activated on Wednesday, actually kicked into life sometime on Friday and the router has been connected for 13 hours now, whilst it's still early days and things should bed in more, I assume I'm right in thinking I should be alarmed at how bad a line I'm starting out with? And should I be directing my ire at the builders or BT?
Any help and suggestions will be hugely appreciated!
Cheers!
Solved!
Go to Solution.

as it is a newbuild is the master socket inside your home or outside like this
connecting to the test socket will eliminate all your extension sockets and should be your best connection. if you are not in the test socket could you try it and post new stats please
with your attenuation I would expect a connection speed of about 18mb when you get this fiixed
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Unable to get phone line working - next appointmen...

Hi
I moved home a few day before Christmas and the phone and broadband were due to be activated on the 7th January which was fully understandable.
Nothing happened on that day so after calling the helpdesk I was told it should be done on the 9th.
On the 9th , for a while we had a dial tone but not able to make any calls as if it wasnt fully activated.
After waiting a further 24 hours I spent ages trying to get a straight answer from India without success. they kept saying there was an issue at the exchange but could not clarify the full issue. They were on hold themselves trying to get to BT openreach.
We have now lost the dial tone and all it says is 'check phone line'
I have chased them again since without any real outcome.
The helpdesk called me yesterday to say I need to re-book an exchange engineer and the first available date is over a month away!
After a lot of pushing they finally admitted that the delay has been caused by the need to get traffic lights installed to allow the engineer to get to the roadside junction box. I'm not entirely sure where this box is but I have found one within 500 yards of my home and there is certainly no need for lights as te van can be parked on the grass verge. I have a screen gra from Google earth to back this up.
I would really appeciate some help in getting to the bottom of this matter as I feel I am being fobbed off.
Regards
Mark

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The Phone Line that doesn't exist...

I've just moved into a new property, the day I moved in I phoned o2 to order their internet and line rental package. The guy I spoke to said he had checked with BT openreach and that the line to my address was ceased and that I would have to pay a connection fee of £85.
I thought this was unusual as the people who owned the house before us had an active phone line, I checked the incoming voltages (I've worked with phone lines before) and there is 50V incoming. I have since got hold of a phone, plugged it into the socket and there is a dial tone. Tried phoning out to see if there is still an active number but after dialing a few digits I get "the number you have called has not been recognised".
Just got off the phone with both o2 and BT who are both adamant that there is no phone line what-so-ever connected to my property and that I have to pay for an engineer to visit and install a line.
Clearly I'm not willing to pay for anyone to come and visit when there is a working line! What can I do?!?!

Sounds as if you have what is known as a soft dial tone on the line.
I don't think that Openreach stop the lines completely these days.
I have to admit I'm not 100% clued up on activation charges or terms for lines but would suggest that you would need to shop around for the best order.
Regardless of what SPs charge for a line they are still charged by Openreach.
When I had my line activated I was told that the line would have had to have been active in the previous 6 weeks for no charge to be raised and an activation to be completed. Otherwise it would have been looked at as a provide.

Noise from router on phone line

I just got my DSL from Verizon activated today, the router connects fine, and I have my DSL filters in place, but I am getting this 'snow' sort of noise on the phone line when my router is turned on.
Also, when you turn the router on when listening to the phone, you hear some beeping electronic sounds when the router is trying to connect.

What you're hearing as far as the Electronic Noises on the line is normal for many lines (like little beeping sounds), but they should only be pretty faint even on the loudest of Corded phones. That should only happen during synchronization. The additional chatter or noise you hear on the line once the modem has trained should not be present, so you may either require an additional filter on each affected phone (Some devices such as Call Switches do require them) or there may be a degraded cable somewhere presenting the higher frequency noise as a tone closer to what can be heard over the phone, or Transmit Powers could be rather high.
Some older lines in my area that have started to wear out exhibit white noise or electronic noise on the cabling just by nature. Newer cabling such as the ones I go through don't exhibit the white noise while DSL is running. if the noise is irritating and can be heard on the other end of the call as well, I'd certainly:
Check other phones
Check Filters
Try adding further filters
Analyze home wiring for any corrosion, lose connections, and dirty jacks.
Consider testing both phone and modem at your NID to see if this shows a lessened effect of what you're hearing. A line splitter will be needed for this as well as a corded phone.
Perhaps have Verizon run an MLT Test on your line to see if they can spot any highly resistive shorts through the test itself. (If found, tech gets dispatched to find it and fix it).
Consider a Home Run.
I have seen some very isolated issues where another type of DSL filter is needed, mainly on ADSL2+ lines. Might also be something to consider, getting a home run installed for your modem.
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The first to bring me 1Gbps Fiber for $30/m wins!

Phone Line Activation

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