Please explain why my system updated windows when i didn't want it to

thanks for really messing my pc up, as a result of your pointless ungrade I now have no internet connection what so ever, hardwired or wifi.

Hi,
If you can't connect to a network, there might be a problem with your network adapter, you can try the following way to solve this:
http://windows.microsoft.com/en-us/windows/fix-network-adapter-problems#1TC=windows-8
Regards
Wade Liu
TechNet Community Support

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