Phone not ringing when in sleep mode

Over last few days have had problem with iPhone 4S not ringing when in sleep mode. I have just spoken to Apple support. I had do not disturb scheduled , but this was staying on all the time , which I hadn't realised. This is a fault which should be sorted by 7th Jan. hope this helps anyone else with same problem, as I did search this site first.

This is the exact problem i'm having right now, I don't know why it's happening, but when i have it on the desk and when it's in sleep mode, I can get phonecalls and it won't ring but it won't show up as missed calls either, if i get a voice message i'll get it if i take it out of sleep mode and let it sit with full reception for a minute.
I also lose all reception while in sleep mode.

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    This is the exact problem i'm having right now, I don't know why it's happening, but when i have it on the desk and when it's in sleep mode, I can get phonecalls and it won't ring but it won't show up as missed calls either, if i get a voice message i'll get it if i take it out of sleep mode and let it sit with full reception for a minute.
    I also lose all reception while in sleep mode.

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    Here are some observations and a suggestion.
    1)  I mentioned before, that the number of views of this discussion forum is fast approaching 100,000.  I suppose relative to all iPhones sold that is not a great percentage, but 100,000 still sounds pretty impressive to me.  Consider also that many people probably have this same Sim problem and are not viewing this discussion forum because thay do not know it exists.  How many people are REALLY experiencing this problem?  Who knows.  But I suspect it is more that 100,000.
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    3)  I have been told over and over that the best way to gain Apple's attention regarding a problem is to post a comment on their Feedback Site.  One comment about a problem is pretty worthless.  100,000 comments on the same issue, I'm guessing, will really get their attention.
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    I wish to register a strong concern about my iPhone's unpredictable inoperability due to failures somehow associated with it's SIM technology.  For me, I do not consider this just a significant lack of convenience, but a significant safety issue.  Should I need my phone in an emergency situation where it is experiencing  a SIM FAILURE, I believe the iPhone will have put me at risk.  I would ask you to please give fixing this problem your greatest priority and effort.
    Sincerely, XXXX

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