Popularity trends for a document always shows zero

Hello Friends,
When I select a document in a library, and I select Popularity trends from the activated ribbon for that library, in the excel report I see zero always, even though I worked on that particular document so many times.
I would like to have an idea of the number of views on documents.
This is possible via the ribbon - Files - popularity trends, I believed.
One of the files has been worked on by me and my colleague, but shows 0 hits everywhere !
Please provide your advice to resolve this.
Thanks.

Hi Rebecca,
I also ran the timer jobs with the commands you provided. Please see the outputshp below:
DisplayName                 : Microsoft SharePoint Foundation Usage Data Processing
Service                     : SPUsageService
WebApplication              :
Server                      :
LockType                    : Job
Schedule                    : daily between 01:00:00 and 03:00:00
Title                       : Microsoft SharePoint Foundation Usage Data Processing
Description                 :
LastRunTime                 : 8/09/2014 1:23:57
Retry                       : False
IsDisabled                  : False
VerboseTracingEnabled       : False
HistoryEntries              : {, , , ...}
EnableBackup                : False
DiskSizeRequired            : 0
CanSelectForBackup          : False
CanRenameOnRestore          : False
CanSelectForRestore         : False
Name                        : job-usage-log-file-processing
TypeName                    : Microsoft.SharePoint.Administration.SPUsageProcessingJobDefinition
Id                          : d25443b9-5c63-4dc2-8222-42d8f792df9d
Status                      : Online
Parent                      : SPUsageService
Version                     : 2568780
Properties                  : {}
Farm                        : SPFarm Name=SharePoint2013_Config_prd
UpgradedPersistedProperties : {}
DisplayName                 : Microsoft SharePoint Foundation Usage Data Import
Description                 : Imports usage log files into the logging database.
Service                     : SPUsageService
WebApplication              :
Server                      :
LockType                    : None
Schedule                    : every 5 minutes between 37 and 0
Title                       : Microsoft SharePoint Foundation Usage Data Import
LastRunTime                 : 8/09/2014 8:46:00
Retry                       : False
IsDisabled                  : False
VerboseTracingEnabled       : False
HistoryEntries              : {, , , ...}
EnableBackup                : False
DiskSizeRequired            : 0
CanSelectForBackup          : False
CanRenameOnRestore          : False
CanSelectForRestore         : False
Name                        : job-usage-log-file-import
TypeName                    : Microsoft.SharePoint.Administration.SPUsageImportJobDefinition
Id                          : cc8ad12d-2a22-4b97-8ec2-6b829de24603
Status                      : Online
Parent                      : SPUsageService
Version                     : 2568776
Properties                  : {}
Farm                        : SPFarm Name=SharePoint2013_Config_prd
UpgradedPersistedProperties : {}

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Popularity trends for a document always shows zero

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