Photosmart c8180 scanning software crashes

I keep getting an error message while scanning slides "an error occured in the scanning software. After each step, try scanning again" and there are numbers at the bottom of the message "4,[(3,46,0)]" My All-in-One is a C8180 using Windows XP. I have reinstalled the software 2 times with the same results.
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I think the solution was to go to change scan settings then to Advanced TMA settings and check the Optimize for Kodachrome slides.

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Photosmart 7520 Scan software access disappeared when Windows 10 was installed.

Under Win 8.1 I would click in the printer desktop icon to select the connect 7520 printer. Three optins would be displayed and I would selec the middle one for scanning. Now that icon wants to setup the printer for WiFi usage, install printer to a USB port or come back later - no scan options. What do I needed to do?

Hi , Welcome to the HP Forums! I see that your HP Photosmart 7520 Scan software access disappeared when Windows 10 was installed. I am happy to help! Please try the steps within this guide, Scan Software Won't Open or Scan with USB Connected Printer (Windows), and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Any scan software crashes while starting it..?!

Hello!
I have a Canon scanner connected to my iMac G5 PowerPC with OS X 10.4.11 and the "CanoScan" software worked all fine. But then, one day, it always crashed when trying to start it - couldn't start it since then, it always crashes while starting.
Now I also have an HP multi-function printer/scanner and the same thing happens when trying to start "HP Scan". (Printing works fine.)
Any idea how I could make scan software work again with my Mac?
Thanks!

"10-07 15:44:26.890: WARN/ActivityManager(71): Launch timeout has expired, giving up wake lock!"
Ive seen that error before. :-) It looks like it is bombing out trying to initialize the "WAKE_LOCK" permission. Make sure that you have all the permissions included in your AIR app. If you download the latest Extension for Flash CS5, the App & Installer settings will have a new "Permissions" tab and then you can select the permissions that you would like to include. In your case "WAKE_LOCK". Then publish
In previous CS5 extensions you would have to open up the release notes and then copy and paste, then edit the permissions in your app.xml file. This makes life much easier.
Hope this helps-

Photosmart 3110 scanning software on Windows 8.1

hiya. I can get the printer side of it working but I'm unable to install the scanning software for this device. I've tried running it in compatibility mode to no avail. Is there some way of getting it working otherwise I can't use it as a scanner?

Hello @noisemonkey , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan issues. I would like to help!
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend downloading and running the scan portion of the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Photosmart 5515 scan software problem

How can I scan a multi page document into ONE pdf file rather than many separate pdf pages. There seems to be on option in the software to multi scan and its an irritation to have to scan each page and then attach multi pages to emails to foraward the content.
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Hi there,
There are a number of easy to use software solutions out there to achieve what you are looking for. Try something like pdfmerge.com (a free tool). Let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Scan software crashes trying to scan

What I have:
All in one printer:   Officejet 6500 E709n (CB057A)
Computer: Macbook Pro, 15 inch mid 2012,   2.3 GHz Intel Core i7, 4 GB 1600 MHz DDR3, Mavericks 10.9.2
The problem(s):
I had six pages I had to scan to email out to someone, so I thought I would use the document handler and save the scans into a single pdf. The Mac native scan driver/app kept crashing, but not before saving 4 of the pages to a file (one of the pages it didn't save had a table on it).   One of the attempts only saved the first page.
It kept crashing, which doesn't happen when I scan individual pages on the glass pane.
Questions:
1. Who supports this? Apple or HP? I already posted this to the HP support forum.
2. Is there any documentation on how the scanner behaves with scanned file contents and whether a table or graphic region would stop it from scanning it as part of a multi page pdf? That particular page I had to save as a jpg. Any documentation at all? Again, would this come from Apple or HP? Thanks!

It's an HP issue. They write the drivers for their products.

Photosmart C8180 stopped working and refuses any re-installation attempts on XP Desktop

Hello, I am new to the forum and am in need of some installation help.
I had graphics card failure (twice), and the last time the computer got turned on it was without the printers USB being plugged into it and this seems to be when the printers Software Solution Center stopped working. I could print in a mundane mannor but needed the solution center for my high end digital printing jobs.
So, I uninstalled and tried to re-install the software. Each attempt has given me a failed installation. I have been at this for days. I got a fatal error but didn't see an actual code for it. I allowed it to scan for problems and it told me "A solution has been found for this particular problem" but following each of those steps did not solve anything. The downloaded software from the site gave me the same results.
What happens is the software installation goes to approx 97% (although the last attempt said 100% and still failed) and then it hangs and says it took too long to respond. This part I failed to pay proper attention to, I believe. Sorry for the lack of better info here, but the software kept telling me "No HP devices have been detected" on each failed re-install attempt ... which have been at least 10! I believe this is because the software didn't finish the install.
I ran disk cleanup between each retry as well - however I know for a fact all things were not removed from registry and found several folders in the Temp folder after as well. I didn't know what was safe to remove and what wasn't so left them alone.
I did get a screenshot of the Error Situation Code from the error log it prepared to send to HP and which is what prompted the "A solution has been found for this particular problem" message and download of an app called HP Installation Error - XP.hta. Again, attempts to do these steps also failed.
I am at my wits end and hope to be able to solve this issue. I need my printer soon (I am making wedding invites "soon").
Here is my screenshot.
Thanks for taking the time to read this.

First: I am a bit disappointed that it has taken over a month for a reply. I all but gave up.
I followed these instruction at the link provided. However, I couldn't follow through -
When I clicked on the HP Update link provided, I choose XP, selected Next, clicked the plus sign next to Update (It only showed Update(6)) I do NOT get an option anywhere for "HP Update Software Utility".
All I get are these:
1. Critical Update: Cannot find scanned image or document files after scanning completes.
2. Solution Center Update
3. HP Print Driver Update
4. Critical Update to Enhance Reliability of Network and USB Connectivity and Improve System Responsiveness While Printing
5. Critical Update to Correct a PC to Printer Communication Issue
6. Critical Update for HP Photosmart Essential
I do not understand what is even going on with this software! I have installed/uninstalled many times. The last time I got as shown in images in above messages. The software hung at the 96% mark on the final configuration. I went through all the steps shown in previous messages to troubleshoot. Followed all options given. Nothing worked.
This time I did not uninstall the software. It is listed in Program Files. It is listed in the Registry. The monitor icon is in the sys tray and is showing a green checkmark as seen here:
When I try to open Solution Center I get this message:
I can still use the printer (have not tried the scanner - its an Photosmart C8180 AIO) but cannot access advanced features.
I can access Photosmart Essentials. When it first opened it asked to check for updates. I thought I would just to see if the software was working. This is the message I got:
BUT, as you can see - I am online already! What is up with that?
While going through some of those steps provided in the link you gave me in the above message I went into Event Viewer to see what I could find. I cannot believe after all the years I have used the computer - I never knew about that!
Interesting information. I found many error messages and warnings (for a total of 21!) in there related to the HP install attempts. Many are repeats because of the sheer number of times I uninstalled/reinstalled. All contained either an error code of 1904 or 1905. Each showed an issue with either Flash (filed to register), smartwebprinting (ClipBook.dll not existing), etc. I am going to give screenshots of the ones that seem to be different (bare with me here):
OKAY ... That was all the messages. You can see on them which were fatal and which were warnings.
NOTE: About the one showing an error with the Flash. Flash is installed and it is the latest version. I do not recall if it was at that time (since this has been over 30 days ago), and as I said - I have not tried to reinstall again .... I cannot begin to tell you how discuted I am with HP 'anything' at the moment.
I hope I have not left anything out after all this time. I have tried to provide as much information as possible. I hope to hear back; soon.
Thank you.

Photosmart c8180 all-in-one shuts down-restarts repeatedly

My Photosmart c8180 all-in-one shuts down-restarts itself repeatedly. Blue screen message B367A5E0. Have Window XP. Have not been able to locate a description of this error message.

Hi there 57nomad,
To make sure this is not software related try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Wireless connection iMac to Photosmart C8180

i presently have an HP Photosmart C8180 currently connected via USB to a Dell XPS 400. I keep this computer only because it has needed templets and history. It is not connected to internet. I now have an Apple iMac with OSX version 10.9.5 that I would like to connect wirelessly to my C8180 with out losing my current capability on the Dell XPS 400.Is this possible?Can you help?

I would recommend that you download the driver through Apple Software Update.
Before we do that, we want to uninstall any incompatible software you may have installed on your computer by running the HP Uninstaller located under Applications > HP or the Hewlett-Packard folder.
After you do that, we will want to download the drivers. The drivers for your product are available through Apple Software Update.
Before you do anything, temporarily unplug the printer's USB cord from either the printer or the computer. Next, check for any available HP Update's by clicking the Apple icon and then Software Update.
If no updates could be retrieved, download the full HP Printer Drivers v.2.14 from Apple:
http://support.apple.com/downloads/DL907/en_US/HPPrinterDrivers2.14.dmg
Once you have completed the installation you will want to plug your printer back in. After the printer is plugged back in, go into your print settings under System Preferences > Print & Scan. To add the printer, click the plus sign. You should see your printer listed here. Select it. If underneath the printer you see "Use:”. Make sure that says the name of your printer and not AirPrint. Click Add down in the bottom right hand corner.
Best of luck,
Kyle
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Yesterday I downloaded Lion. It looked really nice. I then noticed several of my programs that worked flawlessly in Snow Leopard STOPPED working. One of them was my SilverFast scanning software.A new version would cost $450.00. I am going back to Snow Le

I downloaded Lion yesterday. What a nightmare.
Before even using it, I noticed several of my programs would not work with Lion.
My Appleworks 6 program was dead as well as some other programs that I had been using for yrs. I have a dual core iMac.
If I wanted to open any of my Applework documents I had to open them one at a time and resave them with pages. This could take weeks.I have 1000s of apple work documents.
This was only the tip of the iceberg.
I needed to do some scanning for a client. Well, low and behold my Silverfast scanning software for my Microtek 9800XL would not work.
I went to the SilverFast web page looking for a download to fix this. No such luck. If I wanted to use my scanner with Lion, I would have to purchase a newer version for $450.00.
Then I went to the Microtek web page, nothing there. I called Microtek and they said they were working on the problem but couldn't tell me it would be available.
I called Apple customer support. The person I spoke with, Scott, was able to help me. The solution. I will get a refund doe Lion and for $16.00 they are going to send me Snow Leopard on a disk. Problem here is I have to reformat my drive. I have a full back up with Time MAchine, but he wasn't sure if I would lose some of my programs when this was done.
Am I dealing with Microsoft? This was a BIG surprise to me that Apple would release an OS without testing all programs.
Given my love of Apple products, I own a lot of Apple stock bought it when it was $45.00,This new OS is a real disaster.
If you are going to use Lion, I would be careful and call Apple first before downloading.
I also asked Scot what would happen if my computer crashed and I had no disk to reinstall. He said some Apple stores are selling Lion on a flash drive.
I believe this is one way for Apple to make ore profits at the cost of the consumer. Apple has more cash on hand then the US government.
I never expected Apple to do something like this. This is something Microsoft would do as they alwasy seem to rush their new OS without fully testing it.

If I wanted to open any of my Applework documents I had to open them one at a time and resave them with pages. This could take weeks.I have 1000s of apple work documents.
You don't have to open and re-save every AppleWorks document you have right now. Just wait till you need one, then do it. The documents aren't going anywhere.
Am I dealing with Microsoft? This was a BIG surprise to me that Apple would release an OS without testing all programs.
Frankly, it is not Apple's responsibility to ensure compatibiltiy with every piece of software available for OS X. That is the responsibility of the software vendor. Lion has been available to developers for several months before it's release, so Microtek had plenty of time to update their software. Yet they did not. How is that Apple's fault? I think Apple was very generous to give you a refund for Lion.
I'm not trying to belittle your frustration but I do think your ire is misplaced.

PhotoSmart 7510 scan function doesn't work right after updating Maverick

It was an ordeal but hp support was finally able to get my MAC to recognize my PhotoSmart 7510 all-in-one after the operating system was updated to 10.9.5. But now I get the scan function but I have no options as to size, dpi or what type file I want to save the scan to. Also, the quality is TERRIBLE. Granted I'm trying to scan old photographs but I was able to do this with no problem before. Now the grayscale is off and light areas of the images don't scan at all.
I know that all the drivers are up-to-date but I don't know how to fix this problem.

Hey @LK8888,
Welcome to the HP Support Forums!
I understand that you want to be able to scan with good quality on your Mac OS X 10.9.5 Operating System from your HP Photosmart 7510 e-All-in-One Printer. I would like to assist you with resolving this issue. Now you did state that you had quite a time with HP Technical Support trying to get your Mac to recognize your Photosmart. I'm afraid that if your scanner isn't working properly we may have to undue some of the steps completed by Technical Support to resolve this issue once and for all for you. However, before I have you delete or remove any software and drivers from your computer, could I have you take a look at the following document to ensure that you're using the proper scan software:
Scan from OS X v10.9 Mavericks With the Full Feature HP Software for HP Multifunction Printers
If everything now works perfect, great! If not, than unfortunately I'm going to need you to run through the following steps.
Step 1: Uninstall your Printer Driver and Software:
Uninstalling the Printer Software
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
HP Photosmart 7510 series C311 Full Feature Software and Drivers
Please click the link above to download the appropriate Mac OS X 10.9.5 drivers for your product. Once the download is complete follow the step-by-step installation instructions to complete the install of your product.
Once install is complete, try to scan!
Please let me know if the steps provided resolve your scanning issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Photosmart C8180 Windows 7 64-bit

HP PHotosmart C8180 Windows 7 64 bit Serial Number {Removed for privacy}
My Photosmart printer began giving me error codes...ink system failure, B83024C6, and many others....flashing and blinking lights constantly. We tried all the resets, called HP and they said they did not have a fix for this so we were not going to pay the tech fee for nothing. I unplugged the printer and now it says...connect and install software.
PLEASE HELP! This is the most frustrating printer and everyone seems to have the same complaint. This was an expensive printer and Hp should come up with a solution.
I would appreciate any help you could give me....
We connect with aUSB cable. We also have a wireless N system but the printer is not used on that system.
Profeciency level of me is average
My husband and I have read the forum for some time regarding problems with the C8180 and many have given up hope of fixing the flashing led light problem. Our C8180 now has other problems and we are so frustrated that we are making one last attempt to get this working. We purchased this high end printer in 2009 and for a year it worked just fine...then the problems started.
We have made no changes to the printer or the computer. All software upgrades to the printer came from H.P.
HELP....
Claire

Well, as I expected. Jumped through all the hoops to ask the right questions on EXPERT DAY, and none of your 300 EXPERTS found it possible to answer the C8180 printer questions. Why, because this piece of junk cannot be fixed!
Thanks for nothing.

Printing problem with Mac OS 10.5.6 and HP Photosmart C8180

I'm new to Macs and have just bought an iMac and an HP photosmart C8180 printer. The problem I'm having is trying to get the wireless printing option working on the Mac. I've tested that the wireless connection is working on the printer by installing the software on my old Dell Laptop and it works fine between the PC and printer. It's also working with the USB lead between the Mac and the printer but it's just the wireless connection that seems to be the problem.

You select the options in the Print dialog of the application you are using. Just be sure you have the extended dialog showing (big down arrow next to the Printer drop down menu.) There are various options presented, some of which are in additional drop down menus.

PLZ HELP?? I THINK MY SOFTWARE CRASHED? HOW DO I FIX THE PROBLEM????

my bb all of a sudden just blanked out on me...i have on idea what is wrong with it or how to fix it!!! PLEASE help!!!! the phone went dead so i plugged it up to charge and when i came back to the phone it was on the blackberry screen and it was loading LIKE NORMAL BUT THENit would finish loading it was like it was stuck then it would blank out and start all over loading again. i have tried battery pull but i knew it wouldnt work cause the problem was much worse. did the software crash or something???? HOW CAN I FIX IT??? IM LOST AND DONT KNOW WHERE TO EVEN START TO TRY AND FIX IT!!!!

bunnybunny wrote:
I am having the SAME problem too!!!! I installed a new app... and my bb is dead... anyone can help me?
Dead, as in a black screen and the red LED blinks?
If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

HP scanner software crash

I have a HP Scanjet 4850. Scanner software crashes as it reaches the final part of the scan. The scanner has become temperamental gradually since I bought it new one and a half years ago. Problems include software unable to intialize, the mouse becoming 'jittery' then freezing and the programme crashing. I have reset the scanner, uninstalled and reinstalled the software, checked cable connections and used a different computer USB port to no avail. Scanner software is Scan Pro 8.4. I have also ask for help in the HP scanner forum but no replies.
Grateful for any suggestions!

Helllo Clea Rees and anyone who can help,
HP support suggested I do an ordinary uninstall, repair permissions then download software from their site. This was unsuccessful. I then tried a manual uninstall, using instructions provided by HP, and re-installed with software from HP site. Again unsuccessful. Maybe try with software from CD?
Decided to check console and system logs after a scanner crash. Below are some system logs with repeats taken out:
May 20 10:21:31 Gigi-G5 crashdump[199]: HP Scanjet Manager crashed
May 20 10:21:32 Gigi-G5 crashdump[199]: crash report written to: /Users/gigi/Library/Logs/CrashReporter/HP Scanjet Manager.crash.log
May 20 10:21:36 Gigi-G5 kernel[0]: USBF: 82. 56 AppleUSBEHCI[0x1fe0800]::UIMCheckForTimeouts - Async USBCMD and USBSTS not synched ON (#20)
May 20 10:21:58 Gigi-G5 kernel[0]: USBF: 103.220 AppleUSBEHCI[0x1fe0800]::UIMCheckForTimeouts - Async USBCMD and USBSTS not synched ON (#41)
May 20 10:21:59 Gigi-G5 kernel[0]: USBF: 103.983 ControlTransaction: control packet 1 error 0xe0004057
May 20 10:21:59 Gigi-G5 kernel[0]: USBF: 104. 84 [0x2053400] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0x4b000000)
The last report about "The IOUSBFamily is having trouble enumerating a USB device" - does this mean there is a USB problem? I have 'Googled' this report and a lot of people have this problem with various devices plugged in to the USB. I didn't find a report about scanners. Through lack of technical expertise I had difficulty understanding problem solving suggested, also wondered if these suggestions relevent to HP scanners.
Grateful for any suggestions

Photosmart c8180 scanning software crashes

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