Phone turned off

my new 5s turned off and I can not get it to turn on, its less then a month old

Does it still charge if connected to the adapter?
If yes, let it charge for 10min, then try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again.
If this does not work, connect to your computer in recovery mode, explained here:
iOS: Unable to update or restore

Similar Messages

  • I was mid facetime call and my phone turned off and wouldnt turn on until i plugged it in. then the date was wrong,it said no service, and wont let me turn wifi on. also it wont stay on for more than a few minutes at a time

    i was mid facetime call and my phone turned off and wouldnt turn on until i plugged it in. then the date was wrong,it said no service, and wont let me turn wifi on. also it wont stay on for more than a few minutes at a time. Help?

    Sounds like a hardware failure.
    Make an appointment at the genius bar and take it in for them to look at. It will probably need to be replaced.

  • My phone turned off out and it won't start again, and it was fully charged. How can I fix it?

    My phone turned off out and it won't start again, and it was fully charged. How can I fix it?

    Thank You! It worked

  • Safe to leave phone (turned off) in multimedia dock for several days?

    If my Droid X is turned off and I do not need to use it (literally do not need to turn it on) for several days, is it okay to leave it in the multimedia desktop dock (or whatever it is called)?
    Similarly, is it okay to leave it plugged in to the wall charger?
    I believe that some of these devices, if not the phone itself, are designed to slow down the charge as the battery comes closer to full charge, and then to turn off charging until the battery charge goes down (either do to use or lack of use over time), in which case it starts charging again, but only a little if it is near a full charge. I doubt that charging through the USB cable has this effect (unless it is built into the phone or the motodrivers that the phone autoinstalls on the computer the first time you connect it with a USB cable for any reason).
    So are any or all of these 3 things safe to leave connected when my Droid X is turned off for several days on a full charge: 1) multimedia desk dock, 2) wall charger, and/or 3) USB cable?

    Yes, once you'r phone reaches 100% charge it will stop charging.  The problem is that if it is turned off, it will not automatically start charging again, it will need to either be turned on, or unplugged and plugged back in.  However, since you have a new battery, a phone turned off will not drain your battery much even over an extended period of time such as a week.

  • Hi, I'm trying to shut down the phone in the normal way (the Sleep / Wake button and hold down on the Close tab) turns off the display after a while yet, but the phone turns off completely opens up the phone to come out after the apple logo .. What is the

    Hi, I'm trying to shut down the phone in the normal way (the Sleep / Wake button and hold down on the Close tab) turns off the display after a while yet, but the phone turns off completely opens up the phone to come out after the apple logo .. What is the reason I'd appreciate if you help how to fix it ...pleasa help me

    Doing those doesn't turn off your phone?
    As stated hold down the top button only until you see the red slider to power off your phone.
    If that doesn't work then take it to Apple and see what they say.

  • So I just updated my iphone 4S to iOS 6 and was having fun trying the panorama pictures, and all of the sudden my phone turned off (it was fully charged so it's not out of batery and it felt warm) and it has since not turned on again. Suggestions?

    So I just updated my iphone 4S to iOS 6 and was having fun trying the panorama pictures, and all of the sudden my phone turned off (it was fully charged so it's not out of batery and it felt warm) and it has since not turned on again. Suggestions?

    Even if it is a hardware problem they should fix it regardless of warranty. If you buy a car and after 1.5 years the doors fall off due to a failure in their design and construction, do you think the car manufacturer could pull off what Apple is trying to do? Yes the car still delivers its primary objective of driving from A to B, but significant functionality has been lost due to their fault.
    It is the same with this iPhone wifi problem. Apple are a disgrace, I have had significant Apple Hardware failures with my MacBook Pro and iPhone within 2 years of purchase. Pathetic quality.

  • I was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!

    i was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!

    Hello there, RFJA2211.
    The following Knowledge Base article offers up some great troubleshooting steps for unexpected power off of your iOS device:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT1688 My phone turned off while i was texting. I not sure what happened because the battery was at 72%. I tried turning it on but nothing happened.

    MY phone turned off while texting battery at 72%. I tried turning it on but screen stays black.

    First, try to reset the phone by pressing the sleep and home button for about 10sec, until the Apple logo comes back. You will not lose data by resetting.
    If this does not work, connect in recovery mode, explained here:
    iOS: Unable to update or restore

  • HT201210 My phone turned off and will not turn back on. Nor will it charge.

    My phone turned off and will not turn back on. Nor will it charge.

    So bring the phone to Apple.  Not much we users here can do for you.

  • My phone turns off and does not turn on, even i tries holding power button n home button for few min.... its shows nothing. i connect it to the computer n it doesnt show in itunes.  plz repl wats the prblm wid it

    my phone turns off and does not turn on, even i tries holding power button n home button for few min.... its shows nothing. i connect it to the computer n it doesnt show in itunes.  plz reply wats the prblm wid it

    Hi kamalkumar,
    I'm sorry to hear you are having issues with your iPhone. 
    The article below will provide some troubleshooting steps for this issue:
    iPhone: Hardware troubleshooting
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 15 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged. Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    I hope this information helps ....
    Have a great day!
    - Judy

  • My phone turned off and im not able to turn it back on

    my phone turned off and im not able to turn it back on

    Few Options
    Enter DFU Mode
    Hode power and home for 10 seconds
    then hold the power button untill it comes on
    No apple logo?
    Batterys Flat
    or
    Its Broke

  • My phone turned off by itself and won't turn back on.

    My phone turned off by itself and now it will not turn back on. I have tried both a soft and a hard restart and the only thing I get is the Dual Core Technology logo and it just stays on. I tried to do restart in regular and recovery mode and neither works. Is there a way to restart it without going back to factory settings????

        I'm sorry your phone won't turn on jessesealey! I'm sure this is beyond frustrating. Do you know what function was used just before powering off? (text, email, internet, etc.) Has the phone been dropped or wet at all? Even steam/mist? I know a Hard Reset is an inconvenience, so you can try charging for 3-4 hours and try powering back on. If that still doesn't work, a Hard Reset is what will need to be done. http://vz.to/Yg68Th
    Please keep us posted.
    Thank you,
    VanessaS_VZW
    Follow us on Twitter @VZWSupport

  • My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on

    My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on and then loses the connection with itunes and at the end of the download it just asks me to restore it again.

    Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
    Try Recovery Mode... http://support.apple.com/kb/HT1808

  • IPhone 4 Refurbished broke after 40 days!   My problem is that I cannot let me phone turn off or sleep too long without it going into recovery mode!  It becomes very stubborn to get out and also extremely annoying!  Need a permant fix!!

    My problem is that I cannot let me phone turn off or sleep too long without it going into recovery mode!  It becomes very stubborn to get out and also extremely annoying!  Need a permant fix!!
    No warranty left -_-

    Guitargirlcaz wrote:
    I've checked with Apple.  They only give 28Days warranty now  :'(
    Whoever told you that is wrong. The warranty on a repair or replacement iPhone is still 90 days minimum. Quoting from their Service FAQ:
    If defects arise as a result of service, Apple will cover the repair for the remaining term of the iPhone's warranty or 90 days after iPhone service, whichever provides longer coverage for you.
    Call Apple Support and discuss your problem with them. If they agree that it's a hardware problem, they can arrange for mail-in service.
    Regards.

  • Ato restore my iPhone it turns off on me. I try to reboot it and it does the same hing. When I click on restore on the computer, the phone turns off in he middle of the file extraction. What do I do now?

    I cant seem to restore my iPhone it. I try to reboot it and it goes to a connect to iTunes screen. I connect the phone to the computer and when I click restore in iTunes, the phone turns off in he middle of the file extraction. What do I do now?

    Restore as a NEW device.  Don't use backup at all.  Your backup may have corrupt data causing the issue.

  • Phone turned off.  No response when plugged in

    Phone turned off.   No response even when plugged in

    Try to reboot by holding both the power and home buttons until the apple logo appears, if the red slider appears ignore it.
    If that does not work, it needs a visit to the Apple store genius bar for testing.

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