Poor Service from BT, adamant about problem!
Hello guys and gals.
Right to start the problem I have had over the last year was with my speed slowing from 76-78mbps Download to 46-56mbps. We recently changed to the home hub 5 and see no issue has been resolved. I ran the speedtest it its fixated at 56mbps as the top speed. I got in touch with BT's customer service to no avail and they showed to be completely incompetent and keep fobbing me off.
I ran all the tests through a wired ethernet cable and still to this day I'm not getting the speeds I was before, yet funnily enough my neighbours are! The home hub 3 did disconnect a few times over this period so it may have reset/limited my connection because of it. I also ran a CAT 3 (I have screenshots) test i believe thats what its called from http://www.speedtest.btwholesale.com/ and went to further diagnostics.
It showed the test for download as 0-57.41Mbps and not 0-80Mbps. Why is that? I have had near maximum speeds in the past, my neighbours still do. Nothing is wrong the phone line or cabelling in the household.
I'm not trying to sound ungrateful at all, I just want the speeds that I pay for. The home hub 3 seemed to be the issue, my wireless was poor with it since the Hub 5 its been tremendous but not the download whether it is wirless or wired. All tests were carried out on wired.
I will be making a complaint with the lack of 'Good' customer service as everyone is making me run around in circles and disregarding what I am asking for.
1. Product name: BT Home Hub
2. Serial number: +068343+NQ41420908
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 02/07/14
4. Board version: BT Hub 5A
5. VDSL uptime: 1 days, 21:52:52
6. Data rate: 19999 / 59208
7. Maximum data rate: 22775 / 68660
8. Noise margin: 6.8 / 6.2
9. Line attenuation: 0.0 / 14.9
10. Signal attenuation: 0.0 / 15.0
11. Data sent/received: 190.4 MB / 2.4 GB
12. Broadband username: [email protected]
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Poor Service From BT - Installation [or Lack of It...
Order placed on:
Tue 03 Sep 2013 for Unlimited BT Infinity 2
Appointment for 12 September 2013 between 0800 and 1300 made
6 September 2013 email You've got equipment on the way
When: 10 September Time Between 7am and 6pm
Monday 9 September 2013 at 7:18 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 10:17 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 10:50 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Wednesday 11 September 2013 at 4:14 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 11:09 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 12:22 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Thursday 12 September 2013 No engineer arrived between 8am and 1pm. No call received to explain. In mid afternoon I contacted 0800 800 150 and discovered that the engineer had no record of my appointment. This was explained away as a technical fault with the computer. A right old load of **bleep** and bull in my view. I was told that someone would ring me within 24 hours. Over 24 hours later I’m still waiting for the call.
Poor service.Hi Davidwalkerbatley
Sorry for the experience you have had so far.
Please fill out the contact us form in my profile you will find it in the section 'About Me'
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Poor Service From Apple - Useless PowerBook
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I took it to the Chicago apple store and explained my problems, they tried installing tiger and when it failed they believed me. They replaced the HD pretty quickly and I got the computer back after a week, I also had the display replaced because my display had become dim and yellowish. Feeling confident I dove back into my photography and photoshop work. On the second day, after 6 hours of photoshop work the computer froze and I had to reboot. It failed to boot (keys out of order) so I took it back to the apple store (I lost 2 days of work). It was fairly obvious that the problem was more than just another broken HD. I kept saying this to the employee who I met with at the genius bar, and, after a failed attempt to install tiger, they took the computer and replaced the HD, flex cable, clutch barrel subassembly, and inverter (I think).
I got the laptop back in about a week, this time it had an old version of panther installed. Still upset from last time, I wanted to see that disk utility could verify and repair correctly (since before it would disconnect from the disk management tool each time) before leaving the store. Then I wanted to update to the latest version of panther via software update to make sure there were no errors. While 10.3.9 was downloading, the employee assured me that it will work fine and that I should download it on my own. Not wanting to waste any more time I packed up and left. When I got back I started updating to the latest version of panther when software update crashed. When I reopened it to redo the update it said the permissions were wrong or missing and it could not continue. When I tried repairing permissions disk utility kept disconnecting from the disk management tool and could not repair. After many restarts and curses, I downloaded a package with the update to try to install it that way. It kept saying there were errors installing. Finally, I erased the whole HD and tried installing tiger again. Once again, it said there were errors installing and the PB was left without an os once more.
I took the computer to the apple store again and tried to explain everything that had happened. The employee listened only nonchalantly as he took my PB to try to install tiger on it. By some miracle, tiger installed and he told me the computer was fine. I was speechless but at the same time convinced that the PB was still very broken. Unfortunately, it's impossible to convince them of anything unless they can see it. So I packed up and left. I got my PB with 10.4.3, when I tried installing 10.4.4, it told me there were errors installing and it saved a package on my desktop. After restarting, I tried the package and it said the same thing. After restarting again, "about this mac" said I had 10.4.4 so I stopped trying to install it again. Disk utility was working fine. Later, I updated to 10.4.5 without any problems. However, it wasn't long before applications would spontaneously quit on me. After using the computer for photography again, I noticed that there were 11 broken pixels in the display. Since apple considers anything less than 5 or 6 (I think) as acceptable, I figured I had a shot at a new display again. I continued to use my PB for school work and photography until tonight. I realized that they never installed any printer drivers so I tried to install them off my tiger dvd. The installation reported errors. I tried logging out and back in to see if that might help, then I noticed my mouse wasn't getting power. Both my usb ports stopped working. Apple profiler correctly displayed any items I plugged in but the items would not work. I repaired permissions fine, and decided to verify disk as well. Disk verification failed and reported several errors. I then wanted to back up any work I did so I boot my iMac in target mode and tried the firewire port on my PB, it didn't work either. Now, my PB is back as a paperweight. This time, I have resolved to use phone support since the genius bar does not listen to what I have to say and has let me down three times.
Incidentally, my PB never undergoes any poor treatment on my part. It spends most of its time on my desk with the exception of a few trips into classrooms. How long before apple will stop wasting money and my time and energy on repairs and just replace the computer? Has anyone had anything similar happen? Can anyone offer any advice?
I feel slightly better now that I've gotten a chance to rant a bit. Thanks.> yes this is a user to user.....But when Apple does not want to answer customers and does anything, this is the best way to talked about the way apple treats its customers.
I do not want to stray too far but they will answer - if dealing with the right people. Users here cannot do anything other than offer opinions. At the end of the day, problems like those that the OP suffers can only be remedied through direct contact either via the Apple Store (ie. store manager) or AppleCare (ie. customer relations).
I am not trying to deter anyone from posting on these boards but discussing it here, whilst useful in finding out options, will not get Apple to fix or replace the PowerBook. Simply talking about this kind of problem with other users alone will not resolve the issue.
If one wants to report bad business experiences/practices, this is not exactly the best place either. Here, in the UK, we have Trading Standards and I'm sure the US has its equivalent. Then there is also the media. Either option will possibly generate more action than a discussion here.
15 1.25G/12 1G PBs, Mac minis, iBooks G3/G4, Mac OS X (10.4.3) Cube, TAMs, iPods 2G/4G, iPs, AEBS, AX -
At the end of my tether with the poor service from...
I have been having constant dropping of my so called super fast fibre optic broadband over the past few months. It has been so slow its painful. I have contacted BT on numerous occasions and I am now sick and tired with having to phone and explain and perform the same thing over and over and over again just to be told it is nothing to do with their end. If there is not a problem with your equipment then why, if I turn the HUB off does the speed go back up for about an hour or two. I am having to do this up to 10 times a day.
And just when I think it can't get any worse I asked if I could end my contract because I was not receiving the service I am paying for and was told I would have to pay. What a joke! Who pays for a service they are not receiving?
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When I first changed to fibre optic it was great but now i wish i had never changed to it. All I would like now is to get the problem sorted or get rid of it at no further cost to myself.Just a few lines to assure you you are not alone regarding speed delivery. By no means.
I'm on Infinity 2 with HH5 - was virtually guaranteed 63 d/l and told possibly even up to 78. My actual speeds are nearer 15 (yes 15!) to 28 d/l if I am lucky. I've played all the obligatory games of checking and posting and reviewing my HH stats - and of course wasting my time with India "help" customer services who are instructed to read from a script of inane generalities which are usually completely irrelevant and have no connection whatsoever with a user's Specific problem.
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We pay in good faith at the outset on the back of so many promises - only to be cynically let down and dismissed once signed up. It is quite wrong we have to continually argue our case to (try) to get anywhere and are always reminded that we are tied into contracts with expensive escape clauses - or that an engineer's visit is only free IF it is proved the fault is not inside your house - which it very rarely is! This is often more an Ordeal than a subscribed service. Superfast reliable Broadband in the UK ? Ha! -
Sony Xperia Z1 Water Resistivity false advertising and poor service from service center
I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say. -
Since purchasing my Mac 18 months ago I have had recurring problems which I am unable to have resolved.
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(3) From the start there were tens of thousands of items on the computer, (not mine)
(4) constantly running out of space
(5) When I delete those original files they keep coming back
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This is stressing me outThe new iOS 8.1 will be released on October 16 (today).
Update all your iOS devices and most of your problems will probably be resolved.
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10.2.1 lack of update and poor service from BB
Uk Vodafone subscriber
2 days Bb bring out a software update
the uk website says you can update
but it wont work for vodafone customers
the support area of the website directs you to a users forum
I wonder sometimes why i stick with BB when if i had a iphone, theres a shop in most large towns you can call into for support.
a telephone no where they call you back
support from BB?
where is it?
Come Mr New CEO, its easier to look after an old cutomer than to find a new onestirlings wrote:
it sasy my software 10.2.0.429
is the latest software
it seems that Vodafone is not supporting 10.2.1
see
http://crackberry.com/vodafone-uk-1021
Key word being "currently".
They will. Be patient or just load the leaked version. There is NO difference.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Poor Service from Verizon and Asurion
I had my phone replaced less then 12 days ago with warranty because of battery issues. Over the weekend I pulled my phone out of my pocket (always had my phone in my pocket for years) noticed my phones screen is not working. You can hear notification, and etc.. After spending 2 hours on the phone and at the store, I was told my phone had a pressure crack. No one can explain why, and i am to blame. At this point I just need a phone, I have a home based business and need to stay in touch via phone, text or email. Asurion does not have the phone I currently have and I have to accept what they do have. As a consumer I am paying a monthly amount to have insurance to replace my exact same phone, not to take what ever phone they can give me. I called verizon again today, and pretty much was told it is not verizon's issue and to deal with Asurion. I am glad to see after 6 years with a company and paying for insurance since day one, it paid off.
Point one Verizon gives a run down on all insurances on their web site and hand outs in the stores.
Additionally asurian sends out insurance welcome kit which explains everything.
Now the devices that are sent out as replacements are junk. I totally agree with you on that point.
I don't care if Verizon claims 100 point check on each refurbished device it sends.
It is quite evident from your complaint and others here going through 3-4+ replacement devices shows me you are still getting a broken phone. But manufacturers send out the same type of junk as well.
You cannot win. -
Blackberry tradeup program, poor service from clover wireless
I recently traded my iphone for blackberry .
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can you please help in getting in touch with them?Hey nishant30000,
This being a user-to-user support forum, we can't.
But I am bringing this to the attention @TyW , he may have some imput.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Verizon did a poor job of informing residents about service outage
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i broke the screen of my lumia 520. double tap to wake feature was working smoothly before my phone broke.
next
i went up to nokia care, gave my phone for repair. i got the phone the next day but since then the double tap to wake is not functioning. i figured this out right on the time when i was going to pay for the servicing and reported to the nokia care employee. the nokia care representative took my phone went to the back area and came back and told me that this problem is because of my dev update to win phone 8.1 . now they told me to try resetting my phone which i did . but still no results.
i totally consider it a poor service from nokia care. -
Replacement battery nightmare (poor service rant)
I just wanted to share a service nightmare I've had with Apple recently.
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This experience is my first of receiving poor service from Apple, and I'm a little shocked. Anyone else having similar problems?i have had bad experiences at the apple store because or moron geniuses... i did the battery replacement program and got my new battery in about 15 hours via DHL.
My power cord broke, and i took it to the apple store. asked for replacement covered under warranty. the moron.. i mean genius tells me its not covered and offers to sell me a $150(or so) power adapter. I told him "*** that". I go home, call apple care, they inform me it is covered, and sent me a new adapter in same time... about 15-20 hours via DHL. I LOVE APPLE CARE! HATE THE MORONS AT APPLE STORE WALNUT CREEK. -
Very Poor Customer Service from Verizon
I want to complain about the very very poor service I have received from Verizon. Since I activated my 3.0MB DSL plan in Sept. I have yet to get an upload speed greater the 0.9MB. I have called Customer Service 2 times, each time I was on the phone for 2 hours and at the end of each conversation I was told that a field service agent would be dispatched to the area because there was a problem with the out side line. I have even sent them emails and feedback, nothing. I ran their in service agent and it too showed a download speed of 0.7MB.
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Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/for me and do the following:
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2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
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If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/Serial Number.
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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button. -
Problem in calling a secured service from OSB
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[WliSbTransports:381304]Exception in HttpOutboundMessageContext.RetrieveHttpResponseWork.run: java.net.SocketTimeoutException: Read timed out
java.net.SocketTimeoutException: Read timed out
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at weblogic.utils.io.ChunkedInputStream.read(ChunkedInputStream.java:159)
at java.io.InputStream.read(Unknown Source)
at com.certicom.tls.record.ReadHandler.readFragment(Unknown Source)
at com.certicom.tls.record.ReadHandler.readRecord(Unknown Source)
at com.certicom.tls.record.ReadHandler.read(Unknown Source)
at com.certicom.io.InputSSLIOStreamWrapper.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at java.io.SequenceInputStream.read(Unknown Source)
at java.io.SequenceInputStream.read(Unknown Source)
at weblogic.net.http.MessageHeader.parseHeader(MessageHeader.java:151)
at weblogic.net.http.HttpClient.parseHTTP(HttpClient.java:468)
at weblogic.net.http.HttpURLConnection.getInputStream(HttpURLConnection.java:377)
at weblogic.net.http.SOAPHttpsURLConnection.getInputStream(SOAPHttpsURLConnection.java:37)
at weblogic.net.http.HttpURLConnection.getResponseCode(HttpURLConnection.java:965)
at com.bea.wli.sb.transports.http.HttpOutboundMessageContext.getResponse(HttpOutboundMessageContext.java:668)
at com.bea.wli.sb.transports.http.wls.HttpOutboundMessageContextWls.access$100(HttpOutboundMessageContextWls.java:26)
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Just now we have upgraded our OSB to 11gR1 (11.1.1.4.0) .
My system configuration is Windows 7 Proff 64 bit.
For the same kind of issue i have found a solution in the below thread.
Read time out when accessing .NET Web service from OSB 10.3 proxy
But there He mentioned like this : I had installed the x64 version of JRockit, but had not installed all the 64 bit components for WebLogic 10.3g.I was able to find the 64 bit IO dlls, and once installed, the errors no longer occurred.I am not sure about the mentioned *64Bit IO dlls*.
Any one Please help me to resolve the issue.
thanks in advance,
chandraYou need to download the 64bit version of weblogic installer and use a 64 bit jdk when installing weblogic. This will make sure the 64 bit ddl's are generated for you..The generated native libraries will be in Oracle_HOME/wls_103/server/native/<OS> folder.. You can check this directory whether 64 bit ddl's are available after you fix the problem.
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I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/
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