Photoshop CC says I'm using trial mode

I just purchased the PS CC + Lr photography deal, and upon opening Photoshop Creative Cloud, it says I'm on trial mode and I have 30 days left. The app was downloaded using Adobe's Creative Cloud software. What is wrong and how can I fix this?

Please update the CC app from here:
https://creative.adobe.com/products/creative-cloud
Try signing out of the CC app, then sign back in.
Verify again, if this does not work let me know.
Regards,
Ashutosh

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Vetscheriascha to validate the software you will want to resolve the connection error between the computer and our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

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but each time I fire up Photoshop it pops up a dialog saying my trial is ending soon.
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InDesign CS6 thinks I am in Trial mode

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Hi,
Download the Adobe Application Manager patch.
Windows
http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager6.2_all.exe
Mac OS
http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager6.2_all.dmg
Run the executable or DMG file and install Adobe Application Manager 6.2.
Launch a CS6 Suite product.
Choose Help > Deactivate.
Follow the onscreen instructions to Deactivate the product.
Close the product.
Launch a CS6 Suite product.
Click Accept in the EULA dialog to continue.
Sign in with your Adobe ID.
Once the product finishes launching, close the product.
Relaunch the product.
Click License This Software.
Sign in with your Creative Cloud Adobe ID.
Launch the desired product.
Hope It Helps
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Lightroom is in trial mode, but I have purchased a subscription.

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Hi Arpit
I have contacted them, but so far no response. This is highly frustrating, please can you help?
Text from original email with serial number is;
Adobe Case Update and Feedback Opportunity
Your Adobe ID:
[email protected]
Your Case Number:0214481980
Case Description:STE order fulfillment
With this response, we believe your issue is resolved and have therefore closed your case 0214481980. If your support case has not been completed to your satisfaction or you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed.
Hello Matt,
Thank you for contacting Adobe.
Thank you for submitting the Proof Of Eligibility. We have successfully processed your order. Below are the product credentials:
Product : Lightroom 5
Serial Number: XXXXX
Platform : Multiple Platforms
Language : EU English
We are pleased to inform you that we have gone ahead and registered your new serial number under your Adobe account to have a record of your serial number in case you loose it and need it for re-installation in the　
future. In order to locate your serial number, please log in to your Adobe account and view under "My Products".
You can use this link to view the contact details for further assistance:http://www.adobe.com/uk/company/contact.html
Your customer identification number is : 0423837209
Enjoy your new software.
Your feedback is important to us. Please take a moment to let us know how we're performing against your expectations by completing our survey.
Take the survey
To review your case history or reopen the case, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care
Please note, the survey may not support all browser versions. Should you experience an issue, please copy the link, open an alternative browser window and paste the link.

I just subscribed to cc for 1 yr and my apps are still in trial mode, anyone can help?

i just subscribed to cc for 1 yr and my apps are still in trial mode, anyone can help?

Hi Eric,
As J Potter mentioned you will have to Sign Out and then Sign In to the Apps.
The steps you need to follow are:
1. Launch the application which says you are in trial mode.
2. On the Creative Cloud application trial screen, click on "License this Software".
3. Sign in with your Adobe ID associated with your Creative Cloud membership.
The same has been discussed in the below link:
http://forums.adobe.com/message/4396734
Please reply to this thread if the issue persists.
Regards
Gurleen

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I wonder what step i missed or why it is not working properly. In two days i will be unable to kepep working on a project i started in trial mode?
I tried :
deleting the downloaded trial version and reinstalling
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setting the language to English (international)
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Photoshop says it's running in Trial mode.

Hi there,
10 days ago I purchased the Lightroom+Photoshop package. I went on to install that on my Mac Pro but now everytime I open Photoshop it pops open the Adobe Application Manager who reminds my that there are X days remaining on my Photoshop trial. Lightroom works without problems.
I can click on either License this software or Contintue Trial. When I select license this software I get the message that login is required. It already knows my Adobe ID. When I click on the Sign In button it just goes to the next screen that asks for a serial number which I obviously don't have since it's a CC product and we don't get serial numbers.
The strange part is, I also installed it on my MacBook Pro and it works flawlessly there. It activates/registers without issues.
Yesterday I removed all the CC software with the provided Adobe CC removal tools. I also manually deleted every trace of Adobe files I could find on my system (application support files in both the Libraries, caches etc). I then went on to reinstall the software but the issue remains. Lightroom works, Photoshop keeps claiming it's running in trial mode.
I searched for a solution to this problem on the internet and these forums at first. There are a lot of people having this issue but no real solution is given (or no solution that actually works for me). It seems to be a somewhat common issue unfortunately.
One of the things I read is that it could be a language issue, when installing the software in a different language than your OS. My OS is in Dutch but I installed the software in English international (because I'm not used to a Dutch language photoshop, I get all lost if it's not in English ). But on the other hand, on my laptop the situation is exactly the same. Dutch OSX, English CC install. And yet that works perfectly.
Also my hosts file is clean, nothing is blocking communication to Adobe servers. I also tried disconnecting and reconnecting my account from inside the Creative Cloud menu app's settings to no avail.
It frustrates me to no end that the almost exact same setup works on my laptop and not on my desktop machine. Especially because the Mac Pro is my work machine and I rarely, if ever, use Photoshop on my laptop.
I really don't want to wait and see what happens in 20 days when the trial runs out. I don't know what to do anymore after doing that clean install (unless I missed just that crucial file that causes the issue..). Maybe it's an issue on the CC authentication server's end. Maybe I tried reinstalling too many times and it now thinks I'm running it on more than 2 computers? But that seems unlikely.
I'm running OSX 10.9.2 on both machines.

Chat Now button near the bottom for Activation and Deactivation may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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Hi Janet,
Welcome to the Adobe Forums!
I have verified your account and everything is alright in our end. You don't need any redemption code as you subscribed on June 29, 2014.
If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:
1. Sign Out and Sign In back following the steps:
Sign out, Sign in | Creative Cloud Desktop app
2. Delete the OPM.db file:
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
Access hidden user library files | Mac OS 10.7 Lion
3. Reset your Hosts File: (follow the steps 3 from the link below)
Sign in, activation, or connection errors | CS5.5 and later
Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.
Thanks.
Arnaud.

I have downloaded the free trial, but when I opened Photoshop, it says that my trial has already expired. I haven't even used the trial at all yet. Help

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Thanks in advance!

Hi Bernardosan72
Sorry to hear you're still having difficulties. I looked at your order and it looks like the type of membership which should only require you signing in with your Adobe ID and no redemption code. Do you see any kind of button at the bottom with a "License this software" option that you can use to sign-in? If for some reason Photoshop was unable to activate, that would be an explanation why its running in trial mode. In addition to the link John provided, this one might be useful too: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
If you continue to have difficulties, contacting our support via chat like John suggested would be a good next step.

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Once a trial is installed on a computer and the 30 days expires there's no way you can use it for another 30 days. Uninstalling / reinstalling the software wont reset the trial days counter.
But you can opt for the Adobe subscription offer.
Adobe now offers month-to-month and one-year subscriptions for most individual CS6 applications. In addition, Adobe now offers membership in Adobe Creative Cloud, which gives users ongoing access to most Creative Suite applications. This means you can continue to use your application on a month-by-month basis for a fraction of the full purchase price. Learn more about CS subscription editions.

Have no redemption code, redemption code help didn't work. Photoshop still in trial mode

Purchased Photoshop + Lightroom monthly memership offer.
Installed Creative Cloud Manager and downloaded both programs.
Lightroom works fine and was activated with creative cloud without problem, however PHOTOSHOP simply doesn´t activate, only gives me option to start on trial mode and I haven´t received any redemption code to actually try redeem. In previous question you sent me redemption hel link, but didn't work out since i haven´t received any redemtion code. Hope you can help, I am rellay disappointed with this subscription.
Order # AD012157035

Hi Bernardosan72
Sorry to hear you're still having difficulties. I looked at your order and it looks like the type of membership which should only require you signing in with your Adobe ID and no redemption code. Do you see any kind of button at the bottom with a "License this software" option that you can use to sign-in? If for some reason Photoshop was unable to activate, that would be an explanation why its running in trial mode. In addition to the link John provided, this one might be useful too: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
If you continue to have difficulties, contacting our support via chat like John suggested would be a good next step.

Photoshop CC says I'm using trial mode

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