Photos wiped out after upgrading to 10.3.1565

Hello dear BB users,
I have upgraded to 10.3.1565 just recently and lost around 2 months of photos (I didn't do the back up). Not sure if there are still on the device. Really frustrating and sad, as it contained the last pictures of my lovely grandma which passed away. I have a concern that it is something to do with the encrypted data which was encrypted in 10.2.xxxx. I didn't do the security wipe. Maybe it's possible to downgrade it and the firmware can read it?
Thanks
Pavels

Hi and Welcome to the Community!
shackboo wrote:
I didn't do the back up
Huge mistake.
I do not know if your idea has any merit or not. I doubt it. However, many methods of installing OS's actually perform a wipe of the user memory areas of the device, so if you left those critical files there, they are likely gone. If you had used an SD card, then there would be no issue...for they would be fine. Unless you encrypted the card, which may have caused this to be a problem.
Article ID: KB25484 Expectations when encryption is enabled for a media card in a BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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