Photosmart 7520 does not grip and feed the paper to print..

Hi-- I have a sparsley used Photosmart 7520 AIO that does not properly feed the paper to print. An HP Utube video had several olutions suggestions that did not work. THe display screen thinks the machine has no paper. Any ideas? Seems like it should be a small easy problem but nothing seems to fix it. Thank you.

Happy Wednesday @Pauline49 and welcome to the Forums!
I read about your print jobs getting stuck in the print queue's on both of your computers, and I am here to offer a few suggestions to you that should help.
I would first recommend trying a Firmware Update for the printer. As you are connected VIA USB, you can download and run the update here from your Windows 8 PC: HP Photosmart 7520 series firmware update
Restart the printer afterwards.
Also, there could be many reasons as to why the jobs are getting stuck in the print queue. Check out these guides and try out all of the steps and they should help you:
Print Jobs from Your HP Printer are Stuck in the Print Queue
Print Jobs Disappear from the Print Queue and Do Not Print (Windows 8)
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Photosmart 7520 does not grip and feed the paper to print..

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