Poor experience with Macsales

I ordered extra ram to max out my 27" imac .. one stick went back. I sent it back via USPS for RMA to Macsales.
I never got it back from them and they "don't have any record of it".
Now, for $30 a stick, It's not the end of the world ... however, I'm a bit disappointed how they handled this and how they didn't even have a record of my RMA.
If you are sending anything back to these people, GET A TRACKING NUMBER.
It's unfortunate for these guys due to how they handled the situation. I run multiple corporations and have made sure this company is never used as a vendor in the future for any products.
I know Macsales has a good reputation on these boards ... which is why I ordered the ram from them. So here's one bad review for them.

and dont forget about http://www.macramdirect.com/
i dont see people mention them too much on here. I have bought ram from them for the last 8 years. Ihad a question on one order and they emailed me back on a sunday afternoon. Now thats service !
but yeah all the others mentioned in this thread are reputible but i have to give macramdirect a mention for their great service since i
*take a look at their client roster too

Similar Messages

My recent poor experience with EE, I know will get deleted.

Ok so for nearly 2 years I have been an EE pay monthly customer.
Since January I have been stuck with a 5 pound global minute add on. (mainly because their site and app keeps telling me there's a problem, and I haven't called them to cancel it, I haven't had the time, so it's partly my fault) because I haven't called. Anyways.
For roughly 20 months I have paid my bill on time via direct debit which amounts have always fluctuated, from 52 quid to 130 a month,however the past 2 months I haven't paid by direct debit and paid it late due to changing banks, my direct debit was not moved with switch. Idk why but that's not the issue here.
The issue is the fact that they disconnected my service on the 7th of last month and I called them immediately and was told I owed 161 quid or something. I told them I could make a payment on the 15th, as I was abroad. They said I would need to pay 80.39 or something by the 15th and the rest before the end of the month. The whole conversation took 5 minutes or less. Which was awesome.
As promised I made a payment in my promise date. And then I thought everything was good. Until a week later my service was cut again, this time I called them again and within 5 minutes I had an apology and my service was activated again. And as promised I made my payment on the 30th of the month.
One issue here is that, in order to contact them when your service is suspended you need to go through so many steps because they only connect you to their stupid self payment service and nothing else.
Anyways my main issue comes after the fact that I called them on Tuesday and asked about upgrade options, as I have 1 months left to the end of my contract, I was told that I would have to call back on Friday or Saturday as because I made a payment that day, their system would not allow me to make an upgrade for 3 days.... Fair enough I said. And hang up.
Today I called them again, and I am being told that I can't upgrade for 3 months because I haven't paid my last bill on time, and that 3 months you have to make payments on time....
When i told them, I accept that, but look at my track record. I have paid you every single month on time until I changed my bank and because my bank didn't change the direct debit for some reason I am being punished... The response, sorry nothing we can do, come back in 3 months...
Ridiculous, the IVR their text messages, the representative on Tuesday all kept telling me yes you can upgrade. Why did all they lie?
Further more, nowhere in terms on conditions or fine print does it say anything about 3 months payments.
Finally they shouldn't offer 3 month early upgrade to insurance customers as a benefit because it is not a benefit that the customers can use, it's false advertising.
Oh well, be aware of the games they play, I will be moving to one of their competitors anyway just wanted to see if they would beat an offer I was given by one of their competitors. But clearly they don't want my business.
I am only glad that I haven't ported in two new numbers I got for my business, and hope that they won't come and say, oh sorry your contract is over but we can't port out your number because you haven't paid 3 bills on time. Next month is my last bill you suckers and I'm gone.

Well further more, despite the problems I did and got my upgrade but I wish I hadn't....
For the first time in my life I bought an electronic item via a store rather than using the Internet... That's the worst decision I ever made in my life. As there is no cooling off period.
I got my upgrade. I came home, said finally I can get rid of this stupid signal box I have at my office. Immediately I texted WiFi calling to enable it. But guess what it does not work. After 2 hours of phone calls still nothing....
Ok then i received a cryptic message from my family member abroad and having no apps installed I said let me call them. And guess what.... "calls to this numbers are barred from your account".... That was a wtf minute.
I said let me start installing my apps, I install cash on tap. And guess what another wtf moment." your sim is not compatible" I kinda knew that was going to happen because I noticed the sim not having the letter N when I was at the store...
Next day I go to the same ee store I got the upgrade from and said issue 1. You have given me a non nfc sim. Please give me a nfc replacement. As my old sim was an nfc sim.
Response I get "ee no longer has nfc sims. Cost savings. If you want nfc call 150. I call 150 and ask for a sim to be sent and I'm told sure... Then i say what about calling abroad. Oh you need to pay 50 deposit or sort it out with the store because it was cancelled as par of the upgrade... Thank you bye. I go back into the store. You cancelled my calling abroad. They are asking for 50 quid, I ben a customer for 2 years and had it enabled. Sorry can't do much. Leave it with us (lady that did the upgrade wasn't there) next day I came back and she was like, yes I cancelled it, usually the ask for 100 deposit and most customers dont want to pay for it. My apologies. (because she apologised) I said fine no problem.
Today I was talking to ee for WiFi calling (level 2 tech) he said I will do sim reset, all your services will work, when he said that I told him about my abroad calling issue. That it still shows in y account but it's not working. He said he could enable it. I asked will there be any deposit, he said no. I said ok then please do.
After getting off the phone I login to ee account and boom fireworks (I got a 50 pound charge, due now)....
O call ee again, and am told they can't remove the charge unless they remove calling abroad. But will refer it to their credit department..... I said fine. If they out remove the fee. Doable the option completely. I don't want it. She said most likely the will waive the fee.
Then I asked if she can check her system to see if my sim was sent out already. She says no. I see nothing on my system. Then I said, can you send me a nfc sim. She tells me I can get it at ee store. When I angrily explain to her what ee shop does because they are cheap. She says, sir I can send out a sim. However if I do. You will not have service until you get the sim.
My response this is nothing personal but **bleep** ee, have a wonderful evening and I hang up.
Bottom line is. Here is what I got for being a loyal customer and upgrading to a 24 month contract after my initial 24 month contract.
1) increase in bill for 16 quid a month.
2) 5 quid loyalty discount removed.
3) downgraded to a regular sim, and being told I can't use cash on tap even though my phone is officially compatible with it.
4) can't use WiFi calling because it simply does not work.
5) can't call abroad because ee is stupid.
I seriously wish I had listen to my friend and moved to Vodafone....
Let's see if an ee rep will respond to this and add their two cents to my two cents.

Yoga 2 Pro - Broken in less than a year - A terrible experience with IdeaPads

Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.

PatrickS199 wrote:
Hi guys!
I'm hear to tell everyone about my pretty terrible experience with Lenovo and my Yoga 2 Pro IdeaPad. It's not a review or anything but more of a forewarning to those who are thinking of buying from Lenovo.
I'm also here to help others out in my situation, that is, if you are stuck with a half broken (or in my case, completely faulty) laptop and Lenovo won't help you out (fixes are in italics).
The beginning
So I bought a Yoga 2 Pro at BestBuy in the USA about a year ago. I live in Australia so I asked about international warranty and they said that the notebook is covered by international warranty.
The day the screen flashed black and white
About a few months in the screen began flashing black and white rapidly (it goes from black to white about twice a second) for about 30 seconds to a minute. I found that you can stop this from happening if you open and close the lid a couple of times. Not really a big issue unless you set your laptop to go to sleep/shutdown when you close the lid. I don't so everything was fine.
The day the Wi-Fi NIC stopped working properly
So then a couple of months after that my Wi-Fi began to play up. I recently found out that you can prevent this from happening by ensure that you don't put any pressure on the sides of the base of the laptop (Eg. don't put your elbow on the side of the laptop and hold your head up with the same elbow).
I also worked out a while ago that you can get the Wi-Fi to work again if you go Right click Wireless Icon->Network And Sharing Center->Change Adapter Settings->Right Click Wi-Fi->Disable it->Renable it
Here comes the bad stuff...
Screws began to fall out
So then the screws began to fall out. I screwed a couple back in when they were wobbly but they eventually fell out without me realising. This suggests that the screw holdings have poor quality threading and as a result the screws begin to fall out. I now have 5 out of 11 screws on the backplate of notebook.
And also the screw holdings.
Yup, the actually thing that the screw screws into fell out as well. About three of them fell out. I don't know how it could possibly do so but it did, it happened when I picked up my laptop from the desk.
And then the charger socket broke
I can no longer charge my laptop -> I now have a very expensive beverage coaster
So then the charger socket cracked in half too! Again, not really sure how it happened but it did, it might possibly be from the heat of the laptop causing the plastic to expand when heated and retract when cooled. I have the i7 CPU version so it may get hotter than normal.
The laptop no longer charges so I no longer have a laptop to use (I use my desktop to work (and occasionally my phone)).
Not to worry! I'll just make use of my international warranty...?
And then the customer service were not helpful:
And then they said I didn't have international warranty...
And then they admitted that I did...
And then they claimed international warranty does not apply in Australia...
So I emailed Lenovo customer service and they kept claiming that my notebook did not have international warranty.
I talked to Jessica, Jason, Jai, Jasmin, Jackie (why are there so many J's?) and Adam.
Eventually one of them admitted that I do have international warranty but it is not supported in Australia. How convenient for them.
The notebook has never been dropped
I am the only user of the notebook
The notebook is kept in a padded laptop bag.
I was very polite to customer service.
All I'm left with is a very expensive notebook that doesn't actually work.
As a result I can only strongly recommend that you avoid buying from Lenovo. I worry for those who have bought Yoga 3 Pro, with it's watch band design and all.
Here are some pictures I took a few weeks ago (I photoshopped the stickers out):
This is what the charger socket looks like now (Hard to take a good picture, sorry!) Note that it ha...
6 Missing Screws, 3 Missing Screw Holdings
This is what happens when you open the laptop
Hope that cuts down your options when you go out to buy a laptop! Have fun deciding!
Patrick.
Same issues with my Yoga, from India.
Screen (twice), wifi, charger and battery issues, SERVICE issues, no screws in the back...
Beside that my laptop USB and bluetooth is also not working and it is soo slow...
I just bought a non lenovo charger.
Yes and my laptop never left my office table.
I was hoping to fix it in Australia and I guess not.
Avoid by any cost Lenovo products!!! ZERO service.

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

Experience with W530 and Ubuntu

Is there anyone here who uses Ubuntu (13.10) as their primary OS on the W530?
If yes, what has been the experience?
1. Did everything work (specially the finger print login)
2. Any other driver issue etc.
3. Stability / Speed of the machine?
I have been using windows 8 till now but I am sick of tired of the bad UI which is totally un-usable

My experience with the W530 has been poor.
I am running Xubuntu 13.10 and previously ran 12.10, I did dual boot for a couple of months and then changed to exclusively use Linux.
I understand that the fingerprint reader does work but this is a feature that I do not use.
I have the hi-res screen that is a beauty! .. I use it as a photographer, am impressed.
The dual vieo display cards creates significant problems. With the latest Nvidia driver (now, after one year) VGA output is supported but to get VGA output *and* power savings on battery operation one needs to be very clever! Nobody mentions HDMI.
The screen calibration system (works great under Windows) doesn't work and will probably never work under Linux.
The built-in microphone system does not function.
Prior to purchasing the machine the support people told me that the W530 fully supported Linux. That is nonsense. There are no Lenovo patches to fix any of these problems a full year after my purchase.
The on-line tests that I read regarding the system on Linux indicated that in essance everything was working. It is possible that under OpenSUSE or Fedora I might be ahead in some areas but I am not prepared to take the gamble without some very strong assurances.
My take: The fragmentation of Linux creates a situation whereby basic hardware runs just fine but specialty beasts like the W530 are just so far out of the mainstreem that neither the hardware manufacturer or the Linux developers have the time or the energy to bother with the product.
Conclusion: nice machine ... or would be if it could be made to fully function.

MY BAD EXPERIENCE WITH CHAT AND VISION

In my personal e-mail I received publicity inviting me to purchase a Skype credit gift card. I thought it was a nice offer and I happened to have a friend that had the need and could use such a gift. I procedeed to purchase a $10 dollar gift card, I did the transaction from Colombia and sent it to my friend in the US. Shortly after the purchase I received a message warning me that my order was being under security scrutiny. I found it unexpected and unjustified (Is my $10 dollar order a security risk of some sort?), but I thought that maybe it was because it was an international order, and I understand the need for security in online transactions, so I decided to not worry, trusting in the spotless service that I have had from Skype up to that point. At that moment I noticed that the one providing the service was no Skype but Chat And Vision (whose website, by the way, looks far less friendly than Skype's).
Then I received an Email telling me that the order has been rejected. No justification, no explanation. Just a politely worded but most unhelpful and uninformative e-mail. It made a point of telling me that they didn't retain the payment, yet my card was charged and no refund has been made so far. I replied the e-mail asking for a reason, and how to get a refund. I received the automated reply telling me that somebody would contact me the next day. It's been a day and no reply so far.
Searching online I found mine was only one in a long list of blunders and poor service from Chat And Vision. The complains on forums and online outnumber the claims of good service. Mine is a very small case compared to other complains I have read about. It was a small purchase for a smal amount, but it turned into an unexpectedly unpleasant experience for something that should have been a simple purchase ( Am I really such a security risk that I can't be allowed to place an order for a gift card?)
In the end I feel that I was snared into a trap with that offer. I trusted, I paid, didn't receive the goods, haven't yet received the refund, my friend really needed that gift and had to do without, which caused him inconvenience, my high regard from Skype has been tarnished, and I'll hesitate to make new purchases of Skype services in the future, if they keep being powered by Chat And Vision.

Some updates: I received two e-mails from Chat And Vision, regarding my two questions as to why my order was rejected and how to get my money back. These are the answers:
The first one (Ticket ID: PBF-650-80186), says: "Thank you for your email. Firstly, apologies for the inconvenience this may have caused to you. Unfortunately, due to security reasons I am unable to divulge this information. However, should you wish to make another purchase with us again, we will try to process your new order instead".
Polite but uninformative. Notice that beyond an unfocused general apology it does not acknowledge any problem nor does pledge any improvement, just a vague statement that they may allow me to use it's service again if I choose to try (not exactly reasuring).
A second answer to a second e-mail says: (Ticket ID: SVN-701-71147) "Thank you for your email, please be assured the money will be refunded back to you."
That's all. Again polite but no useful information, just a vague assurance of refund, somehow, someday into the indefinite future. If it happens I'll post it here but I'm not holding my breath.
Reading other answers from Chat and Vision posted online here and on other forums dealing with their service, there appears to be a pattern of politeness, vageness, refusal to acknowledge problems and absence of a pledge to improve. Their costumer care seems designed to placate the user without promising to get better, and is so devoid of helpul attitude that it makes me believe that their messages are redacted by a software program, and consumer complains never reach any administrative person. I might be wrong but the doubt has been sown which is a shame. Up until now I was very vocal on my praise for skype, recomending it to family and friends as a very useful and good service, but this experience with Chat and Vision, and my discovery of their costumer service history online, has set me thinking about looking for alternatives to Skype, and certainly has dissuaded me to recomend Skype to anyone ever again,or at least while their sales are still managed by Chat And Vision, or at least while Chat and Vision continues its customer service attitude, polite on the surface but haughty and unhelpful underneath.
If there are new updates I might post them here, but for now I will not pursue the matter further since the amount involved was small and I see no point in sending more e-mails to Chat and Vision. I just feel bitter that the great service that I felt was Skype has ben tarnished by this experience. Just some final thoughts:
I do not complain that my order was scrutinized by security reasons, I understand the risk of illegal activity on online transactions, and the need of online companies to be careful, but the process Chat and Vision used seemed overly unconcerned for the confort of the consumer. It took around a full day for my order to be scrutinized and then rejected, which did let me for a long time in the dark not knowing if my gift would reach the friend I wanted to give it to. This is 2014, does Chat and Vision not have the tecnology to do a better and faster process? Do they scrutinize online orders by hand? I have read more cases similar to mine here on this forum, which to me implies that Chat and Vision are overly and unnecessary zealous on their security procesess. ( Also it is jarring that they seem to consider their clients to be criminals, for no reason at all and with no opportunity to contest the charge.)
If they are going to reject a transaction on security reasons, why not do it before the payment is processed, not after, which can be stressful to the consumer that gave the money and didn't receive what was advertised, for no real reason. Seems to me there is a mistake in the way the system is set, or there is a clear disdain of what the client might think or feel.
I think that's all. Thank you if you went all the way thru this overly long rant. If you are a consummer beware that when you buy services from Skype, you are not buying from Skype but from somebody else and that somebody else does not have a spotless record. If you are an administrative person from Skype or Chat and vision, I hope you eventually prove me wrong about your unconcern for the welfare of the consumer. My experience so far is not encouraging but that may change.
Have a good one.

Hi, I was wondering if anyone has any experience with the 750gb 7200rpm hitachi hard drive in a late 2008 MacbookPro

Hi everyone,
I find the speed and space in my macbook pro is not enough for me anymore. I was wondering if anyone has any experience with the Hitachi 750gb/7200rpm hard drive? I have a late 2008 Macbook Pro (15 inch, 2.93 ghz C2D, 4gb ram) running osx Lion and was wonder about compatibility with said drive.
Thanks,
Kevin

If its this one, your good to go:
http://eshop.macsales.com/item/Hitachi/0S03339/
Ciao.

Does anyone have experience with Iogear GBU 421? My MacPro has no in-built Bluetooth.

Does anyone have experience with Iogear GBU 421? My MacPro has no in-built Bluetooth.

My 2010 Mac Pro does have built in bluetooth but I use the IOGear GBU421 instead. That's because the built in bluetooth on the mac pro suck$ if you are more than about 3 feet from the machine.
See the descussion: Poor Bluetooth reception and jerky mouse
It works but you need to get used to its "quirks". If you sleep your machine like I do the dongle is off because there is no USB power when sleeping for the dongle. So you need some wired USB device to wake the machine. In my case I use my wired keyboard.
When waking up it doesn't always become paired immediately (maybe 30% of the time). Then you need to flip the mouse switch to get it active. Interesting enough I don't have that problem with the trackpad.
Most of the time, in the rear occasions I reboot my machine, the mouse is ready to go.
Once you get used to the "quirks" it's no big deal. Hey, for about $9 what do you want?
By the way I also always keep a wired mouse attached as a backup.

My Horror experience with price match at bestbuy for an appliance, HOW BAD WAS UR EXPERIENCE?

My Horror experience with pricematch at bestbuy
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY BUT THEY WILL LOOSE CUSTOMERS.
I saw a LG range that was for sale at frys for 499. best buy had it for 1299 or something. I went to store asked if they had it, lady said they don't have it in stock buy they can order it. so she sends me to appliance guy and he tries to order it when it came to payment i presented the price match. and he said it cant do that big of a price match. try calling best buy at this # 1888 237 8289.
when i called best buy price match hotline i talk to Cody (girl) she calls frys and says they don't carry it, I said it is possible that they may have ran out of stock while we were talking but they definitely carried it. I said i just called and they have it because it on sale today and its on the flyer, so she says lets call together and you can talk. at this point after long wait we get a rep, i gave them the model # LRG3095ST and referenced the ad and she said we just sold the last one. at this point i asked cody if she had anymore questions at this point i am expecting to here cody but nothing, she disconnected the call ( may be because she had to deal with such a big price match or may be they are trained to do this so they would avoid taking loss from big price matches like this one.) (IF THIS WAS NOT INTENTIONAL SHE HAD MY HOME # AS WELL AS CELL TO CALL ME BACK BUT NOP).
AT THIS POINT I LOST OUT ON PICKING UP FROM FRYS, THINKING BESTBUY WILL DO A PRICEMATCH.
I called back and got jessica, i asked if i can talk to same person so i don't have to start the story all over but she said they have no way of knowing who was the last person. so i repeat the whole story again and explain that it was available when i was at the store and before i called you guys. so she says ok fine i have to get approval from a supervisor. then she comes back and says supervisor is not available at the moment, so i asked when will he be back and his name. she said they are not allowed to give that info. ( i was very surprised) she said she would have them call you back, so i said looking forward to it. I waited the whole day 3/12/15 and next day till afternoon, never heard back from anyone.
So again on 3/13/15 i decide to call back and get Terry. I asked if i had to repeat the whole story again and she was in a whole different world, not understanding a (removed per forum guidelines) thing. so i asked for supervisor again. So here I got Tod as their supervisor, I asked if he got any message to call me back and he did not answer. So he starts asking for my purpose, so i explained the whole story again and he says you have to take it up to store we cannot do anything that happened at the store. you should take it up to store and complain up to senior level and see if they can do anything.
AT THIS POINT I DIDN'T CARE I WOULD RATHER GO TO FRYS AND PICK UP ONE THEN RELYING ON BESTBUY TO DO A PRICE MATCH BECAUSE THEY DON'T REALLY CARE TO DO A PRICE MATCH IT JUST A WAY TO GET AND KEEP CUSTOMERS BUT WITH THIS KIND OR UNETHICAL PRACTICE SOON BEST BUY WILL GO OUT OF BUSINESS. WASTED MY 3-4 HOURS FOR NOTHING. HOPEFULLY I WILL TRY TO MAKE OTHERS AWARE OF THIS POOR PRACTICE SO OTHERS DON'T HAVE TO WASTE TIME LIKE I DID. IF THEY CAN'T PRICE MATCH BIG DIFFERENCE IN PRICE THEY THEY SHOULD HAVE THAT LISTED IN THE FINE PRINT THAT THEY ONLY PRICE MATCH UP TO CERTAIN DOLLAR OR % AMOUNT.
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY.
I HOPE TO HERE FROM THEM.
(removed per forum guidelines)

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Longtime customer - terrible experience with T Series over last year

I've been using Thinkpads for for the last 15 years or so, since they first came out and have been a huge evangelist of them vs. other laptops. In the last year, I've lost almost all of the respect that had been earned over 15 years, because of poor product quality and equally poor customer service.
I purchased a near-top-of-the line Thinkpad T60 for about $2000 a little over a year ago.
From the very beginning it had troubles (blue screens, failing ethernet/wireless connectivity). I spent hours and hours with customer service trying all of the obscure things they suggested (which, if I didn't happen to be a technical person, would have been ridiculous to expect a consumer to do). When none of them worked, I shipped the laptop back, and endured a week without it, which as the CEO of a software company, was a big inconvenience, as I rely on my laptop for everything I do.
They didn't fix it. Over the past month, the BSODs have been coming more and more frequently, and I finally decided that my time was too important to be wasted with the lemon I had bought. Somehow, against my better judgment, I decided to go Thinkpad again, buying a T61 this time. There was no indication on how long it would take, but I assumed it would be a few days or maybe even a week, as I had experienced in the past. After three weeks, I still have not received it. I just got off the phone with Lenovo customer support who informed me that it should ship within the next two weeks, but they had no more precise information. When I asked to speak with someone with better information, the representative said there was no one to speak to.
As someone who runs a software company, I understand that unexpected glitches come up, but you can always compensate with good, open communication with the customer.
Lenovo - my experience with you has been horrendous.

Have you sent a private message to Mark_Lenovo? I am sure that he could help you with this matter.
Good luck!
MacBook Pro, with an aluminum unibody enclosure **As of September 15, 2008, our company has completely switched to Apple. Having used ThinkPad products for over 10 years, we had desperately tried to find just one reason to continue using these products, to no avail. We are of the view that ThinkPads are no longer premium products. We wish you the best of luck with your ThinkPad! Happy computing…**

Poor Performance with Fairpoint DSL

I started using Verizon DSL for my internet connection and had no problems. When Fairpoint Communications purchased Verizon (this is in Vermont), they took over the DSL (about May 2009). Since then, I have had very poor performance with all applications as soon as I start a browser. The performance problems occur regardless of the browser - I've tried Firefox (3.5.4), Safari (4.0.3) and Opera (10.0). I've been around and around with Fairpoint for 6 months with no resolution. I have not changed any software or hardware on my Mac during that time, except for updating the browsers and Apple updates to the OS, iTunes, etc. The performance problems continued right through these updates. I've run tests to check my internet speed and get times of 2.76Mbps (download) and 0.58Mbps (upload) which are within the specified limits for the DSL service. My Mac is a 2GHz PowerPC G5 runnning OSX 10.4.11. It has 512MB DDR SDRAM. I use a Westell Model 6100 modem for the DSL provided by Verizon.
Some of the specific problems I see are:
1. very long waits of more than a minute after a click on an item in the menu bar
2. very long waits of more than two minutes after a click on an item on a browser page
3. frequent pinwheels in response to a click on a menu item/browser page item
4. frequent pinwheels if I just move the mouse without a click
5. frequent messages for stopped/unresponsive scripts
6. videos (like YouTube) stop frequently for no reason; after several minutes, I'll get a little audio but no new video; eventually after several more minutes it will get going again (both video and audio)
7. response in non-browser applications is also very slow
8. sometimes will get no response at all to a mouse click
9. trying to run more than one browser at a time will bring the Mac to its knees
10. browser pages frequently take several minutes to load
These are just some of the problems I have.
These problems all go away and everything runs fine as soon as I stop the browser. If I start the browser, they immediately surface again. I've trying clearing the cache, etc with no improvements.
What I would like to do is find a way to determine if the problem is in my Mac or with the Fairpoint service. Since I had no problems with Verizon and have made no changes to my Mac, I really suspect the problem lies with Fairpoint. Can anyone help me out? Thanks.

1) Another thing that you could try it is deleting the preference files for networking. Mac OS will regenerate these files. You would then need to reconfigure your network settings.
The list of files comes from Mac OS X 10.4.
http://discussions.apple.com/message.jspa?messageID=8185915#8185915
http://discussions.apple.com/message.jspa?messageID=10718694#10718694
2) I think it is time to do a clean install of your system.
3) It's either the software or an intermittent hardware problem.
If money isn't an issue, I suggest an external harddrive for re-installing Mac OS.
You need an external Firewire drive to boot a PowerPC Mac computer.
I recommend you do a google search on any external harddrive you are looking at.
I bought a low cost external drive enclosure. When I started having trouble with it, I did a google search and found a lot of complaints about the drive enclosure. I ended up buying a new drive enclosure. On my second go around, I decided to buy a drive enclosure with a good history of working with Macs. The chip set seems to be the key ingredient. The Oxford line of chips seems to be good. I got the Oxford 911.
The latest the hard drive enclosures support the newer serial ata drives. The drive and closure that I list supports only older parallel ata.
Has everything interface:
FireWire 800/400 + USB2, + eSATA 'Quad Interface'
save a little money interface:
FireWire 400 + USB 2.0
This web page lists both external harddrive types. You may need to scroll to the right to see both.
http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATAFW800_FW400USB
Here is an external hd enclosure.
http://eshop.macsales.com/item/Other%20World%20Computing/MEFW91UAL1K/
Here is what one contributor recommended:
http://discussions.apple.com/message.jspa?messageID=10452917#10452917
Folks in these Mac forums recommend LaCie, OWC or G-Tech.
Here is a list of recommended drives:
http://discussions.apple.com/thread.jspa?messageID=5564509#5564509
FireWire compared to USB. You will find that FireWire 400 is faster than USB 2.0 when used for a external harddrive connection.
http://en.wikipedia.org/wiki/UniversalSerial_Bus#USB_compared_toFireWire
http://www23.tomshardware.com/storageexternal.html

I had a terrible experience with Verizon's buy back program

I had a terrible experience with Verizon's buy back program of old iPhone's when you bought a new iPhone 6 or 6 Plus. The general manager did a very poor job of handeling the situation, where can I file a formal review or complaint?

Schneiderhanj
I'm very sad to hear about the less than stellar experience you encountered at one of our store locations! I definitely can make sure your feedback is lifted up. What happened? Which location did you visit?
RuthW_VZW
Follow us on twitter @VZWSupport

2 times negative experience with Creative Labs mp3 play

Hey,?I wanted to share my negati've experiences with you on two different Creative Labs mp3 players that I happened to own and suffer from. Before you jump to any fast conclusions or start drawing any parallels note that I loved the sound quality of both 5Gb Zen Micro and 30Gb Zen Vision:M and that I purchased both of them in Ukraine. 5Gb Zen Micro, my first player, was fine until I accidentally dropped it'sfrom about m above the floor. The player was fine and still able to play the music but... the screen was gone. The screen would only light up a few seconds after booting and then go dark and leave you in dark to guess your way through the menu. The sensitivity of the touch pad was way too high even at the lowest level and I often made mistakes with it. But sadly enough there is no support whatsoever in Ukraine. Email support was useless as you can't really have any software solution to the corrupted screen. I had to forget it :-(. Next, I got excited about the 30Gb Zen Vision:M. I was happy to buy a good alternati've to an Ipod but my joy was premature. After very little use of my Zen Vision I once left it unused for about a month. The next thing I noticed was that my battery is dead. The battery would not charge no matter how long I tried to do it! Not even several months passed since I purchased it when the Li-Ion battery went dead. Once again there was no customer support center to go to to fix it and there was no way to return it to the shop either. I had to replace the battery somehow. I am sure many of you saw detailed step-by-step instructions on how to disassemble the Zen Vision and get access to the battery. I bought a replacement battery on Ebay and had the original one replaced only to find out the replacement battery was dead at opening!!! I next ordered another battery on Ebay with a one-year warranty but yet again the battery would not charge. At first it would not charge and then after about 5 hours of charging it would show 00% charge but the player would shut off immediately once I disconnected the AC adapter. I gave up trying to do it myself and there is no local customer service center here. I would send it to the US for repairs but Creative has hidden all service center addresses and puts you through a very long and tedious way of reporting problems with your Zen player. I am very frustrated indeed! I don't wanna buy another Creative player and face the same problems and terrible customer service. I hope someone from Creative Labs will read this and advise the company on how to improve. Creative is losing the battle to Apple believe it or not. Apple is making tons of money on its players with poorer audio quality and fewer features because their customer service is superior. Creative is losing money quarter after quarter because their battery suppliers are not producing consistent-quality batteries, customer service support is non-existent in many countries outside the US and because many popular Creative players come with a user-unfriendly built-in battery!!!

Hey, everyone!
Thanks for your comments. I am in no way shying away from my responsibility in the case of dropping my first Zen. Such things do happen as you know. The point I was trying to make was that there is NO Creative service center over here, neither in Russia or any neighboring country I could go to.
Yes, Apple does have many service centers in Ukraine. So what do you do with the product that you can't repair? It wasn't completely shattered and a replacement of the screen or maybe some chip would fix it.
As for the battery I have to disagree. For a Li-Ion battery one month shouldn't be a problem. Someone asked who makes the batteries for Creative Labs. It's the company called SKC. http://www.skc.co.kr/skhp/en/prod/bat/03.jsp
Once again, maybe changing the battery yourself isn't the best idea but I simply have no other option and you simply don't want to throw away $360.
I still think that Creative should have done a better job selecting the battery supplier and especially setting up service centers locally. A lot of people over here buy Creative Zens and face similar problems. We have nowhere to go for service. I would rather send it in for repairs but Creative does superb job of hiding its technical support email forcing you to go through a web form.
And unfortunately Creative financial performance is only worsening:
http://www.creative.com/corporate/in...gs_Release.pdf
I don't know how much longer they are going to stay in business. I don't like Ipods and all that hype about them but I'd prefer to have better choices and responsi'veness from Creative.

After bad experience with HTC Inc, should I move to IPhone4 or give HTC Inc2 a shot?

My HTC Incredible is officially dead. I can't get to the screen to do a hard reset since the phone keeps resetting continuously. The phone is 1 year 2 weeks old. No warranty left, so I am stuck buying a new phone. This is the first phone I have owned that died. My previous phone was a Motorola Q and it lasted for three years with no issues. My experience with the HTC Incredible has left a bad taste in my mouth!
So I've got a couple choices it seems for a new phone. The IPhone4, HTC Incredible 2 or Droid X. I have absolutely no experience with IPhones. I have an IPOD nano which has worked fine. Anyway, I am looking for some feedback on the pros and cons of either of these phones. Am I being unreasonable ditching the android phone altogether? I actually loved the HTC Incredible when it was working. I liked all the apps on the android market. I liked the GPS feature using google maps. What I didn't like was the poor battery life. I had to have a charger at home, my car and at my work desk. I was just about to upgrade to a bigger battery when my phone died. And of course what I hate is that it lasted shortly over a year.
I am going to have to buy another phone in the next few days. My wife is up for a phone renewal so I'll probably use her upgrade to get a new phone. I'll seriously consider getting an extended warranty as well to cover the phone up to two years
Thanks for any feedback.

So my bf has a apple Iphone 4 and I have a droid incredible. My phone kills my bfs Iphone as far as potential functions are concerned. At the same time... HTC/android boost of all the things it COULD do without mentioning the fact that not ALL phones can actually handle all of these things perfectly.
So whats the result of this? I'll give you some real life examples
Crap battery life bc the phone does way too much. For example, my google maps does turn by turn navigation and is way easier to use than the google maps on my bfs IPhone 4! HOWEVER, at least the iphone doesn't randomly restart mid-navigation bc if you have turn by turn navigation/GPS on the battery gets hot and the phone crashes and reboots like it does on the droid inc. (not the only one with a restarting problem with motorolla/htc phones.. plenty of forums dedicated to this and the people in the verizon store told me this.. but this is NOT an common issue on the iphone)
Phone been unplugged since 10 am.. I leave for camping trip around 2:30 pm.. I use the internet and google maps to navigate on and off to see if we are close/going the right way/find stores off interstate occasionally on our 3 hour road trip.. browser/app is easy to navigate and lightening fast. We arrive 7 my phone has 10% battery life... Do the same thing on iphone for another trip google maps/internet to look up addresses etc.. his phone has been unplugged since 5 am (and we both played wordfued off and on all day).. its 10 pm.. his phone is at 55%! We use his the rest of the camping trip since mine DIED and plugs are hard to come by.
Finding somewhere to eat after clicking a website link on urban spoon app.. his phone won't open up menu on the website bc it uses flash..my phone opens up the menu.. as I scroll through it or try to look at a different part BAM! browser closes out!! try again.. same thing.. ocassionally phone restarts.. battery too hot maybe? In the end.. we didn't really get to look at the menus too close but I did get an idea of what they had from that preview I got before the browser crashed!! (opera, stock browser, dolphin HD) and im a bit annoyed bc my phone restarted and I am thinking I SHOULD be able to view this!
So what do you want this phone for?? Do you want to add an extended battery.. BTW.. its going to make your phone really fat/ugly and defeat the purpose of the slim design. If so the droid may be more useful.. but be aware that HTC is not as polished as apple although they are definitely innovative.. Thus its only a matter of time before something else goes wrong. Do you want a phone that is comparatively overpriced but extremely simple.. can't do much to it but it is rather useful and it doesn't have a removeable battery (because it never needs a battery pull!) You can get an app to do anything and everything you ever dreamed on the droid w/o voiding the warrently!.. but it might also do more than you dreamed by forcing its self shut or sending your phone into restart mode or freezing it. You can do a lot with Apple aps (whatever apple allows you to do if you dont jailbreak).. but you might have to pay for it by ruining your warrently with jailbreaking or literally as many free apps on droid cost money on iphone.. So you decide what is important to you.. doing everything you could want with your android phone (and sometimes nothing as it is not the most reliable device) or several things on your simple iphone??

Miserable experience with replacement LG Fathom, that replaced defective TP2

Freezes
It does freeze.
Alarms don't work right
I use the alarms & those didn't work right. I had set 1 for 9:30 pm & 1 for 10 pm, The 10 pm one got up to 12 alarms--even though only 1 was set. Tech support wanted me to do a hard reboot but wasn't very thrilled about that as I would then have to reinstall software & re-set up linking & set up email all over again.
After awhile I turned off the alarms. But they still went off. I did check--they were turned off. & then it got so the 9:30 one would freeze the whole phone. I couldn't activate the buttons to make it stop or snooze---they didn't respond & the whole phone was frozen so I would have to reset.
Finally I deleted both alarms & set them up again. Working better, but again the 9:30 one has about 6 alarms that go off so I have to stop each one. I think one time I stopped all & the 10 pm one didn't go off. They are supposed to help remind me to start windiing down--the 9:30 one & then to seriously shut down the computer & get ready for bed.
Sometimes they don't seem to go off or accidentally get turned off.
Volume buttons can get bumped & turn to silen so calls missed
Another issue is that the volume up down buttons can get bumped. A while ago I was trying to set up a drs appt I think it was & was waiting for a call back. I finally called them back when I hadn't heard. I think they said they had tried to call. Later I saw that they had--4x but I discovered the volume was turned off so I missed those important calls. Not good.
The keyboard is not very nice.
Downgrade replacement for defective TP2
This was a replacement for my defective Touch Pro 2. I had paid for that top of the line phone, & in CA we have to pay sales tax on the full list price! Someone (obviously going by the specs, not actual usage) raved about how this phone was supposed to be so super. NOT. The list price was about half that of the TP2. It doesn't have the digital voice recorder the TP2 did, nor a lot of the HTC features that I liked & used like the automatic vibrate for appts that were listed as busy. & I really miss the way that I was able to set several cities up in world clock & then I could easily see what time it was & what the weather was. Nice when friends were in those ciities.
The keyboard on this is smaller & I keep getting periods in the middle of the sentence when typing emails which then makes the next letter a capital &makes it hard to read. It has 1 less row in the keyboard. The phone is smaller than the TP2, so easier to carry, but harder to see.
Someone called me on Thanksgiving & I didn't recognize the area code, but I was trying to answer & must have accidentally used the wrong slider so the call disappeared. Then there was some icon at the top, but it was so small I couldn't really tell that it was a voice mail indicator, so I didn't check until way late at night.
Verizon called this an upgrade--even though it was actually a replacement for a top of the line phone (the TP2 was a cool phone, if only it had worked well but it got so that it would randomly change orientation while I was trying to read an email, & it got so the backlight wouldn't always come on & sometimes even after pressing it multiple times) but I would call this a downgrade. While the processor is about 2x as fast as the TP2, it doesn't really work noticeably faster. I guess that's the winmob OS.
Win mobile issues
& of course then Microsoft did a # on users of WinMob 6.5 when they came out with Windows phone 7 which is totally incompatible. So phones that ran 6.5 can't run 7 & the software is incompatible. I had gotten it for busines where we had aps that needed 6.5.
It has been a miserable experience with both of these phones, when I bought the TP2 I went for the premium phone, planning to keep it for over 2 years. Instead it had multiple issues its 1st year which I put up with for months. Finally got the replacement Fathom, which again, Verizon kept calling an upgrade but its really a downgrade. I had paid for a top of the line phone, & got an inferior phone, smaller keyboard, & screen, less features & it doesn't work so well.
Are smart phones less reliable than regular cell phones?
I don't know if smart phones in general are less relaible than regular cell phones or what, but my experience has been very frustrating all the way. These are supposed to be productivity enhancers. Instead I've had way too many issues, & often tech support, while usually nice & trying to help, they didn't always know what they were talking about.
Want a reliable smart phone that does what it is supposed to do--feel ripped off
So I'm frustrated with this not very reliable phone & want to get a reliable phone. But I sure wasn't planning to have to buy a new phone this soon. My previous phone was a basic LG flip phone with speaker & no camera & that thing just worked so I kept it for about 5 years until I needed the win mob phone for biz. I no longer need it for that, & it isn't working very well, but I don't really want to spend the $ for a new phone right now.
Really frustrated with the bad experiences with both phones. I feel like I didn't get what I paid for & again I went for a top of the line phone, intending to keep it for several years, not expecting all the problems I've had with both phones. btw, the Fathom retail price was about half that of the TP2, even though the 2 yr agreement price was the same. but in CA we pay sales tax on the full retail.
I would like to be able to get another smart phone that is really reliable like an iPhone, but really wasn't planning on buying a new phone this soon.

Greetings caatkins4,
When your phone is the lifeline to your job, it would be most frustrating to experience issues such as the ones you've described, especially if you do not have a back up in place for when things go wrong. All of our phones are tested to make sure they meet the manufacturer’s specifications before being sent out. It is regretful to hear that the refurbished Samsung Galaxy Note 3 you received may not have met these specifications once it was in your hands.
I was able to review your services when I located your Geek Squad Protection plan with the email address you registered with the forum. Unfortunately, at this time we would only be able to provide you with another replacement. It appears we've already created the service order necessary, and presently, it appears that a tracking number has been created for your replacement phone. It should ship soon if it hasn't already, as it sometimes takes up to 24 hours for UPS to update their shipping information.
I apologize if this is of any inconvenience to you. If you should have any questions, please feel welcome to reach out to me.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
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Poor experience with Macsales

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