Please help - Time Capsule Set up problems

I bought a Time Capsule almost a year ago at the same time as my iMac, but have only tried to set it up in the last 3 weeks (so its the 6"x6"x1" version).  I followed the set up instructions numerous times but kept getting an error message in Airport Utility. I rebooted my broadband and tried the factory reset of the TC.
Eventually I contacted Apple and after repeating everything whilst they were on the phone, they made an appointment for me at the Genius Bar to have the TC checked over. The Apple rep was able to access the TC using the internal Apple network and a normal port but had the same problem I did using the WAN connection so deemed the item faulty and replaced it.
My new TC is exactly the same and this time Apple advised me to ask my BB provider if there were any firmware updates required or reasons why I would be having problems. They also checked that I had the latest iMac software and Airport Utility. BT (my BB provider) went through a series of tests and concluded that my BT Home Hub 3 was faulty and have replaced it.
So now I have a new Home Hub 3 and another new TC and I've still got the same problem. I only want to use the TC for backing up my iMac with Time Machine but Id like to do it wirelessely. Can someone please tell me what I should do next as I can't believe its still down to faulty products.

I have just been watching Internet traffic on my McAfee security software on my BB and it shows that my router and TC both have a green light for access through the firewall, until Airport Utility gets to the point in its routine where it shows 'joining to the TC' and then my router loses access to the Internet and gets a red light as connection lost. Is that normal, and/or does it help diagnose what the problem might be?

Similar Messages

  • Please Help (Time Capsule Problems)

    I don't know where to begin. I am having a lot of problems with my Time Capsule. I recently reset it back to Factory Default Settings. I have done this 3 times now with no resolution.
    I am getting a few problems repeated and I initially noticed it when playing Call of Duty: Black Ops, that I have a "Strict NAT", so I tried to change that and that is when problems began.
    1. I guess I have a Double NAT going on. My Time Capsule has said that is a problem before.
    2. I also keep getting that I have 2 IP addresses.
    "Your computer has detected that the IP address 192.168.7.64 for the Network Card with network address 0x2C8158EAB773 is already in use on the network. Your computer will automatically attempt to obtain a different address."
    AND
    "An error has occurred in initializing the adapter 12. Error Code is 0x1004"
    3. I also am getting many Time Capsule errors when trying to set it up. Error 6573 and Error -4.
    What I want to do is just set up my Time Capsule Wireless Router with my DSL AT&T modem. I am using Windows 7 on my Sony VPCF115FM laptop. Please help. I am very new to networking and I have no clue what I am doing.

    Nevermind. I found my answer.
    http://discussions.info.apple.com/thread.jspa?messageID=11840933
    I have the same issue here. Thank you Bob Timmons.

  • Please Help - Time Capsule and External hard drive Issues

    Recently, I switched from Comcast to AT&T uverse as my internet provider and I started experiencing problems.
    (1) I have a 4th generation Apple Time Capsule which I am using as my router.
    (2) Connected to the Apple Time Capsule - USB - is an external hard drive (not for backup with Time Machine.)
    (3) I have a 2011 Macbook pro which I use to access my file on my time capsule and external hard drive.
    (4) I had been using my AT&T portable Hotspot from my cell phone to get internet access on my MacBook pro from remote locations to gain access to my external hard drive which is attached to the time capsule.
    (5) On August 2, 2014, I switched from Comcast to AT&T and had the AT&T turn off the router function. (I have been using the router from my apple time capsule)
    (6) Under Network I switched to bridge mode.
    (7) And since August 2, 2014 my time capsule has not been backup.
    THE PROBLEM - I need to be able to use the hotspot function from my cell phone to gain access on the external hard drive using my MacBook Pro which I was able to do before. Now it is showing time capsule under finder but unable to connect.
    Do I need to reset my Time Capsule since I have a new service provider. Everything else works fine - meaning able to get internet signal but unable to access my external hard drive and backup my time capsule. Please HELP.

    (5) On August 2, 2014, I switched from Comcast to AT&T and had the AT&T turn off the router function. (I have been using the router from my apple time capsule)
    (6) Under Network I switched to bridge mode.
    (7) And since August 2, 2014 my time capsule has not been backup.
    If you got ATT to turn off router function in their modem..
    Then 6. is wrong.. You cannot have the Network switched to bridge mode..
    You must have it set to dhcp and nat.
    That is also why you cannot backup.. the TC is off the network.
    Please change back to router mode in the TC.
    Ensure the internet tab shows dhcp and you create a wireless network.
    Then power down the TC... power down the ATT modem.. wait about 20min (you can try 5min.. but it might not be long enough).
    Power up the ATT modem.. wait 2min for things to flash lights in de right blinkin order.. then start the TC.
    Open the airport utility and make sure your TC captured the public IP and is now working as the router.
    That should fix that end of it.. the hotspot end??
    Tell us what happens.

  • Time Capsule set-up problems

    I've connected the Time Capsule with the Ethernet to both my iMac and Macbook and managed to get the initial backups of both made, however I am having problems connecting to the Time Capsule to the Airport network.
    We have an Airport Extreme connected to our cable modem. This is setup as a WDS main, with an Airport Express setup as a Remote. Passwords are set as WEP 128 bit so that I can connect my Nintendo DS to the network.
    On every setting so far, apart from "Extend a network" the Time Capsule picks up an IP address of 169.* rather than getting the 10.0.1.* address.
    Any suggestions?

    jbullis,
    Welcome to the Apple discussion!
    Try the following:
    *_Time Capsule Has Disappeared from Airport Utility / Amber Light_*
    *Restart Your ISPs Modem*
    If you are using the Time Capsule as your only router then power down your ISPs modem and then your Time Capsule. Next turn your modem back on first. Let it initialize and acquire an IP address (about 30-60 seconds) and then turn your Time Capsule back on. Sometimes when you add devises, the modem will not forward the IP address assigned by your ISP until it has been restarted.
    Next,
    *Cycle Airport Preferences*
    Open Network Preferences.
    Click “Turn Airport Off”, wait 10 seconds.
    Now click “Turn Airport On”. Close Prefs.
    Does it now show up in Airport Utilities?.
    If not go to the “File” menu and select “Rescan”.
    Does it appears now?.
    If not, unplug the TC, wait 10 seconds, and plug it back in.
    Does the TC show up now in Airport Utility?
    Let us know if this helps.
    Cheers!

  • Time Capsule Set Up Problem

    Hello,
    I am trying to set up my new time capsule. I have an existing wireless network with an existing (linksys) router that I would like to use. When I open AirPort Utility it says "AirPort Utility found an AirPort Express with 802.11". But for example at this link http://support.apple.com/kb/HT1178 the example seem to show that it should say it found a Time Capsule? Did the wrong thing end up in my box?
    I set it up like the instructions said to connect to my wireless but when I open time machine and click select back up disk the time capsule is not there... (nothing is there!).

    Unfortunately I can't offer any help.....I am having the same issues.
    I am relatively new to Mac as well (1.5 years) but I just bought a TC and I get through the setup steps (name, join existing network etc.) and it goes to "waiting for device to restart"....then I get the "unable to find wireless device".
    You are not alone....hopefully someone can help us both?

  • Time capsule setting up problem after factory reset

    What's the next step after factory reset to set up my time capsule again???
    i did factory reset for 4-5 times and i cant use my time capsule to create a network, join an existing network or anything else.
    i also tried normal reset but still nothing can be done.
    There is always a message at the end " an unexpected error occured. Try again"

    Plug the TC into the computer by ethernet..
    Make sure the computer has no other network running and nothing else is plugged into the TC.. just TC Lan port to the computer ethernet.
    Now press reset and open airport utility.
    Generally you will have no issue once it is isolated. Do the setup and then you can disconnect and put it back in the network.
    If it doesn't work, is the LED on the TC flashing amber or what??
    Is the ethernet port connectivity LED on?

  • Time Capsule Set up Problems Continue

    I set up my time capsule, but it did not work the first time. I then ran the AirPort Utility with the Manual Setup, and then selected the Disks icon and erased contents of my Time Capsule and then started over. I also wired my computer directly to the Time Capsule via an ethernet cable for your first backup. I still have not been able to backup my iMac-G5 files and am now getting the following message:
    "Time Machine Error: Unable to complete backup. An error occurred while creating the backup directory."
    Does anyone have any suggestions how to fix this? Thanks!

    Is the internet working?
    Can you mount the TC from Finder?

  • Please help me to fix my problem in security question, I've really totally forgot the answer, this is the second time

    Please help me to fix my problem in security question I've really forgot the answer,
    Please let me know how to fix this, thank you

    You set the answers to the security questions so that nobody else can access the iPad without knowing those answers. It's a security thing. You need to get your head around the importance of these answers.  If we put all your data in a safe and gave you a password to open it, would you forget it? Twice? That is exactly what you have done.
    Restore. The fate of your data is uncertain.

  • Please help us, we have a problem with loading a page is slow we have to wait a longer time to open our one page, thanks in advance

    Please help us, we have a problem with loading a page is slow we have to wait a longer time to open our one page, thanks in advance

    You can try these steps in case of issues with web pages:
    You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
    *Hold down the Shift key and left-click the Reload button
    *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
    *Press "Command + Shift + R" (Mac)
    Clear the cache and cookies only from websites that cause problems.
    "Clear the Cache":
    *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
    *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
    *Do NOT click the Reset button on the Safe Mode start window
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • Time capsule set up and bootcamp

    Dear All,
    I am having problem with my time capsule setting up. I have followed all the instructions, and have hopefully installed it correctly. The green light is on. Last thing to do is to turn it "on" by slidding the bar to on. Unfortunately, at this point, I get the message: You haven’t selected a location for Time Machine backups., a list of possible locations appears and the only option available for back up is Bootcamp, which obviously is not the right location, in particular as bootcamp apparently would need to be formatted....
    Why is the time capsule not available. Could bootcamp be in conflict with time capsule? How can I add the time capsule to this list of available places?
    Any help would be very welcomed.
    My Apple shop already changed my time capsule for a second one, and with this second time capsule I am having the same problem. Nobody in Apple shop can help.... To be honest, it used to work until Apple "expert" installed bootcamp and installed window on the mac. Is it possible that when installing bootcamp, something changed for the worth?
    Many thanks in advance,
    Yannick

    yannick chastang wrote:
    I am having problem with my time capsule setting up. I have followed all the instructions, and have hopefully installed it correctly. The green light is on. Last thing to do is to turn it "on" by slidding the bar to on. Unfortunately, at this point, I get the message: You haven’t selected a location for Time Machine backups., a list of possible locations appears and the only option available for back up is Bootcamp, which obviously is not the right location, in particular as bootcamp apparently would need to be formatted....
    Please try to distinguish between Time Capsule, an Apple Wi-Fi base station with an integrated disk, and Time Machine, backup software that's been included with OS X since version 10.5. You seem to be muddling them together.
    Why is the time capsule not available. Could bootcamp be in conflict with time capsule? How can I add the time capsule to this list of available places?
    Boot Camp has nothing to do with the problem. I'm not sure this is necessary or useful, but I'd try using AirPort Utility (manual setup, Disks panel, File Sharing tab) to "Enable file sharing", then select a security method and update the Time Capsule. Then mount the Time Capsule disk (look for your Time Capsule in a Finder sidebar or use the Finder menu option Go -> Network) and see if you can now select that disk in the Time Machine setup panel.

  • HT5012 I cannot download the apps as it showing you cannot use the Singapore store u must switch to Indian store. So please help me out in that problem

    I cannot download the apps. It's showing that u cannot use the Singapore software, you must switch to Indian store please help me out on this problem.

    Settings > iTunes & App Stores > tap your Apple ID: > View Apple ID > Country/Region
    If you find that it is set to the correct region, log out of your iTunes Store account, restart your iPhone, and sign into your account again.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • Hi, when ever I'm using 3G, on my Iphone4 sim stops working and Network is lost, this started after I updated my phone with  6.0.1(10A523)version. Please help how to solve this problem.

    Hi, when ever I'm using 3G, on my Iphone4 sim stops working and network is lost, this started after I updated my phone with  6.0.1(10A523)version. Please help how to solve this problem. Thanks.

    Photos/videos in the Camera Roll are not synced. Photos/videos in the Camera Roll are not touched with the iTunes sync process. Photos/videos in the Camera Roll can be imported by your computer which is not handled by iTunes. Most importing software includes an option to delete the photos/videos from the Camera Roll after the import process is complete. If is my understanding that some Windows import software supports importing photos from the Camera Roll, but not videos. Regardless, the import software should not delete the photos/videos from the Camera Roll unless you set the app to do so.
    Photos/videos in the Camera Roll are included with your iPhone's backup. If you synced your iPhone with iTunes before the videos on the Camera Roll went missing and you haven't synced your iPhone with iTunes since they went missing, you can try restoring the iPhone with iTunes from the iPhone's backup. Don't sync the iPhone with iTunes again and decline the prompt to update the iPhone's backup after selecting Restore.

  • Please help me in this tough problem in Java...im just new in Java program

    my teacher give this as a problem. so tough. we are just starting and we are now in control structures. please help me to finish this problem. And my problem is...
    Write an astrology program. The user types in his or her birthday(month,day,year),
    and the program responds with the user's zodiac sign, the traits associated with each sign
    the user's age(in years,months,day), the animal sign for the year(e.g., Year of the Pig,
    Year of the Tiger), the traits associated with each animal sign, and if the year is a leap
    year or not. The dates covered for each sign can be searched through the horoscope section
    of a newspaper or through the internet. Then enhance your program so that if the user is one
    or two days away from the adjacent sign, the program outputs the nearest adjacent sign as well
    as the traits associated with the nearest sign. The month may be entered as a number from 1 to 12
    or in words, i.e.,January to December. Limit the year of the birthday from 1900 to 2010 only.
    The program should allow the user to repeat the entire process as often as desired.
    You can use:
    import java.text.DateFormat;
    import java.util.Date;
    import java.util.Calendar;
    please...those who are genius out there in java program...help us to pass this project. Im begging! thanks!

    Frowner_Stud wrote:
    According to the second commandment: Thou shall not use the name of the Lord in vain.Is this not the definition of ironic, Mr. Morality?
    i am not cheating. And more of the same.
    we all know that an assignment is an assignment. a homework. homework means you can raise other help from somebody so that you will know the answer.You're not asking for "help" bucko, because you've been given decent help but have chosen to ignore it. No, you're asking for someone to do the work for you, and you may call it what you want, but in anyone else's book, that's cheating.
    dont be fool enough to reply if you dont know the reason why i am typing here Don't be fool enough to think that you can control who can or can't respond.
    because if you are in my part and if i know the answer there is no doubt that i will help you as soon as possible! Just because you have low morals doesn't mean that the rest of us do.
    Thanks for time of reading and God bless you including you family!and to you and yours. Have a blessed day.

  • Need Help, Time capsule stoped connecting

    need help, time capsule stoped connecting. the yellow light is flashing.
    I have important file that can't lose them, how can I restore connection without losing all files?
    Hope someone can help me
    Best regards
    Chico
    Message was edited by: quicova

    Best thing to do is connect your computer to the Time Capsule (LAN port) using an ethernet cable. Once connected, run Airport Utility and it should let you know why the light is yellow and attempt to fix the problem. If the problem persists, you should either re-configure the Time Capsule properly or conduct a hard reset and start the configuration over from the factory settings.
    http://support.apple.com/kb/HT1300

  • Please help! Reader X OCSP problem

    hi everybody:
    please help me, I meet a problem. when I open the PDF file with Adobe Reader X, there will be a windows popup and shows:
    "contacting http://ocsp.verisign.com for OCSP based revocation checking, press ESC to cancel". after that the program will be dead.
    If you know how to fix this prpblem, please help me! Thanks in advance!

    We are experiencing the same thing. That same window will pop up and lock up the Adobe. It doesn't matter if the PDF is signed, unsigned, has no signing function or just opening up Adobe itself. The popup will show up about 30 second-ish after opening a PDF or Adobe.
    When looking at task manager the CPU will stick at 50% most of the time the ram for the two processes will fluctuate slightly every minute or so sometimes a few minutes.
    Now I cannot confirm this yet but it seems it may be related to the 10.1.6 as the issue did not show up till that was pushed out to our network.
    The issue so far only appears to be on XP and not 7 however this issue appears to be a new thing so cannot confirm that as we have not recieved many calls...yet. However I have recieved 2 calls in 2 days for the same issue. First call the issue seemed to have resolved itself, however the second call (different person) with this issue, it is causing major problems with Adobe.
    **Update**
    So for us, uninstalling Adobe Reader X and removing all registry entries for Adobe Reader then installing it seems to have worked. It shows up in some instances for PDF's having digital signatures but acctually finishes in a second or two and doesn't show up in all digital signature instances.
    The important part is it seems to have fixed it from hanging at checking the OCSP list. If the issue returns ill make an update here. Figured I should let folks know what worked for us might work for them. If someone can come up with a quicker (like a specific registry edit or deletion) that would be great heh.
    Message was edited by: Cranky SvD Guy

Maybe you are looking for

  • Unable to get windows xp pro to boot on partitioned hard drive

    Just got an intel based Macbook Pro for the express purpose of not having to carry a Pc around as I already had a G4 Macbook Pro which works well. Spent 2 hours trying to get the window to boot as bootcamp says it should once the XP is downloaded on

  • How do I get Premiere Pro to capture in a different codec?

    I have been attempting to capture footage from a Sony HVR-V1U into Premiere Pro CC 2014. I am running an HDMI cable from the camera to a BlackMagic Intensity Pro card. The only options I have are Uncompressed 8-bit 4:2:2, MotionJPEG, and DVCPROHD. I

  • JSF 2.0: Parameterizable Converter

    Hey there, I have implemented a custom converter for type String that checks the user input for forbidden characters. Additionally I 'm looking for a possibility to set a type parameter to change the list of forbidden characters depending on the inpu

  • SAPSCript how to print  a comment at the end of main window on first page?

    In SAP Scripts, How do I print a comment at the end of the first page (I have several pages of data) in the main window? - Ven

  • Regular expression fro date time format

    Hi im trying to use regexp_like() function in my where clause as select 1 from dual where REGEXP_LIKE(''31/12/2003 11:59:59 PM',regular expr pattern) I tried this pattern using the following regular expresion which i found on a web site. but this did