Photosmart 8450 error print and photo light

Hi, my printer had been working fine but suddenly just stopped and shows a red light around the big 'print' button and a green light next to 'photo' under the 'paper tray' bit on teh display. It doesn't turn on or off, the ink cartridges don't move when I open the top - it does nothing.
Weirdly, my hp scanner doesn't work if the printer is plugged in but as soon as I unplug the printer the scanner (Scanjet 3530c) springs to life. They are on the same 4-gang extension lead but that's it!
Any thoughts greatly appreciated, especially as I'd just bought new inks for the printer!
thanks, si

Hi si,
Thanks for getting back to me! I have one last suggestion for you as you mentioned that the cartridges show no movement when you open up the carriage access door.
Try the steps in this guide: A 'Print Cartridge Cradle is Stuck. Clear Jam then Press OK' Error Message Displays for HP Photosmar...
If the problem does happen to continue, call our technical support directly to discuss your printer options!
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great week
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Which cartridges are you using? Try removing the photo cartridge and printing a photo (it will automatically use the color cartridge). If this is OK then the issue is the photo cartridge running out of light cyan. If the problem persists then the color cartrdige is running low on cyan and should be replaced.
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I am not an employee of HP, I am a volunteer posting here on my own time.
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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Hoping to inspire some tech-head to respond here...
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Photosmart 8450 error print and photo light

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